1891 Sla Management Jobs - Page 19

Key Responsibilities: Team Leadership & Management Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3) Manage shift rosters, task allocation, and team performance Conduct periodic performance reviews and guide for skill improvements IT Infrastructure Oversight Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage Ensure uptime, reliability, and performance of IT infrastructure Coordinate preventive maintenance and health checks of all critical systems Service Delivery & Support Ensure SLAs are met for incident and request management Handle escalated technical issues and provide quick resolution Manage user support for desktop, network, and hardware issues Network and Security Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization Collaborate with InfoSec team for audits, patching, and vulnerability mitigation Documentation & Reporting Maintain asset inventory, network diagrams, and configuration documentation Prepare periodic reports on infrastructure health, service performance, and project updates Vendor & Project Coordination Coordinate with OEMs and vendors for hardware/software issues and AMCs Assist in IT infrastructure projects like data center upgrades, migrations, etc. Required Skills and Qualifications: Bachelor's degree in IT / Computer Science or equivalent Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools Experience with Active Directory, DHCP, DNS, Group Policy Good understanding of ITIL framework (certification preferred) Strong leadership, coordination, and communication skills

Key Responsibilities: Team Leadership & Management Lead and mentor a team of IT Infrastructure Engineers (L1/L2/L3) Manage shift rosters, task allocation, and team performance Conduct periodic performance reviews and guide for skill improvements IT Infrastructure Oversight Oversee installation, configuration, and maintenance of servers (Windows/Linux), networks, firewalls, switches, and storage Ensure uptime, reliability, and performance of IT infrastructure Coordinate preventive maintenance and health checks of all critical systems Service Delivery & Support Ensure SLAs are met for incident and request management Handle escalated technical issues and provide quick resolution Manage user support for desktop, network, and hardware issues Network and Security Monitor and maintain LAN/WAN, VPNs, Firewalls, IPSEC tunnels, and internet bandwidth utilization Collaborate with InfoSec team for audits, patching, and vulnerability mitigation Documentation & Reporting Maintain asset inventory, network diagrams, and configuration documentation Prepare periodic reports on infrastructure health, service performance, and project updates Vendor & Project Coordination Coordinate with OEMs and vendors for hardware/software issues and AMCs Assist in IT infrastructure projects like data center upgrades, migrations, etc. Required Skills and Qualifications: Bachelor's degree in IT / Computer Science or equivalent Strong knowledge in Server management (Windows/Linux) ; Networking (Cisco/HP/Aruba, routing, switching, VLANs) ; Cloud fundamentals (Azure/AWS/GCP optional) ; Backup solutions, Antivirus, and Patch Management tools Experience with Active Directory, DHCP, DNS, Group Policy Good understanding of ITIL framework (certification preferred) Strong leadership, coordination, and communication skills

Hiring for QA. Languages Required (Any one): Malayalam & English OR Gujarati & English OR Marathi & English Job Description: We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is fluent in [Malayalam OR Gujarati OR Marathi] along with English . The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across all communication channels. Key Responsibilities: Monitor calls, chats, and emails to assess the quality of service delivered Identify gaps in agent performance and suggest improvements Provide constructive feedback and coaching to agents Maintain audit reports and track quality metrics Collaborate with training and operations teams to improve processes Ensure compliance with internal and client-specific quality standards Key Skills: Proficient in English and any one regional language: Malayalam / Gujarati / Marathi Experience in BPO Quality Assurance Good knowledge of QA tools, audit forms, and call calibration techniques Strong communication and interpersonal skills Ability to analyze data and generate insights for improvement Preferred Qualifications: Graduate in any discipline QA certification (if any) is a plus Familiarity with CRM and call monitoring software Contact: 9449900627, yamanurappa.kuri@teleperformancedibs.com

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

A career in our Advisory Acceleration Centre is the natural extension of PwC's leading class global delivery capabilities. We provide premium, cost-effective, high-quality services that support process quality and delivery capability in support,

As a valued member of our team at Thrillophilia, you will play a crucial role in fostering a healthy, motivated, and collaborative culture to support the professional growth of internal staff. You will be entrusted with managing the Support team and overseeing day-to-day Support Operations, including shift operations, scheduling, training, and ensuring round-the-clock support coverage. Your responsibilities will also involve all aspects of Support operations management, from Hiring and Training to Professional Development of the Customer Support Engineers, ensuring customer escalations are resolved efficiently to achieve higher CSAT/NPS scores. Your expertise will be pivotal in defining a support process that enables our support team to scale effectively with the companys growth. Working closely with other leaders in the organization, you will collaborate on setting and achieving OKRs (objectives and metrics) to gauge the teams success. Furthermore, you will be instrumental in formulating and implementing standard operating principles for the Support Team, as well as strategizing continuous improvement of Support Team SLAs. Your role will require seamless management of interactions between Support, Sales, Operations, and Development to address customer issues and feedback promptly. Additionally, you will be responsible for generating reports that showcase the teams effectiveness to Engineering, Product, and Leadership teams. To excel in this role, you must lead by example, take complete ownership of customer issues, and demonstrate a track record of successfully leading teams and individual contributors. Your experience in team growth through active participation in the recruiting process will be invaluable. Proficiency in data analysis using tools like Excel, coupled with the ability to manage customer escalations across organizations, will be key to your success. A strong sense of empathy for our customers, the capacity to thrive in a fast-paced, evolving environment, and exceptional communication skills are essential traits we are looking for in our ideal candidate.,

Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed. At Prudential Health India (PHI), we are on a mission to make Indians healthier, while bridging the health protection gap. This is a Zero to One team undertaking a greenfield health insurance deployment in India committed to building journeys that will truly empathize with the customer and offer a differentiated, bespoke experience. To partner us in this mission, we are looking for a talented Manager- Underwriting Management. As a Manager- Underwriting Management, your typical week might include the following: - Define and construct a new age underwriting workflow which is more customer-centric and tech-enabled. - Application of clinical expertise in decision-making. - Evaluation of prevailing underwriting practices & market comparison & analysis of data to help revise UW guidelines. - Alignment with cross-functional key stakeholders. - Owner of process adherence and managing health advisor as well as other partners involved in sourcing. - Mapping & maintaining SLA (Service Level Agreement) & TATs (Turn Around Times). - Define and own underwriting system & rules integrated with sourcing interfaces. - Key opinion holder for cross-functional alignment & projects. - Gathers and prepares preliminary clinical and medical analysis based on information from historical claims utilization data. - Develops/prepares reports and assists in the development of new/revised policies and guidelines based on utilization and clinical trends. - Prepare clinical and medical recommendations based on data summaries, trend analysis, financial analysis, and business analysis. - Provide support to rate development through timely and accurate clinical and medical analysis to ascertain future risks and support the underwriting and risk management decision. - Provides clinical and medical underwriting analysis for pricing and risk assessment selections and eligibility including financial, business, and trend analysis of data critical for decision making in achievement of business objectives. - Manage partner vendors for underwriting process eg., PPMC / MER. - Set up grounds up build for running onboarding and Underwriting management process. - Prepares clinical and medical analysis based on employer group utilization and claims data and coordinates with the appropriate wellness, medical and care management specialty teams to address these identified risks. - Expert in interpretation of ECG / TMT tracings, able to train the teams to opine in a structured format. - Assist and provides clinical and medical analysis on Actuarial research and studies and product development initiatives. - Prepares and may do presentations. Participates in cross-functional teams to develop new/enhanced systems/processes/programs/policies to support business needs. - Performs other duties that may be assigned from time to time. People Management: - Team management; work appraisals and growth of team; develop training, Coaching & Mentoring program; Conflict resolution; Attrition management. You could be the right candidate if you: - Qualification: - Doctor (MBBS preferred /BAMS/BHMS/BDS). - Should be a decisive & creative individual. - Should be able to make quick decisions and have good judgment and analytical skills. - Have excellent verbal and written communication skills and strong negotiation skills. - Always open to embracing change and be able to manage it. - Have 7+ years experience of medical underwriting and at least 6 years of exclusive experience in health insurance underwriting. - Managed team with people from Medical and Non-Medical background. - Manage partners for day to day transactions with focus on the qualitative outcome. This could be the gig for you if you: - Are passionate about consumer behavior and culture; enjoy spending time with customers to understand what they really want. Have an attentive ear listen to new ideas. - Thrive in environments that celebrate co-creation and collaboration. - Have strong clinical knowledge and clinical decision-making skills. - Have built best in class processes from scratch. - Are passionate about leveraging digital tools to transform customer experience. - Like to work in a culture where everyone can see what others are doing. - Take help from others when stuck and encourage others when there are setbacks. - Take full responsibility for your team's contribution output while thinking wing to wing across the organization; to solve for the customer. What can make you extra special: - It's great if you have already read books like Blue Ocean strategy, Measure what matters & Zero to One before you saw them mentioned here. - You have real stories to tell about how your team and you challenged convention and took the path less traveled. - We are keen to listen to your story; doesn't matter if you tell these stories with a sigh or with excitement. We respect both versions. Truly. Location: Mumbai Title: Manager- Underwriting Management Reporting to: Senior Manager Underwriting.,

YASH Technologies is a leading technology integrator specializing in helping clients reimagine operating models, enhance competitiveness, optimize costs, foster exceptional stakeholder experiences, and drive business transformation. At YASH, you are part of a team of bright individuals working with cutting-edge technologies. Our purpose is to bring about real positive changes in an increasingly virtual world, transcending generational gaps and future disruptions. We are currently seeking PMO Professionals with the following responsibilities: - Possess excellent process knowledge related to Incident, Problem, Change, Configuration management. - Facilitate support meetings to drive discussions and achieve project goals in a timely manner. - Demonstrate a good understanding of risk management concepts and practices, track, assess, and mitigate project risks, issues, and dependencies. - Collaborate across service teams to ensure alignment and success of objectives. - Identify and implement process enhancements to improve project efficiency and effectiveness. - Provide mentorship and guidance to team members on ITSM processes. - Identify training needs and facilitate their implementation for the team. - Engage in CMMI/Quality-related activities and initiatives to enhance performance. - Monitor and ensure effective utilization of resources as per defined frequency. - Maintain control over services through monitoring and controlling measures. - Provide support to the senior project manager in various aspects of Service management. - Provide regular status reports and communicate progress to internal/external stakeholders as defined. - Assist in executing transitions for large/complex activities. - Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. - Measure and monitor SLAs; track service levels and analyze the impact of SLAs on complex processes and deliverables. - Manage onboarding/offboarding activities from a client perspective. - Manage Org Chart and On-call roster. In addition to the above responsibilities, you are expected to: - Engage in executive customer discovery to predict future customer needs and enhance customer relationships. - Identify trends and patterns emerging from ticket trends or customer preferences and customize/refine existing services to exceed customer needs and expectations. - Have a basic understanding of project management concepts and terminology. - Assist with tasks such as creating project schedules or monitoring progress. - Create action plans based on business objectives. - Manage internal and external issues affecting the organization's vision, mission, and objectives. - Lead and direct a strategic planning team to outline the future direction of stakeholders. - Prioritize work based on stakeholder priority. - Demonstrate a "can-do" attitude and strive to achieve and exceed defined goals/targets. - Excel in verbal and written communication, analyze data patterns, and identify trends effectively. - Create compelling presentations for client representation. At YASH, you have the opportunity to shape your career in an inclusive team environment. We offer career-oriented skilling models and encourage continuous learning, unlearning, and relearning at a rapid pace and scale. Our workplace is grounded in four principles: flexible work arrangements, free spirit, emotional positivity, agile self-determination, trust, transparency, open collaboration, all support needed for the realization of business goals, stable employment with a great atmosphere, and ethical corporate culture.,

The ideal candidate for this role will have the responsibility to regularly review open complaints, ensuring response time and closure as per SLAs. Achieving revenue generation targets will be a key focus along with ensuring preventive maintenance adherence and auditing the quality of service on a regular basis. Maintaining customer i-base hygiene and regularly updating end user data in the system will be crucial. Your role will involve driving customer engagement and maintaining a high Customer Satisfaction Index (CSI). Building strong relationships with customers by ensuring timely maintenance and proactively addressing concerns will be essential. Developing and maintaining Channel infrastructure as per the Expansion plan, conducting regular visits to Channel to ensure a high level of engagement, and alignment with organizational objectives will be part of your responsibilities. You will also ensure adequate resource support to the channel partners to achieve committed SLAs. Additionally, timely submission and processing of invoices of Channel Partners, return of defective spares, warranty, and other claims settlement will be handled by you.,

The role of a Google Workspace Administrator (GWS Admin) entails overseeing and managing Google Workspace environments within an enterprise setup. If you have 6 to 10 years of experience and possess a keen attention to detail, this opportunity in our IT infrastructure team based in Chennai or Indore could be the perfect fit for you. Your primary responsibilities will include administering and maintaining various aspects of Google Workspace, such as user provisioning, group management, organizational units, and security configurations. Additionally, you will be tasked with monitoring system performance, ensuring security settings are optimized, and guaranteeing compliance with both company policies and regulatory standards. A key aspect of this role will involve diagnosing and resolving complex technical issues related to Gmail, Google Drive, Calendar, Meet, and other tools within the Google Workspace suite. As the go-to person for troubleshooting, you must possess excellent problem-solving skills and a customer service-oriented mindset to effectively communicate with both technical and non-technical stakeholders. Collaborating with cross-functional teams to enhance productivity and user experience will also be a crucial part of your responsibilities. Furthermore, you will be responsible for managing support tickets, adhering to escalation procedures, and ensuring that all issues are resolved within defined Service Level Agreements (SLAs). To maintain operational efficiency, you will be required to create and update technical documentation and operational procedures as needed. Staying up-to-date with the latest features, changes, and best practices within the Google Workspace platform will also be essential to excel in this role. If you are looking for a challenging yet rewarding opportunity that allows you to utilize your expertise in Google Workspace administration, we encourage you to apply for the position of Google Workspace Administrator with us.,

You will be responsible for ensuring that all technical services are maintained and operational during your shift duty. This includes overseeing the management of engineering team, supporting the Property Manager / Assistant Property Manager as your team leader, and coordinating technical issues with clients and occupants. Your key responsibilities will include: - Managing and maintaining electromechanical / utilities services at the site with the help of the technician team. - Preparing and implementing planned preventive maintenance (PPM). - Conducting regular inspections at the site to identify risk or defects areas. - Reviewing the work of subordinate staff and providing guidance when necessary. - Ensuring proper documentation, checking, and follow-up of assets under defect liability period and AMC/CAMC in a tracker. - Being responsible for hiring, training, and developing shift engineers and maintenance staff. - Formulating suitable budgeting controls and monitoring SLAs & KPIs for JLL and outsourced agencies to ensure effective service deliverance. - Maintaining service level agreements and ensuring performance indicator scores are above excellence. - Overseeing all vendor quotations and invoices. - Ensuring proper sign-offs for attendance and all required details for cost sheet submission. - Ensuring timely submission of client-approved cost sheets to the JLL office and following up for the invoice. - Scheduling monthly vendor meetings to discuss daily matters and ensure corrective actions are taken. - Planning and implementing energy conservation measures. - Preparing monthly readings sheet with occupants and ensuring all check-sheets and logbooks are properly filled as per the schedule. - Maintaining history cards for all equipment. - Attending major complaints and escalating to seniors, coordinating with technical staff if necessary. - Ensuring work permits are in place and safe working practices/procedures are followed. - Assisting in conducting risk assessments of building operations and working towards mitigating inherent risks highlighted during the assessment. - Creating corrective, preventive, and emergency response action plans. - Participating in evacuation drills and being a part of the ERT/QRT team. - Maintaining engineering and other reports like DMR and MMR. - Working closely with regional teams and ensuring closure of all required reports. - Facilitating services under the slogan "No Safety No Work." Client: You will be working at Prateek Edifice, a residential property located in Noida. Reporting: You will be reporting to the Property Manager. Sound like you Here is what we're looking for: Being analytical and meticulous. Qualifications: You should have a Degree/Diploma in Electrical/Mechanical or equivalent, with a minimum of 3-5 years of work experience in the Real Estate/Hotel or Construction Industry. Candidates with residential experience will be preferred for residential sites.,

As an Associate Credit Operations Manager in the Operations department, your primary responsibilities will include handling original property papers for loan applications, overseeing on-ground disbursal activities such as cheque management and legal document vetting, and collaborating with sales and credit teams to address document-related queries promptly. You will also be required to coordinate with legal and technical vendors for document verifications, supervise a team of local operations officers for post-disbursal checks, collection, and scanning of physical documents, and ensure compliance with set SLA and TAT targets for end-to-end loan disbursal. The ideal candidate for this role should hold a Graduation degree in any discipline and possess at least 2 years of relevant experience.,

Required Experience of minimum 4 Years in Technical Support ONLY Females Candidates Any Graduate Loc- Bengaluru CTC-9LPA 5 Day's Working | US Shifts | WFO Immediate Joiners Drop your cv at radhika@genesishrs.com

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Summary: Seeking an experienced and proactive Team Lead to manage SAP Support & Operations for a key automotive client. The role involves leading a 22-member team, ensuring timely resolution of SAP issues (L1.5), maintaining SLAs, and managing client relationships and operational reporting. Key Responsibilities: Lead and mentor the SAP support team (22 members) with a focus on performance and development Oversee daily operations and ensure issue resolution within SLAs Act as a primary point of contact for the client, managing communication, governance, and billing coordination Prepare monthly performance reports and contribute to service improvement initiatives Requirements: Bachelors in IT/Computer Science 5–6 years of SAP support experience, including team leadership Strong SAP operations knowledge and client-facing experience Excellent communication and problem-solving skills Experience in the automotive/manufacturing sector preferred

Document verification which received for modification for various branches. Good knowledge of desktop/Laptop Processing SRs in define TAT. accuracy in work Speak to branches if any queries hence good communication skills require

Team Member Trade Advisory Desk (Capital Account Transactions Back office operations) Should have proficiency in handling MS Excel Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly. Should possess good communication skills both oral and written. Should be able to respond professionally on stakeholders queries received if any. Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI Should maintain professional inter-team communication and co-ordination. Candidate should have the skill set to handle the following: Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. Where necessary guide the customers on discrepancy resolution related to FIRMS reporting. Periodical reconciliation of RBI reporting with system generated remittance and other reports. Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. Follow-up on pending FDI reporting. Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc. Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. MIS maintenance and circulating MIS to internal teams as per requirements Maintaining strict TAT terms, efficient first time right services to internal and external customers. Should be ready to walk the extra mile in delivering services. Should have proficiency in handling MS Excel Should have proficiency and experience in handling multiple Trade Finance product, along with capital account transactions. She/he should be a team player and should possess good Trade Product knowledge of the regulations/process and products. Should have ability to learn quickly. Should possess good communication skills both oral and written. Should be able to respond professionally on stakeholders queries received if any. Should be quick learner and ability to gain knowledge of NDI Rules and command on Master Direction provisions and related AP-DIR circulars and user manuals published by RBI Should maintain professional inter-team communication and co-ordination. Candidate should have the skill set to handle the following: Scrutiny and reporting FDI applications received through FIRMS portal such as FC-GPR, FC-TRS, LLP1, LLP2, DI, InVi, CN, ESOP and DR etc. Where necessary guide the customers on discrepancy resolution related to FIRMS reporting. Periodical reconciliation of RBI reporting with system generated remittance and other reports. Daily monitoring of FIRMS portal for pending authorizations and processing the same, adhering to TAT. Follow-up on pending FDI reporting. Attending to RBI queries related to capital account transactions, tracking pending responses to RBI queries Supplying data, MIS, documents for internal, concurrent and external auditors, RBI audit, compliance and process audit etc. Maintaining product trackers, remittance database, LSF related follow-up, tracking RBI mails for timely response Charges recovery and related special charges data maintenance, reconciliation of receivables, data for GST returns etc. MIS maintenance and circulating MIS to internal teams as per requirements Maintaining strict TAT terms, efficient first time right services to internal and external customers. Should be ready to walk the extra mile in delivering services.

Project Role : Mechanical Engineering Practitioner Project Role Description : Design, analyze and build structures, machines, devices, systems and mechanical processes. Generate, build and test functional prototypes to validate feasibility. Identify opportunities for technological innovation. Must have skills : 3D Modeling Good to have skills : Automotive Engineering, Automotives, NX, CREOMinimum 2 year(s) of experience is required Educational Qualification : B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering Summary :As a Mechanical Engineering Practitioner, you will design, analyze, and build structures, machines, devices, systems, and mechanical processes. You will generate, build, and test functional prototypes to validate feasibility and identify opportunities for technological innovation. Your typical day will involve utilizing your expertise in 3D modeling to create and modify designs, collaborating with cross-functional teams to ensure project success, and conducting research to stay updated on the latest advancements in the field. Roles & Responsibilities:Analyze design requirements, identify modifications required to be made in bike vehicle integration / Tractor Vehicle Integration.Co-ordinate with respective system engineers team based on the need for design solutions. Design and maintain system/vehicle specific 3D layout.Interact with the client for the project progress.Maintain the project progress report and track individual team members KPI.Assist the Project Manager in understanding the status of the project.Ensures that KPI/Metrics is being followed in the project. Prepare deliverables/milestone plan and Master ScheduleDocuments the performance and Deliverables of the project team.Help the team understand the timeline and milestones to be achieved.Identify the risks and guide the Project team in risk mitigation and management.Ensure that project team is adhering to the Project KPI/Metrics followed.Conduct daily stand-up meetings and documents the MOM and action list.Understand the Electrical parts.Interaction with product engineering, purchasing, quality, product validation, prototype shop and manufacturing team during development. Professional & Technical Skills: Design and development of bike casting, sheet metal and plastic component.Vehicle integration of tractor / Vehicle Integration of Bike (2-Wheeler Vehicle)Linkage design of tractorTractor structure designBom managementConduct Benchmark study for the productDo Reverse engineeringCreate new concept design for the product Additional Information:- The candidate should have a minimum of 7 - 9 years of experience in 3D Modeling.- This position is based at our Bengaluru office.- A B Tech in mechanical engineering or Automotive or Automobile engineering is required. Qualification B Tech in Mechanical Engineering or Automotive Engineering or Automobile engineering

A finance professional with experience on F&A processes like Cash Management, Treasury, Expense management, Financial Reporting, Regulatory reportingThe account services a MGA and we also support 2 additional syndicates.Experience of Lloyds of London requiredRegulatory reporting experience.Manage the team and work with clients on providing inputs on service deliveryWork on Continuous improvement projects and transform the processes.SLA management and ensuring quality delivery. Qualifications Minimum Finance Graduate

We're Hiring: Manager Process: Retail (mandatory exp to have) Location: Gurugram Package up to 18 LPA Looking for immediate joiners only Requirements: Graduate or higher qualification 8-10 years of experience in customer support within an international voice/chat process 2+ years of experience as an Operations Manager Proven ability to manage and lead large teams. Knowledge of quality assurance, process improvement, and operational efficiency strategies. Strong understanding of KPIs, SLAs, and operational metrics. Strong analytical and problem-solving skills. Excellent communication and presentation skills. How to Apply Call on Priyanka at +91 93667 72439 Arwa at +91 84337 26095

Skill required: Supply Chain - Supply Chain Operating Model Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.To ensure all Planning relevant Master Data is complete and correct across all required systems. Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. What are we looking for In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Scenario workflow orchestration and approval for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive required actions to mitigate as required. Approval of inventory stockholding or other relevant policies Creation & approval of new segmentation strategies. Approval of parameter automation policies as a result of segmentation strategies within defined levels. Make planning decisions for assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Immediate Hiring for UK Voice Process Location- Hyderabad Shift-: UK shift (24*7) Cabs available Min 1 Yr Exp in International Process Excellent Comms Sal 4.5 LPA Call@ 7903496417 / 9155791190 or share cv to sumit@shadowplacements.com Required Candidate profile Exp of International Voice Process is mandatory. candidate Should have excellent Communications Skills Domestic exp will not be considered Freshers can also apply Call@9155791190 / 7903496417

Assistant Manager Operations : Education Any graduate.(Preferred Life Science). Should have experience into auditing, claims, billing, reimbursement, data analysis is desired. Must have at least 3 years customer support experience in handling voice projects for US based client Must be Assistant Manager on paper for 2-3 years International BPO experience mandatory. Candidates with US healthcare experience will be preferred. Strong verbal and interpersonal communication abilities Good team player with strong interpersonal skills & high integrity. Flexible to work in rotational shifts including night shift Interested & suitable candidates can share their resume - Jitendra.pandey@cotiviti.com

Lead day-to-day operations of a BPO process, interfacing directly with clients. Manage a team of ~100+ staff including TLs, AMs, and DMs, ensuring adherence to SLAs, quality, and performance targets.

As a Systems Administrator at our company, you will play a crucial role in providing support to core Corporate IT Server Platforms, Network, and Applications. Your responsibilities will include ensuring system and server security, maintaining up-to-date patch levels, and adhering to security standards. You will operate in complex and highly secure environments, collaborating with domain experts to uphold service availability and integrity. In this role, you will participate in root cause analysis for service failures, lead incident resolution efforts, and contribute to the development of best practices within the company's processes. Your commitment to customer service, proactive process review, and adherence to SLAs will be essential in enhancing service quality and delivery. Your day-to-day tasks will involve monitoring incident queues, troubleshooting issues, and engaging in cross-platform collaboration with Engineering teams. You should possess strong problem-solving skills, be willing to learn new technologies, and exhibit proficiency in system and network monitoring tools. Effective communication, multitasking abilities, and sound decision-making based on technical knowledge will be key attributes for success in this position. As a hybrid role, you may be required to work from the office on specific days, as determined by your Hiring Manager. The ideal candidate will hold a Bachelor's degree or have at least 3 years of relevant work experience. Additionally, possessing a minimum CCNP or similar vendor certification is required, along with expertise in Network and Windows system administration activities. Preferred qualifications include experience in installing, configuring, and patching Windows Server operating systems, implementing system security policies, and performing backup and disaster recovery procedures. Proficiency in Cisco routing and switching, along with advanced knowledge of networking protocols and technologies, will be highly advantageous for this role. If you are a proactive individual with a strong commitment to execution, problem-solving skills, and a willingness to adapt to new technologies, we encourage you to apply for this position. Join us in making a meaningful impact in a dynamic and innovative environment.,