1893 Sla Management Jobs - Page 18

As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions as NTT DATA Business Solutions. With over 12,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers. Would you like to take the next step in your career and be part of our highly qualified team Are you ready to break new ground Job Title: SAP DBM Services Experience: 8+ Years Job Location: Chennai Job Description: You should have around 8+ years of SAP DBM experience in the design, configuration, testing, debugging, delivery, and support of SAP Automotive processes. It is essential to have a thorough understanding and working knowledge of the integration between SD, MM, VMS, WTY, and DBM. Your role will require very strong negotiation and conversational skills to liaise effectively with all levels of the customer. You should possess sound knowledge of DBM events, actions, and status management, along with the ability to configure DBM-related customizations independently. Additionally, familiarity with document types, Item Types, Item Categories, Split Management, Order Splits, and an understanding of the automotive dealership repair order process from customer gate-in to gate-out are crucial. SD skills for handling pricing and output management are also necessary. As an ISAutomotive SAP DBM consultant, you should have a thorough knowledge of DBM 8.0 Service. Knowledge of data migration strategies, tools, and Application integration in a complex environment is required. You will be responsible for assessing business requirements and providing the necessary know-how to translate them into a coherent solution aligned with functional needs and data architecture. Additionally, the ability to write clear and detailed Functional Specification Document is a key aspect of this role. Your responsibilities will include communicating in a team environment with clients and colleagues, providing an expert level of skills & knowledge in the evaluation, development, testing, and delivery of automotive application and business process developments. You will be required to provide Knowledge transfer to team members and equip them to handle L1-level tickets. Support for deployment, training, and go-live whenever necessary is also part of the job scope. Dealer training on new developments will be needed to be provided as well. You will be expected to deliver Change Requests with good quality as per agreed Deadlines. Following all processes to achieve this Goal and coordinating with Team and Peers to achieve this Goal are essential. Ensuring all tickets are closed within SLA and following all SOPs to reduce support tickets by 35-40% by providing permanent solutions will be a key focus area. If you believe you are the right fit for this role and are ready to shape the future with vision and innovation, we are looking forward to receiving your complete application documents (cover letter, CV/Resume, and references) stating the earliest date you could start. Let's meet and take the next step together towards success.,

A Desk Side Support Lead with strong communication, managerial skills, and ITIL knowledge. Will act as SPOC for site operations, manage SLAs, reports, team performance, and customer relations. Must ensure service delivery, compliance, and quality. Required Candidate profile Good written and verbal communication in English Managerial Skills Good Understanding of ITIL Owner of the site for field side support of Desk Side Team Management Ensuring SOPs are updated by team

Job Overview : - SAP Process Leads with ~ 15+ years SAP & 4-5 years Industry experience having an expert level knowledge of a Primary process area & integrations with other process streams - A good understanding of at least one industry domain & complete value chain; having executed multiple SAP engagements with customers in the industry. - Lead SAP adoption initiatives in the context of Digital Transformation in the customers journey for your specific track & clearly demonstrating the business value - Lead large strategic SAP transformation deals with global scope, take end to end responsibility of SAP solutioning for respective track working with SMEs across multiple geographies. - Drive the solution strategy by working with account team/sales/partners and shape the deals in tune with the competitive scenario, client priorities, technology suitability/viability - Defend developed solutions and offerings internally at the BU/MU/SBU level - Plan, lead, present solution in client meetings/orals/workshops - Interacting with customers, understanding the requirements, proposing solutions / methodology etc. - Drive innovation/transformation agenda in large existing accounts, provide delivery and solution assurance - Support and guide solutions and offering in the Capability (COE) - Provide expert support to various projects and delivery engagements - Drive performance evaluation, feedback and correction process in collaboration with delivery managers - Guide, develop, mentor a team of architects/SMEs and continuously drive solutioning capability enhancement/improvement/industrialization/reusability/automation Primary Skills : - 15-20 years + of SAP Solution and Delivery experience with Functional background in Finance. - Excellent knowledge of S/4HANA Finance (GL, AP, AR), Controlling, Universal Journal, Material Ledger, Profitability Analysis, Transfer Pricing, Intercompany Scenarios, Period End Closing, Operational Reporting. - Experience in Central Finance, Treasury, Group Reporting will be preferred - Global implementation experience (Template Design/build, Global roll out) - Knowledge and experience of working in agile ways of working for Design and Build - Expert understanding of overall process of Greenfield/Brownfield (System Conversion)/ Architecture, Configuration, management and day to day operation of SAP S/4HANA environment. - Experience in integrating SAP ERP solutions with other SAP & Non-SAP solutions in respective process area - Industry knowledge/sector knowhow in manufacturing/Auto/Retail/CPG/Lifesciences/Oil & Gas is plus Secondary Skills : - Understands how business works, can articulate in business language and can translate solution/technology propositions into business value - Very good understanding of the competitive landscape in SAP/enterprise space, partner ecosystem in tune with continuously evolving market dynamics - SAP S/4HANA Certification(s), in core areas preferred - Experienced in a multi-cultural, multi-location distributed global delivery setup. - Excellent communication skill in verbal and written English. - Very good capabilities and experience in people management and stakeholder management. - Experience in representing the practice/organization in industry events/forums

Operations Manager (Female Only) Exp- 10+ Years Loc- Gurgaon Pkg- 20 LPA Skills- Operations Manager, BPO Operations, International Voice, B2C, Team Mgt etc Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Should have 3+ Years of on paper experience as Deputy Manager/Manager/Senior Manager/ Operations Manager. Should have handled a team size of 100+ FTE's

PURPOSE OF THE POSITION: We are seeking a highly motivated Operations Program Manager to lead and manage operational initiatives within our Personal Health Insurance vertical. This role will be responsible for overseeing the successful execution of programs and projects, driving process improvements, managing day-to-day operations, and ensuring optimal performance in alignment with our business objectives. The position will be based in India but will primarily support the Australian market. KEY ACCOUNTABILITIES 1. Set direction and planning Managing day to day operations of multiple teams in Service Management, to achieve the objectives and business benefits for your product stream Responsible for overall KPI,s for all Retail accounts within the Product stream including Sales, cancellation and Operating cost to budget Effectively manage relationships and communications with key stakeholders, including customers and delivery teams Structure delivery teams for success incorporating required skills from within the Group and sourcing resources from delivery partner organisations Communicate and report project activities, timelines, impacts and implications to project team members, stakeholders, and staff Track and manage project activities and deliverables related to product portfolio to achieve agreed outcomes and identify and develop mitigation strategies to manage project interdependencies Manage relationships with vendors and third-party suppliers Application and demonstration of knowledge and understanding of the projects impact (on people, process, and technology) within the Group Where appropriate, manage and coach team-members in the delivery of their assigned project tasks. Participate in the overall development our skills Collaborate and participate in organisational & process change requirements within the business. Manage and resolve any potential conflict whilst facilitating all aspects of stakeholder relationships Assist in providing management and operational guidance and support to the Groups call centre operations to achieve business improvements Undertake any other tasks assigned by your manager that you have the capability to perform safely in line with relevant internal Group policies and external regulatory requirements. 2. Set policies and processes: Implement Operational policies and standards in line with overarching CIMET policies and guidelines. Work with internal stakeholders to implement CIMETs key operational processes clarifying accountabilities, inter- department/function dependencies and handover points. Ensure policies and standards are complied with at all times. 3. Monitor and manage operational performance: Work with the Chief of Operations to Implement systems to track P&L for your product stream in order to achieve operational objectives and targets; revenue, expenses and gross margin and reporting monthly, or as required to executive leadership team and key stakeholders for variances vs actuals. Develop and build data sets for project performance, to assist in determining processes and forecasting metrics to improve performance. Regularly monitor and review financial & operational performance across the product functions e.g., compliance, call centre, QA, technology and initiate business improvement actions as required. Provide regular reporting to SLTs. 4. Build a capable and engaged team: Create a positive, motivating, and collaborative working environment across the team. Ensure team engagement and effective communications across all offices. 5. Manage risk and compliance and ensure HSEQ: Ensure that all programs and operational activities are compliant with Australian health insurance industry standards, and CIMETs internal policies. Coordinate with compliance teams to ensure that programs meet legal, financial, and customer protection standards. Oversee audits and manage operational risk for the Personal Health Insurance programs. 6. Culture & Engagement Create a motivating and collaborative working environment throughout the organization Ensure high levels of employee engagement across the whole organization. 7. Other Duties Lead and manage end-to-end operational programs for the Personal Health Insurance vertical. Develop detailed project plans, define key milestones, and track the progress of initiatives. Coordinate cross-functional teams, ensuring timely delivery of projects and initiatives. Identify and mitigate risks throughout the lifecycle of operational programs. Leverage data analytics to monitor program performance, identify trends, and make data-driven decisions. Prepare and present regular reports on program health, KPIs, and operational performance to senior management. Manage program budgets, ensuring optimal resource allocation and cost-effective execution. YOUR SKILLS & EXPERIENCE: Tertiary qualifications in Project Management, Business or any other closely related field. Experience managing B2B & B2C accounts preferred Knowledge and experience in using industry recognized project management and/or solution delivery methodologies. Leading and managing high performing delivery focused teams across multiple departments. Extensive business partner, infrastructure, IT service-related project and program delivery experience. Strong experience in managing dependencies between complex programs and projects. Working knowledge of service management related technologies. Strong customer-facing communication, engagement, and stakeholder management skills. Demonstrable experience in driving productivity improvement. Team players who are generous with their time to assist colleagues outside of their immediate team to achieve their goals. Demonstrable experience in effectively navigating large complex organizations. High attention to detail in terms of digesting performance numbers and putting together reports for Senior Management Strong interpersonal, communications, negotiation, public speaking and presentation skills. Self-motivated and ability to operate autonomously Ability to work on strategic initiatives. Ability to work with diverse stakeholder groups. Ability to analyse the financial viability of commercial opportunities. Ability to learn quickly and keep up to date of industry related updates and changes Ability to multitask, delegate and prioritize key deliverables. Pro-active, entrepreneurial growth mindset Ability to work effectively in an Australia/India cross cultural environment.

We are seeking a dynamic and detail-oriented Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for end-to-end customer service management, including front-office coordination, visitor support, budgeting, and security oversight for new projects. This role plays a critical part in enhancing customer satisfaction through seamless service delivery and operational excellence. Key Responsibilities: Customer Service & Front-Office Management: Allocate and manage customer meeting rooms as per scheduling requirements. Provide timely badge access, arrange shuttle services, and coordinate meals for visiting customers. Maintain decorum and professionalism at the front office and customer-facing areas. Conduct regular audits of customer office spaces, identify service gaps, and drive improvements. Budgeting & Cost Control: Prepare and manage budgets based on customer requirements. Collect and review quotations for all project stages; coordinate with internal teams for final approvals. Analyze quotations, track cost changes, and work closely with customers for BPO approvals before build stages. Drive cost control and efficiency across customer-related and new project security processes. Customer Reception & NPI Support: Manage customer reception processes for NPI (New Product Introduction) projects shuttle dispatch, food/dining coordination, and access control. Ensure the overall customer experience is smooth and professional during site visits and project meetings. Facility & Environment Management: Audit customer-facing rooms and office areas to ensure alignment with brand and operational standards. Coordinate with maintenance teams to plan and implement necessary upgrades and refurbishments. Security Management for New Projects: Plan and monitor security processes during the early build stages of new engineering projects. Ensure zero data leakage or security incidents during project builds. Collaborate with stakeholders to summarize abnormalities and propose improvements. Monitor and control security-related costs during the R&D stage. HR & Admin Reporting: Support departmental administrative tasks, including attrition tracking and report generation. Qualifications & Skills: Graduate in Business Administration, Hotel Management, or a related field. 2–5 years of relevant experience in CSR/Admin/Budget/Security roles. Strong interpersonal and communication skills. Proficiency in MS Office (Excel, PowerPoint, Word). Strong analytical and budgeting skills. Experience in front-office operations and visitor management preferred. Knowledge of security protocols and project coordination is an added advantage. What We Offer: Competitive salary and benefits Opportunity to work with cross-functional teams and global clients Dynamic and inclusive work environment Career development and internal mobility opportunities

Leading BPO in Mumbai(Malad) Hiring For Team Leader/Assistant Manager International Process CTC UPTO 8LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

Gurucul Solutions Private Limited is looking for IT Analyst to join our dynamic team and embark on a rewarding career journeyThe Senior Analyst plays a crucial role in driving data-driven decision-making processes within the organization. This position involves analyzing complex data sets, generating actionable insights, and providing strategic recommendations to support key business initiatives.Key Responsibilities:Data Analysis:Conduct in-depth analysis of large and complex datasets to extract meaningful insights.Utilize statistical and data visualization tools to present findings in a clear and concise manner.Strategic Planning:Collaborate with cross-functional teams to understand business objectives and provide analytical support for strategic initiatives.Develop and maintain models to support forecasting, budgeting, and other planning processes.Reporting and Dashboards:Design and create comprehensive reports and dashboards to track key performance indicators (KPIs) and metrics.Automate reporting processes to improve efficiency and accuracy.Trend Analysis:Identify trends and patterns in data to help anticipate opportunities and challenges.Provide insights on market trends, competitor analysis, and industry benchmarks.Decision Support:Assist senior management in making informed decisions by providing data-driven recommendations.Evaluate the impact of proposed strategies on business outcomes.Process Improvement:Identify areas for process improvement and efficiency gains based on data analysis.Collaborate with teams to implement changes and measure the impact.

Leading BPO in Gurgaon Hiring For Team Leader/Assistant Manager Service Desk Process International Chat Process CTC UPTO 9.5 LPA Require min 1 Year as Team Leader Experience in International BPO Strong in Operations Matrices like Attrition, Shrinkage, CSAT Shifts 24*7 Call 8467054123 or mail CV at simmi@hiresquad.in The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability Description Essential Functions/Core Responsibilities • Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements • Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly • Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment • Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations • Communicate expectations to employees and provide timely updates • Provide subject matter expertise in handling escalated customer calls as needed • Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities • Stay current on internal work processes, policies and procedures. Attend required manager development training Preferred candidate profile Must be Working as Team Leader in International BPO Must have Good Communication Skills Experience in Voice Process Perks and benefits Good Incentives Interested candidates can call at 8467054123 or mail their cv at simmi@hiresquad.in

We are hiring for TOP MNC for International Non-Voice Chat Support (Retail background) Location - Gurugram. Shift- 24/7 Please Note- Need to be flexible work from office all 5 Days. Experience of experience and salary: 6- 9 Years, Sr Analyst (Team Lead)- 6LPA- 8.50LPA , must have 1+ years of experience in retail background with people management. 8- 12 Years, Ops Specialist (Assistant Manager)- 9LPA - 12LPA, must have 2+ years of experience in retail background with people management. 11- 15 Years , Associate Manager - 14- 18LPA, must have 3+ years of experience in retail background with people management. Notice Period - Immediate - 15 Days max. Qualification- Graduate and postgraduate Skills Required 1- 6 years - 15 years of experience in International Non-Voice chat support (Retail background) 2- Excellent communication skills. 3- Must have strong people management skills. 4- CSAT, Attrition Management, Shrinkage Management, Stakeholder & Client Management Interested candidates please share resume on below details Share CV on: Amzad@inspirationmanpower.co.in Call to: Amzad Ali - 9900024952

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP FI S/4HANA Accounting Good to have skills : NA Educational Qualification : 15 years of full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code across multiple clients. Your typical day will involve collaborating with team members to perform maintenance and enhancements, ensuring that the applications meet the evolving needs of users while adhering to best practices in software development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP FI CO Finance.- Strong understanding of financial reporting and analysis.- Experience with integration of SAP modules.- Familiarity with SAP S/4HANA functionalities.- Ability to troubleshoot and resolve application issues. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP FI CO Finance.- This position is based at our Gurugram office.- A 15 years of full time education is required. Qualification 15 years of full time education

Role & responsibilities • Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile • People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided. Interested candidates can drop your CV on this number "9740514063"

Job Title - GN - SONG - Service - Workforce Intelligence - Senior Manager Management Level: 6-Senior Manager Location: Bengaluru, BDC7A Must-have skills: Workforce Management (WFM) Good to have skills: Ability to leverage design thinking, business process optimization, and stakeholder management skills. Job Summary : This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions. Roles & Responsibilities: Provide strategic advisory services, conduct market research, and develop data-driven recommendations to enhance business performance. Professional & Technical Skills: - Relevant experience in the required domain. - Strong analytical, problem-solving, and communication skills. - Ability to work in a fast-paced, dynamic environment. Bring your best skills forward to excel at the role: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes:Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: - Opportunity to work on innovative projects. - Career growth and leadership exposure. You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace About Our Company | Accenture Qualification Experience:14 to 16 Years Educational Qualification: Minimum 15 Years of Education

Role & responsibilities: Manage and resolve service desk tickets and technical issues. Install, configure, and support a wide range of IT hardware and software. Maintain data related to local users and IT assets and contribute to the global IT assets and user data mgmt. Provide troubleshooting end users services technical issues. Assist with IT projects, including system upgrades and deployments. Ensure documentation of Service Desk processes and frequent cases resolutions is up-to-date and accurate. Contribute to the establishment and maintenance of Service Desk related standards. Collaborate with Global IT team members to deploy global systems and resolve complex issues. Contribute the continuous improvements of the Service Desk services. Contribute to the IT risk management process. Preferred candidate profile: Travel to a limited extent to execute IT related activities. Work outside business hours, including weekends, for scheduled maintenance or project tasks. Participate in an on-call rotation for off-hours support. Excellent written and verbal communication in English & Tamil Team Player Excellent troubleshooting skills. Passion for problem solving, Ability to solve technical issues. Strong customer-focused attitude with a problem-solving mindset. Excellent ability to collaborate with a local and global team. Willingness to learn and adapt to new technologies and processes.

Customer Service Chat – Gurugram International Chat + Retail experience is mandatory L10: 5+ yrs exp (1 yr TL) | 6–8.5 LPA L9: 7–10 yrs exp (2 yrs as TL) | 9–12.5 LPA L8: 9–12 yrs exp (3 yrs as TL) | 13–18.5 LPA Shift: 24x7 Call Latika: 9810996899 Required Candidate profile Mandate Exp: International Chat + Retail experience CSAT, Attrition, Shrinkage, KPI, KRA, Performance Matrix

Role Overview: As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment. Responsibilities: l Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance. l Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed. l Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement. l Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members. l Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills. l Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience. l Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance. l Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management. Requirements: l Proven experience in insurance telesales, with a track record of meeting or exceeding sales targets. l Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills. l Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders. l Strong organizational skills and the ability to prioritize tasks in a fastpaced environment. l Proficiency in CRM software and MS Office Suite. l Demonstrated ability to analyze data, identify trends, and make datadriven decisions. l Knowledge of insurance products, regulations, and industry best practices. Benefits: l PF , ESI , Group Medical Insurance. l Competitive salary and Incentive structure. l Training and professional development opportunities. l Supportive and collaborative work environments. l Opportunities for career advancement within the insurance & Sales sector.

Role & responsibilities Lead a team of 15-20 analysts, drive SLA/KPI adherence, and support delivery excellence • Serve as client-facing SPOC and manage updates, requests, and escalations • Monitor performance, conduct regular coaching, and implement feedback mechanisms • Ensure compliance, risk management, and process improvement initiatives • Maintain real-time communication with clients, internal teams, and stakeholders . Preferred candidate profile People management and delivery ownership • Client and stakeholder communication • SLA/KPI tracking and escalation handling • MS Excel & PowerPoint proficiency • Coaching and performance monitoring 2-4 years of experience in people management or leadership roles within the BPO industry.(on paper) NOTE - Candidate should be comfortable in Night shift , One way Cab service will be provided.

Summary The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. Youll be mentoring the Service Desk team and will drive a culture of continual process improvement within the Service Desk team and the wider IT Service Operations team. Day-to-day management of the IT Service Centre Lead and attend weekly Service Desk meetings to highlight performance and introduce new services. Use the forum for other BAU activities Performance manage 1st line support technicians including appraisals, objective setting and 1:1 reviews. Ensure all staff have appropriate training and develop personal development plans to meet future requirements. Manage the IT Service Centre rota for early, late and weekend shifts. Drive the continuous improvement of service through Incident Management, Change Management, Problem Management, Information Security and Knowledgebase practices Own the escalation of incidents (P1s & P2’s) whilst expediting issues to the relevant teams Personally follow up major issues, ensure an appropriate communication plan is in place. Onboard new services and create service frameworks, design and lead through implementation. Assist with project delivery.

Manager - Corporate Employee Solutions-Regional sales Market Research & Client IdentificationConduct market research to identify potential GCC clients and key decision-makers within these organizations. Build a network of connections to initiate and develop relationships with prospective corporate clients. Expand the client coverage by onboarding new GCCs and enhance banks market share. Relationship DevelopmentDevelop and maintain strategic relationships with HR, finance, and procurement teams of targeted GCC clients, positioning the bank as a trusted partner for payroll and employee banking solutions. Client Onboarding & EngagementLead the onboarding process for new GCC clients, ensuring a smooth transition and high-quality client experience. Regularly engage with clients to understand their banking needs and liaison with product, proposition and fulfilment teams to provide tailored solutions. Generating Revenue and Increasing Wallet ShareCreate opportunities with GCCs to cross sell and upsell banks products and services with the specific focus on wallet share expansion. Solution DesignCollaborate with product and proposition teams to develop and present customized solutions, including salary accounts, benefits, and exclusive banking products that meet the needs of GCC employees. Client Issue ResolutionManage any issues or challenges faced by strategic stakeholders, working closely with fulfilment teams to ensure quick and effective resolutions. Reporting & Performance AnalysisTrack performance metrics, prepare reports on new client acquisition, engagement levels, and revenue contribution, and analyze data to refine strategies.

What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it's time to imagine what it's like being an Operations Manager. Imagine yourself going to work with one thing on your mind: that in most companies, it's all about the KPIs but in TaskUs it's all about solving business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As Operations Manager, you are also responsible for making sure that KPIs are being met consistently. You need to come up with ways in which to effectively make each employee reach their best potential. With this, you must also be creative because you need to devise effective plans on how to make each employee reach their target. As a leader, you must also gain the trust and respect of your employees because let's face it -- how can you lead when people don't believe you? You need to be able to reach out to them, drop by their workstations, have short chit-chats, and make them feel important. You need to be able to identify their strengths and weaknesses, take advantage of them and assign them tasks that will help them work on their weaknesses and showcase their talents. This way, you are able to manage relationships better and develop people at the same time. Do you have what it takes to become an Operations Manager? Requirement: So, what is it we're looking for? Since this is an Operations Manager post, we'd need someone who already has the skills to even call themselves a Manager. We're looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported. Someone who has at least three years of related working experience, preferably someone who already knows how the system works -- specializing in customer experience operations and management. We need someone who is responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. We need someone who can multitask and work in a fast-paced environment. Someone who can lead and is great in analyzing situations and data. TaskUs devotes considerable resources to the wellbeing of its employees. Being a Bilingual Content Moderator means participating in counseling sessions and other wellness programs: All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment. All employees will attend wellness groups

Commercial Operations Summary CFO Center BU Customer Service Desk Grade- Job Role- To handle day to day trade transactions, understanding client requirements, Co-ordination with cpc for transaction processing and discrepancy resolution, Dealing and co-ordinating with various business groups within the bank, Ensuring error-free and timely execution of trade transactions. Ensuring compliance and internal guidelines are being adhered to Co-ordinating with clients /Corr Banks for getting the queries raised by Trade Finance / CMS Operations resolved in a timely manner. Issuance of Letter of credit. Initial scrutiny of documents for Trade before sending the documents to CPC for further processing. Attending to front-end requirements of corporate customers. To co-ordinate with CPC / CMS / Clearing for all requirements of the customer and ensure that all deliverables are delivered / transactions processed as per the agreed TAT. Job Requirement- Qualification Graduate / Post-Graduate Experience Minimum one year of relevant experience Should be familiar with Trade Finance and CMS products. CMS Chq collections (local, outstation, corr banks), Banker to Issue Operations.

Lead the Service Team. Ensuring regulatory and procedural compliance To co-ordinate the audit of the branch Ensuring service excellence to enhance portfolio, control retention and better cross sell Authorize and check RO / SO entries Check end products Check vouchers to clear transactions of Rs. 10 lakhs & above Vault / Key custodian Job Requirement Customer service oriented Meticulous Eye for details Ability to manage and motivate front office staff. Thorough overall understanding of banking Graduate/MBA Graduates with 6-8 years experience MBA with 4-6 years experience Should possess customer orientation and team leader qualities

Designation: Assistant Manager - International Voice Process Skills : Work experience in International Contact Centre ,Team Management, Performance Management Experience: 6 to 10 years Job Location: Trivandrum Mode: Work from office Job Requirement: Good work experience in International Voice Process Excellent communication and team management skills (Should have knowledge about team management, performance management, grievance management and operations matrices) Minimum 2 years of experience in working as Team lead - Mandatory Good knowledge about contact centre metrics People Management (KRA & Appraisal handling experience) Stakeholder Management, Performance Management, Attrition handling Candidate should be Flexible to work in rotational shifts and ready to relocate to Trivandrum. ***References are highly appreciated*** For more details, Mail to : Careers@sahasyaglobal.com

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to change management Showcasing strong interpersonal teamwork

As a Process Associate – Order to Cash (O2C), you will be responsible for managing Order management and Receivables management. You should be flexible to work in shifts. Your primary responsibilities include: Coordinate activities associated with Order to Cash Recognize potential threats and suggest suitable actions Adhere to SLAs and timelines Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Commerce graduate with a focus on Accounts Receivable Ability to manage Order fulfilment, Collections & Cash payments Working knowledge of basic accounting and accounting principles Proficient in addressing quires and taking follow-up actions Preferred technical and professional experience Proficient in MS Office applications Self-directed and ambitious achiever Meeting targets effectively Skilled in thriving under deadlines and contributing to changemanagement Showcasing strong interpersonal teamwork