5874 Sla Management Jobs - Page 18

Location: Nagpur, Work from office Job Role: Operation Manager, You will be responsible for overseeing and managing a specific group of managers within an organization. Your primary objective will be to provide strategic direction, leadership, and support to ensure the group's goals and objectives are achieved. You will collaborate with various executives, team members, and external partners, to drive growth, innovation, and operational excellence within the managers. Key Responsibilities: Leadership and Strategy: Develop and implement the manager's strategic plans, goals , and objectives in alignment with the organization's overall vision. Provide strong leadership to the manager, fostering...

Job description: Assistant Manager- Operations An assistant manager is a professional in charge of guiding, monitoring and leading an entire group. They are responsible for motivating their teammates as well as inspiring positive communication within them so that they can work together toward achieving goals. We are looking for a committed individual who will: A. Take 100% ownership of the process, queue and team members aligned. You should be flexible to work from office in any shift as per the business requirement. B. As the organization is growing, be adaptive to new challenges / situations that one may encounter day to day. C. Ensure knowledge transfer and act as a mentor during partial ...

Job Description: Manager, Service Delivery Manager, India Job Title - Manager, Service Delivery, Reports to - Director, Service Delivery, India Department Service Delivery Unit Location Bangalore, India **Ideal candidates should have experience in** - US Healthcare - US Mortgage - US Insurance - US Process - International BPO Operation Non-voice process. Purpose of the Position: In this pivotal role, Critical leadership will be expected during this exciting and transformative time for the company - a unique opportunity for the right candidate. Leading the Service Delivery team, managing conflicts, and ensuring the teams processes and tasks are carried out efficiently. Honing and leading the ...

Experience- Relevant Experience in profile ( Team Leader) Relevant experience in industry ( consumer durable) Relevant knowledge in MS Office. Qualificatio n : minimum Graduation Age : Maximum 40 Years old Gross Salary ( Except of Diwali Bonus) Rs. According to experience 2 to 4 Years : 31200 4 to 6 Years : 33400 More than 6 : 35900 Variable Incentive based on performance (Average 10 K) Travelling & Mobile reimbursement as per policy. Interested candidates share resume 7980842280 Regards, Abdul Teamlease

As a Specialist Product Analyst - Industrial DataOps/Data Engineer at our company, you will play a crucial role in enhancing our data aggregation, management, and contextualization capabilities by leveraging cutting-edge Industry 4.0 technologies and industrial DataOps tools. Your passion for innovation and contribution to the evolution of operational technology in the manufacturing sector will be highly valued. **Key Responsibilities:** - **Technical Leadership:** - Assist in designing and implementing technical solutions using Industry 4.0 technologies to enhance shop floor data aggregation and management. - Collaborate with senior architects and product leads to establish technical standa...

You are a skilled consultant with a minimum of 3 to 4 years of experience in PHP development, along with hands-on expertise in SAP SuccessFactors Employee Central (EC) and Application Onboarding (AOB). Your prior experience working in an outsourcing or managed services environment will be highly preferred. Your responsibility will include managing onboarding workflows, customizing AOB components, and supporting EC configurations to ensure seamless integration and delivery. Key Responsibilities: - Participate in KT sessions and document functional and technical aspects of AOB and EC - Develop and maintain AOB components using PHP, ensuring alignment with SuccessFactors architecture - Configur...

Role Overview: As the Director of Customer Success Operations in India, you will serve as the primary representative for Customer Success, collaborating with the India Head and VP of Customer Success in the US. Your role demands exceptional communication skills and leadership to manage expectations between India and US leadership while driving operational excellence. You should be energetic, forward-thinking, and passionate about utilizing AI and automation to modernize customer success operations. Your responsibilities will include overseeing enterprise onboarding, L2/L3 support, and escalations from India, ensuring professionalism in processes, predictable delivery, and confident represent...

As an Order to Cash Operations Associate Manager at Accenture, your role involves supervising the daily operation of Global Non-Collections OTC processes to ensure client expectations are met. Your key focus will be on daily operational performance management, meeting targets such as Service Level Agreements, and achieving client Service Satisfaction. You will lead the OTC team, establish appropriate team managers, and ensure a succession plan is in place. **Key Responsibilities:** - Provide a holistic view of service delivery to the client - Act as an escalation point for service-related issues and facilitate issue resolution - Support Ad Hoc contractual projects for the client - Drive cont...

As a Business Advisory Associate at Accenture, your role involves being aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. You will be responsible for closing faults and complaints within SLAs, transforming customer support into a value-generating service that is a strategic differentiator in the market. Your duties include monitoring, detecting, and managing any incidents that disrupt the standard operation of systems, services, or products within an infrastructure, and executing proper responses to such events. **Roles and Responsibilities:** - Solve routine problems largely through precede...

Role Overview: As a Junior Associate Cloud Operations Engineer at Basware, you will be part of the Products and Cloud Engineering & Operations team responsible for ensuring the delivery of industry-leading SaaS solutions for the CFOs office. Your role will involve gaining exposure to product operations using various tools and technologies to support Basware's global product portfolio. Key Responsibilities: - Create and deliver accurate mappings for PDF invoices using mapping-specific technologies. - Ensure timely processing of invoices within defined SLAs. - Monitor and troubleshoot transaction issues with a focus on automation. - Review and act on customer feedback to implement mapping impr...

Job description Job Title: Application Support Manager Location: Hi-Tech City, Hyderabad Salary: Up to 25 LPA About the Role We are looking for an experienced Application Support Manager to lead our application support function and ensure uninterrupted service delivery. The ideal candidate will have strong expertise in SLA management, P1/P2 incident handling, and major incident management, along with the ability to collaborate across teams and drive high service reliability. Key Responsibilities Manage end-to-end application support operations, ensuring timely issue resolution and high availability. Own and track SLA adherence, ensuring all incidents and service requests meet defined timelin...

SupportEngineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelors degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution Exposure in ServiceNow Portal and organizational change procedures Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team Leverage existing products/functionali...

Engineer for Infrastructure Support with experience in Java, AppDynamics , Monitoring, PLSQL Bachelors degree in computer science engineering or a related field, or equivalent work experience required Experience in SLA management and Prod critical issues monitoring, escalation and resolution Exposure in ServiceNow Portal and organizational change procedures Career Level - IC1 Experience in Java development, process automation, application health monitoring tools , Devops Experience in PL SQL Lead troubleshooting during production Ensures that expected application performance levels are achieved by coordinating stability efforts with Development and the program team Leverage existing products...

Role & responsibilities Customer Support & Issue Handling Provide Level 1 & L2 technical support for customers across CPaaS, CCaaS, and Call center Telephony environments. Handle inbound support requests via email, chat, and phone with professional communication. Perform root cause analysis at the L1 level, escalating issues to L2/L3 teams where required. Ensure timely ticket resolution within agreed SLAs. Technical Troubleshooting & Monitoring Monitor and manage alarms, logs, and dashboards for cloud telephony and telecom platforms. Troubleshoot first-level issues related to SIP, VoIP, PRI, DID, SMS Gateways, IVR, and API Integrations. Execute standard operating procedures (SOPs) for recurr...

Roles and Responsibilities Manage a team of agents to achieve sales targets through effective coaching, training, and performance evaluation. Develop and implement strategies to reduce shrinkage, attrition, and improve overall team productivity. Ensure timely resolution of customer complaints and maintain high levels of CSAT (Customer Satisfaction). Monitor KPIs such as AHT, TAT, SLA, KPI, and KRA to optimize BPO operations for e-commerce clients. Collaborate with cross-functional teams to drive business growth through innovative solutions. Desired Candidate Profile 4-9 years of experience in BPO industry with expertise in team handling, team coaching, and team motivation. Proven track recor...

- Team Handling / SLA Management / KRA-KPI Management - Quality Management - US BFSI experience Mandatory - pls CALL / WATSAPP Anuj - 8249759636 for more details.

Responsibilities: * Ensure compliance with US healthcare standards. * Lead operations strategy, oversee BPO ops, manage SLA's. * Drive operational excellence through process improvement. Office cab/shuttle Health insurance Annual bonus Provident fund

You will be joining a team of innovators working on cutting-edge enterprise solutions. We are seeking talented individuals who share our passion for technology and excellence. **Role Overview:** As a Team Lead / Operations Manager, you will be responsible for leading a technical operations team, managing SLAs, coordinating projects, and ensuring smooth day-to-day service delivery. **Key Responsibilities:** - Lead a technical operations team - Manage SLAs - Coordinate projects - Ensure smooth day-to-day service delivery **Qualifications Required:** - Fresh graduates interested in building their careers in IT Support and Services in various technologies are welcome - Willingness to learn and b...

As a SAP GTS Business Process Analyst for the GTS function within SAP, your role will involve working closely with the Supply and Distribution team to support SAP GTS capabilities for various business segments. Your key responsibilities will include: - Incident management and SLA management - Proactively identifying potential improvements for overall efficiency gains - Issues and risk management related to location deployment - Writing functional specifications and reviewing them with Architects - Performing technical and functional tests - Deployment of Custom Code in Test, Quality, and Production environments - Following governance standards and best practices - Strong experience in SAP GT...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Team Lead - Voice Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact c...

About The Role Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Delivery Operations Team Lead - Voice Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Platform and software contact c...

About The Role Project Role : Business Process Architect Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs. Must have skills : Automotives Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Business Process Architect, you will engage in the analysis and design of innovative business processes. Your typical day wil...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Senior Manager Qualifications: BCom/Any Graduation Years of Experience: 16 to 25 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Pr...

About The Role Skill required: Order to Cash - Collections Processing Designation: Delivery Lead Manager Qualifications: BCom/Any Graduation Years of Experience: 13 to 18 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processin...

Roles and Responsibilities : Develop and implement effective sales strategies to achieve targets, manage shrinkage, and reduce attrition. Lead a team of sales professionals, providing guidance on lead generation, customer engagement, and closing deals. Analyze market trends and competitor activity to inform sales planning and strategy development. Collaborate with cross-functional teams to drive business growth through innovative solutions. Job Requirements : 2-4 years of experience in BPO or call center industry as an SME Specialist or similar role. Proven track record of achieving target achievement in sales performance metrics such as revenue growth, customer satisfaction, etc. Strong lea...