4871 Sla Management Jobs - Page 18

Position: Cluster Manager - Kolkata Role & responsibilities Purpose: Cluster Manager needs to ensure the Highest standard Customer Service as well as financial performance of the assigned area (typically 5-8 stores). Overseeing and leading the workforce by guiding them towards management goal, attending internal and external queries and resolving on timely basis. Responsible for P&L for the area Top line Bottom line ABV Margin for the store level P&L Driving the Store Metrics in his cluster/Area OTD Complaints Write off – On time picking etc. Responsible for ensuring recruitment and managing attrition with the help of DM-HR Manpower Planning Initiatives to improve efficiency Monitor and anal...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

Job Title: Lead Operations (International) Location: Remote (Work From Home) Employment Type: Full-time Shift Duration: 12:30 AM - 9:30 AM IST Working Days: Monday to Friday (Saturday & Sunday Off) Experience Required: 4-8 years About Us NCR Eduservices, a leading provider of educational services, delivers a comprehensive suite of solutions including e-tutoring, content development, academic delivery quality management, and extensive back-office support. Dedicated to addressing challenges for educational organizations, instructors, and learners through innovative strategies, the company is focused on enhancing education quality and accessibility. About the Role We are seeking a Lead Operatio...

Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. Job Description - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

About The Role Business Advisors shape the vision with the client, understand the needs of the users/stakeholders, carry out an elicitation of processes, data and capabilities and derive the target processes and the business requirements for the current and future solution. About The Role - Grade Specific Conducts appropriate meetings/workshops to elicit/understand and document the business requirements using their domain expertise. In addition, may also produce process and data models of the current and/or future state.

About The Role Skill required: Workforce Dialer - Workforce Management (WFM) Designation: Workforce Services Senior Manager Qualifications: Any Graduation Years of Experience: 16 to 25 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 coun...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Service Desk Management Good to have skills Service Desk Voice Support Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applicatio...

Job Roles & Responsibilities: • Performance feedback session to be provided to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process developme...

Non-Negotiable Requirements: Must be comfortable working in a hybrid model 3 days from office and 2 days from home , with the office located in Gurgaon . Must be flexible to work in rotational shifts between 10:00 AM and 11:00 PM . Duties and Responsibilities: The Business Admin & Virtual PA Lead will be responsible for the management of a team of Virtual PAs. This includes line and performance management, quality assurance, training and development etc. Alongside the team management responsibilities, the Business Admin and Virtual PA Lead will work with specified senior members of the Client and/or junior fee earners and other members of staff to provide proactive, timely and high quality a...

Key Responsibilities: • Leadership & Team Management o Lead and mentor multiple Team Leaders and their respective teams (total headcount ~4050 associates) across multiple F&A functions. o Drive performance management, succession planning, engagement, and capability development across teams. • Service Delivery Oversight o Ensure end-to-end service delivery for Payment Posting, Client Remits, Accounts Payable, Accounts Receivable, General Ledger, Reconciliations, and Reporting in line with client SLAs and internal KPIs. o Maintain high-quality output through proactive monitoring, issue resolution, and client-focused delivery. • Client Engagement & Relationship Management o Act as a key point o...

Role & responsibilities Manage the day-to-day Planning, operation and problem-solving of a team of 15-20 resources. Develop team to ensure delivery of consistently superior quality Ability to independently handle transitioning of new procedures. Drive the team to be client/customer-focused, owns training and development to team. Take ownership of delivering service level components, quality and targets and drive and motivates the team to achieve management goals. Effectively track and analyze the performance of individual team members and provide effective coaching and feedback Compiling all External and Internal reports Act as the communication conduit between team and management. Effective...

Hiring: Team Lead (Inbound Voice Process) Location: Ghansoli, Navi Mumbai Openings: 2 Shift Timing: Rotational Shift, 6 days working Minimum 2 years of experience as a Team Leader in a domestic voice process Key Skills: Customer Service SLA Management Team Handling Roles & Responsibilities: Ensure adherence to contractual Service Level Agreements (SLAs) by monitoring team performance and implementing corrective actions as necessary to meet targets. Analyze existing work practices, including systems and procedures, to identify areas for improvement and optimize team efficiency. Handle all team-related issues, including people management, conflict resolution, and administrative tasks, to maint...

Interested candidates Call me Arvind - 9768862978 Job Location- Jigani Bangalore Role Key Responsibilities / KRAs Position- Shift In charge - Lead and manage shift operations effectively. - Ensure warehouse processes run smoothly and meet SLA/TAT requirements. - Supervise, train, and motivate warehouse staff. - Oversee daily activities: receiving, storage, dispatch, and documentation. - Monitor performance metrics and drive continuous improvement. - Ensure adherence to 5S, safety, and housekeeping standards. - Maintain MIS reports and daily operational summaries. - Coordinate with cross-functional teams to ensure smooth workflow. - Manage vendor performance and relationships. - Prepare and s...

Responsibilities and Duties Act as L2 escalation point for unresolved cases and come up with a technical way ahead for challenging and unsolved IT SD Support cases Work on other newly assigned cases from queue as per queue management. Acts as technical mentor on floor to offer quick technical assistance to engineers. Trains new hires with IT SD technical training program. Train, coach, and mentor L1/L2 Technical Support Engineers on technical aspects. Acts as problem manager to come out with resolution for IT SD escalations. Demonstrable ability to think around issues and look at the wider picture in order to provide solutions through a variety of problem-solving techniques Acts as technical...

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...

Role & responsibilities Responsible for smooth and efficient day-to-operations within their team Primary objectives of this role are to drive qualitative performance effectiveness and superior customer experience of the Customer Connect Team. Responsible to coach assigned CSAs on observed areas for improvement with respect to product, process, soft skills and communication. Should conduct analysis and drive initiatives to improve efficiency within team and CC overall Criteria: Should express excellent leadership qualities and spearhead the team Excellent English verbal communication skills enabling client expectation management 1 year of Team Lead experience 18 to 24 months of Team Lead expe...

As an Operations Lead, you will monitor the project lifecycle from initiation to execution by taking complete ownership and responsibility . You will engage the client and keep them informed with required updates of the project and ensure they are aware of all the activities that are about to be done / on going / yet to start etc. Roles and Responsibilities Coordinate with manpower agencies and ensure that right resources are assigned to get the work done on time. Coordinate communication and foster teamwork between all the project stakeholders. Establish and prepare formal reporting arrangements on project progress such as Weekly Progress Reports. Engage, interact and build professional rel...

Basic Requirement 1. Must be a Graduate or equivalent. 2. Able to speak, read and write in English and any one or more of the languages. 3. Able to communicate confidently and politely, with good speaking skills. 4. Experience of at least 4 years in a BPO and at least 2 years of experience as Team Leader on paper. 5. Experience in coaching and developing skills of people. 6. Effective problem-solving and decision-making skills. Location:- Noida SEC 58. Interested candidate can share their cv over kavita.mehra@digitide.com or can share cv over 8920004180. Thanks Kavita Mehra

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessf...

Job Summary: The Service Level Manager L2 ensures all IT services are delivered in accordance with agreed service levels and business expectations. The role involves SLA design, monitoring, reporting, and continuous improvement. Key Responsibilities: Define and manage Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Track performance metrics, prepare SLA reports, and drive service improvements. Collaborate with delivery teams to ensure compliance with service commitments. Conduct regular client and stakeholder reviews.Manage escalations and support incident and problem management processes. Mandatory Skills: ITIL Service Level Mgmt . Experience: 5-8 Years .

We are seeking a highly organized and customer-focused Senior Executive / Assistant Manager - Order Manager (Ops) . Your primary responsibility will be to ensure the timely delivery of materials according to schedule and significantly enhance the overall customer experience. This role involves managing the complete order lifecycle, coordinating with various stakeholders, and meticulously handling data for effective operations. Roles and Responsibilities: Manage the complete order lifecycle , from material processing to material delivery, ensuring efficiency at every stage. Ensure the timely delivery of material as per the communication plan, meeting customer expectations. Coordinate seamless...

Company Overview: Join one of the largest US-based insurance providers, a Fortune-listed organization known for its customer-centric approach, global presence, and excellence in claims, underwriting, and policy administration. We are seeking a dynamic and experienced leader to drive operational excellence and lead large-scale teams in our India delivery centers. To apply, call/WhatsApp HR Parvez at 9810332844 Key Responsibilities: Lead and manage large-scale operations supporting multiple lines of business within the Insurance domain (Life, Health, Group Insurance, Retail Insurance or P&C). Oversee a team of 500+ professionals , including Senior Managers and functional leaders . Drive perfor...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...