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Order to Cash Operations Assoc Manager

Order to Cash Operations Assoc Manager

Accenture in India

1 - 5 years

0 Lacs

jaipur rajasthan

Posted:5 days ago| Platform: Shine logo

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Skills Required

operations management sla management interpersonal skills communication skills adaptability teamwork stakeholder management supervisory skills finance accounting ordertocash processes client interaction skills english proficiency attention to detail problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

As an Order to Cash Operations Associate Manager at Accenture, your role involves supervising the daily operation of Global Non-Collections OTC processes to ensure client expectations are met. Your key focus will be on daily operational performance management, meeting targets such as Service Level Agreements, and achieving client Service Satisfaction. You will lead the OTC team, establish appropriate team managers, and ensure a succession plan is in place. **Key Responsibilities:** - Provide a holistic view of service delivery to the client - Act as an escalation point for service-related issues and facilitate issue resolution - Support Ad Hoc contractual projects for the client - Drive continuous improvement projects within your area of responsibility - Analyze and solve moderately complex problems - Create innovative solutions and align your work with team goals and strategic direction - Interact with peers, management levels, and clients within Accenture - Determine methods and procedures for new assignments - Manage medium-small sized teams or work efforts **Qualifications Required:** - Experience in Finance & Accounting, specifically in Order-to-Cash processes - Strong Operations management experience, including SLA management - Excellent Client interaction skills - Fluent English proficiency in both oral and written communication - Attention to detail and ability to solve urgent matters under pressure - Interpersonal and communication skills for providing excellent customer service - Adaptability to change and commitment to teamwork - Ability to manage unstructured problems - Strong stakeholder management and communication skills - Process domain expertise - Supervisory skills and experience in leading and motivating a team Please note that this role may involve working in rotational shifts. A minimum of 5 years of demonstrated experience in managing 10+ analysts within Cash applications processes and 1-2 years of experience in leading and motivating a team of 10+ analysts to achieve goals are required qualifications for this position.,

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Order to Cash Operations Assoc Manager