Warm Greetings from Dhaninfo! We are hiring for a Team Leader with International BPO Voice Experience. Location: Pune Shift: US Shift (Night Shift) Looking for immediate joiners Experience: 3+ years (including 2+ years in a Lead role) As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportunities for team members. 4. Conduct regular performance reviews, manage disciplinary issues, and promote a culture of accountability and collaboration. 5. Oversee day-to-day operations within the department, ensuring all tasks are completed accurately and on time. 6. Monitor key performance indicators (KPIs) to ensure targets and performance standards are met. 7. Implement best practices and streamline processes to reduce costs and improve service delivery. 8. Contribute to strategic planning by providing insights and recommendations based on operational performance. 9. Foster a collaborative work environment, encouraging communication and knowledge sharing between teams. 10. Be a key point of contact for the allocated team you are managing and interact effectively with Senior Management in the pursuit of business goals. 11. Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed. 12. Build bridges with Agents and Management garnering trust and loyalty, and inspiring them to higher levels of performance and career development. 13. Be instrumental in delivering improvements to the team and pro. 14. Strong understanding of Attrition & Shrinkage. 15. Ability to manage CSAT, AHT, TAT, SLA & Quality About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 800 employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time. Interested candidates can share resume on nayan.bhore@dhaninfo.biz
Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions. Appropriate and timely follow-ups wherever required. Escalate unresolved queries to respective departments for accurate redressal. Familiar with CRM systems and practices. Required Experience and skills: A minimum of 1-4 years of relevant experience is required. Good Communication Skills in English language Good Listening & Problem Solving Skills. Ability to take and handle Stress and Pressure. Good Interpersonal Skills. Exhibiting patience in order to appease the most difficult clients. Following through on inquiries to ensure completion and satisfaction of work. Negotiating acceptable terms for both the company and the customer
Job Title: Digital Marketing Expert Location: Nagpur Experience: 3 to 6 years Employment Type: Full-time About the Role Were looking for a dynamic Digital Marketing Expert who can develop, implement, track, and optimize our digital marketing campaigns across all digital channels. The ideal candidate will have hands-on experience managing SEO, SEM, social media, and performance campaigns with a data-driven and creative approach to achieving measurable results. Key Responsibilities Plan, execute, and manage integrated digital marketing campaigns across SEO, SEM, social media, display advertising, and email marketing. Lead paid media strategies across platforms such as Google Ads, LinkedIn, Facebook, and programmatic channels to drive conversions and ROI. Develop and optimize SEO strategies including keyword research, on-page optimization, content planning, and backlinking. Own the performance reporting for all digital marketing campaigns — analyze metrics, identify trends, and adjust tactics for continuous improvement. Collaborate with content, design, and web development teams to ensure campaigns align with business goals and brand identity. Manage website performance, lead generation funnels, landing pages , and optimize user experience (UX). Oversee marketing automation and CRM tools (HubSpot, Salesforce, etc.) to run targeted email campaigns and lead nurturing flows. Stay ahead of digital marketing trends, algorithm changes, and emerging best practices. Mentor junior marketing team members , fostering collaboration, learning, and innovation. Requirements Bachelor’s degree in Marketing, Digital Media, Communications, or a related field. 4–6 years of hands-on experience in digital marketing , preferably in B2B, SaaS, or eCommerce environments. Proven expertise in SEO, SEM (Google Ads), social media advertising, and analytics. Proficiency with key tools: Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, SEMrush/Ahrefs, HubSpot , and email marketing platforms. Strong data-driven mindset with experience in campaign effectiveness measurement, CRO, and performance optimization. Excellent project management, analytical, and communication skills. Ability to work independently and lead projects end-to-end with minimal supervision. Preferred Skills (Nice to Have) Experience with marketing automation tools (HubSpot, Mailchimp, etc.) Basic knowledge of graphic design tools (Canva, Photoshop) Understanding of website analytics and conversion rate optimization (CRO) Immediate Joiners Preferred Relevant candidates will be contacted
Position: Video Editor Role Title: Video Editor Job Location: Nagpur Experience Required: 1+ years About the Role: Looking for a creative and detail-oriented Video Editor who can craft engaging corporate-style marketing and promotional infographic videos. The role involves working closely with the marketing and design teams to support both internal branding initiatives and client projects. Key Responsibilities: Create and edit corporate marketing and promotional videos aligned with brand guidelines. Design and animate infographic videos to simplify complex information visually. Collaborate with the team to conceptualize and develop video storyboards. Edit raw footage, add motion graphics, and integrate sound to deliver high-quality final videos. Manage multiple video projects with attention to detail and quick turnaround times. Skills & Qualifications: 2 - 4 years of proven experience in video editing (corporate, agency, or marketing environment). Strong command of Adobe Premiere Pro, After Effects, or similar editing tools. Good understanding of design, timing, transitions, and storytelling. Ability to maintain brand consistency and a professional tone in all outputs. Strong communication and project management skills. Understanding of social media video formats (LinkedIn, YouTube, Instagram). Familiarity with motion graphics, typography, animation, or sound design. Added Advantage: Experience with AI-based video creation tools (e.g., Synthesia, Runway, Pika Labs,etc.).
CONTENT WRITER Location: Remote Minimum Experience: 1 to 4 years Job Description: We are looking for a Content Writer to join our team and enrich our clients' websites with new blog posts, press releases, website content, case studies, guides and ad creatives as needed. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading all content types before publication. If youre familiar with producing online content and have an eye for detail, wed like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application. Ultimately, you'll deliver quality writing pieces that appeal to our clients' audiences, attract customers and boost brand awareness. Responsibilities: • Research industry-related topics • Write clear ad creatives / marketing copy to promote clients' products/services • Prepare well-structured drafts using Content Management Systems • Proofread and edit all types of content before publication • Submit work to clients for input and approval • Coordinate with marketing and design teams to illustrate articles • Conduct keyword research and use SEO guidelines to increase web traffic and write SEO friendly content • Write content tailored for social media platforms • Identify clients needs and gaps in their content and recommend new topics accordingly • Ensure all-around consistency (style, fonts, images and tone) • Update website content as needed • Come up with Content Marketing Strategy for all clients • Produce 1500-2000 words of high-quality, engaging, and plagiarism-free content daily, depending upon the project requirements. Only relevant candidates will be contacted. Immediate Joiners preferred.
Job Role: Operation Manager, you will be responsible for overseeing and managing a specific group of managers within an organization. Your primary objective will be to provide strategic direction, leadership, and support to ensure the group's goals and objectives are achieved. You will collaborate with various executives, team members, and external partners, to drive growth, innovation, and operational excellence within the managers. Key Responsibilities: Leadership and Strategy: Develop and implement the manager's strategic plans, goals, and objectives in alignment with the organization's overall vision. Provide strong leadership to the manager, fostering a positive and productive work environment. Establish and communicate clear expectations, roles, and responsibilities for team members. Motivate and inspire the team to achieve high levels of performance and excellence. Operational Management: Oversee day-to-day operations of the manager, ensuring efficiency, effectiveness, and adherence to quality standards. Monitor and evaluate key performance indicators to assess the manager's performance and identify areas for improvement. Develop and implement operational policies, procedures, and best practices to optimize workflow and resource allocation. Collaborate with other departments or groups to streamline processes, enhance cross functional collaboration, and achieve shared objectives. Required Experience: Proven experience in a leadership role, preferably as a operation manager. Strong strategic thinking and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in project management methodologies. Ability to motivate and inspire a team to achieve high levels of performance. Strong organizational and time management skills. Flexibility and adaptability to work in a dynamic and fast-paced environment. Knowledge of industry trends, regulations, and best practices relevant to the group's area of focus. Required Educational background: Bachelor's degree in a relevant field; a master's degree or equivalent is preferred.
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