Warm Greetings from Dhaninfo! We are hiring for a Team Leader with International BPO Voice Experience. Location: Pune Shift: US Shift (Night Shift) Looking for immediate joiners Experience: 3+ years (including 2+ years in a Lead role) As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportunities for team members. 4. Conduct regular performance reviews, manage disciplinary issues, and promote a culture of accountability and collaboration. 5. Oversee day-to-day operations within the department, ensuring all tasks are completed accurately and on time. 6. Monitor key performance indicators (KPIs) to ensure targets and performance standards are met. 7. Implement best practices and streamline processes to reduce costs and improve service delivery. 8. Contribute to strategic planning by providing insights and recommendations based on operational performance. 9. Foster a collaborative work environment, encouraging communication and knowledge sharing between teams. 10. Be a key point of contact for the allocated team you are managing and interact effectively with Senior Management in the pursuit of business goals. 11. Master the intricate details associated with each campaign such that a full accurate understanding of the task at hand is developed. 12. Build bridges with Agents and Management garnering trust and loyalty, and inspiring them to higher levels of performance and career development. 13. Be instrumental in delivering improvements to the team and pro. 14. Strong understanding of Attrition & Shrinkage. 15. Ability to manage CSAT, AHT, TAT, SLA & Quality About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 800 employees, we offer a complete solution to our worldwide customers at the lowest possible cost and turnaround time. Interested candidates can share resume on nayan.bhore@dhaninfo.biz
Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions. Appropriate and timely follow-ups wherever required. Escalate unresolved queries to respective departments for accurate redressal. Familiar with CRM systems and practices. Required Experience and skills: A minimum of 1-4 years of relevant experience is required. Good Communication Skills in English language Good Listening & Problem Solving Skills. Ability to take and handle Stress and Pressure. Good Interpersonal Skills. Exhibiting patience in order to appease the most difficult clients. Following through on inquiries to ensure completion and satisfaction of work. Negotiating acceptable terms for both the company and the customer
Job Title: Digital Marketing Expert Location: Nagpur Experience: 3 to 6 years Employment Type: Full-time About the Role Were looking for a dynamic Digital Marketing Expert who can develop, implement, track, and optimize our digital marketing campaigns across all digital channels. The ideal candidate will have hands-on experience managing SEO, SEM, social media, and performance campaigns with a data-driven and creative approach to achieving measurable results. Key Responsibilities Plan, execute, and manage integrated digital marketing campaigns across SEO, SEM, social media, display advertising, and email marketing. Lead paid media strategies across platforms such as Google Ads, LinkedIn, Facebook, and programmatic channels to drive conversions and ROI. Develop and optimize SEO strategies including keyword research, on-page optimization, content planning, and backlinking. Own the performance reporting for all digital marketing campaigns — analyze metrics, identify trends, and adjust tactics for continuous improvement. Collaborate with content, design, and web development teams to ensure campaigns align with business goals and brand identity. Manage website performance, lead generation funnels, landing pages , and optimize user experience (UX). Oversee marketing automation and CRM tools (HubSpot, Salesforce, etc.) to run targeted email campaigns and lead nurturing flows. Stay ahead of digital marketing trends, algorithm changes, and emerging best practices. Mentor junior marketing team members , fostering collaboration, learning, and innovation. Requirements Bachelor’s degree in Marketing, Digital Media, Communications, or a related field. 4–6 years of hands-on experience in digital marketing , preferably in B2B, SaaS, or eCommerce environments. Proven expertise in SEO, SEM (Google Ads), social media advertising, and analytics. Proficiency with key tools: Google Analytics, Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, SEMrush/Ahrefs, HubSpot , and email marketing platforms. Strong data-driven mindset with experience in campaign effectiveness measurement, CRO, and performance optimization. Excellent project management, analytical, and communication skills. Ability to work independently and lead projects end-to-end with minimal supervision. Preferred Skills (Nice to Have) Experience with marketing automation tools (HubSpot, Mailchimp, etc.) Basic knowledge of graphic design tools (Canva, Photoshop) Understanding of website analytics and conversion rate optimization (CRO) Immediate Joiners Preferred Relevant candidates will be contacted
Position: Video Editor Role Title: Video Editor Job Location: Nagpur Experience Required: 1+ years About the Role: Looking for a creative and detail-oriented Video Editor who can craft engaging corporate-style marketing and promotional infographic videos. The role involves working closely with the marketing and design teams to support both internal branding initiatives and client projects. Key Responsibilities: Create and edit corporate marketing and promotional videos aligned with brand guidelines. Design and animate infographic videos to simplify complex information visually. Collaborate with the team to conceptualize and develop video storyboards. Edit raw footage, add motion graphics, and integrate sound to deliver high-quality final videos. Manage multiple video projects with attention to detail and quick turnaround times. Skills & Qualifications: 2 - 4 years of proven experience in video editing (corporate, agency, or marketing environment). Strong command of Adobe Premiere Pro, After Effects, or similar editing tools. Good understanding of design, timing, transitions, and storytelling. Ability to maintain brand consistency and a professional tone in all outputs. Strong communication and project management skills. Understanding of social media video formats (LinkedIn, YouTube, Instagram). Familiarity with motion graphics, typography, animation, or sound design. Added Advantage: Experience with AI-based video creation tools (e.g., Synthesia, Runway, Pika Labs,etc.).
CONTENT WRITER Location: Remote Minimum Experience: 1 to 4 years Job Description: We are looking for a Content Writer to join our team and enrich our clients' websites with new blog posts, press releases, website content, case studies, guides and ad creatives as needed. Content Writer responsibilities include conducting thorough research on industry-related topics, generating ideas for new content types and proofreading all content types before publication. If youre familiar with producing online content and have an eye for detail, wed like to meet you. Feel free to share samples of your work or portfolio of your published articles, along with your application. Ultimately, you'll deliver quality writing pieces that appeal to our clients' audiences, attract customers and boost brand awareness. Responsibilities: • Research industry-related topics • Write clear ad creatives / marketing copy to promote clients' products/services • Prepare well-structured drafts using Content Management Systems • Proofread and edit all types of content before publication • Submit work to clients for input and approval • Coordinate with marketing and design teams to illustrate articles • Conduct keyword research and use SEO guidelines to increase web traffic and write SEO friendly content • Write content tailored for social media platforms • Identify clients needs and gaps in their content and recommend new topics accordingly • Ensure all-around consistency (style, fonts, images and tone) • Update website content as needed • Come up with Content Marketing Strategy for all clients • Produce 1500-2000 words of high-quality, engaging, and plagiarism-free content daily, depending upon the project requirements. Only relevant candidates will be contacted. Immediate Joiners preferred.
Job Role: Operation Manager, you will be responsible for overseeing and managing a specific group of managers within an organization. Your primary objective will be to provide strategic direction, leadership, and support to ensure the group's goals and objectives are achieved. You will collaborate with various executives, team members, and external partners, to drive growth, innovation, and operational excellence within the managers. Key Responsibilities: Leadership and Strategy: Develop and implement the manager's strategic plans, goals, and objectives in alignment with the organization's overall vision. Provide strong leadership to the manager, fostering a positive and productive work environment. Establish and communicate clear expectations, roles, and responsibilities for team members. Motivate and inspire the team to achieve high levels of performance and excellence. Operational Management: Oversee day-to-day operations of the manager, ensuring efficiency, effectiveness, and adherence to quality standards. Monitor and evaluate key performance indicators to assess the manager's performance and identify areas for improvement. Develop and implement operational policies, procedures, and best practices to optimize workflow and resource allocation. Collaborate with other departments or groups to streamline processes, enhance cross functional collaboration, and achieve shared objectives. Required Experience: Proven experience in a leadership role, preferably as a operation manager. Strong strategic thinking and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in project management methodologies. Ability to motivate and inspire a team to achieve high levels of performance. Strong organizational and time management skills. Flexibility and adaptability to work in a dynamic and fast-paced environment. Knowledge of industry trends, regulations, and best practices relevant to the group's area of focus. Required Educational background: Bachelor's degree in a relevant field; a master's degree or equivalent is preferred.
Job Role: The Group Head is responsible for overseeing and managing multiple teams or departments, ensuring the smooth and efficient delivery of services to clients. This role focuses on optimizing process performance, driving client satisfaction, and ensuring that operations align with business objectives. The Group Head will lead efforts to meet key performance indicators (KPIs), manage relationships with key clients, and drive strategic initiatives to enhance overall operational efficiency. Key Responsibilities: 1. Operational Leadership: Oversee daily operations across multiple teams or departments, ensuring compliance with service level agreements (SLAs) and key performance metrics. Develop and implement operational strategies that drive efficiency and meet client expectations. Coordinate with functional heads to streamline processes and implement best practices. 2. Client Management : Serve as the primary point of contact for high-level client interactions and ensure that client requirements are consistently met. Manage client relationships, handling escalations, service improvements, and regular business reviews. Collaborate with clients to understand their evolving needs and tailor services accordingly. 3. Team Management & Development: Lead, mentor, and develop department managers and team leads, fostering a performance-driven culture. Ensure the team is well-trained and equipped to meet the business objectives and customer expectations. Conduct performance reviews, set objectives, and establish career development plans for team members. 4. Process Improvement: Identify opportunities for process optimization, cost reduction, and operational efficiency. Implement continuous improvement initiatives using methodologies like Six Sigma, Lean, or other operational excellence frameworks. Ensure process consistency across teams to improve quality and turnaround times. 5. Financial Management: Manage the operational budget for the group, ensuring financial performance aligns with business targets. Monitor and control operational costs, striving for profitability while maintaining quality service delivery. Generate financial and operational reports, providing insights into the group's performance. 6. Performance Monitoring & Reporting: Monitor key performance indicators (KPIs) across teams to ensure operational targets are being met. Provide regular reporting and analytics to senior management, offering insights into operational performance, client satisfaction, and areas for improvement. Lead corrective actions when KPIs are not met, and implement preventive measures to avoid future issues. 7. Compliance & Risk Management: Ensure adherence to company policies, industry standards, and regulatory requirements in all operations. Identify potential risks and put measures in place to mitigate them, including contingency planning. Ensure all operations are in compliance with data security and privacy regulations, particularly if dealing with sensitive client information. 8. Cross-functional Collaboration: Work closely with HR, IT, Finance, and other departments to ensure operational support for recruitment, technology needs, and financial planning. Collaborate with sales and business development teams to support client acquisition and retention strategies. 9. Technology & Automation: Drive the adoption of technology and automation tools to improve productivity and reduce manual intervention. Stay updated on the latest trends and innovations in the BPO sector, implementing relevant solutions to enhance service delivery. Required Experience: 10+ years Required Educational background: Graduation and Postgraduation
Role & responsibilities : Lead generation: design lists, oversee contact research, build prospecting segments, and identify qualified leads. Manage outbound outreach: create and optimize email sequences,monitorreply /open rates, and iterate. Cold-call QC: listen to call recordings, score performance, give targeted feedback, and improve conversion rates. CRM management: keep contacts clean, maintain pipeline stages, ensure activities and notes are logged, run regular hygiene and reporting. Digital & social: create and schedule social posts for each flagship; coordinate assets with design and content teams. Sales & marketing alignment: translate sales needs into marketing tasks, prioritize requests, assign work, and track progress. Conference readiness: maintain and update conference checklist (booth, collateral, staffing, demos, logistics, follow-ups). Delivery oversight: check status of client-facing tasks and ensure SLAs for client work are met. Reporting: weekly metrics review and monthly performance summary for leadership. Team leadership: mentor cold callers and BD reps, run daily standups. Required skills & experience : 3-5 years in BD, sales operations, or growth roles; at least 1 year leading a small team. Proven experience with outbound prospecting: cold email + cold calling. CRM experience (HubSpot, Salesforce, orsimilar) daily user level. Comfortable reviewing call recordings and delivering actionable coaching. Basic digital marketing experience social posting, simple content repurposing, campaign tracking. Strong organization: can run checklists, own processes, and track multiple moving parts. Clear communicator: writes crisp emails and gives direct feedback. Data-driven: can read a report, draw conclusions, and act.
Role & responsibilities Identify potential clients and generate new business leads through market research and networking. Generating the Leads through various sources. Develop and maintain strong relationships with clients and key stakeholders. Understand client requirements and coordinate with internal teams to deliver customized solutions. Support in preparing proposals, quotations, and business presentations. Meet and exceed monthly/quarterly business development targets. Conduct follow-ups with potential leads and manage the end-to-end sales process. Maintain records of sales activities and prepare regular business reports. Collaborate with the marketing team to support promotional campaigns and events. Required Skills & Qualifications: Masters degree in Business Administration, Marketing, or a related field. Minimum 2 years of experience in business development, sales, or client acquisition. Strong communication, negotiation, and presentation skills. Excellent interpersonal and relationship-building abilities. Self-motivated, target-oriented, and able to work independently. Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Location: Nagpur, Work from office Job Role: Operation Manager, You will be responsible for overseeing and managing a specific group of managers within an organization. Your primary objective will be to provide strategic direction, leadership, and support to ensure the group's goals and objectives are achieved. You will collaborate with various executives, team members, and external partners, to drive growth, innovation, and operational excellence within the managers. Key Responsibilities: Leadership and Strategy: Develop and implement the manager's strategic plans, goals , and objectives in alignment with the organization's overall vision. Provide strong leadership to the manager, fostering a positive and productive work environment. Establish and communicate clear expectations, roles, and responsibilities for team members. Motivate and inspire the team to achieve high levels of performance and excellence. Operational Management: Oversee day-to-day operations of the manager, ensuring efficiency, effectiveness, and adherence to quality standards. Monitor and evaluate key performance indicators to assess the manager's performance and identify areas for improvement. Develop and implement operational policies, procedures, and best practices to optimize workflow and resource allocation. Collaborate with other departments or groups to streamline processes, enhance cross functional collaboration, and achieve shared objectives. Required Experience: Should have led a team of 150+ people Should be Flexible with Shifts Should have experience in handling cross-country / overseas clients Proven experience in a leadership role, preferably as a operation manager. Strong strategic thinking and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in project management methodologies. Ability to motivate and inspire a team to achieve high levels of performance. Strong organizational and time management skills. Flexibility and adaptability to work in a dynamic and fast-paced environment. Knowledge of industry trends, regulations, and best practices relevant to the group's area of focus. Required Educational background: Bachelor's degree in a relevant field; a master's degree or equivalent is preferred.
Location: Pune, Work from office Job Summary The MIS Executive is responsible for designing, generating, maintaining, and analyzing reports and dashboards that support business decision-making. The role ensures timely, accurate data management and provides insights to improve operational efficiency and performance. Key Responsibilities 1. Reporting & Data Management Create, update, and maintain daily/weekly/monthly performance reports . Consolidate data from multiple sources and ensure accuracy and consistency. Prepare reports on metrics such as productivity, performance, operations, or customer service (as per department). Ensure data integrity and perform regular audits to avoid discrepancies. Track and analyze AHT, occupancy, service level, shrinkage , and other operational KPIs. 2. Dashboard & Automation Develop dashboards using Excel, Google Sheets, Power BI. Automate repetitive reports using advanced Excel functions or macros. Improve data processes for faster and more reliable insights. 3. Analysis & Insights Perform data analysis to identify trends, variances, and business risks. Provide insights and recommendations to managers for process improvement. Support planning, forecasting, and performance reviews through data-driven analysis. 4. Coordination & Support Coordinate with cross-functional teams (Operations, HR, IT) for data collection. Assist leadership with custom reports and ad-hoc analysis. Document processes and maintain data/reporting SOPs. Required Skills & Competencies Strong proficiency in MS Excel ( Pivot Tables, VLOOKUP/Index-Match, Charts, Power Query, Macros preferred ). Experience with BI/Visualization tools like Power BI, Macros . Good understanding of data management concepts and KPI reporting. Strong analytical, logical thinking, and problem-solving skills. Strong communication and presentation ability. Accuracy, attention to detail, and ability to work under deadlines.
Job Role: As an AP/AR Executive, We are seeking a skilled and detail-oriented U.S. Accounts Payable / Accounts Receivable Executive to manage end-to-end AP and AR functions, with a strong understanding of U.S. GAAP, sales tax, 1099 compliance, and credit management. You will be responsible for ensuring financial accuracy and compliance by maintaining records, preparing reports, and managing financial transactions. Your role will involve addressing accounting inquiries, resolving discrepancies, and providing financial assistance to ensure smooth financial operations and compliance with applicable regulations. Key Responsibilities: Accounts Payable (AP): • Process vendor invoices accurately and in compliance with U.S. accounting standards and internal controls. • Match purchase orders, receipts, and invoices, and investigate discrepancies. • Schedule and process ACH, wire transfers, and check payments to U.S. vendors. • Ensure proper documentation for IRS reporting, including W-9 and 1099 forms. • Reconcile AP ledger and assist in month-end and year-end close processes. Accounts Receivable (AR): • Generate and issue invoices to U.S.-based customers based on sales orders or service contracts. • Apply customer payments (checks, ACH, credit cards) to appropriate invoices. • Monitor aging reports and perform proactive collections to ensure timely payment. • Resolve billing disputes and respond to customer inquiries professionally. • Maintain accurate AR records and prepare reports for internal stakeholders. • Maintain accurate financial records and ensure compliance with US GAAP. • Prepare and review financial statements, reports, and tax filings. • Manage accounts payable, accounts receivable, and general ledger functions. • Perform monthly, quarterly, and year-end closing activities, including Reconciliation, Accruals, and Month-end Reporting. • Reconcile bank statements and ensure accuracy in financial reporting. • Stay updated on changes in tax laws and accounting regulations. • Work on Record-to-Report (R2R) processes to enhance financial reporting and compliance.
Location: Nagpur. Work from Office, 5 days a week. About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time. Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions. Appropriate and timely follow-ups wherever required. Escalate unresolved queries to respective departments for accurate redressal. Familiar with CRM systems and practices. Required Experience and skills: A minimum of 1-4 years of relevant experience is required. Good Communication Skills. Good Listening & Problem Solving Skills. Ability to take and handle Stress and Pressure. Good Interpersonal Skills. Exhibiting patience in order to appease the most difficult clients. Following through on inquiries to ensure completion and satisfaction of work. Negotiating acceptable terms for both the company and the customer. Should be comfortable with Night Shift Website - http://dhaninfo.com
Location: Kalyani Nagar, Pune. Work from Office, 5 days a week. About Us: Dhaninfo is an IT enabled service company. We provide Digital Marketing, Data processing, Quality Control and Property Preservation & Inspections processing services. We are a team of young passionate individuals providing highly qualitative, timely delivered and cost-effective back-office services. We started in 2007 as an individual and today, with over 700 employees, we offer complete solution to our worldwide customers at the lowest possible cost and turnaround time. Job Role: As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers. Key Responsibilities: A professional approach in answering calls and provide information about products and services, taking input of issues and their redressal thereof. Maintaining records of transactions and interactions. Appropriate and timely follow-ups wherever required. Escalate unresolved queries to respective departments for accurate redressal. Familiar with CRM systems and practices. Required Experience and skills: A minimum of 1-4 years of relevant experience is required. Good Communication Skills. Good Listening & Problem Solving Skills. Ability to take and handle Stress and Pressure. Good Interpersonal Skills. Exhibiting patience in order to appease the most difficult clients. Following through on inquiries to ensure completion and satisfaction of work. Negotiating acceptable terms for both the company and the customer. Should be comfortable with Night Shift Website - http://dhaninfo.com
Job Title: Team Lead Accounting (US Accounting | QBO • Acumatica • Aspire) About the Role You will lead a team handling day-to-day accounting for US clients, with heavy usage of QuickBooks Online, Acumatica, and Aspire. The expectation is simple: you own output quality, timelines, and team performance. Key Responsibilities • Lead a team performing AP, AR, GL, reconciliations, job costing, month-end close, and reporting. • Review transactions, reconciliations, invoices, and financials across QBO, Acumatica, and Aspire for accuracy and completeness before submitting it to client. • Ensure the team follows the correct workflows between systems (QBO Aspire, Acumatica QBO, etc.). • Oversee job costing, WIP updates, billing workflows, and project-related accounting in Aspire. • Manage AP/AR cycles in Acumatica/Aspire, including vendor bills, purchase orders, approvals, payments, and reporting. • Assign tasks, track workloads, and enforce deadlines — zero tolerance for recurring delays. • Correct errors directly and coach team members to avoid repeating them. • Document and improve SOPs across all three systems. • Provide training to new and existing team members on QBO, Acumatica, and Aspire workflows. • Act as primary escalation point for internal issues. • Monitor team KPIs (accuracy, timeliness, review notes, rework rate) and improve them consistently. Required Skills & Experience • 4–6 years in US accounting with at least 1–2 years reviewing or leading a team. • Strong hands-on experience with: o QuickBooks Online (month-end close, recon, reporting, AR/AP cleanup, budget vs actual) o Acumatica (bills, POs, payments, approvals, vendor management, reporting) o Aspire (job costing, invoicing, WIP schedules, project tracking) • Strong understanding of GAAP, accruals, prepaids, depreciation, revenue recognition, and job costing. • Ability to identify errors quickly and fix them without hand-holding. • Strong communication skills with US clients; able to push back or clarify without hesitation. • Experience handling multi-client workload in a fast-paced offshore model. Preferred Skills • QBO ProAdvisor certification. • Experience building SOPs or training modules for accounting workflows. • Exposure to Aspire, Bill.com, Dext, Expensify, or project-based accounting environments.
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