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Jobs in nagpur
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Dhandhania Infotech
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Customer Support Executive

Customer Support Executive

Dhandhania Infotech

1 - 5 years

|

3 - 4 Lacs

Posted:None| Platform:

Apply

Skills Required

international voice process inbound and outbound calls bpo voice excellent communication in english voice process us voice process international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role:

As a customer support executive you will be responsible for ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and providing assistance to customers.

Key Responsibilities:

A professional approach in answering calls and providing information about products and services, taking input of issues and their redressal thereof.
Maintaining records of transactions and interactions.
Appropriate and timely follow-ups wherever required.
Escalate unresolved queries to respective departments for accurate redressal.
Familiar with CRM systems and practices.

Required Experience and skills:

A minimum of 1-4 years of relevant experience is required.
Good Communication Skills in English language
Good Listening & Problem Solving Skills.
Ability to take and handle Stress and Pressure.
Good Interpersonal Skills.
Exhibiting patience in order to appease the most difficult clients.
Following through on inquiries to ensure completion and satisfaction of work.
Negotiating acceptable terms for both the company and the customer

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Dhandhania Infotech

IT Services and IT Consulting

Nagpur Maharashtra

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