5874 Sla Management Jobs - Page 22

TL for the Bpo, we need excellent communication in English and Hindi, attrition,shrikage,Kpi,Kra bpo matrix calculation all skill and atleast on paper1 years exp. as TL should be there.looking immediate joiner.Inbound process ecommerce background. Required Candidate profile Candidates should be the BPO Background,with excellent communication. They should hav e the 1 years experience on paper as Team leader. Interested please apply

Operations Team Leader CSS Outbound Gurugram/ Noida Eligibility: Excellent verbal and written communication Must have ability to work under pressure Experience in Sales will be mandatory About the role: Supervises and oversees team activities, ensuring each member meets the standards set by the company and the client. Tracks each team member's performance against specified account/program metrics and provides necessary support and assistance. Regularly engages in team management tasks (e.g., coaching and mentoring, performance feedback) and reports on the team's performance. Handles administrative duties for the team, motivates agents to reach their full potential to achieve professional gro...

#Urgent Hiring for support staff. #Team Leader Operations #Sales Team Leader Operations( Female ) #Process Trainer( Female ) #Location : Noida, Sector 63 Requirements #Good Communication Skills is required in English #Salary : Salary max Up to 30 CTC (Depends upon the interview and last CTC) #Working days:- 06 Days working #Immediate Joiners (Work from Office only) #At -least 1.5 years experience required in inbound and outbound sales process in BPO sector with same Domain( Department ), Only experience person can apply. #Salary : Up to 3.6 LPA #Immediate Joiners Preferred #ATL level candidates can also apply #Send your resume to: 7678520825. Role & responsibilities *We are looking for a can...

Role: Senior Manager Experience: 12+ Years Salary: Maxi 30LPA Location: Hyderabad Must Have: End to End operation Management, People Management. Preferred Imm Joiners - 30 Days.

Role: RCM Team Lead Experience: 10+ years in RCM, medical billing, and E2E, Raintree PM & PT, Teams production, SLA delivery, etc. Loc: Chennai Night Shift Salary: up to 10 LPA Immediate to 15 days NP Regards, Naren naren@jobseeks4u.com

Role: RCM Senior Manager / Manager Experience: 10+ years in RCM, medical billing, and E2E, Raintree PM & PT, Teams production, SLA delivery with 150 FTE etc. Loc: Chennai Night Shift Salary: 12 LPA Immediate to 15 days NP Regards, Ragul 8428065584

Role: RTR Tower Lead Exp: 12+ years into Record to Report Budget: Max 35 LPA Location: Bangalore, Pune Must Have: RTR, Intercompany Accounts, Bank Reconciliation, People Management. Immediate to 30 Days.

Min 1 year expr into service desk International exposure Must expr into Ticketing Tools Good communication skills Immediate joiners Rotational shift timings Both way cab Virtual mode Thanks Janani 9600445623

Overview This role will assist an R&D GBS Technical Market Analysis team based out of Hyderabad and be responsible for conducting scientific, competitive, market, and desk research, consumer testing, and new idea feasibility analysis. This role will support the overall Technical Market Analysis capability by coordinating with in-market teams as required for the provision of accurate and relevant research outputs. Responsibilities Identifies and defines the objective of a research project and determines the best methods to use to meet those objectives. Perform market analysis, consumer needs identification, and consumer / product / desk research and testing activities in line with global requ...

Looking for an L3 Support Engineer with strong troubleshooting skills, expertise in Linux, SQL & MongoDB. Responsible for escalations, incident management, documentation, and SLA adherence. Excellent communication and rotational shifts required. Required Candidate profile Looking for L3 Support Engineer with 2 yrs exp, strong Linux, SQL & MongoDB skills. Excellent communication, troubleshooting, incident management, escalations, documentation & teamwork.

Job Description: We have multiple Associate Product Consultant positions for graduates with 2-5 years of work experience in our Client Services Department across all three product areas: Event Management, Web Surveys and Supplier Network. As our clients' primary point of contact, you will spend approximately 90% of your day assisting clients over the phone or via email. There are a few other daily activities and special projects that you will be required to perform in addition to providing the best customer care possible. Client Services Team Our team of over 150 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire br...

Job Overview: As the Product Support Head , you will lead Cloud angles customer success, technical support, and product reliability functions . You'll be responsible for ensuring that our enterprise clients experience exceptional uptime, issue resolution, and value realization from our Deep Tech platforms. This is a strategic leadership role that requires a deep understanding of SaaS support models, AI-driven platforms, and enterprise customer experience . You'll build and scale the support organization across L1L3 , define SLAs, and drive continuous improvement in customer satisfaction and platform stability. Data & AI Dangles Dangles our data engineering and observability platform that con...

Job Description Do - Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly - Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone - Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer - Maintain broad knowledge of client products and/or services - Offer additional products and/or services as needed - Prepare complete and accurate work including appropriately notating accounts as required - Track, document and retrieve information in call tracking database - Ensure service delivered to our custome...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Description Candidates should have Excellent English Communication Skills and Excellent Typing skills. Desired candidate Profile : H.Sc / Graduate freshers with good communication. US healthcare Exp will be an advantage. Knowledge of basic computer operations. Willingness to work in the late evening and night shifts. Courteous with strong customer service orientation. Good listening and speaking skills. Typing speed 30/90% SVAR test mandatory. Work from office only. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification i...

Job Description Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful ...

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Call or WhatsApp@8447354810 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at Shivam.upadhyay@ienergizer.com . For queries, reach out to HR Shivam on 8447354810 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Stron...

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process) Call or WhatsApp@ 7678370584 Key Requirements: Graduation is mandatory. Minimum 1 year of experience in a similar role, with documented proof. Role: Customer Service Process. Application Process: Only shortlisted candidates will be contacted. Share your CV at shobha.k@ienergizer.com . For queries, reach out to HR Shobha on 9711881552 Roles & Responsibilities: Thorough understanding of BPO metrics . In-depth knowledge of Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat . Expertise in BPO operations and ability to train and manage team members effectively. Proficiency in Excel for performance-related reporting. Strong time...

Role Overview We are seeking a highly experienced Project Manager with proven, hands-on expertise in building an IT Service Desk from the ground up , including all underlying processes, policies, SOPs, workflows, tools, and governance structures. This role will oversee the deployment of a new Warehouse & Inventory Operation , a multi-tier L0L2 IT Service Desk , and the Field Engineer (FE) resource model across multiple European locations. The successful candidate must have demonstrated experience designing and launching a service desk from scratch , including ticket flows, escalation paths, SLA frameworks, escalation matrices, training plans, reporting packs, and operational readiness struct...

Responsibilities The People Lead will manage a small team of HR Executives across multiple countries, providing daily leadership, coaching, and quality oversight. This role is central to ensuring efficient HR operations and an exceptional employee experience. Key responsibilities include: Team Leadership & Operations Lead, coach, and develop 3-4 HR Executives, driving performance, engagement, and continuous improvement. Oversee the delivery of HR Shared Services activities within agreed SLAs, ensuring consistency, quality, and compliance. Act as deputy to the HR Shared Services Manager, representing the function in meetings and ensuring operational continuity. Employee Lifecycle Management O...