1893 Sla Management Jobs - Page 22

Immediate Hiring for US Chat Process Location- Hyderabad Shift-: US shift (Night Shift) Cabs available Min 2 Yr Exp in International Chat Process Excellent Comms Sal 5 LPA Call@ 7903496417/ 9155791190 or share cv to sumit@shadowplacements.com Required Candidate profile Experience of International Chat Process is mandatory. candidate must have experience of live and multiple chat handling exp Domestic exp will not be considered Call@ 9155791190 / 7903496417

About The Role Job Role : Liasioning with business Teams, IT as well as external vendors on an on-going basis for extending support to existing & future projects and seek timely solutions. Being a part of testing & maintenance team of BSG function, understanding application functionality during development stage, building test cases & executing them thoroughly. Coordinate for all stages of project development including system design, development, testing, training, roll out and post-implementation support. Monitor timely execution of assigned projects post development to ensure quality deliverables & helping in user/system maintenance post LIVE stage. Monitor system/business application performance as per agreed deliverables, service & SLAs, TAT (as agreed with Vendor) and escalate issues to IT/Business and seek timely resolution. Stakeholder communication & alignment of project status/issues via review meetings and update tracker sheets. Identify changes enhancements required to existing systems as per user requirements, evaluate impact, prepare change specifications, obtain business user sign-offs, conduct UAT, obtain user sign-offs and implement changes in the live system. Identify the Gaps in project post GO LIVE & gather feedback from user groups for suggesting improvements as needed & conduct appropriate user training/contact programs with the help of senior team member to ensure that all users are trained to achieve high level of system usage. Risk Identification & mitigation.

About the job: We are seeking a proactive and technically adept Customer Support Specialist to join our support team in Pune - India . In this role, you will serve as the first line of communication with our global customers, assisting them with a range of technical and non-technical issues related to our products, support and services. You will troubleshoot problems, work closely with technical support Engineers, and collaborate with cross-functional teams to ensure customer satisfaction. As you grow in this position at Red Hat, you will take on increasingly complex technical challenges and contribute to process improvement and knowledge base development, gaining exposure to enterprise-level customer environments and modern support tools. What will you do Communication with Red Hat customers / internal stakeholders regarding non-technical and technical support Guide customers through best practices, product features, and technical requirements Develop and update support documentation, FAQs, and knowledge base content to enhance the customer self-service experience Ability to handle multiple tasks and effectively prioritize them to achieve goals and meet business expectations Work with Red Hat enterprise customers across the globe on a periodical 24x5 support rotation, including shift-based schedules to support global customer Handle multiple tickets simultaneously, prioritizing based on impact and urgency to meet service level agreements (SLAs) Diagnosis, troubleshooting, resolution, and/or escalation of issues Working as a collaborative team member, who puts the customer first and is keen to proactively find solutions Researching customer issues, and recording information in our knowledge base for future use Understanding the technical terms enough to probe the right questions to help the technically-focused customers and the engineers to better troubleshoot the issue A commitment to learning and professional development, which is likely to include studying for Red Hat certifications (e.g. RHCSA, RHCE) in 6 months of joining to stay current with evolving technologies What will you bring 3+ years of experience in the customer service industry, gained either through relevant education or work experience Must have basic RHEL certifications, RHCSA / RHCE. Must have fundamental troubleshooting skills of Yum/DNF/RPM, Installation of RHEL, System upgrade (Online/Offline) Exceptional customer service skills, with experience working on projects and content creation in a customer facing environment A passion for problem solving and investigation, coupled with the ability to critically analyze complex issues Ability to work under pressure in a fast-paced environment while managing multiple priorities Quick learner with career focused mindset About Red Hat is the worlds leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Inclusion at Red Hat Red Hats culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village. Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Greetings from ReSource Pro!!! . Job Description Job Title: Assistant Manager, Service Delivery, India Working Experience: Minimum 8 years experience, 1 + years of experience as an Assistant Manager (on paper). Department: Service Delivery Unit Minimum Qualifications: Graduation Purpose of the Position: In this pivotal role, critical leadership will be expected during this exciting and transformative time for the company a unique opportunity for the right candidate. In this role, you will lead and manage the internal delivery teams to review incidents, problems, and any other operations issues impacting the client. Drive the teams to remediate problems and provide root cause analysis as needed. In this role, you will lead and supervise Service Delivery Supervisors and a number of client teams to establish and maintain a motivated and skilled service delivery workforce. Oversee the daily operations to ensure client satisfaction, work quality and efficiency, current and future business needs are met. Identify and lead the department, division or company level projects to realize corporate goals and strategies. Principal Responsibilities: Talent Inventory: Manage and coach direct reports to be effective in both client management and people management. Identify, develop and retain high-potential employees by providing effective leadership, coaching, training, and performance evaluation to team members and their supervisors. Client Services: Oversee the daily operations of each client team to ensure client satisfaction; manage email, phone or, in-person interactions with clients to maintain and enhance client relationships; execute company-wide client-related programs to ensure consistent service delivery and brand promises; Oversee on-boarding of new clients. Business Growth: Proactively seeks opportunities to improve client experience and drive business growth. Support US-based business development functions effectively in acquiring new clients and developing existing clients. Ensure all department activities comply with information security policies. Problem Solving: Resolve high-impact client issues or new situations by analyzing root cause, identifying key steps to form a plan, pulling resources and acquiring support from different departments and functions, executing and making necessary changes, and communicating effectively. Managing Projects: Stay well informed of corporate goals and strategies; identify and lead the department, division, or company-level projects. Lead assigned cross-function or company-wide activities and projects. Employee Engagement and Budget: Manages staffing level and targeted activities to accommodate a healthy balance of employee engagement, client satisfaction, and business development needs. Manages priorities and budgets to meet company, department, and team goals. The above responsibilities are not inclusive. Other responsibilities may be assigned to this job position depending on business needs. Competencies, Skills and Behaviors: Manages for effective performance and develop staff Build effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Shift Timings: Regular Shift - 7:00 AM to 4:00 PM | 7:30 AM to 4:30 PM | 8:00 AM to 5:00 PM | 8:30 AM to 5:30 PM Real-Time Shift - 6:30 PM to 3:30 AM | 7:30 PM to 4:30 AM | 8:30 PM to 5:30 AM | 9:30 PM to 6:30 AM

About The Role Job Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

The position is with the Communication BU and you would be responsible for supporting our business operations and sales analysis. The role demands sales business intelligence, reporting and analytics skill. Through sales reporting and analytics, the team provides visibility into the BUs sales pipeline, integrating information from sales, customer and financial sources for a complete and detailed overview of the sales performance. Roles & Responsibilities Supporting Sales and Delivery operations, Manage numbers such as revenue, OB, Invoicing, Billing, COD etc. Strong understanding and knowledge of statistics and should be able to apply statistical tools in carrying out predictive analytics. Design , Execute and Manage Sales Analytics and Reporting for large enterprise for sales insights Provide actionable insights from huge volume of data (Both Structured and Unstructured) using Data Mining, Data Cleansing techniques. Analyze results and set up reports, design dashboards containing relevant KPI, measures that would enable senior management and sales force towards decision making. Business analysis, decision support and working within various reporting systems for enhanced sales execution. Communicate and provide relevant recommendations to key leadership stakeholders - Sales/Presales/Leadership through analytics while addressing real business problems/issues/challenges. Mandatory Skills: SharePoint 2016 Experience: 5-8 Years

About The Role J ob Role Manage the Service Scores of the branch Responsible for management of day to day operations of the branch. Ensuring strict adherence to compliance, audit and regulatory requirements. Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request Branch Lobby and customer Queue management. Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit. Customer complains management and ensuring resolution of all complaints within TAT. Be responsible for the AML & KYC compliance of the various account opening forms submitted to CPC/RPC Job Requirements MBA/Graduate Minimum work exp. 4 years Customer service oriented People Management skills Good communication abilities Ability to guide and monitor his/her reportees

Role Quality Assurance Consultant Do - Support process excellence initiatives and drive improvement projects. - Drive benchmarking and best practices deployment across accounts. - Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks. - Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure. - Drive projects to improve and maintain the profitability of the process. - Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors. - Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes. - Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc. - Ensure all process metrics are met. - Lead quality report and dashboards. - Support in SOP and VSM creation. Mandatory Skills: Quality Assurance Experience: 5-8 Years

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 3-5 Years

Minimum 2-4 years of experience in Security Operations Centre Experience across SOC domains use case creation, incident management, threat hunting, threat intelligence etc. Solid understanding of cyber security, network security, end point security concepts Good understanding of recent cyber threats, latest attack vectors Must have experience in any one SIEM (Splunk), EDR and SOAR solution Must have experience in leading/managing SOC shifts Experience in shift roster creation, resource management etc. Will be responsible for critical incident investigation, use case review, mentoring Shift Leads, SLA management etc.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Institutional_Finance_Buy_Side_Others Experience: 5-8 Years

Role: The purpose of the role is to ensure effective implementation of transition tasks for client/account as per the transition plan. Do: Ensure effective transition as per project plan and timelines Implement transition plans and register new transitions - calendar and spreadsheet on the system Ensure transition tasks are in line with transition plans, as directed by the Transition Lead/Manager Ensure timely setup of relevant internal tools/products for the account to ensure proper program execution Confirm resource assignment for each transition and share details to finance to ensure correct setup of billing accounts Schedule required meetings as directed by the Transition Manager and document meeting minutes Conduct data extraction of hours spent per transition and tracking against planned budget Assist the transition lead in the assessment of technology transition proposals as and when required Support the transition lead to identify and characterize risks associated with the transition transfer project and determine steps needed to mitigate the risks Assist Transition lead with reviewing, identifying and assessing emerging requirements, technologies, capabilities, concepts, tactics, and teaming relationships in areas related to technology transition and transfer Interacting with various stakeholders and functional heads to articulate needs, identify, raise and drive closure of issues Prepare timely and accurate reports and dashboards as required by the stakeholders Develop and maintain dashboards, project progress and reporting in line with the standards of transition methodology and business needs Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/ quarterly) Track and follow up with relevant stakeholder for timely updation and data management of transition parameters Maintain appropriate records of transition efforts, both successful and unsuccessful, to support overall program evaluations and lessons learned efforts Coordinate, draft, compile and prepare staff material, presentations, letters, memorandums, reports, or other documents related to the transition Stakeholder management Coordinate transition application efforts with appropriate stakeholders, and others who have a critical interest in or decision authority over the proposed transition Provide timely assistance in case of an escalation and support resolution of escalations/ issues Mandatory Skills: Transition Management Experience: 8-10 Years

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: L&P Policy Acquisition & Servicing.

Function : Operations Job : Associate A4ME- Chat Location : Mumbai, Maharashtra Reporting to : Team Leader, United Health Group Candidate Specifications Must Any undergraduate, graduate, post graduate, diploma or equivalent Very Good written communication skills Previous experience in the health care processing/chat process is preferred. Experience of 1-2 years if not fresher willing to work with all parameters. Age between 18 yrs - 45 yrs. Residing in transport boundaries. Willing to work in night shifts a& late evening shifts. Good to Have Call Center/Chat Experience. Critical Skills Required Typing speed >= 30 wpm Basic computer knowledge with proficiency in keyboard skills especially with numbers Ability to use the phone system. Customer Service and chat/email soft skills Knowledge of Products Knowledge of Procedures Familiarity with the computer basics. Good logical and analytical skills Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Mandatory Skills: Inbound and Outbound Chat.

Job description Greetings From Ienergizer Gurgaon !! Hiring for Team Leader Profile Location :- Gurgaon Salary - Upto 50k CTC per month, Annual CTC:- 6 LPA Females Prefered Note :- Minimum 1+ yrs. of experience in team handling and total 3yr experience required from BPO Industry Only Graduate can apply 6 Days working Day Shifts Walkin Interview :- Address- Walkin at Ienergizer IT services Pvt Ltd, Address Plot no. 512-513 udyog vihar Phase 3 Sector 19 Gurgaon 122016 Time -11am to 3pm Interested candidates can Share your Resume On Whatsapp - Vinay- 9910155221 Regards Manish HR

As the Operations Management Team Lead for Run Services at ABB, you will be part of a dedicated team that is committed to addressing global challenges. Our core values of care, courage, curiosity, and collaboration, along with our focus on diversity, inclusion, and equal opportunities, drive us to empower everyone to create sustainable solutions. You will report to the IS Service Owner of Run Services and play a crucial role in driving operations, optimizing IT service delivery, and mentoring a high-performing team. In this role, you will lead and mentor a team of 4-8 operations professionals, ensuring smooth service delivery and technical excellence. Your responsibilities will include owning and optimizing IT operations for key applications to ensure high availability and resilience. You will serve as the escalation point for complex issues, guide Operations Managers, and drive problem resolution. Monitoring and improving KPIs will be a key aspect of your role to keep everything on track and running at peak performance. Additionally, you will streamline application onboarding into RUN Services, manage vendor relationships and SLAs, enhance automation and ITIL processes, and drive innovation to shape the future of RUN Services as we scale. To excel in this position, you should have at least seven years of IT experience, including two to three years in a leadership role. Deep technical expertise in ITIL, DevOps, Cloud (Azure/AWS), and infrastructure management is essential. Strong problem-solving skills, exceptional communication abilities, and experience in vendor and SLA management are also required. Holding certifications in ITIL, Cloud, or Project Management would be a plus. We are looking for proactive and adaptable individuals who are ready to build, improve, and take ownership to make a real impact in this role. If you are someone who enjoys solving technical challenges, scaling services, and making a tangible difference, we encourage you to apply for this exciting opportunity. Join us at ABB and be a part of our mission to create sustainable solutions that have a positive impact across the globe. #MyABBStory,

About Jodo At Jodo, were building financial products that are accessible, intuitive, and built with trust. As we scale, were looking for engineers who are not just coders, but builders people who want to own systems end-to-end and shape the platform What You ll Do As a Senior Engineer in the Automation & Observability team, you will drive reliability, scalability, and automation across our platform. You ll bring strong QA instincts, systems thinking, and a readiness to work close to infra and production. Key Responsibilities Own the verification of feature releases through thorough, system-level testing. Design and implement automation to catch regressions, anomalies, and platform-level issues before users do. Build observability tools and pipelines help the team detect, triage, and act on failures rapidly. Partner with backend and infrastructure engineers to increase test coverage and production visibility. Monitor services in production and lead initiatives around self-healing and auto-remediation. Write code, not dashboards be pragmatic about tooling, and choose what works What We re Looking For 5+ years of experience in QA, automation, or backend/system engineering. Strong command of Python or Go, with real-world experience in building tools or services. Fair understanding of relational databases (e.g., PostgreSQL, MySQL), and ability to analyse queries using tools like EXPLAIN. Hands-on approach to debugging, tracing, and working close to infrastructure. Exposure to observability stacks like Grafana, Prometheus, Open Telemetry, etc. Familiarity with CI/CD, basic DevOps, and cloud infrastructure (AWS, GCP, etc.). A bias for action and a desire to build systems that reduce manual effort. Nice to Have Experience with incident response, SLO/SLA management, or reliability engineering Past experience working in a product startup environment.

You will join blueBriX, an innovative digital health company committed to streamlining the healthcare ecosystem through cutting-edge technology. By seamlessly integrating technology into existing workflows, we empower healthcare providers, engage patients, and revolutionize health outcomes. Our approach leverages real-time data dashboards, predictive analytics powered by Gen AI, and patient engagement tools, all aimed at enhancing clinical decision-making, operational efficiency, and patient satisfaction. At blueBriX, we prioritize innovation and tangible results, striving to build a connected healthcare ecosystem that drives cost savings and enhances quality of care. As a full-time Customer Service Support Manager based in Kochi, you will play a pivotal role in overseeing daily customer service operations to ensure the highest levels of customer satisfaction and support. Your key responsibilities will include managing a team of support agents, addressing technical support issues, analyzing customer service data, and devising strategies to enhance the overall customer experience. This role demands strong leadership qualities, problem-solving abilities, and effective communication skills to deliver end-to-end (L1 to L3) customer service excellence while adhering to Service Level Commitments. You will be the primary point of contact for strategic clients, representing the product and delivering top-notch product service support. To excel in this role, you should possess: - Proficiency in Customer Satisfaction and Customer Service skills - Expertise in Customer Support and Technical Support - Client Management capabilities pertaining to customer support services - Analytical Skills for evaluating customer service data and performance metrics - Outstanding leadership and team management acumen - Experience in ticket tracking, reporting, and SLA Management - Strong verbal and written communication skills - Willingness to work on-site in Kochi - Prior experience in the healthcare technology sector is advantageous - A Bachelor's degree in Business Administration, Management, or a related field If you are passionate about driving customer service excellence, leading a dynamic team, and making a tangible impact in the healthcare technology domain, we invite you to join blueBriX as a Customer Service Support Manager.,

Job Description for Senior Manager Operations Driving Company Values & Vision: As Part of the Senior Leadership team, need to ensure complete span is aligned with the end goals and values of the organization. Leadership/Coaching: Provides overall leadership to teams and day-to-day leadership to all DR and Non DRs but which in the span. Coach teams to be able to identify inquiries which are beyond scope of authority and take appropriate actions. Inspire all DRs to focus on adherence to policies and processes, Fosters a positive work environment. Develops and maintains productive working relationship, with Ops Managers & FLMs, setting a positive example for their working relationships with their teams. Career Development/Performance & Dialogue : Set goals and standards of performance for DRs and their team members which are linked to business goals; use appropriate measurement methods to monitor progress; take suitable accountability for successful completion of assignments or tasks. Provide on-going dialogue to DRs about their performance. Coaches and helps establish individual development. Continuous Improvement: Identifies and Strategies & approves process changes to improve customer experience. Maintain in-depth knowledge of client needs. Promotes and maintains a positive, professional image of R1 RCM. As a Sr. Manager, Candidate is Responsible for: The Candidate will be responsible for a span in the range of 200-250 FTEs. The span can vary depending upon process complexity and stage of business. Complete oversight of Operations, Training and Compliance. Client relationship management Upselling capabilities and performance to add further business & scope of work Identify and lead projects of high impact within the business. Manage delivery of client’s expectations outlined in the scope of work SOW. Manage Day to Day Operations by applying appropriate contractual provisions (scope of work), following quality & compliance guidelines, and leveraging expert resources. Ability to oversee and manage a team that will handle Backend service delivery for multiple clients/sites/facility. This role is to ensure that the Middle management are managing their teams and meets all KRAs & SLAs. Understand Operations and Corporate Compliance, Policies and Procedures and best practices. Respond to all telephonic and email inquiries for clients & onsite team in a clear, concise and timely manner. Other duties as outlined by leadership.

Looking for a call center manager who can set up a call center for a leading IT Company in Infopark, Kochi. Supervise & manage the daily operations. Develop & implement operational policies Excellent international client communication skills

An excellent opportunity for a seasoned operation professional to lead and manage high-performing teams in motor insurance claims. This role offers exposure to end-to-end claims operations, client interactions, and team leadership in a process excellence-driven environment. Your Future Employer - A leading global business process management company serving clients across industries like Insurance, Banking, Travel, Healthcare, and more. With a strong focus on innovation, analytics, and digital transformation, the organization enables businesses to achieve superior operational outcomes and efficiency. Responsibilities - Managing day-to-day operations and driving performance improvements across functions. Overseeing the motor bodily injury claims process with a focus on compliance and timely resolution. Leading and mentoring a team to foster engagement and accountability. Collaborating with legal and external stakeholders on complex claims. Monitoring KPIs, identifying process gaps, and driving continuous improvement initiatives. Ensuring compliance with industry regulations and internal controls. Driving automation initiatives and contributing to digital transformation efforts. Requirements - Graduate degree in Business Administration, Insurance, or a related field. Strong experience in operations management, especially in the insurance sector. Proven track record in managing motor insurance claims and leading large teams. Excellent communication, analytical, and stakeholder management skills. Familiarity with claims systems, risk assessment methodologies, and process optimization tools. What is in it for you - Opportunity to drive operational excellence and team performance. Exposure to global best practices in insurance operations. Be a key contributor to digital transformation and strategic projects. Reach us: If you think this role aligns with your career goals, please email your updated resume to vasu.joshi@crescendogroup.in for a confidential discussion. Disclaimer: Crescendo Global specializes in Senior to C-level niche recruitment. We are committed to enabling job seekers and employers with an engaging and professional recruitment experience. Crescendo Global does not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, or any other protected status. Note: Due to the volume of applications we receive, we may only respond to shortlisted candidates. Thank you for your understanding. Scam Alert: Beware of fraudulent job offers in the name of Crescendo Global. We do not charge fees or request purchases. All valid opportunities are listed at www.crescendo-global.com. Profile Keywords - Deputy Manager Jobs, Operations Jobs, Insurance Claims Jobs, Motor Insurance, Claims Management, SLA Management, Team Leadership, Client Management, Operations Excellence, BPM Jobs, Insurance Operations, Claims Processing.

The Small and Medium Business (SMB) KYC Ops team operates as an AML/KYC support and control function within the ISG O&T group at Citi, with the primary responsibility of conducting due diligence and approving the KYC Record and associated documentation in collaboration with Relationship Management and Compliance. As part of the Citi AML/KYC policy, due diligence is mandatory for all Citi customers, both new and existing. This due diligence process involves documenting information on the Customer Acquisition Due Diligence form, also known as the KYC Record, which provides a comprehensive overview of the customer's KYC profile. The role of a KYC Checker involves reviewing the KYC records submitted by KYC makers to ensure accuracy and compliance with the Global KYC policy and local regulations. Key Responsibilities: Organizational: - Assist Operations Head, Team Lead, and case managers in completing KYC records. - Support Ops Manager in conducting performance appraisals for junior staff and identifying their developmental needs. - Develop coverage and succession plans for scenarios such as absence or vacations. - Provide ongoing support to SMB KYC Ops colleagues, Relationship Managers (RMs), and Sales Assistants regarding KYC-related inquiries. Operational: - Execute and ensure the quality control of assigned KYC Records within the defined SLA. - Review all assigned KYC records, document rejection reasons accurately, and meet with Case Managers daily to discuss work in progress and provide feedback for improvement. - Act as an expediter for escalating issues within the organization and ensure timely service delivery to relationship/coverage teams. - Serve as a country coordinator or actively participate in country coordination activities related to KYC matters. - Monitor the workflow database daily, resolve performance or quality issues in KYC records, and escalate where necessary. - Conduct calibration sessions for standardizing knowledge across SCMs and implement feedback for continuous improvement. - Maintain post-execution quality review and ensure the accuracy of the KYC workflow tool at all times. Communication / Reporting: - Manage upward communication, provide updates, escalate issues, and track time logs daily. - Monitor operational metrics for management reporting and ensure accurate time tracking in the system. Knowledge/Experience: - 4-5 years of work experience with a basic understanding of banking practices, corporate policies, and compliance requirements. - Proficiency in English and good PC skills. - Ability to work under pressure, attention to detail, and commitment to process improvement. - ACAMS certification and language proficiency in Spanish, Dutch, French, German, Portuguese, or Greek are advantageous. Qualifications: - University degree in Business/Finance, Math, Economics, Engineering, Optimization, or Law. Skills: - Independent work ability, organizational skills, and intermediate technical proficiency. - Strong analytical, time management, and communication skills. - Collaboration with internal stakeholders and partners for process enhancements. - Effective process management, ability to work under pressure, and adapt to changing environments. Citi is an equal opportunity and affirmative action employer, promoting diversity and inclusion in the workplace.,

You will be joining Genpact, a global professional services and solutions firm dedicated to shaping the future through the delivery of impactful outcomes. With a workforce of over 125,000 professionals spread across more than 30 countries, our team is characterized by an inherent curiosity, entrepreneurial spirit, and commitment to creating enduring value for our clients. Our mission is underpinned by the relentless pursuit of a world that functions better for all individuals, as we engage in serving and revolutionizing top-tier enterprises, including the Fortune Global 500, leveraging our extensive business and industry acumen, digital operations capabilities, and proficiency in data, technology, and AI. We are currently seeking applications for the position of Process Developer, specializing in Order to Cash functions. The ideal candidate will possess a profound comprehension of day-to-day operational tasks while upholding service level agreements. Key responsibilities include addressing queries related to cash application, as well as collaborating with customers to ensure seamless processes. Your duties will encompass making collection calls to customers, sending invoices via email/fax or physical mail based on customer preferences, and resolving unidentified cash while overseeing the end-to-end cash application process. Additionally, you will be responsible for reconciling orders to align with customer records, validating credits or debits, and facilitating collections or refunds. Qualifications we are looking for: Minimum Qualifications: - Bachelor's degree in Commerce (B.Com) - Relevant work experience Preferred Qualifications: - Proficiency in the English language, both verbal and written If you are a self-motivated individual who meets the above qualifications and is eager to contribute to a dynamic work environment, we invite you to apply for this opportunity. Join us in our pursuit of operational excellence and customer satisfaction, as we continue to drive positive change in the industry. Job Title: Process Developer Location: India-Kolkata Employment Type: Full-time Education: Bachelor's degree or equivalent Job Posting Date: Mar 10, 2025, 7:18:41 AM Unposting Date: Apr 9, 2025, 1:29:00 PM Master Skills List: Operations Job Category: Full Time,

As a Senior Network Engineer (L2 Customer Support), you will play a crucial role within our technical support team, ensuring the stability and optimal performance of our customers" network infrastructure. Your responsibilities will involve handling intricate troubleshooting tasks, managing incidents, and assisting customers in achieving their network objectives. You will be responsible for monitoring network performance continuously and utilizing tools to optimize network operations while identifying any anomalies that may arise. Additionally, providing advanced technical support to customers and escalating unresolved issues to the L3 team will be a key aspect of your role. Collaboration with customers to address their network requirements is essential to ensure customer satisfaction. In terms of SLA management, you will be expected to resolve support requests within agreed Service Level Agreements (SLAs) and analyze the performance of SLAs to suggest improvements where necessary. Configuration and maintenance of network devices such as routers, switches, firewalls, and VPNs will also fall under your purview, including performing updates and documenting network configurations. When it comes to incident management, you will lead troubleshooting efforts for complex network issues, conduct root cause analyses, and implement corrective actions accordingly. Furthermore, maintaining records of network configurations and incidents, as well as generating reports on network performance and SLA compliance, will be part of your routine tasks. In terms of qualifications and skills, a Bachelor's degree in Computer Science, IT, or a related field is required, along with 3-5 years of experience in network engineering and customer support. You should possess strong expertise in the OSI model and networking protocols such as TCP/IP, DNS, DHCP, BGP, OSPF, and MPLS. Proficiency in configuring routers, switches, firewalls, and VPNs is essential, with familiarity in network devices like Fortigate, Cisco, and Ubiquity being advantageous. Soft skills including excellent problem-solving, analytical, and communication skills are highly valued, and certifications such as CCNA, CCNP, or equivalent are preferred. In terms of benefits, you can expect a competitive salary with performance-based incentives, comprehensive health insurance coverage, a collaborative and dynamic work environment, and opportunities for skill development and career advancement.,

The purpose of your job is to effectively execute Fixed Assets process activities for ACE - Africa within Operations timelines. You will be responsible for capitalizing fixed assets, managing depreciation, disposal accounting, and ensuring any changes to Fixed Assets are handled within specified timelines. Your key responsibilities will include performing daily and month-end activities for Fixed Assets following the standard procedures set by the Process Control team. You will also be required to ensure the smooth functioning of the process in a Shared Service Environment by meeting all SLAs for the process. Additionally, you will need to provide inputs for issue resolution and interact with cross-functional teams for queries. Your role will involve conducting audits smoothly and ensuring closure with minimal issues and escalations. It is essential for you to have an end-to-end understanding of accounting policies and guidelines. You will also be responsible for running quarterly projects and initiatives related to various audit and Fixed Assets issues. Your deliverables will include FA GL Reconciliation, CWIP GL reconciliation, CWIP Aging Template, Tower Reconciliation, Depreciation Variance Analysis, and Monthly Book Closure. Overall, your role will be crucial in ensuring the effective management of Fixed Assets processes and contributing to the financial integrity of the organization.,