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Ienergizer
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Hiring For Team Leader and QA II 25K CTC II HR POOJA

Hiring For Team Leader and QA II 25K CTC II HR POOJA

Ienergizer

1 - 5 years

1 - 2 Lacs

noida

Posted:3 weeks ago| Platform:

Apply

Skills Required

attrition control shrinkage control tl team leader kpi rostering tat sla shrinkage aht attrition team coaching qa head count team supervision forecasting kpi analysis team leading kra sla management csat trend analysis

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Opportunity at iEnergizer: Team Leader - Operations (Voice Process)

Call or WhatsApp@8447354810

Key Requirements:

Graduation
is mandatory.
Minimum
1 year of experience
in a similar role, with documented proof.
Role: Customer Service Process.

Application Process:

Only
shortlisted candidates
will be contacted.
Share your CV at
Shivam.upadhyay@ienergizer.com
.
For queries, reach out to
HR Shivam
on 8447354810

Roles & Responsibilities:

Thorough understanding of
BPO metrics
.
In-depth knowledge of
Attrition, Shrinkage, ACHT, NPS, SLA, and Repeat
.
Expertise in
BPO operations
and ability to train and manage team members effectively.
Proficiency in
Excel
for performance-related reporting.
Strong
time management, leadership, and decision-making skills
.

Preferred Candidate Profile:

Exceptional
communication and organizational skills
.
Willingness to work in a
24x7 environment
.

Compensation:

CTC: Up to 25,000

Interview Details:

Contact Person
:
HR Shivam Upadhyay
Contact Number
: 8447354810
Email
: shivam.upadhyay@ienergizer.com
Timing
: Monday to Saturday,
11:00 AM - 5:00 PM
Venue
: iEnergizer, A-37, Gate No. 2, Sector-60, Noida (Near Sector-59 Metro Station)

Additional Information:

Those willing to
relocate within a week
or complete a
virtual interview
should WhatsApp their CV along with their name and "TEAM LEADER" to 8447354810

Refer your friends or share the details for more opportunities!

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