HR Shared Services Team Leader

• Lead, coach, and develop 3-4 HR Executives, driving performance, engagement, and continuous improvement.
• Oversee the delivery of HR Shared Services activities within agreed SLAs, ensuring consistency, quality, and compliance.
• Act as deputy to the HR Shared Services Manager, representing the function in meetings and ensuring operational continuity.

• Oversee the preparation and accuracy of all employment documentationcontracts, change letters, leaver letters, and onboarding materials.
• Ensure employee records (digital and physical) are compliant with GDPR and internal retention policies.
• Manage onboarding, data maintenance, and offboarding processes, ensuring an efficient and positive employee journey.

Process Improvement & Compliance

• Conduct regular audits of HR files and processes, identifying gaps and implementing improvements.
• Partner with payroll and HRIS to ensure accuracy of data and timely processing of monthly changes.
• Manage and monitor ServiceNow queries, ensuring timely resolution and identifying trends for process optimization.
• Support or lead workstreams in HR transformation and system enhancement projects.

• Act as a key liaison between HR Shared Services and internal departments, promoting strong working relationships and service excellence.
• Maintain a proactive approach to stakeholder communication, resolving issues quickly and professionally.
• Contribute to HR reporting and performance tracking, using data to inform decisions and highlight improvement areas.

• 3-5 years of progressive HR experience, including team leadership or mentoring within a shared services or operations environment.
• Strong working knowledge of HR processes, employment documentation, and compliance requirements (GDPR, data integrity).
• Demonstrated experience managing high-volume HR transactions and meeting SLA targets.
• Proficiency with HR systems (Oracle or equivalent preferred) and Microsoft Office tools.
• Strong analytical and problem-solving skills, with experience using data to monitor trends and drive improvements.
• Excellent organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Clear and confident communicator with strong stakeholder management and influencing abilities.
• Proven track record of driving process improvement and ensuring operational excellence.
• Comfortable stepping into leadership responsibilities and deputizing for senior management when required.