Desktop Support Team Lead

CMS It Services

4 - 8 years

3 - 5 Lacs

noida gurugram

Posted:-1 days ago| Platform:

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Skills Required

l2 desktop support vip support imac laptop support end user support it team management troubleshooting l2 support outlook configuration remote support ticketing tools it asset desktop engineering mac support sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage desktop support team to ensure timely resolution of technical issues.
Provide L1 & L2 level support for desktops, laptops, printers, and other peripherals.
Troubleshoot hardware and software problems using various tools like ticketing systems.
Ensure SLA compliance by monitoring service levels and identifying areas for improvement.
Collaborate with vendors to resolve complex technical issues.

Desired Candidate Profile

4-8 years of experience in desktop engineering or related field.
Strong knowledge of End User Support, VIP Support, Mac Support, Desktop Support, Laptop Support.
Proficiency in Desktop Engineering (L2), Remote Support, IT Team Management.

If interested , Please share your profile at
salma.saifi@cmsitservices.com

Thanks and Regards,

Salma Saifi

Assistant Manager Talent Acquisition North

Email: salma.saifi@cmsitservices.com

Contact: 7290068760

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