Futurenet Technologies (India) Private Limited

Years of Experience: fresher to 2+ years Location: Chennai Company Description Futurenet Technologies is an IT Consulting, Integration & Support Services company with over 29 years of industry experience. We have been rewarded with over 20 awards for our services and are certified with ISO 9001:2015 and ISO 20000-1:2011. Our offerings include consulting services in Data Centre, Cloud, system integration, managed services, and artificial intelligence solutions. With over 100 employees and 80+ certified employees, we provide 24*7*365 managed services to more than 100 MSME customers. Our leadership team combines technical expertise and dynamism to enable customers to embrace more business opportunities by empowering their IT environment. For more details, please visit www.futurenet.in. About Us: We are a fast-growing IT infrastructure company providing cutting-edge solutions in virtualization (Citrix) and cybersecurity (SOC services). Our mission is to empower organizations with secure, agile, and high-performance IT environments. Overview: This internship is ideal for individuals looking to gain hands-on experience in B2B tech sales. As a Sales Intern, you’ll work closely with the sales and technical teams to support lead generation, customer engagement, and market research for Citrix and SOC solutions. Key Responsibilities: Assist in identifying and qualifying potential customers through research and outbound efforts. Support the sales team in preparing proposals, presentations, and product demos. Collaborate with technical teams to understand solution offerings (Citrix virtualization, SOC services). Maintain and update CRM systems with lead and prospect data. Participate in client calls, webinars, and meetings as required. Analyze customer pain points and help align solutions to their needs. Stay updated on industry trends in IT infrastructure and cybersecurity. Requirements: Pursuing or recently completed a degree in Business, Marketing, IT, or a related field. Strong communication skills – verbal and written. Eagerness to learn about IT infrastructure and cybersecurity solutions. Self-motivated, proactive, and detail-oriented. Familiarity with sales tools like CRM, LinkedIn Sales Navigator is a plus. Basic understanding of Citrix, virtualization, or SOC concepts is an advantage (training will be provided). What You’ll Gain: Exposure to B2B tech sales in high-demand areas like virtualization and cybersecurity. Mentorship from seasoned professionals in IT sales. Opportunity to work on live projects and customer engagements. Certificate of completion and potential full-time offer based on performance. Show more Show less

Key Responsibilities : Lead day-to-day operations of the support desk team Handle customer escalations with professionalism and clarity Ensure adherence to service SLAs and process standards Oversee support documentation and audit readiness (especially ISO audits) Monitor and improve support processes through regular audits Maintain records and evidence for audit trails Collaborate with internal teams to ensure timely resolution of tickets Guide, train, and mentor support desk team members Key Skills & Requirements : Strong verbal and written communication skills Experience in customer handling and issue resolution Exposure to audit processes (internal/external), especially ISO audits Leadership and team-handling capability Working knowledge of ticketing tools and service desk operations Basic understanding of IT infrastructure (preferred)