Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Desktop Support Team Lead

Futurenet Technologies (India) Private Limited

0 years

0 Lacs

Chennai Tamil Nadu India

Posted:1 week ago| Platform:

Apply

Skills Required

support service documentation audit evidence communication leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Lead day-to-day operations of the support desk team
Handle customer escalations with professionalism and clarity
Ensure adherence to service SLAs and process standards
Oversee support documentation and audit readiness (especially ISO audits)
Monitor and improve support processes through regular audits
Maintain records and evidence for audit trails
Collaborate with internal teams to ensure timely resolution of tickets
Guide, train, and mentor support desk team members

Key Skills & Requirements

Strong verbal and written communication skills
Experience in customer handling and issue resolution
Exposure to audit processes (internal/external), especially ISO audits
Leadership and team-handling capability
Working knowledge of ticketing tools and service desk operations
Basic understanding of IT infrastructure (preferred)

More Jobs at Futurenet Technologies (India) Private Limited

Business Development Executive

Chennai, Tamil Nadu, India

2.0 - 2.0 yrs

Salary: Not disclosed

Desktop Support Team Lead

Chennai, Tamil Nadu, India

Experience: Not specified

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Futurenet Technologies (India) Private Limited

RecommendedJobs for You

Desktop Support Team Lead

Express Communication Services Limited

karnataka

Desktop Support Team Lead

Futurenet Technologies (India) Private Limited

Chennai, Tamil Nadu, India

Desktop Support Team Lead

Fidelis Technologies Pvt Ltd

maharashtra

Desktop Support Team Lead

Express Communication Services Limited

karnataka

Desktop Support Team Lead

Futurenet Technologies (India) Private Limited

Chennai, Tamil Nadu, India

Desktop Support Team Lead

Fidelis Technologies Pvt Ltd

maharashtra

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Desktop Support Team Lead