Desktop Support Team Lead

Role: Lead Desktop Support

Location: Gurugram

Mode: Work from office

We are looking for a proactive and detail-oriented IT professional to manage IT asset inventory and provide desktop support across the organisation. The ideal candidate will ensure smooth functioning of end-user systems, enforce IT compliance, manage MDM and antivirus systems, and maintain accurate records of all IT assets.

Key Responsibilities
IT Asset & Inventory Management :Maintain and update IT asset inventory (laptops, desktops, network devices, software licenses, and peripherals).Track the entire asset lifecycle - procurement, allocation, movement, maintenance, and decommissioning.Administer and monitor antivirus solutions, ensuring all endpoints are updated and secure.Assist in vulnerability management, patch compliance, and endpoint protection audits.VPN Management, Sophos Firewall basic understanding(Good to have)Desktop Support & Troubleshooting :Provide Level 1 and Level 2 desktop support to end-users (Windows, macOS, and basic Linux systems).Perform installation, configuration, and upgrades of OS, software, and drivers.Troubleshoot hardware, network, and software-related issues promptly.Support users in resolving common IT issues (printer, email, VPN, connectivity, etc.).Escalate critical incidents to relevant teams and follow up until resolution.Compliance & Documentation :Ensure compliance with IT security, data protection, and audit requirements.Maintain documentation for all IT assets, user devices, and software installations.Support IT policy implementation and adherence across teams.Participate in internal and external IT audits.

Skills & QualificationsBachelors degree in Computer Science, Information Technology, or a related field.2-4 years of experience in IT support and asset management.Good understanding of MDM tools, antivirus solutions, and IT compliance frameworks.Hands-on experience with Windows, Linux, macOS, and common business applications.Strong troubleshooting, analytical, and communication skills.Ability to work independently and manage multiple priorities

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.