Job Summary:We are seeking a highly skilled and experienced IT Manager to lead our information technology team. The ideal candidate will be responsible for overseeing the company’s technology infrastructure, ensuring optimal performance, security, and scalability to support business operations.Key Responsibilities:Manage and supervise the IT department and staff.Manage IT support teams to provide seamless desktop, network, and application support for floor operations.Oversee the installation, maintenance, and upgrade of hardware and software.Ensure network security and data protection policies are adhered to.Troubleshoot and resolve system and network issues.Manage IT budgets, vendor relationships, and procurement processes.Lead IT projects including infrastructure upgrades, migrations, and digital transformation.Develop and implement IT policies and procedures.Provide end-user support and training where needed.Monitor and evaluate technology trends and innovations.Coordinate with telecom vendors, internet service providers, and cloud service providers to ensure reliable connectivity and scalability.Maintain data privacy and security in accordance with client-specific requirements Ensure compliance with industry standards and regulations (e.g., GDPR, ISO, etc.).Required Qualifications:Bachelor’s degree in Computer Science, Information Technology, or related field.10+ years of experience in IT operations, including 3+ years in a leadership or managerial role.Strong knowledge of IT systems, networking, cybersecurity, and cloud technologies.Experience with [list tools/systems relevant to your company, e.g., Microsoft 365, AWS, Cisco, ERP systems].Excellent problem-solving and communication skills.

POSITION: Intune Administrator Location: Hyderabad Job Overview : The Intune Administrator will be responsible for overseeing the uptime and efficient operation of our mobile device management systems from a technical support perspective. This role involves managing various applications and configurations within Microsoft Intune that support our global day-to-day operations. Collaboration with technical teams across our global operations, including locations in Los Angeles, Asia, and Europe, will be required to ensure seamless and secure mobile device management. Responsibilities and Duties : • Strategic Improvement and Optimization: Proactively enhance the Intune environment for better efficiency, security, and user experience by identifying improvements, developing strategies, and recommending new features. • Daily Operational Support and Maintenance: Provide ongoing support for Intune issues, monitor system health, enforce policies, and manage user/device groups. • Development and Implementation: Design and deploy new Intune policies, enrollment strategies, and integrations with other IT systems. • Change Request Management: Handle and implement approved changes to the Intune environment with minimal disruption and thorough documentation. • Scripting and Profile Management: Automate tasks using PowerShell and create/manage custom configuration profiles for different devices. • Application Deployment and Management: Package, deploy, and secure mobile applications through Intune using app protection and management policies. • Security and Compliance: Implement and manage security measures, enforce Conditional Access, monitor compliance, and assist with audits. • Documentation and Training: Create and maintain Intune documentation and provide training to users and IT staff. • Collaboration and Communication: Work with other IT teams and communicate effectively with stakeholders on Intune matters. • Continuous Learning: Stay updated on Intune advancements and recommend new technologies Qualifications: • Bachelor’s degree in computer science, Information Technology, a related field, or equivalent practical experience preferred. • Experience: o Minimum of 3-5 years of experience in administering and managing a Microsoft Intune environment in a medium-to-large organization. This experience should include: ▪ Proven experience in deploying and managing Intune policies, configuration profiles, and compliance rules. ▪ Hands-on experience with various device enrollment methods (e.g., Autopilot, Apple Business Manager/School Manager, Android Enterprise). ▪ Demonstrated ability to package, deploy, and manage mobile applications (iOS, Android, Windows) through Intune. ▪ Experience in configuring and troubleshooting app protection policies (APP) and mobile application management (MAM) policies. ▪ Practical experience implementing and managing Conditional Access policies based on device compliance, user identity, and location. ▪ Experience with endpoint security configurations within Intune, such as device encryption and integration with security tools. ▪ Familiarity with PowerShell scripting for automating Intune tasks and generating reports. ▪ Experience in providing Tier 2 or Tier 3 level support for Intune-related issues. ▪ Solid understanding of Azure Active Directory (Azure AD) and its integration with Intune for user and device management. • Technical Skills: o Strong understanding of Microsoft Intune architecture, features, and best practices. Proficiency in managing and troubleshooting iOS, Android, and Windows devices within Intune. Knowledge of mobile device operating systems and their security features. Familiarity with network concepts (TCP/IP, DNS, VPN) as they relate to mobile device connectivity. Understanding of security principles and best practices for mobile devices and data. • Preferred Qualifications: o Microsoft certifications related to Endpoint Management (e.g., Microsoft 365 Certified: Endpoint Administrator Associate). o Experience with co-management scenarios involving Intune and Configuration Manager (MEMCM/SCCM). o Knowledge of mobile threat defense (MTD) solutions and their integration with Intune. o Experience with scripting languages beyond PowerShell (e.g., Graph API). o Familiarity with ITIL framework or other IT service management methodologies Show more Show less

Position: Associate Director – Interaction Analytics Deployment and CE Strategy Reports to: VP – Training, Quality and Operational Risk / Fraud Management Location: India (Hyderabad) POSITION SUMMARY: The Associate Director of Interaction Analytics will lead the development and execution of a next-generation, technology-driven quality strategy grounded in the principles of Quality 3.0. This role will be pivotal in deploying and managing an enterprise-level interaction analytics platform across multiple clients, embedding AI-powered insights into operational and quality practices. The ideal candidate will bring deep expertise in customer experience analytics, speech and text analytics, and process improvement methodologies. Strategy and Deployment Design and implement a technology-based Quality 3.0 strategy centered on interaction analytics as the foundation of automated quality evaluations. Lead the end-to-end deployment of interaction analytics platforms across all applicable voice, chat, email, and social channels. Ensure the integration of CRM, CSAT/NPS, and survey data for a unified view of customer and agent performance. Quality Intelligence and Insight Generation Enable automated evaluations to scale QA coverage across 100% of interactions. Lead the analysis of interaction patterns to uncover trends, identify root causes of underperformance, and discover opportunities for experience improvement. Partner with Human Quality teams to feed analytics-driven insights into calibrations, root cause documentation, and coaching playbooks. Collaboration with Quality and Operational Analytics Serve as the strategic bridge between human-led QA and the Operational Analytics team, enabling advanced statistical analysis (e.g., regression, correlation, process mining). Drive journey mapping and voice-of-customer analysis through integrated data outputs from interaction analytics tools. Governance, Enablement, and Evangelism Establish governance protocols for keyword libraries, sentiment rules, category frameworks, and data tagging strategies. Build enablement programs for Quality Analysts, Team Leads, and Operations Managers to self-serve insights and take action. Act as a change champion for quality modernization across internal and client-facing stakeholders. REQUIREMENTS B2H/C1 in Berlitz or equivalent standards 8+ years of experience in Quality, Customer Experience, or Analytics roles within BPO or customer contact operations. 3+ years of leadership experience deploying interaction analytics platforms (e.g., Verint, NICE Nexidia, CallMiner, Observe.AI). Expertise in quality strategy, customer experience analysis, and root cause methodologies (e.g., 5 Whys, Fishbone, SIPOC). Strong understanding of advanced analytics concepts; familiarity with operational analytics, predictive modeling, or data visualization tools (e.g., Power BI, Tableau) is a plus. Excellent communication and stakeholder management skills, with the ability to translate technical findings into actionable business recommendations. Experience working with global teams and multi-client environments. Six Sigma certification (Green Belt or higher) Experience leading analytics initiatives in a multi-channel contact center environment Background in managing vendor relationships with interaction analytics providers Show more Show less

We are seeking an experienced and proactive Workday Finance Functional Team Lead to take full ownership of Workday Financial and Payroll modules post-implementation. This role is responsible for ongoing system optimization, support, governance, and collaboration with Finance, HR, and IT stakeholders to ensure Workday continues to meet evolving business needs. The ideal candidate will bring deep functional expertise, leadership ability, and a strategic mindset to maximize the platform's value. Key Responsibilities: Serve as the functional owner of Workday Financials and Payroll modules, ensuring stable and optimal system performance post-implementation. Lead day-to-day support and issue resolution, acting as the primary escalation point for functional queries across Finance and Payroll. Maintain and enhance system configurations across key modules, including: Financial Accounting, FDM, Budgets, Business Assets, Procurement, Expenses, Banking & Settlements, Customer Accounts, Supplier Management, Projects, Payroll, and Tax. Collaborate with Finance and HR leaders to align system capabilities with business processes, compliance needs, and operational goals. Monitor integrations and ensure seamless data flow between Workday Financials, Payroll, and external systems. Drive continuous improvement by identifying system inefficiencies, recommending enhancements, and delivering configuration updates. Manage bi-annual Workday releases by assessing new features, testing configurations, updating documentation, and facilitating change management. Develop and maintain custom reports, dashboards, and analytics to support financial, payroll, and operational decision-making. Oversee Workday security roles and user access controls, ensuring compliance with internal policies and data governance standards. Provide mentorship and guidance to analysts and key users to build internal capability and system knowledge. Liaise with Workday support and external vendors as a Named Support Contact to resolve critical issues and coordinate solutions. Qualifications: Education & Experience: Bachelor’s degree in Finance, Accounting, Business Administration, or related field. 8–10 years of experience in financial systems and, including 5+ years of Workday Financials and Payroll experience. Hands-on experience supporting Workday in a post-production environment. In-depth knowledge of finance operations and payroll compliance requirements. Experience managing system enhancements, release testing, and ongoing functional support. Skills & Competencies: Strong understanding of financial and payroll operations, reporting, and regulatory compliance (e.g., GAAP, tax regulations, payroll cycles). Deep functional expertise with Workday configuration, reporting tools, and security frameworks. Excellent problem-solving, communication, and cross-functional collaboration skills. Ability to manage competing priorities and lead issue resolution in a fast-paced environment. Strong analytical skills and attention to data accuracy and integrity. Preferred: Workday certification(s) in Financials and/or Payroll. Experience in a multi-entity, global environment. Familiarity with Workday Adaptive Planning or Prism Analytics. Located in Hyderabad; flexibility to support up to 11:30pm IST or early mornings as needed depending on global team requirements Show more Show less

As an IT Support Technician in our office , you will play a crucial role as the first line of technical support for our entire workforce. Your responsibilities extend beyond traditional IT support to include virtual onboarding of new employees to our technologies, ensuring a seamless and efficient integration into our digital ecosystem. Primary Responsibilities: First Point of Service Excellence: Provide exceptional first-level technical support to our work-at-home workforce, addressing hardware, software, and network connectivity issues in real-time. Remote Assistance Mastery: Utilize various remote tools, web meetings, email, service desk tickets, and instant messaging to deliver prompt and effective solutions to end-users. Closure Rate Optimization: Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues. Thorough Documentation: Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities. Hardware Configuration and Troubleshooting: Configure and troubleshoot a range of devices, including computers, thin clients, Mac computers, and peripherals necessary for our work-at-home operations. Procedural Adherence and Continuous Improvement: Follow established procedures while occasionally exercising sound judgment. Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation. Process Enhancement: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness. Information Security Compliance: Reinforce information security compliance across all IT support activities. Certifications (a plus): Network+ Virtualization tools knowledge. VMWare. GCP. Knowledge/Skills: 2+ years of work experience in a fast-paced IT desktop support role; BPO experience is preferred. Proficiency in Windows Operating Systems and Microsoft Office 365. Proficiency in Mac OS Operating System and software products. Proficiency with computer hardware, thin client hardware, software, VPN, and remote computer tools. VMware knowledge. Knowledge of Windows Active Directory. MFA knowledge in configuring and managing end-users. Excellent written and verbal communication skills with the ability to interact with non-tech users. Flexibility to work evening and weekend hours when needed. Ability to learn and understand new and potentially complex products. Strong problem-solving skills. Demonstrates honesty, integrity, and teamwork. Adaptable to change and able to work under pressure. Good time management skills and ability to multitask. Maintains high standards of ethical and professional conduct. Show more Show less

Here is a combined Job Description (JD) for a Project & Data Manager (or Project Data Manager ) that merges project management responsibilities with technical data engineering expertise. This hybrid role is ideal for organizations needing someone to lead data-focused projects end-to-end, from strategic planning through to technical execution. Job Title: Project Data Manager Location: [Your Location] Department: Data & Analytics / Project Management Office Reports To: Head of Data Engineering / Director of Projects Job Summary: We are looking for an experienced and versatile Project Data Manager to lead data-centric projects, combining robust project management with deep technical data expertise. This hybrid role is responsible for overseeing the successful delivery of data initiatives—from understanding stakeholder needs to designing and deploying scalable data pipelines and analytics-ready infrastructure. You will ensure alignment between business goals, data strategy, and technical execution while maintaining high standards of data quality and operational efficiency. Key Responsibilities: Project Management: Manage the planning, execution, and delivery of data engineering projects, ensuring they are completed on time, within scope, and within budget. Define project scopes, objectives, timelines, resource plans, and risk mitigation strategies in coordination with stakeholders. Serve as the primary point of contact between technical teams, business units, and leadership. Track project milestones, deliverables, and KPIs using appropriate tools (e.g., Jira, Asana, MS Project). Facilitate project meetings, status updates, and stakeholder communications. Data Engineering & Technical Responsibilities: Design, develop, and maintain scalable data pipelines and ETL/ELT processes to ingest, transform, and store data from various structured and unstructured sources. Implement efficient data models and schemas to support business intelligence, reporting, and machine learning use cases. Ensure data accuracy and quality by building validation, monitoring, and error-handling mechanisms. Collaborate closely with analysts, data scientists, and business units to deliver clean, reliable, and accessible data. Optimize performance, scalability, and cost-effectiveness of data infrastructure and cloud-based platforms. Stay up to date with emerging trends in data engineering, cloud computing, and project management best practices. Required Qualifications: Bachelor's degree in Computer Science, Data Engineering, Information Systems, or a related field. Minimum 8 years of experience in data engineering or related technical roles, with at least 2 years of experience in a project management capacity. Proficient in SQL, Python, and data pipeline tools (e.g., Airflow, Kafka, Talend, Informatica). Hands-on experience with relational and NoSQL databases (e.g., Postgres, MongoDB, Oracle), data warehousing platforms (e.g., Snowflake, Redshift, BigQuery), and distributed computing frameworks (e.g., Spark, Flink). Familiarity with cloud services (AWS, Azure, GCP) and infrastructure-as-code concepts. Understanding of data governance, data security, and compliance best practices. Strong working knowledge of Agile, Scrum, or Waterfall methodologies. Excellent analytical thinking, problem-solving skills, and attention to detail. Effective verbal and written communication skills for cross-functional collaboration and stakeholder management. Preferred Qualifications: PMP, PRINCE2, or Agile/Scrum certification. Experience with data visualization platforms such as Power BI, Tableau, or Looker. Experience building CI/CD pipelines for data deployment and managing version control (e.g., Git). Prior experience in leading data transformation initiatives or enterprise-wide data modernization projects. Would you like this tailored further for a specific industry (e.g., healthcare, fintech, SaaS) or level (mid-senior, director, etc.)? Show more Show less

About VXI VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience through an industry-leading generative AI product portfolio that spans hiring, training, customer contact, and feedback. Key Responsibilities: Lead and oversee the support, maintenance, and optimization of all Workday Finance-related modules, including but not limited to: FDM, Financial Accounting, Business Assets, Budgets & Forecasting, Tax, Projects, Procurement, Expenses, Banking & Settlements, Customer Accounts, Suppliers, and Customer Contracts. This includes leading deployment, customization, business process configuration, development, maintenance, and upgrades to applications, systems, and modules. Drive strategic alignment of Finance processes by collaborating with cross-functional teams and senior stakeholders to ensure system functionality meets organizational and departmental objectives. Lead system configuration efforts to adapt Workday to the evolving needs of the organization, ensuring robust documentation, comprehensive testing, and effective change management communication. Act as a senior escalation point for technical and functional support for Finance teams, mentoring and empowering team members to develop solutions, documentation, and processes while providing strategic guidance and knowledge transfer. Serve as the primary point of contact for internal teams and third-party vendors for Finance module-related incidents and requests, prioritizing and delegating tasks while ensuring timely resolution and escalation when necessary. Oversee Workday Release Management, leading the evaluation of new features, coordinating cross-functional testing, ensuring proper configuration, and driving the development of communication materials to support adoption. Design and implement advanced custom reports, dashboards, and analytics to provide strategic insights for Finance decision-making and leadership reporting. Lead security and compliance efforts, ensuring Workday Finance roles and permissions align with organizational policies to safeguard sensitive financial data. Proactively identify and champion opportunities for process improvements, system efficiencies, and innovative solutions to enhance Finance operations and database performance. Serve as a Named Support Contact, managing implementer accounts and handling high-priority inquiries, while mentoring team members on best practices. Mentor and guide junior analyst(s), fostering a culture of collaboration, continuous learning, and operational excellence. Qualifications: Education & Experience: Bachelor’s degree in Finance, Accounting, Business Administration, or a related field Minimum of 7-10 years of experience in Workday Finance, with 3+ years on implementations Extensive experience in financial analysis, financial systems, or accounting, with a proven track record of leading complex Workday projects. Deep functional expertise with Workday modules such as FDM, Financial Accounting, Business Assets, Budgets & Forecasting, Tax, Projects, Procurement, Expenses, Banking & Settlements, Customer Accounts, Suppliers, and Customer Contracts. Advanced proficiency in Excel and extensive experience with financial software and tools, including ERP systems. Skills & Competencies: Expert-level understanding of Finance processes and concepts, with the ability to architect and optimize Workday configurations to drive business outcomes. Comprehensive knowledge of Workday Finance, Adaptive Insights, and related modules, with a focus on strategic system enhancements. Exceptional leadership, analytical, and problem-solving skills, with a meticulous attention to detail and a strategic mindset. Outstanding communication and stakeholder management skills, with the ability to influence and collaborate with senior leadership and cross-functional teams. Advanced proficiency in Workday reporting tools and data analytics, with experience delivering executive-level insights. Proven ability to manage multiple high-priority projects in a fast-paced, global environment while mentoring and developing team members. Preferred Qualifications: Workday certification(s) in Finance modules (e.g., Financials, Adaptive Planning, or related). Extensive experience in a corporate finance environment, with a focus on leading large-scale Workday implementations or transformations. In-depth knowledge of GAAP, IFRS, and other relevant accounting standards. Strong background in financial planning and analysis (FP&A) and process optimization. Location and Work Schedule: Located in Hyderabad or remote; flexibility to support up to 11:30pm IST or early mornings as needed to align with global team requirements. Show more Show less

We are seeking a highly skilled Senior ReactJS + NextJS Developer with over 6 years of experience in frontend development. The ideal candidate will have a deep understanding of ReactJS and NextJS, with proficiency in Material UI, Tailwind CSS, or Bootstrap templates. Experience with state management using React Hooks (useState, useEffect) is essential. Knowledge of cloud environments like GCP or AWS is preferred. The candidate should have extensiveexperience with testingtools for NextJS/ReactJS, including unit testing, and a thorough understanding of responsive design principles. As a Senior ReactJS + NextJS Developer, you will lead the development of complex web applications, mentor junior developers, and contribute to architectural decisions. Key Responsibilities: Lead the development of scalable and responsive web applications using ReactJS and NextJS. Utilize Material UI, Tailwind CSS, or Bootstraptemplates to design visually appealing user interfaces. Implement state management using React Hooks (useState, useEffect) for efficient data handling. Collaborate with cross-functional teams to designand implement frontendsolutions. Ensure code quality and maintainability throughcode reviews, testing,and documentation. Utilize testingtools for NextJS/ReactJS, including unit testing,to validate code integrity. Stay updatedon emerging trendsand best practices in frontend development and cloud technologies. Deploy and manage applications on cloud environments such as GCP or AWS. Mentor junior developers and contribute to their professional growth. Requirements: Bachelor's degreein Computer Science,Engineering, or related field. Minimum of 5 years of experience in frontend development, with a focus on ReactJS and NextJS. Extensive experience with HTML5, CSS3, JavaScript (ES6+),and related frontend technologies. Proficiency in Material UI, Tailwind CSS, or Bootstraptemplates. Strong understanding of state management using React Hooks (useState, useEffect). Experience with testing tools for NextJS/ReactJS, including unit testing. Knowledge of cloud environments such as GCP or AWS is preferred. Thorough understanding of responsive designprinciples. Excellent problem-solving and communication skills. Ability to lead and mentor junior developers in a collaborative team environment. Preferred Qualifications: Experience with full-stack development, including backend technologies such as Node.js, Express.js, or Django. Familiarity with containerization technologies such as Dockerand Kubernetes. Understanding of CI/CD pipelines and automated deployment processes. Knowledge of database systemssuch as MongoDB, PostgreSQL, or MySQL. Certification or training in cloud platformssuch as GCP or AWS. Show more Show less

POSITION: Intune Administrator Location: Hyderabad Job Overview : The Intune Administrator will be responsible for overseeing the uptime and efficient operation of our mobile device management systems from a technical support perspective. This role involves managing various applications and configurations within Microsoft Intune that support our global day-to-day operations. Collaboration with technical teams across our global operations, including locations in Los Angeles, Asia, and Europe, will be required to ensure seamless and secure mobile device management. Responsibilities and Duties : • Strategic Improvement and Optimization: Proactively enhance the Intune environment for better efficiency, security, and user experience by identifying improvements, developing strategies, and recommending new features. • Daily Operational Support and Maintenance: Provide ongoing support for Intune issues, monitor system health, enforce policies, and manage user/device groups. • Development and Implementation: Design and deploy new Intune policies, enrollment strategies, and integrations with other IT systems. • Change Request Management: Handle and implement approved changes to the Intune environment with minimal disruption and thorough documentation. • Scripting and Profile Management: Automate tasks using PowerShell and create/manage custom configuration profiles for different devices. • Application Deployment and Management: Package, deploy, and secure mobile applications through Intune using app protection and management policies. • Security and Compliance: Implement and manage security measures, enforce Conditional Access, monitor compliance, and assist with audits. • Documentation and Training: Create and maintain Intune documentation and provide training to users and IT staff. • Collaboration and Communication: Work with other IT teams and communicate effectively with stakeholders on Intune matters. • Continuous Learning: Stay updated on Intune advancements and recommend new technologies Qualifications: • Bachelor’s degree in computer science, Information Technology, a related field, or equivalent practical experience preferred. • Experience: o Minimum of 5-7 years of experience in administering and managing a Microsoft Intune environment in a medium-to-large organization. This experience should include: ▪ Proven experience in deploying and managing Intune policies, configuration profiles, and compliance rules. ▪ Hands-on experience with various device enrollment methods (e.g., Autopilot, Apple Business Manager/School Manager, Android Enterprise). ▪ Demonstrated ability to package, deploy, and manage mobile applications (iOS, Android, Windows) through Intune. ▪ Experience in configuring and troubleshooting app protection policies (APP) and mobile application management (MAM) policies. ▪ Practical experience implementing and managing Conditional Access policies based on device compliance, user identity, and location. ▪ Experience with endpoint security configurations within Intune, such as device encryption and integration with security tools. ▪ Familiarity with PowerShell scripting for automating Intune tasks and generating reports. ▪ Experience in providing Tier 2 or Tier 3 level support for Intune-related issues. ▪ Solid understanding of Azure Active Directory (Azure AD) and its integration with Intune for user and device management. • Technical Skills: o Strong understanding of Microsoft Intune architecture, features, and best practices. Proficiency in managing and troubleshooting iOS, Android, and Windows devices within Intune. Knowledge of mobile device operating systems and their security features. Familiarity with network concepts (TCP/IP, DNS, VPN) as they relate to mobile device connectivity. Understanding of security principles and best practices for mobile devices and data. • Preferred Qualifications: o Microsoft certifications related to Endpoint Management (e.g., Microsoft 365 Certified: Endpoint Administrator Associate). o Experience with co-management scenarios involving Intune and Configuration Manager (MEMCM/SCCM). o Knowledge of mobile threat defense (MTD) solutions and their integration with Intune. o Experience with scripting languages beyond PowerShell (e.g., Graph API). o Familiarity with ITIL framework or other IT service management methodologies Show more Show less

Job Title: Data Engineer About VXI VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback. Job Description: We are seeking talented and motivated Data Engineers to join our dynamic team and contribute to our mission of harnessing the power of data to drive growth and success. As a Data Engineer at VXI Global Solutions, you will play a critical role in designing, implementing, and maintaining our data infrastructure to support our customer experience and management initiatives. You will collaborate with cross-functional teams to understand business requirements, architect scalable data solutions, and ensure data quality and integrity. This is an exciting opportunity to work with cutting-edge technologies and shape the future of data-driven decision-making at VXI Global Solutions. Responsibilities: Design, develop, and maintain scalable data pipelines and ETL processes to ingest, transform, and store data from various sources. Collaborate with business stakeholders to understand data requirements and translate them into technical solutions. Implement data models and schemas to support analytics, reporting, and machine learning initiatives. Optimize data processing and storage solutions for performance, scalability, and cost-effectiveness. Ensure data quality and integrity by implementing data validation, monitoring, and error handling mechanisms. Collaborate with data analysts and data scientists to provide them with clean, reliable, and accessible data for analysis and modeling. Stay current with emerging technologies and best practices in data engineering and recommend innovative solutions to enhance our data capabilities. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven 8+ years' experience as a data engineer or similar role Proficiency in SQL, Python, and/or other programming languages for data processing and manipulation. Experience with relational and NoSQL databases (e.g., SQL Server, MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Oracle), data warehousing (e.g., Vertica, Teradata, Oracle Exadata, SAP Hana), and data modeling concepts. Strong understanding of distributed computing frameworks (e.g., Apache Spark, Apache Flink, Apache Storm) and cloud-based data platforms (e.g., AWS Redshift, Azure, Google BigQuery, Snowflake) Familiarity with data visualization tools (e.g., Tableau, Power BI, Looker, Apache Superset) and data pipeline tools (e.g. Airflow, Kafka, Data Flow, Cloud Data Fusion, Airbyte, Informatica, Talend) is a plus. Understanding of data and query optimization, query profiling, and query performance monitoring tools and techniques. Solid understanding of ETL/ELT processes, data validation, and data security best practices Experience in version control systems (Git) and CI/CD pipelines. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Join VXI Global Solutions and be part of a dynamic team dedicated to driving innovation and delivering exceptional customer experiences. Apply now to embark on a rewarding career in data engineering with us! Show more Show less

As an IT Support Technician in our office , you will play a crucial role as the first line of technical support for our entire workforce. Your responsibilities extend beyond traditional IT support to include virtual onboarding of new employees to our technologies, ensuring a seamless and efficient integration into our digital ecosystem. Primary Responsibilities: First Point of Service Excellence: Provide exceptional first-level technical support to our work-at-home workforce, addressing hardware, software, and network connectivity issues in real-time. Remote Assistance Mastery: Utilize various remote tools, web meetings, email, service desk tickets, and instant messaging to deliver prompt and effective solutions to end-users. Closure Rate Optimization: Achieve a high closure rate for first-level support by leveraging a diverse set of remote software tools to troubleshoot and resolve technical issues. Thorough Documentation: Document all resolutions and escalations meticulously within our internal ticketing system to ensure a comprehensive and organized record of IT support activities. Hardware Configuration and Troubleshooting: Configure and troubleshoot a range of devices, including computers, thin clients, Mac computers, and peripherals necessary for our work-at-home operations. Procedural Adherence and Continuous Improvement: Follow established procedures while occasionally exercising sound judgment. Contribute to the development of new standard operating procedures as we acquire new technologies, with a focus on meticulous task documentation. Process Enhancement: Improve existing processes by evaluating objectives, reviewing proposed changes, and making recommendations to enhance efficiency and effectiveness. Information Security Compliance: Reinforce information security compliance across all IT support activities. Certifications (a plus): Network+ Virtualization tools knowledge. VMWare. GCP. Knowledge/Skills: 3+ years of work experience in a fast-paced IT desktop support role; BPO experience is preferred. Proficiency in Windows Operating Systems and Microsoft Office 365. Proficiency in Mac OS Operating System and software products. Proficiency with computer hardware, thin client hardware, software, VPN, and remote computer tools. VMware knowledge. Knowledge of Windows Active Directory. MFA knowledge in configuring and managing end-users. Excellent written and verbal communication skills with the ability to interact with non-tech users. Flexibility to work evening and weekend hours when needed. Ability to learn and understand new and potentially complex products. Strong problem-solving skills. Demonstrates honesty, integrity, and teamwork. Adaptable to change and able to work under pressure. Good time management skills and ability to multitask. Maintains high standards of ethical and professional conduct. Show more Show less

We are seeking a highly skilled Senior ReactJS + NextJS Developer with over 6 years of experience in frontend development. The ideal candidate will have a deep understanding of ReactJS and NextJS, with proficiency in Material UI, Tailwind CSS, or Bootstrap templates. Experience with state management using React Hooks (useState, useEffect) is essential. Knowledge of cloud environments like GCP or AWS is preferred. The candidate should have extensiveexperience with testingtools for NextJS/ReactJS, including unit testing, and a thorough understanding of responsive design principles. As a Senior ReactJS + NextJS Developer, you will lead the development of complex web applications, mentor junior developers, and contribute to architectural decisions. Key Responsibilities: Lead the development of scalable and responsive web applications using ReactJS and NextJS. Utilize Material UI, Tailwind CSS, or Bootstraptemplates to design visually appealing user interfaces. Implement state management using React Hooks (useState, useEffect) for efficient data handling. Collaborate with cross-functional teams to designand implement frontendsolutions. Ensure code quality and maintainability throughcode reviews, testing,and documentation. Utilize testingtools for NextJS/ReactJS, including unit testing,to validate code integrity. Stay updatedon emerging trendsand best practices in frontend development and cloud technologies. Deploy and manage applications on cloud environments such as GCP or AWS. Mentor junior developers and contribute to their professional growth. Requirements: Bachelor's degreein Computer Science,Engineering, or related field. Minimum of 5 years of experience in frontend development, with a focus on ReactJS and NextJS. Extensive experience with HTML5, CSS3, JavaScript (ES6+),and related frontend technologies. Proficiency in Material UI, Tailwind CSS, or Bootstraptemplates. Strong understanding of state management using React Hooks (useState, useEffect). Experience with testing tools for NextJS/ReactJS, including unit testing. Knowledge of cloud environments such as GCP or AWS is preferred. Thorough understanding of responsive designprinciples. Excellent problem-solving and communication skills. Ability to lead and mentor junior developers in a collaborative team environment. Preferred Qualifications: Experience with full-stack development, including backend technologies such as Node.js, Express.js, or Django. Familiarity with containerization technologies such as Dockerand Kubernetes. Understanding of CI/CD pipelines and automated deployment processes. Knowledge of database systemssuch as MongoDB, PostgreSQL, or MySQL. Certification or training in cloud platformssuch as GCP or AWS. Show more Show less

CCNP/CCIE Certified Professional The Network Engineer will be responsible for maintaining and administering computer networks, hardware, software, and other related systems, performing disaster recovery operations, protecting data, software, and hardware from attacks, and replacing faulty network hardware components when necessary. The engineer will be working closely with users of our network to identify potential issues and resolve existing problems. To be a successful candidate, you will need to have an advanced understanding of network infrastructure and network hardware. You will also need to be able to implement, administer, and troubleshoot network devices, including wireless, routers, switches, and firewalls. A deep knowledge of application transport and network infrastructure protocols is highly desired. VXI Global Solutions is a leading provider of business process and information technology outsource offering comprehensive services to its clients. VXI specializes in call center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. QUALIFICATIONS • At least 5 years of hands-on experience supporting large enterprise Cisco networks design and administration • Experience should include Cisco 3xxx/4xxx/ASR/ISR routers, Nexus 7K, 45xx/38xx/93xx switches, ASA firewalls, Cisco ISE, and WLC (Wireless LAN Controller). • Experience should include Palo Alto firewalls, GlobalProtect, IDS/IPS • Experience should include network monitoring tools such as SolarWinds and Wireshark. • Degree or certifications in related field a plus (CCNA, CCNP, etc.). • Strong understanding of network concepts and routing protocols (EIGRP, BGP, OSPF), MPLS, VPLS, VoIP, QoS/CoS, S2S VPN, and security/compliance. ESSENTIAL JOB FUNCTIONS • Excellent written and communication skills for a technical and non-technical audience. • Work with global engineering and desktop teams to support the enterprise. • Utilize ticketing systems to complete work and follow proper change management procedures. • Design, implement, manage, secure, and documentation of multi-site Cisco networks. • Determine and recommend hardware and software requirements to support the enterprise. • Troubleshoot hardware and software issues associated with LAN/WAN networks and servers. • Effective use of monitoring applications and equipment, from Cisco to power management and backup systems. • Participation, including assuming the role of overall IT point of contact with clients on calls and meetings. • Act as escalation point with occasional 24/7 on-call support for major outages and client support Show more Show less

POSITION: Intune Administrator Location: Hyderabad Job Overview : The Intune Administrator will be responsible for overseeing the uptime and efficient operation of our mobile device management systems from a technical support perspective. This role involves managing various applications and configurations within Microsoft Intune that support our global day-to-day operations. Collaboration with technical teams across our global operations, including locations in Los Angeles, Asia, and Europe, will be required to ensure seamless and secure mobile device management. Responsibilities and Duties : • Strategic Improvement and Optimization: Proactively enhance the Intune environment for better efficiency, security, and user experience by identifying improvements, developing strategies, and recommending new features. • Daily Operational Support and Maintenance: Provide ongoing support for Intune issues, monitor system health, enforce policies, and manage user/device groups. • Development and Implementation: Design and deploy new Intune policies, enrollment strategies, and integrations with other IT systems. • Change Request Management: Handle and implement approved changes to the Intune environment with minimal disruption and thorough documentation. • Scripting and Profile Management: Automate tasks using PowerShell and create/manage custom configuration profiles for different devices. • Application Deployment and Management: Package, deploy, and secure mobile applications through Intune using app protection and management policies. • Security and Compliance: Implement and manage security measures, enforce Conditional Access, monitor compliance, and assist with audits. • Documentation and Training: Create and maintain Intune documentation and provide training to users and IT staff. • Collaboration and Communication: Work with other IT teams and communicate effectively with stakeholders on Intune matters. • Continuous Learning: Stay updated on Intune advancements and recommend new technologies Qualifications: • Bachelor’s degree in computer science, Information Technology, a related field, or equivalent practical experience preferred. • Experience: o Minimum of 5-7 years of experience in administering and managing a Microsoft Intune environment in a medium-to-large organization. This experience should include: ▪ Proven experience in deploying and managing Intune policies, configuration profiles, and compliance rules. ▪ Hands-on experience with various device enrollment methods (e.g., Autopilot, Apple Business Manager/School Manager, Android Enterprise). ▪ Demonstrated ability to package, deploy, and manage mobile applications (iOS, Android, Windows) through Intune. ▪ Experience in configuring and troubleshooting app protection policies (APP) and mobile application management (MAM) policies. ▪ Practical experience implementing and managing Conditional Access policies based on device compliance, user identity, and location. ▪ Experience with endpoint security configurations within Intune, such as device encryption and integration with security tools. ▪ Familiarity with PowerShell scripting for automating Intune tasks and generating reports. ▪ Experience in providing Tier 2 or Tier 3 level support for Intune-related issues. ▪ Solid understanding of Azure Active Directory (Azure AD) and its integration with Intune for user and device management. • Technical Skills: o Strong understanding of Microsoft Intune architecture, features, and best practices. Proficiency in managing and troubleshooting iOS, Android, and Windows devices within Intune. Knowledge of mobile device operating systems and their security features. Familiarity with network concepts (TCP/IP, DNS, VPN) as they relate to mobile device connectivity. Understanding of security principles and best practices for mobile devices and data. • Preferred Qualifications: o Microsoft certifications related to Endpoint Management (e.g., Microsoft 365 Certified: Endpoint Administrator Associate). o Experience with co-management scenarios involving Intune and Configuration Manager (MEMCM/SCCM). o Knowledge of mobile threat defense (MTD) solutions and their integration with Intune. o Experience with scripting languages beyond PowerShell (e.g., Graph API). o Familiarity with ITIL framework or other IT service management methodologies

Job Summary: The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4–8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs. Key Responsibilities: 1. Analysis Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations. 2. Reporting Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders. 3. Goal-Setting Sets operational goals and business objectives. Translates these into actionable items across all levels—from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks. 4. Strategy Development Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes. 5. Process Monitoring Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers. 6. Discipline & Compliance Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans. 7. Communication Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments. 8. Client Interfacing Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical. 9. Performance Management Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.

Key Responsibilities: Source, negotiate, and purchase goods, materials, and services in line with specified cost, quality, and delivery targets. Develop and maintain relationships with vendors and suppliers. Evaluate supplier performance based on quality standards, delivery timelines, and cost. Prepare and process purchase orders and requisitions for supplies and equipment. Conduct market research to identify pricing trends and new potential suppliers. Assist in the development and implementation of procurement strategies. Ensure compliance with company procurement policies and procedures. Collaborate with internal departments to clarify product specifications and requirements. Resolve vendor or contractor grievances and claims against suppliers. Qualifications: Bachelor’s degree in Supply Chain Management, Business Administration, or related field. 3–5 years of experience in procurement or supply chain management. Strong negotiation and communication skills. Experience in Accounting is a plus. Proficiency in procurement software. Knowledge in Workday is advantage. Analytical thinking and attention to detail. Knowledge of sourcing and procurement techniques as well as a dexterity in “reading” the market. Understanding of contract law and supply chain logistics is a plus.

Job Title: Sr Manager Job Summary: We are looking for a highly skilled and experienced IT Manager with in-depth expertise across server infrastructure, networking, IT support, and overall enterprise IT operations . The ideal candidate will play a critical role in leading our IT function, ensuring our systems are robust, secure, and scalable to support evolving business needs. Key Responsibilities: Lead and manage the IT department, including support, infrastructure, and network teams. Oversee day-to-day IT operations including server management, network performance, desktop support, and application availability. Ensure seamless IT support for floor operations through proactive issue resolution and escalation management. Design, implement, and maintain a secure and reliable IT infrastructure (servers, storage, networking, etc.). Oversee the installation, configuration, and upgrading of hardware, software, and network systems. Monitor and enforce network security protocols, data protection measures, and backup/recovery processes. Lead IT initiatives such as infrastructure upgrades, cloud migrations, security enhancements, and digital transformation projects. Manage vendor relationships, licensing, procurement, and IT budget planning. Develop, document, and enforce IT policies, standards, and procedures. Provide end-user training and support to improve productivity and technology adoption. Stay abreast of technology trends to recommend and implement relevant innovations. Liaise with telecom, internet, and cloud service providers to ensure stable and scalable connectivity. Maintain compliance with client-specific and industry-wide data privacy and security regulations (e.g., ISO, GDPR, etc.). Required Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. 13+ years of progressive experience in IT operations, with a minimum of 5 years in a leadership role. Proven expertise in server infrastructure , enterprise networking , IT support operations , and infrastructure planning . Strong technical background in systems such as Windows/Linux servers, networking equipment (e.g., Cisco, Fortinet), virtualization (VMware/Hyper-V), cloud platforms (AWS, Azure), Microsoft 365, and ERP systems . Hands-on experience with IT security, compliance, and business continuity planning. Excellent leadership, problem-solving, and communication skills.

Job Title: IT Desktop Support – Team Lead Experience : 8+ Years Location : Hyderabad Job Type : Full-time / Permanent Reporting To : IT Manager / Infrastructure Head Job Summary: We are looking for a highly skilled and experienced IT Desktop Support Team Lead to oversee day-to-day operations of the desktop support team. The ideal candidate will possess deep technical expertise, leadership qualities, and a passion for delivering excellent user support and infrastructure stability across the organization. Key Responsibilities: Lead and mentor a team of desktop support engineers. Manage and prioritize daily support tickets and ensure SLA adherence. Provide L1 and L2 technical support for desktops, laptops, printers, mobile devices, and video conferencing systems. Escalate unresolved issues to L3 teams or external vendors when necessary. Oversee user account management in Active Directory, Exchange, O365, etc. Coordinate new user onboarding/offboarding processes (hardware/software provisioning). Ensure timely patching, antivirus updates, and compliance with security policies. Maintain hardware/software inventory and lifecycle management. Document SOPs, troubleshooting guides, and incident reports. Drive continuous improvement through trend analysis and root cause investigations. Coordinate IT support for internal events, office relocations, and business continuity activities. Conduct regular team meetings, training, and performance reviews. Technical Skills: Strong hands-on experience in Windows 10/11, macOS, and MS Office 365. Knowledge of Active Directory, DNS, DHCP, SCCM/Intune, MDM solutions. Experience with ticketing systems like ServiceNow, JIRA, or Zendesk. Basic understanding of networking concepts (LAN, WAN, VPN, TCP/IP). Exposure to ITIL framework and service desk metrics/KPIs. Scripting knowledge (PowerShell or similar) is a plus. Leadership & Soft Skills: Excellent communication, interpersonal, and customer service skills. Proven experience in team management or mentoring roles. Ability to multitask, prioritize, and work under pressure. Analytical mindset with a proactive problem-solving approach. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Certifications like ITIL, MCP, CompTIA A+/N+, or MCSA preferred.

Job Title: Data Engineer About VXI VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world’s most respected brands. VXI is one of the fastest growing, privately held business services organizations in the United States and the Philippines, and one of the few US-based customer care organizations in China. VXI is also backed by private equity investor Bain Capital. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, not only did VXI expand our footprint in the US and Philippines, but we also gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global technology services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This is a rare occurrence in the private equity space and shows the level of performance VXI delivers for our clients, employees, and shareholders. With this recent investment, VXI has started on a transformation to radically improve the CX experience though an industry leading generative AI product portfolio that spans hiring, training, customer contact, and feedback. Job Description: We are seeking talented and motivated Data Engineers to join our dynamic team and contribute to our mission of harnessing the power of data to drive growth and success. As a Data Engineer at VXI Global Solutions, you will play a critical role in designing, implementing, and maintaining our data infrastructure to support our customer experience and management initiatives. You will collaborate with cross-functional teams to understand business requirements, architect scalable data solutions, and ensure data quality and integrity. This is an exciting opportunity to work with cutting-edge technologies and shape the future of data-driven decision-making at VXI Global Solutions. Responsibilities: Design, develop, and maintain scalable data pipelines and ETL processes to ingest, transform, and store data from various sources. Collaborate with business stakeholders to understand data requirements and translate them into technical solutions. Implement data models and schemas to support analytics, reporting, and machine learning initiatives. Optimize data processing and storage solutions for performance, scalability, and cost-effectiveness. Ensure data quality and integrity by implementing data validation, monitoring, and error handling mechanisms. Collaborate with data analysts and data scientists to provide them with clean, reliable, and accessible data for analysis and modeling. Stay current with emerging technologies and best practices in data engineering and recommend innovative solutions to enhance our data capabilities. Requirements: Bachelor's degree in Computer Science, Engineering, or a related field. Proven 8+ years' experience as a data engineer or similar role Proficiency in SQL, Python, and/or other programming languages for data processing and manipulation. Experience with relational and NoSQL databases (e.g., SQL Server, MySQL, Postgres, Cassandra, DynamoDB, MongoDB, Oracle), data warehousing (e.g., Vertica, Teradata, Oracle Exadata, SAP Hana), and data modeling concepts. Strong understanding of distributed computing frameworks (e.g., Apache Spark, Apache Flink, Apache Storm) and cloud-based data platforms (e.g., AWS Redshift, Azure, Google BigQuery, Snowflake) Familiarity with data visualization tools (e.g., Tableau, Power BI, Looker, Apache Superset) and data pipeline tools (e.g. Airflow, Kafka, Data Flow, Cloud Data Fusion, Airbyte, Informatica, Talend) is a plus. Understanding of data and query optimization, query profiling, and query performance monitoring tools and techniques. Solid understanding of ETL/ELT processes, data validation, and data security best practices Experience in version control systems (Git) and CI/CD pipelines. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills to work effectively with cross-functional teams. Join VXI Global Solutions and be part of a dynamic team dedicated to driving innovation and delivering exceptional customer experiences. Apply now to embark on a rewarding career in data engineering with us!