Associate Manager

Sutherland

5 - 10 years

5 - 9 Lacs

hyderabad

Posted:5 hours ago| Platform:

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Skills Required

attrition control team management shrinkage sla management csat team motivation aht us banking process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Hi There,

We are hiring for Associate Manager role.

Location : Hyderabad - Manikonda

Shifts: 24/7 rotational shifts with 2 weekly offs

Experience: Customer Service and Banking experience (International BPO) along with team management experience.

Required Qualification: Graduate or Postgraduate

Overall Years of Experience and required Skill Sets: Minimum 6-7 years with hands in international process
Team handling experience
Understanding of attrition, shrinkage occupancy, Service Level, AHT, CSAT, NPS
Be attentive to details
Be able to work in a fast-paced environment
Have good working knowledge in MS Office applications: Word, excel, & PPT
Be able to adjust quickly and smoothly to changing priorities and conditions
Have ability to interpret data, identify trends, and make suggestions for improvements
Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Rotational shifts

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