Operations Team Lead

Description: Tele Leader

NOTE :

Company

Location

Experience

Preference:

Working Hours:

Language preferred :

Contact Person

Role & responsibilities

• Should be flexible towards rotational shifts, Extensions, and weekend working
• Achieve Daily, weekly, and monthly set Targets for the team.
• Should achieve 6500 calls per month per agent (dialed) & 100% achievement on allocation target
• To achieve a minimum of 80% quality score monthly for the team on audited calls.
• Should audit executive calls share on-time feedback & Conduct Mock call daily
• Calls to Allocation Conversion of 5% & From Overall Allocation SV Conversion to be at 20%
• Retain 90% of resources in the team Business Expectation - zero Attrition
• To control shrinkages within team
• Monitor team performance and report on metrics Good PC skills, especially MS Excel
• Excellent communication and leadership skills
• Decision-making skills
• Discover training needs and provide coaching, listen to team members' feedback, and resolve any issues or conflicts.
• Effectively motivate and encourage team members to work together towards a shared objective.
• To conduct weekly reviews against planned vs actuals for the team members and document them.

• Preferred Candidates Male/Female
• Excellent Communication Skills Mandatory
• Good Analytical Skills
• Hands-on experience in Microsoft Excel/PowerPoint and other presentation development tools.
• Team handling in Real Estate experience would be an added advantage
• Any Graduates /Non-Graduates
• Exceptional oral skills in regional languages Tamil/Kannada/Telugu/Hindi