Business Operations Manager

Job Summary:

We are seeking a dynamic and experienced Business Operations Manager to lead and manage a high-performing team. The ideal candidate will have a proven record of accomplishment of managing large, cross-functional teams (100+ headcount) and driving operational excellence within a fast-paced, global environment. This role requires a strong strategic mindset, exceptional leadership abilities, and a focus on driving efficiency and performance improvement across global operations.

Key Responsibilities:

1. Team Leadership & Management:

• Lead and manage a global team of 100+ professionals, ensuring alignment with business objectives and operational goals.
• Provide coaching, mentorship, and career development opportunities to team members, fostering a culture of high performance and continuous improvement.
• Implement resource planning and talent management strategies to ensure optimal team structure and performance across geographies.

1. Operational Excellence:

• Develop and implement business operation strategies to enhance efficiency and effectiveness across teams.
• Oversee the development and execution of processes, workflows, and systems to optimize business operations.
• Identify areas for process improvement and implement best practices to streamline operations and reduce costs.
• Monitor performance through data analysis and reporting, ensuring operational processes run smoothly and efficiently.

1. Cross-functional Collaboration:

• Collaborate with key stakeholders (including senior leadership, HR, finance, IT, and other departments) to ensure alignment with business objectives and operational goals.
• Work closely with global teams to resolve operational challenges and ensure seamless coordination between regions.
• Drive continuous improvement initiatives and ensure effective communication across the team.

Strategic Planning & Execution:

• Collaborate with leadership teams to define and execute strategic goals and operational plans.
• Identify opportunities to scale operations globally, including resource allocation, technology adoption, and process optimization.
• Provide insights and recommendations to senior leadership based on operational performance data, market trends, and industry best practices.

1. Global Team & Stakeholder Management:

• Serve as the primary point of contact for business operations across all global regions.
• Ensure seamless integration and collaboration between teams in different geographies, ensuring cultural sensitivities and regional differences are considered.
• Manage expectations and drive performance across multiple locations, ensuring alignment with overall business objectives.

1. Risk & Compliance Management:

• Ensure compliance with relevant regulations and standards across all regions.
• Identify potential risks to operational continuity and develop mitigation strategies.
• Lead efforts to adhere to quality and security standards across all global operations.

Qualifications & Skills:

• 15+ years of experience in business operations, with a minimum of 5 years in a leadership role managing 100+ headcount, with a focus on managing global teams with a fast-paced, global environment
• Exceptional leadership and team management skills with the ability to motivate and inspire large, diverse teams.
• Proven ability to manage, mentor, and develop talent in a high-growth, global environment.
• Experience in managing P&L, SLAs, client relationship management, revenue expansion.
• Experience managing relationships with both internal stakeholders.
• Exceptional leadership and team management skills with the ability to motivate and inspire large, diverse teams.
• Deep understanding of business operations, process optimization, and performance management.
• Hands-on experience with project management tools, data analysis, and reporting.
• Familiarity with enterprise software, business management systems and operational tools.
• Strong interpersonal and communication skills, with the ability to interact effectively with senior leadership, stakeholders, and global teams.
• Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or other advanced degree is a plus.
• Strong verbal and written communication skills in English; additional language skills are a plus.

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