Business Operations Manager

Job Title:

Role Overview

dynamic, execution-driven, and customer-obsessed Business Operations Manager / Service Delivery Manager

You will be the backbone of our customer success engine ensuring seamless onboarding, timely delivery, strong coordination between product, tech & customers, and driving operational excellence across projects.

Senior Leadership

What Youll Own (Key Responsibilities)

1. Service Delivery Excellence

• Ensure smooth execution of projects across AUTOSherpa & YOCOYA AI platforms
• Maintain high-quality service levels, SLAs, and customer satisfaction metrics
• Build predictable and scalable delivery processes

2. Customer Success & Relationship Management

• Be the single point of contact for enterprise customers
• Be the single point of contact for enterprise customers
• Collaborate closely with OEMs, dealer groups, insurance companies & CX teams

3.

• Lead and mentor cross-functional operations & service teams
• Build SOPs, dashboards, workflows, and reporting systems
• Drive weekly reviews, delivery updates, and internal coordination

4. Process Improvement & Automation

• Identify operational gaps and implement tech-driven improvements
• Work with product teams to enhance platform workflows based on customer feedback
• Champion automation and standardization using YOCOYAs AI & workflow tools

5. KPI Monitoring & Execution

• Own delivery KPIs: TAT, adoption rate, retention, support performance
• Prepare reports, insights, and analytics for leadership reviews
• Monitor project budgets and operational costs

What Were Looking For (Qualifications)

• Bachelors degree (BE/BBA/BCom/BSc/MBA preferred)
• 3 to 6 years experience in Operations, Service Delivery, SaaS/CRM, or Customer Success
• Strong leadership, execution mindset, and team management skills
• Excellent communication skills (English preferred)
• Tech-savvy familiarity with CRMs, workflow systems, or BI platforms is a plus
• Experience in Automotive, BFSI, SaaS, or CX industries is an added advantage
• Ability to work under pressure, manage multiple accounts, and drive outcomes

Why Join YOCOYA? (Benefits & Culture)

• Health Insurance
• Life Insurance
• Provident Fund
• Work-from-Home Flexibility (role requires on-site presence for key days)
• High-growth environment working directly with leadership
• Opportunity to work with unicorns, OEMs, and enterprise brands
• Clear career progression into Senior Operations Leadership

Workplace Address

YOCOYA (WyzMindz Solutions Pvt. Ltd.)

19/3, 3rd Floor, Srinivasa Industrial Estate Konanakunte, Kanakapura Road, Bengaluru 560062 Landmark: Near Yelachenahalli Metro Station (Pillar No. 127)

Google Maps: https://maps.app.goo.gl/JH5KuJmRWJ1PXqTq6