First Focus Business Solutions

Responsibilities: * Maintain office supplies inventory * Ensure compliance with company policies & procedures * Manage facility maintenance schedule * Provide administrative support to team members Food allowance Health insurance Provident fund Annual bonus Shift allowance

Key Responsibilities Operations Management : Lead and manage day-to-day operations of the BPO department. Oversee workflow, resource allocation, and the overall performance of teams. Team Leadership & Development : Supervise a team of supervisors, team leads, and agents. Provide coaching, mentorship, and training to ensure that team members have the necessary skills and knowledge to meet targets. Client Relationship Management : Serve as the primary point of contact for client communications. Build and maintain strong relationships with clients, ensuring satisfaction and a high level of service delivery. Performance Monitoring & Reporting : Monitor KPIs, SLAs, and other performance metrics. Generate regular reports for both internal and client-facing stakeholders. Use data to drive improvements and optimize processes. Process Improvement : Identify areas for process optimization, cost reduction, and productivity enhancement. Implement best practices and continuous improvement initiatives to achieve operational efficiency. Resource Planning & Scheduling : Ensure the right number of staff is in place to handle operational demands. Handle workforce planning, forecasting, and scheduling to maintain adequate coverage. Compliance & Quality Assurance : Ensure compliance with internal policies, industry regulations, and client-specific guidelines. Monitor quality assurance processes to maintain high service standards. Issue Resolution : Address and resolve operational challenges and escalated issues in a timely manner. Proactively identify potential problems and provide solutions. Collaboration & Reporting : Collaborate with senior management, HR, IT, and other departments to ensure smooth operational functions. Provide regular updates on operations to management. Preferred candidate profile Minimum of 8 years of experience in a non voice BPO environment, with at least 4 years in a leadership or managerial role. Strong understanding of international BPO operations, client service, and performance metrics. Excellent leadership, coaching, and team-building skills. Exceptional communication and interpersonal skills, with the ability to manage client relationships effectively. Proven experience in process improvement, project management, and change management. Ability to handle high-pressure situations and manage multiple tasks simultaneously. Strong analytical and problem-solving skills with proficiency in data analysis and reporting. Knowledge of US Title Insurance and Mortgage process is a plus.

Manage day-to-day administrative operations of the office. Handle office supplies, inventory, and procurement processes. Handling inquiries, coordinating appointments, and maintaining a tidy reception area Coordinate with vendors, service providers, and maintenance personnel. Maintaining Attendance register and Visitor Register Coordinating with housekeeping to complete the daily routine Work Collecting Courier and Bills which we receive from Vendors Filing the invoice / bills on daily basis Monitor and manage petty cash and office expenses. Flexibility to work in day/night shifts as per business requirement (preferred) Additional allowance applicable for night shifts

Responsibilities: Analyze, capture, and verify information related to U.S. real estate transactions. Ensure timely completion of work within defined productivity and quality parameters. Maintain accuracy and consistency while processing real estate documents and records. Requirements: Strong analytical and communication skills. Attention to detail and ability to work with Complicated instruction set. Male candidates must be Willing to work in night shifts (incl. of night allowance) Candidates preferred from any International BPO Basic knowledge of U.S. real estate process (preferred or optional).

Key Responsibilities Operations Management : Lead and manage day-to-day operations of the BPO department. Oversee workflow, resource allocation, and the overall performance of teams. Team Leadership & Development : Supervise a team, Provide coaching, mentorship, and training to ensure that team members have the necessary skills and knowledge to meet targets. Client Relationship Management : Serve as the primary point of contact for client communications. Build and maintain strong relationships with clients, ensuring satisfaction and a high level of service delivery. Performance Monitoring & Reporting : Monitor KPIs, SLAs, and other performance metrics. Generate regular reports for both internal and client-facing stakeholders. Use data to drive improvements and optimize processes. Process Improvement : Identify areas for process optimization, cost reduction, and productivity enhancement. Implement best practices and continuous improvement initiatives to achieve operational efficiency. Resource Planning & Scheduling : Ensure the right number of staff is in place to handle operational demands. Handle workforce planning, forecasting, and scheduling to maintain adequate coverage. Compliance & Quality Assurance : Ensure compliance with internal policies, industry regulations, and client-specific guidelines. Monitor quality assurance processes to maintain high service standards. Issue Resolution : Address and resolve operational challenges and escalated issues in a timely manner. Proactively identify potential problems and provide solutions. Collaboration & Reporting : Collaborate with senior management, HR, IT, and other departments to ensure smooth operational functions. Provide regular updates on operations to management. Preferred candidate profile Minimum of 5 years of experience in a non voice BPO environment, with at least 3 years in a leadership or managerial role. Strong understanding of international BPO operations, client service, and performance metrics. Excellent leadership, coaching, and team-building skills. Exceptional communication and interpersonal skills, with the ability to manage client relationships effectively. Proven experience in process improvement, project management, and change management. Ability to handle high-pressure situations and manage multiple tasks simultaneously. Strong analytical and problem-solving skills with proficiency in data analysis and reporting. Knowledge of US Title Insurance and Mortgage process is a plus.

Role & responsibilities Handle end-to-end recruitment including interview coordination. Manage onboarding, documentation, and HRIS updates. Maintain attendance, leave records, and employee files. Assist with payroll inputs and HR reporting. Support employee engagement activities and grievance handling. Support in statutory compliance tasks