Roles and Responsibilities 1. Maintenance of Trail run, Repair, Maintenance, of Rice Mill Machinery. 2. Ensure customer satisfaction to avoid escalation of issues 3. Responsible and accountable for service deliverables 4. Ensure there is an adequate amount of Spares to cater to all customer calls 5.Providing necessary skills / training to the team members based on needs and gaps Candidate should be from Rice Mill Machinery industry Additional 1. Min 5-10 Years experienced candidates. 2. ITI/Diploma in Fitter. 3. Ready with Passport and Ready to Travel in India and Abroad.
Young,energetic & dedicated reliable graduates with minimum 12 years experience in Marketing of Engineering Machinery /Industrial Products / Agricultural Implements / Air Compressors / Rice Mill Rubber Rolls Pumps & willing to travel extensively Proven working experience as a business development manager role in similar field Hindi speak is mandatory
Job description Young,energetic & dedicated reliable graduates with minimum 12 years experience in Marketing of Engineering Machinery /Industrial Products / Agricultural Implements / Air Compressors / Rice Mill Rubber Rolls Pumps & willing to travel extensively Proven working experience as a business development manager role in similar field Hindi speak is mandatoryRole & responsibilities
Role & responsibilities Leadership & Management : Lead and develop the HR team, removing obstacles for their team members to deliver results through people. Strategic HR Planning : Develop, implement, and monitor HR strategies, systems, and procedures to support overall business objectives. Recruitment & Talent Management : Oversee the entire recruitment process, from job analysis to selection and onboarding, and manage programs for employee development and retention. Employee & Labor Relations : Act as a bridge between management and employees, addressing grievances, mediating disputes, and fostering positive communication and relationships. Performance Management : Design and manage performance appraisal systems, providing training and guidance to managers on performance reviews and continuous feedback. Compensation & Benefits : Develop and administer competitive compensation structures and employee benefits programs, ensuring compliance and market relevance. Legal Compliance & Policy : Ensure the organization adheres to labor laws, regulations, and internal HR policies. Culture & Employee Engagement : Nurture a positive, inclusive, and productive work environment by developing and implementing strategies that enhance employee morale and engagement. Data Analysis : Analyze HR metrics to implement data-driven initiatives and improve HR effectiveness. Key Skills & Competencies: Leadership & People Management Communication & Influencing Skills Team Management Strong Understanding of Labor Laws & HR Compliance HR Analytics and Technology Savvy
GM After Sales will be responsible for maximizing customer retention and profitability after a sales by overseeing service, handling complaints, and fostering customer loyalty. Key duties include managing a Team, analyzing performance metrics, improving process, and collaborating with other departments to ensure customer satisfaction and meet company objectives. They also handle budgets, warranties, and training for their team. Role & responsibilities Customer relations : Handle escalated customer complaints, manage warranty claims to ensure high customer satisfaction. Team Management : Lead, hire, train, and evaluate the after-sales team, include service advisors and technicians. Operating management : Oversee daily operations for service, parts and warranty departments to ensure efficiency and compliance with company and manufacturer standards. Performance analysis : Monitor and analyze key performance indicators (KPIs) and service metrics to identify areas for improvement. Sales and Profits : Maximize profitability by selling value-added products and services like extended warranties and service plans, and by ensuring efficient workshop productivity. Strategy and Improvements : Develop and implement after sales strategies, identify opportunities for process improvement, and provide feedback to other departments (like product development and marketing) based on customer insights and market trends. Budget management : Develop and manage the after-sales departments budget, expenses, and resource allocations. Preferred candidate profile Excellent customer service and communication skills. Strong leadership and team-building abilities. Analytical skills to interpret data and identify trends. Problem-solving skills to handle complex customer issues. Experience with managing budgets and operational efficiency.
The General Manager After Sales will be responsible for driving customer retention, strengthening brand loyalty, and maximizing profitability through effective management of service operations, warranty handling, and customer experience. This role will lead the after-sales function including service operations, parts, and warranty management, while ensuring alignment with business objectives and quality standards. Key Responsibilities: Customer Relationship Management Handle escalated customer complaints and ensure quick and effective resolution. Oversee warranty administration and claims processing to maintain high customer satisfaction levels. Team Leadership & Development Lead, hire, train, and evaluate the after-sales team including service advisors and technicians. Develop a culture of performance excellence and customer-centricity. Conduct regular training programs to enhance technical and soft skills. Operations Management Oversee daily operations of the service, parts, and warranty departments. Ensure adherence to company policies, quality standards, and OEM guidelines. Drive efficiency in workshop operations and optimize turnaround time. Performance & Reporting Monitor and analyze key performance indicators (KPIs) such as: Customer Satisfaction Index (CSI) Workshop productivity Repeat service rate Warranty cost control Identify operational gaps and implement corrective actions. Revenue & Profitability Increase revenue through: Extended warranties Service packages Value-added services Ensure cost optimization and profitability across after-sales operations. Strategy & Process Improvement Develop and deploy after-sales strategies aligned with company goals. Identify improvement opportunities based on customer feedback and market trends. Work closely with Sales, Product, and Marketing teams to improve customer experience and retention. Budget Management Prepare and manage budgets for after-sales operations. Track expenses and ensure effective cost control. Align resource allocation with business needs. Preferred Candidate Profile: Proven experience in after-sales operations, preferably from the automotive or manufacturing sector. Strong customer relationship management skills. Demonstrated leadership and people management capabilities. Ability to analyze data and implement performance improvements. Strong problem-solving and decision-making skills. Experience handling budgets and operational planning.
Job description Roles and Responsibilities 1. Maintenance of Trail run, Repair, Maintenance, of Rice Mill Machinery. 2. Ensure customer satisfaction to avoid escalation of issues 3. Responsible and accountable for service deliverables 4. Ensure there is an adequate amount of Spares to cater to all customer calls 5.Providing necessary skills / training to the team members based on needs and gaps Candidate should be from Rice Mill Machinery industry Additional 1. Min 3-10 Years experienced candidates. 2. ITI/Diploma in Fitter.
Responsibilities Install new color sorting equipment at client sites. Perform routine maintenance and inspection of color sorters. Diagnose and repair mechanical, electrical, and software issues. Provide technical support and training to clients on equipment operation. Document service activities and maintain accurate records. Collaborate with the sales and support teams to address client needs. Stay updated with the latest technology and updates in color sorting equipment. Qualifications Bachelor's degree in Engineering, Electronics, or a related field. 5+ years of experience in servicing industrial equipment, preferably color sorters. Excellent problem-solving skills and technical aptitude. Strong communication skills and a customer-oriented approach. Ability to work independently and manage multiple tasks effectively. Willingness to travel frequently to client locations.
Roles and Responsibilities: 1. Maintenance of Trail run, Repair, Maintenance, of Rice Mill Machinery. 2. Ensure customer satisfaction to avoid escalation of issues. 3. Responsible and accountable for service deliverables. 4. Ensure there is an adequate amount of Spares to cater to all customer calls. 5. Providing necessary skills / training to the team members based on needs and gaps. * Candidate should be from Rice Mill Machinery industry Additional: 1. Min 3-10 Years experienced candidates. 2. ITI/Diploma in Fitter.
Responsibilities: Install new color sorting equipment at client sites. Perform routine maintenance and inspection of color sorters. Diagnose and repair mechanical, electrical, and software issues. Provide technical support and training to clients on equipment operation. Document service activities and maintain accurate records. Collaborate with the sales and support teams to address client needs. Stay updated with the latest technology and updates in color sorting equipment. Qualifications: Bachelor's degree in Engineering, Electronics, or a related field. 5+ years of experience in servicing industrial equipment, preferably color sorters. Excellent problem-solving skills and technical aptitude. Strong communication skills and a customer-oriented approach. Ability to work independently and manage multiple tasks effectively. Willingness to travel frequently to client locations.
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