Colleague Support Progressing & Performing (India)

Role Overview: As a Vice President - Colleague Support Progressing & Performing in Barclays, you will embark on a transformative journey to shape the future of Colleague Journeys based in Chennai. Your role will involve leading the Progressing operations team and collaborating closely with UK-based counterparts overseeing Rewarding and Performing and Core HR. Your pivotal role will focus on driving service excellence, operational transformation, and strategic alignment across HR delivery. You will champion change, embed automation, and strengthen governance and risk frameworks to ensure scalable, compliant, and future-ready Colleague Support. Managing a team of 60 colleagues including AVPs and Team Managers will be a key aspect of your responsibilities. Key Responsibilities: - Drive consistent, high-quality HR service delivery across Progressing, Rewarding and Performing, and Core HR operations with proven global experience. - Monitor SLAs, CSAT, KPIs, and customer satisfaction metrics to ensure operational efficiency aligned to the EEEC model. - Ideate and implement continuous improvement initiatives. - Lead transformation programs end-to-end aligned with CX strategy and coordination with CoE, HR Tech & associated teams. - Identify automation opportunities across HR processes using data and workflow analysis. - Establish robust controls and compliance mechanisms across Colleague Support. - Collaborate with UK-based VPs to align on global standards and shared services. - Inspire and develop a high-performing team culture focused on accountability and innovation. Qualifications Required: - Masters degree in human resources, Business Administration, or related field preferred. - Progressive years of experience in HR Service Delivery, with at least 5 years in a senior leadership role. - Proven track record in leading large-scale HR service delivery and transformation initiatives. - Experience working in a global matrixed environment and managing cross-functional teams. - Strong understanding of HR systems, automation tools, and governance frameworks. Exposure to Workday and Service Now highly preferred. Location: Chennai, India Note: The additional details of the company and the purpose of the role have been omitted from the Job Description as per the provided instructions.,