Operation Executive - Car Rental

Role Overview: You will be responsible for handling calls from clients and making reservations on the online portal. Additionally, you will allocate reservations to vendors, confirm reservation details to clients, and follow up with drivers for pre-journey confirmation as per the fixed schedule and vehicle readiness. It will be your duty to update the portal with dispatch details and maintain strict SLA/TAT for all activities. Providing solutions to customer queries/complaints and coordinating with various departments for billing/vendor related queries will also be part of your role. Prior car rental experience is preferred. Key Responsibilities: - Handle calls from clients and make reservations on the online portal - Allocate reservations to vendors - Confirm reservation details to clients - Follow up with drivers for pre-journey confirmation and vehicle readiness - Update portal with dispatch details - Maintain strict SLA/TAT for all activities - Provide solutions to customer queries/complaints - Coordinate with vendor management and administrative departments for billing/vendor related queries - Troubleshoot emerging queries and maintain high standards of service Qualifications Required: - Prior car rental experience preferred Additional Details: The job types available for this role are full-time, fresher, and internship. The benefits include health insurance, leave encashment, and provident fund. The work location is in person.,