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JLL
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Guest Service Assistant

Guest Service Assistant

JLL

2 - 6 years

0 Lacs

karnataka

Posted:22 hours ago| Platform: Shine logo

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Skills Required

facility operations front office operations visitor management helpdesk management client handling team management sla management billing insurance processing compliance management communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

In this role as a Front Office Executive Guest Experience Assistant, your primary responsibility will be to manage the daily Front Office Operations of our sites. This includes attending to visitors" queries, directing visitors to appropriate contacts, sorting out mails, answering incoming calls, and arranging appointments for guests to meet with company staff. You will also be tasked with managing and guiding walk-in candidates and clients at the reception, as well as handling the helpdesk whenever required. Additionally, you will receive complaints from concerned employees and allocate them to the relevant FM Department. Key Responsibilities: - Manage daily Front Office Operations - Attend to visitors" queries and direct them appropriately - Sort out incoming mails and answer calls - Arrange appointments for guests - Guide walk-in candidates and clients - Handle helpdesk tasks and assist with administration - Receive and allocate complaints from employees In this role, you will also be responsible for maintaining a high level of performance excellence. You will muster all housekeeping staff before deployment, communicate daily priorities, take regular rounds of the facility to identify and address issues, and coordinate clients" queries and complaints. Issuing temporary badges and laptop badges for clients, trainers, and vendors will also be part of your duties. Qualifications Required: - Excellent spoken and written English and Chinese language skills - Ability to communicate technical issues effectively - Strong teamwork skills Furthermore, as part of a larger team, you will be involved in launching improvement and savings programs that benefit both the company and its clients. This may include implementing energy management programs to reduce utility costs and eliminate wastages. You will also be responsible for maintaining SLA matrices for access card and ID card issues, tracking work orders and tickets, managing and motivating the team towards service delivery, and following company processes and policies to ensure compliance. Additional Company Details: - The company encourages individuals who can uphold superior quality service - Teamwork is essential to meet performance targets set out in the contract - Quarterly or annual basis performance measurements are developed to ensure targets are met If you are a good communicator with a strong command of English and Chinese languages, and if you are motivated to explore possibilities in a dynamic work environment, we invite you to apply for this position today.,

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Guest Service Assistant