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0.0 - 3.0 years
1 - 4 Lacs
Pune
Work from Office
Role & responsibilities International chat/Voice process Excellent English communication is a must (spoken & written) Rotational shifts & 2 days rotational week off Work Location - Pune Freshers & graduates can apply Fast-paced, global work environment. Note :- Interested candidates kindly, share your updated cv on rudrika.sawant@wns.com or contact - 8983041815
Posted 3 days ago
0.0 - 3.0 years
3 - 3 Lacs
Gurugram
Work from Office
Job Summary We are hiring for Customer Service International Voice Process focused on the US Healthcare domain . You will be responsible for resolving customer queries via calls, assisting with claims, benefits, authorizations, and billing inquiries, while ensuring compliance with US healthcare regulations and delivering an exceptional experience. Role & responsibilities Respond to inbound and outbound calls related to healthcare insurance, claims, billing, and eligibility. Assist US-based members and providers with accurate and timely information. Maintain a strong understanding of healthcare benefits, medical terminology, and insurance workflows. Accurately document customer interactions and transactions in the system. Ensure HIPAA compliance and protect patient privacy at all times. Meet and exceed key performance metrics including quality, customer satisfaction (CSAT), and Average Handling Time (AHT). Collaborate with internal teams for escalation resolution and process improvement. Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating the member website, and other websites while encouraging and reassure them to become self-sufficient Preferred candidate profile Minimum 6 months to 3 years of experience in international voice process (preferably Healthcare & Welfare). Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design) Excellent verbal and written communication skills in English. Strong interpersonal skills with the ability to remain patient and empathetic. Comfortable working night shifts and rotational offs. Basic computer literacy and typing skills. Experience with international healthcare insurance processes (e.g., claims adjudication, EOB, authorizations). Knowledge of HIPAA regulations. Graduate in any stream (preferably Life Sciences, Healthcare, or related fields). Undergraduates with relevant BPO experience are eligible to apply Knowledge of billing practices and procedures preferred Proficiency with word processing and spreadsheet software and required Perks & Benefits Paid training and continuous development Cab Facility or Transport Allowance Medical Insurance Life Insurance
Posted 4 days ago
1.0 - 2.0 years
1 - 2 Lacs
Mumbai, Maharashtra, India
On-site
Job Description: Responsibility of an Operations Support Executive includes supporting various operation teams by driving vendor for delivery as per SLA. reviewing and implementing improvement & responsible to drive various parties as per SLA. Duties / Responsibility Keeping check and control on SLA & optimizing it by Planning and operational efficiency to meet organizational goals. Managing customer expectations and escalations. Fair knowledge of Helpdesk operation, Cash in transit,Insurance process Must be of aware of regulatory guidelines by authorities Capabilities to adopt frequent changes in scope and delivery as per business & customer requirement Should be able to communicate with customer & internal stake holder. Citification & Skills Must have Bachelors / Masters degree Must possess exceptional communications skills as he deals with people from the top management, clients, customers, and staff. He/she must be analytical, professional and organized. Should know how to work independently and as part of a team. They must have excellent mathematical skills. Note: Please apply those who are from Mumba i Location Role: Finance - Other Industry Type: FinTech / Payments Department: Finance & Accounting Employment Type: Full Time, Permanent Role Category: Finance Education UG: Any Graduate
Posted 5 days ago
0.0 - 3.0 years
1 - 2 Lacs
Bengaluru
Work from Office
Job Title: Insurance Desk Executive TPA Coordination / Claims Specialist Location Options: Cloudnine hospital Sarjapura branch (BLR) BBMP Khata No: 1907/Sy No: 26/1, 26, 2nd Main Rd, Kaikondrahalli, Haralur, Bengaluru, Karnataka 560035 - Sarjapur Cloudnine hospital Thanisandra branch (BLR) Address: Sy No: 86/2 and 86/3, Thanisandra Village, Thanisandra Main Rd, RK Hegde Nagar, Bengaluru, Karnataka 560077 Organization: Ayu Health Hospitals Experience Required: 02 years (Freshers are welcome to apply) Preferred Gender: Male Candidates Preferred Location: Candidates residing near hospital locations will be given preference About Ayu Health: Ayu Health is one of Indias fastest-growing healthcare networks, dedicated to making high-quality healthcare accessible and affordable for all. With a focus on technology-driven solutions, Ayu Health partners with reputed hospitals and clinics across the country to deliver standardized care, transparent pricing, and a seamless patient experience. We are on a mission to build Indias most trusted healthcare brand. Key Responsibilities: Handle insurance/TPA desk operations at the hospital premises Coordinate with TPA and insurance representatives for claim submission and follow-up Manage and organize patient insurance documentation accurately Track approvals, follow up on pending claims, and address rejections effectively Communicate professionally with patients, hospital staff, and insurance partners Support hospital administrative needs and maintain documentation records Multi-task and work collaboratively within the hospital environment Candidate Requirements: 02 years of experience in TPA coordination, insurance desk, or claims processing in hospitals (Freshers with good communication skills can apply) Strong interpersonal and communication skills Basic understanding of hospital processes is a plus Ability to manage documents and work efficiently under pressure Must be reliable, punctual, and a team player Preference will be given to candidates living nearby the hospital location Male Candidates only Immediate Joiners will be preferred
Posted 1 week ago
0.0 - 4.0 years
1 - 3 Lacs
Thane, Navi Mumbai, Mumbai (All Areas)
Work from Office
Renewal process life insurance Good communication. Salary upto 24k ctc Day Shift Rotational week off Need Linguistic candidates Gujrati, Malyalam, Punjabi Required Candidate profile HSC is mandate How To Apply..? To schedule your interview Call or send your CV through WhatsApp number mentioned below HR Priyanka:- 7875990932
Posted 1 week ago
0.0 - 4.0 years
0 Lacs
panaji, goa
On-site
As an Admission and Billing Specialist, your primary responsibilities will include patient intake by accurately gathering and entering patient information into the system. You will also assist with pre-admission processes, such as pre-authorization and necessary paperwork, to ensure a smooth admission experience for patients. Additionally, you will be responsible for providing accurate treatment cost estimates to patients and minimizing patient waiting time at the billing counter. In terms of billing duties, you will be managing the entire inpatient admission and billing cycle, which includes handling estimates, invoices, and discharge billing. This will involve processing insurance claims, addressing billing inquiries from patients, doctors, and insurance companies, and ensuring billing accuracy by updating records and retaining required documentation. You will also be responsible for generating reports, tracking billing metrics, investigating and resolving billing errors or issues, and ensuring that billing procedures comply with company policies and regulations. This role offers various job types including full-time, permanent, fresher, and contractual/temporary positions. The benefits associated with this position include health insurance, leave encashment, life insurance, paid sick time, and provident fund. The work location for this role is in person. In summary, as an Admission and Billing Specialist, you will play a crucial role in facilitating a seamless admission process for patients and managing the billing cycle efficiently while ensuring compliance with company policies and regulations.,
Posted 1 week ago
4.0 - 9.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Job Summary: We are hiring an experienced RTR (Record to Report) Specialist with a solid background in finance operations within a BPO setting. The ideal candidate must have hands-on experience in RTR processes along with proven transition/migration experience. Key Responsibilities: Execute and manage end-to-end RTR processes including journal entries, general ledger accounting, intercompany accounting, and month-end/year-end closing activities Ensure timely and accurate financial reporting in accordance with accounting standards Drive and support process transitions including knowledge transfer, documentation, and stabilization Identify and implement process improvements for operational efficiency Ensure adherence to SLAs, KPIs, and compliance requirements Work closely with internal and external stakeholders to support business needs Mandatory Requirements: 3+ years of RTR experience in a BPO environment Proven experience in process transition/migration within finance Strong understanding of Record to Report workflows Proficient in accounting tools and ERP systems (e.g., SAP, Oracle) Strong communication and stakeholder management skills Preferred Qualifications: Bachelors degree in accounting, Finance, or a related field Exposure to insurance accounting (added advantage, not mandatory) Experience with automation/analytical tools (e.g., Excel macros, Power BI) is a plus Shift Timing: 2:00 PM to 11:00 PM. (5 Days WFO). 6-12 Months C2H Model (Conversion and Extension) One way Cab facility provided. Interview round: 3 Rounds (Telephonic round, Technical round and HR discussion) Note: We are accepting only R2R profile from BPO sectors The applicants should have extreme good communication skills. 3 or 3+ years of experience must have into R2R Process. Notice period: Immediate joiners or 20 Days. Interested Applicants can reach out to me with your recent updated CV. Regards Nithin N 8660251618 nnithin@astoncarter.com
Posted 1 week ago
1.0 - 6.0 years
3 - 4 Lacs
Noida
Work from Office
Wipro (International Voice Process) Customer Support Noida UK Shift (12 PM – 12 AM, 9.5 Hr) 5 days work SAT AND SUN Fixed Off 1 side cab Graduate only Fresher: 3.80 LPA Need MIN 1 year exp In International Voice Process (4.20 LPA) DM:9773788967
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
Noida, Ghaziabad, Delhi / NCR
Work from Office
Role & responsibilities Any Graduate with 06 months Experience in international process International voice Process Rotational shifts Excellent communication requires 5 Days working, both side cab incentive Call/Whatsapp RASHMI 8130669625 Preferred candidate profile Perks and benefits
Posted 1 week ago
0.0 - 5.0 years
1 - 2 Lacs
Ambarnath
Work from Office
Aditya Nursing Home Ambarnath is hiring Back Office Executive. Job role is as follows: Insurance billing Mediclaim processing Purchase Management Digital Marketing Banking work Administration MS Excel If interested, contact Ameya: 9146629767
Posted 2 weeks ago
1.0 - 6.0 years
2 - 7 Lacs
Gurugram
Work from Office
Product overview / Project overview OFSS BPO is looking for candidates with a minimum of 6 months and up to 3 years of work experience to work on back-office processes for the Correspondent Mortgage Divisions of its US Residential Mortgage client. Candidates with US Residential Mortgage / Financial Services experience will be preferred. Candidates with Financial Services experience working in Domestic BPO can also apply. Education : Preferably a Commerce Graduate B. Com (H) and (P); BBA, BCA, Economics Graduates can also apply. Engineering Graduates & candidates from IT background not eligible. Soft / Behavioral Skills : - Good Communication skills / Comprehension skills - Good Listening skills - Eagerness to Learn and Improve - Open to work in Night shifts / Indian Holidays - Team Player Total Experience : Min: Yrs. 0.5 Max: Yrs. 3 Yrs Relevant Experience : Min: Yrs. 0.5 Max: Yrs. 3 Yrs Primary ( Essential ) Technical / Functional / Managerial Skills : - Proficiency in MS Office, IT support applications and other BPO related applications - Good Typing skills with high Accuracy levels (30-35 words per minute, Accuracy of 90-95%) - Good Analytical Skills / Problem Solving skills - Good Decision-making skills - Flexible with shift timings Special Requirements: - Minimum 6 months of work experience on a Mortgage / Financial Services project - Should be willing to work in night/rotational shifts - No Leave requirement over next 3 months - Not pursuing any Course / Degree / Diploma that may keep the candidate away from work or cause shift issues Responsibilities / Job tasks : 1. Data Entry of around 100-150 fields on client Loan Origination Platform/system. Associate will have to pull up various loan documents from clients imaging system to find required information to be entered 2. Indexing of Loan Documents of the borrower per Standard Operating Procedures 3. Review all loan documents & match/complete the information on client funding system that is used to register & fund all loans 4. Figure out discrepancies in the information entered on the system against the loan documents 5. Add suspense condition in case any documents are missing or incomplete 6. Run Compliance Ease test on the loan to assess risks & the auditor regulatory exposure. Compliance Ease determines if the loan meets the requirement of Fannie Mae, Freddie Mac, FHA, VA, FHLB, secondary market investors & regulators etc. 7. Add suspense condition incase loan doesnt pass the test 8. Run RESPA test for 0% tolerance fees (Origination & transfer taxes fees) & 10% tolerance fees (Title fees, Appraisal, credit report etc) 9. Maintain Daily Production sheet
Posted 2 weeks ago
1.0 - 6.0 years
1 - 5 Lacs
Chennai, Sholinganallur
Work from Office
Responsible for managing hospital insurance operations, including claim processing, TPA coordination, documentation, compliance, and team supervision to ensure timely reimbursements and reduce claim denials.
Posted 3 weeks ago
3.0 - 8.0 years
5 - 10 Lacs
Bengaluru
Work from Office
About Ethos Ethos was built to make it faster and easier to get life insurance for the next million families. Our approach blends industry expertise, technology, and the human touch to find you the right policy to protect your loved ones. We leverage deep technology and data science to streamline the life insurance process, making it more accessible and convenient. Using predictive analytics, we are able to transform a traditionally multi-week process into a modern digital experience for our users that can take just minutes! We ve issued billions in coverage each month and eliminated the traditional barriers, ushering the industry into the modern age. Our full-stack technology platform is the backbone of family financial health. We make getting life insurance easier, faster and better for everyone. Our investors include General Catalyst, Sequoia Capital, Accel Partners, Google Ventures, SoftBank, and the investment vehicles of Jay-Z, Kevin Durant, Robert Downey Jr and others. This year, we were named on CB Insights Global Insurtech 50 list and BuiltIns Top 100 Midsize Companies in San Francisco. We are scaling quickly and looking for passionate people to protect the next million families! About The Role Ethos is seeking a talented and driven SEO Content Writer based in Bangalore, India to join our fast-growing team. You will play a critical role in creating high-quality, search-optimized content that drives traffic, improves rankings, and supports user acquisition goals. We are looking for a proactive self-starter who is excited to help shape the content roadmap and has a passion for impactful writing in a mission-driven startup. Duties & Responsibilities: Write high-quality, engaging, and SEO-optimized content including blog posts, landing pages, and product-related copy to drive organic traffic growth. Collaborate with cross-functional teams (e.g. Product, Design, SEO, and Marketing) to align content strategies with broader business objectives. Edit and proofread content to ensure grammatical accuracy, consistency, and clarity. Monitor SEO performance metrics and iterate on content based on insights and feedback. Stay up to date with SEO best practices, Google algorithm changes, and content trends to maintain competitive edge. Contribute to building a scalable content pipeline that supports rapid testing and growth. Qualifications & Skills: 3+ years of experience in SEO-focused content writing, ideally in a B2C or high-growth startup environment. Strong grasp of SEO principles including on-page optimization, keyword targeting, and content structuring. Proven track record of producing content that ranks well and drives measurable results. Excellent command of written English for the United States audience, with a flair for storytelling and a detail-oriented approach to grammar and syntax. Comfortable working independently and managing multiple content projects simultaneously. Familiarity with tools such as Google Search Console, SEMrush, Ahrefs, SurferSEO, or similar. Experience with CMS platforms Prior exposure to the fintech, insurtech, or personal finance sectors is an advantage. #LI-Hybrid #LI-ND1 Don t meet every single requirement? If you re excited about this role but your past experience doesn t align perfectly with every qualification in the job description, we encourage you to apply anyway. At Ethos we are dedicated to building a diverse, inclusive and authentic workplace.
Posted 3 weeks ago
4.0 - 8.0 years
6 - 10 Lacs
Gurugram
Work from Office
WHO WE ARE: WHAT YOU LL DO: We are seeking a detail-oriented and analytical Life and Annuity Backend Quality Associate to support our operations team. This role involves managing the end-to-end review of processing of life insurance and annuity transactions, ensuring accuracy, compliance with regulatory requirements, and timely review of processing of policyholder requests. Review of life insurance and annuity applications, policy servicing, and related transactions accurately and efficiently. Review and verify policy documents, applications, and supporting materials for completeness and accuracy. Review policy adjustments, endorsements, renewals, and withdrawals as per company guidelines. Review and identify gap in step by Steps and process guidelines Coordinate with internal teams (New Business, Post Issue, claims,) to resolve discrepancies or issues. Ensure compliance with regulatory requirements and company policies. Analyses data for reporting and support audits as required. Assist in process improvement initiatives to enhance operational efficiency. WHAT YOU LL NEED: Bachelor s degree in business, Finance, Insurance, or a related field. 3+yrs of Proven experience in backend operations, preferably in life insurance or annuity processing. Strong knowledge of life insurance products, annuities, and related financial concepts. Proficient in MS Office (Excel, Word) and familiar with insurance processing systems. Strong attention to detail with excellent data entry and verification skills. Good analytical and problem-solving abilities. Effective communication skills, both written and verbal. Ability to work independently and manage multiple tasks efficiently. Experience with insurance policy administration systems (e.g. Onbase, LifeCad, or similar platforms). Knowledge of regulatory requirements (e.g., Reg 60) in insurance operations. Experience in a fast-paced, high-volume work environment. Strong Excel skills, including formulas, pivot tables, and data analysis. WHAT S IN IT FOR YOU We re looking for the best and brightest innovators in the industry to join our team. At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at www.zinnia.com for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. #LI-UM1
Posted 3 weeks ago
1.0 - 5.0 years
1 - 3 Lacs
Navi Mumbai
Work from Office
Job Roles & Responsibilities Handle property claims from receipt to settlement, ensuring timely resolution and customer satisfaction. Conduct thorough investigations into claim incidents, gathering evidence and interviewing witnesses as needed. Analyze policy coverage, assess damage extent, and determine appropriate settlement amounts. Collaborate with adjusters, agents, and other stakeholders to resolve complex cases efficiently. Maintain accurate records of all interactions with customers and internal communications. Process Info Shift Timing: US shifts Qualification: Graduate (Mandatory) Week Off: 2 Rotational Minimum 6months experience of Insurance processing, backend/operations BPO All documents required. Rounds of Interview: 1. HR Round 2. Ops Round Hiring Boundary 1. Panvel to Chembur 2. Panvel to Thane 3. Ghatkopar to Ambarnath Contact Details Number : 7304635458 Email : RituKaurR@hexaware.com
Posted 3 weeks ago
0.0 - 3.0 years
1 - 4 Lacs
Pune
Work from Office
Role & responsibilities Minimum of 1 year of experience in the insurance industry required. Experience in international insurance processes is mandatory. Willingness to work in rotational shifts (UK/US time zones). Five working days per week with two rotational weekly offs. Performance-based incentives provided as per process. Two-way cab facility available. NOTE :- Interested candidates kindly share your CV on rudrika.sawant@wns.com or contact 8983041815
Posted 3 weeks ago
1.0 - 4.0 years
1 - 4 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Hybrid
We are seeking a talented individual to join our US C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for US Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: - Manage own queue of work to ensure timely delivery on all cases as per SLA - Understand and process cases as per process guidelines and checklist - Deliver on KPIs as per company standards - Escalate delays and queries appropriately after due investigation - Responsible for creation of SOPs for new processes, update process manuals - Perform quality checks as per process requirement - Identify opportunities for process improvements with a view to provide better client services - Participate in process update sessions, Process Knowledge Tests, training and coaching sessions - Ensure adherence to policies & procedures as per organizations standards and SOPs - Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action - Adhere to data and information security guidelines What you need to have: - Good verbal and written communication skills - Attention to detail - Ability to learn new processes and systems, ability to adapt to change - Ability to prioritize and organize tasks - Ability to work independently and as a part of a team - Graduate - 6months - 5 years of experience in insurance broking domain What makes you stand out? - Analytical ability - Good working knowledge of MS Office particularly Word & Excel Why join our team: - We help you be your best through professional development opportunities, interesting work and supportive leaders. - We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. - Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh is the worlds leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with datadriven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the worlds leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person
Posted 3 weeks ago
1.0 - 3.0 years
2 - 3 Lacs
Navi Mumbai
Work from Office
Process: BackOffice Shift Timing: US shifts Qualification: Graduate (Mandatory) Week Off: 2 Rotational Salary: Annual- 3.75LPA (Based on Last drawn) Inhand- 27k Minimum 6months experience of Insurance processing, backend/operations BPO All documents required. Rounds of Interview: 1. HR Round 2. Ops Round Work Location: Loma IT Park DOJ: 14th July 2025
Posted 3 weeks ago
5.0 - 10.0 years
8 - 9 Lacs
Bengaluru
Work from Office
Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in General Commercial Insurance Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 3 weeks ago
7.0 - 12.0 years
10 - 12 Lacs
Bengaluru
Work from Office
Greetings, We are looking for Assistant Managers for a leading Insurance Company in Bengaluru . Designation- Assistant Manager This is a operations management role with with a team Management of 50-100 resources and 2-3 TL's. This is a Us insurance Profile where candidate would be handeling end to end responsibility of the whole process. Profile Requirements 7+ years of experience in Property & Casualty Insurance. Minimum 2 years of team Handling. Excellent Communication Skills. Experience in Process management. MIS Reports, and daily team operations, KPI's & similar metrics. Background in BPO\KPO Industry preferred. Comfortable working in US Shifts. Location Bangalore To know more on the role drop your cvs at the following number or call to discuss the details. *Prajit 7999557006 Warm Regards, Prajit Grover HR TEAM KVC CONSULTANTS LTD.
Posted 3 weeks ago
1.0 - 5.0 years
1 - 3 Lacs
Navi Mumbai
Work from Office
Process: Insurance BPO Designation: Executive & Sr. Executive Job Responsibilities: Efficiently handle and process insurance claims, ensuring accurate documentation, timely initiation, and resolution of claims such as First Notice of Loss (FNOL) and First Report of Injury (FROI). Collaborate with clients, claimants, and internal/external teams to gather necessary information, evaluate claims for coverage and liability, and determine appropriate payment amounts. Maintain detailed and accurate records of claims transactions, ensuring compliance with industry regulations and company policies while safeguarding sensitive client information. Identify potential fraud or discrepancies in claims, escalating issues for further investigation, and resolving claim-related concerns professionally to provide exceptional customer service. Support continuous process improvement initiatives to enhance the efficiency and effectiveness of claims management workflows. Criteria : 1 to 2 years of experience in P&C or Specialty Insurance BPO. Exposure to FNOL and FROI processes. Experience in claim management and payment processing. Willingness to work in US shifts. Week Off: 5 days working Transport: One-way transport provided for candidates within transport boundary Location - LOMA IT PARK, GHANSOLI If Interested share your resume on JuiliD@hexaware.com or 8657971384
Posted 4 weeks ago
0.0 - 4.0 years
3 - 3 Lacs
Pune
Work from Office
Responsibilities: * Resolve complaints promptly * Manage incoming customer queries via phone, email & chat * Maintain high NPS through exceptional service delivery * Meet KPIs related to call volume, resolution time & CSAT Health insurance Provident fund Annual bonus
Posted 1 month ago
2.0 - 5.0 years
4 - 8 Lacs
Mumbai
Work from Office
Company: Marsh Description: We are seeking a talented individual to join our MMA team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Specialist - Insurance Operations We re seeking for an individual who is ready to work with complex & diverse insurance work. This person will get opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must Ready to work in below shifts : 2:30 PM to 11:30 PM 6:30 PM to 3:30 AM Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Specialitys systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance While the above are basic requirements mentioned, the role may not be limited to only these listed. What you need to have: Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out: Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh , a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com , or follow on LinkedIn and X . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person
Posted 1 month ago
2.0 - 4.0 years
2 - 3 Lacs
Noida, Ghaziabad, Greater Noida
Work from Office
Greetings from Tech Mahindra!! Urgent Opening for Voice process: Work from office (Require experienced candidates in customer support): Noida Location Years of experience: 2 years and above Insurance process experiences preferable 5 days working- rotational shifts and rotational off's (Day shifts for female candidates) Immediate Joiners are Salary: 3LPA( Depending on interview,skills and experience) ** *Qualification: Graduation (Any Stream) MANDATORY** Job Description: We're looking for a customer-focused Voice Process Customer Support Agent to join our team! As a key member of our customer support team, you'll provide exceptional service to our clients, resolving queries and concerns via phone. If you have excellent communication skills, a patient demeanor, and a passion for delivering outstanding customer experiences, we'd love to hear from you! Key Responsibilities: - Handle customer queries and concerns via phone - Provide accurate and timely solutions to customers - Maintain high levels of customer satisfaction - Collaborate with internal teams to resolve issues *What We Offer:* - Competitive salary and benefits - Opportunity to work with a leading company - Career growth and development opportunities *If you're passionate about delivering exceptional customer experiences, apply now!* Interested candidates please email resume @ dm001099643@techmahindra.com or Walkin directly with your resume at the below mentioned address. A6, Tech Mahindra, near sahara chowk, sector 64, Noida, Uttar Pradesh https://maps.google.com/?q=28.614212,77.377129 (Near DMRC blue line Noida sector 62 metro station)
Posted 1 month ago
3.0 - 7.0 years
3 - 7 Lacs
Mumbai
Work from Office
Company: MMC Corporate Description: Marsh is seeking candidates for the following position based in the Mumbai(Powai) office. Analyst / Senior Analyst Insurance services (Grade B1/B2) What can you expect: Excellent exposure to complex & diverse insurance handling work. Opportunity to enhance insurance knowledge and understanding & build on client management skills. As a new colleague, you will be provided with Business Overview/Insights, in-depth process training, roles & responsibilities overview, expectations of various stakeholders to make you successful in this role. Within the first 30 days, we expect you to gain good understanding of the role and requirement that it entails. Within 60 days, attain competency & have a good understanding of process and systems & finally within 90 days be able to handle the work processing with limited support What is in it for you Holidays (As Per the location the final decision will depend on business requirements at that time) Shared Transport (Provided the address falls in accepted service zone) We will count on you to: Process and self-Management: Contribute to achieve the Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and is in compliance at all times. Maintains performance standards. Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Completing all training related activities when assigned Cognizant of completing all assigned activities within the stipulated time Ensuring all production targets are met in training Ensuring all production targets are met in BAU (Post training) Ensuring all Quality targets are met in training Ensuring all quality targets are met in BAU (Post training) Communicate status of work, any issues with team managers and manager on time Schedule adherence is a must No unplanned leaves Ready to work in below shifts : 6:30 PM to 3:30 AM Your hiring manager and HR will inform you the shift requirement for the team you are interviewing for. Compliance, Regulatory and Procedural Responsibilities Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interest of the company Appropriate usage of Marsh Speciality's systems to monitor, record and retain information Demonstrate clear understanding of regulatory requirements Proactively ensures compliance with regulatory and risks framework Adheres to policies, guidelines and operating procedures Keeps own knowledge and expertise up to date and relevant Identifies and evaluates risks appropriately. Recognises how own actions impact on compliance What you need to have Prior years of work experience Graduate in any stream Fair understanding of Insurance Broking business and dynamics Good command over spoken and written English Superior comprehension and articulation skills Ability to prioritize and organise tasks, work within stiff timelines Eye for detail and innovative mindset Basic knowledge of MS Office Willingness to learn and adapt to changes What makes you stand out Insurance certification from The Institutes, USA Post-Graduation/Certificate Courses in Insurance Any prior experience on any insurance process While the above are basic requirements mentioned, the role may not be limited to only these listed. Marsh, a business of Marsh McLennan (NYSEMMC), is the worlds top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businessesMarsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Posted 1 month ago
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