Job Title: Global Visa Consultant - Customer Care Location: Navi Mumbai (India)Position Overview:A dedicated Global Visa consultant is sought to join our team. Individual would play a crucial role in facilitating visa application processes for clients seeking to travel or immigrate internationally. Consultant would need to provide expert guidance, assistance and support to clients throughout the visa application journey, ensuring compliance with relevant regulations and requirements across various countries and regions worldwide. Key Responsibilities:Experience in handling Inbound and Outbound calls globally with good telephonic handling etiquette skills.Experienced Sales Candidates with a flair for Sales, required for the travel team.In-depth knowledge of travel destinations, Global Visa, and Inbound and Outbound Holiday packages (USA, Canada, UK, Schengen, and other countries that require the visa) is preferred.Excellent Customer service and Communication skills (Both Written and Verbal) is essential.Conduct detailed consultations with clients to understand their specific visa requirements, travel plans and immigrations goals and then create perfect plans accordingly thru online, telephone, or by email.Provide personalized advice and identify upsell or cross-selling opportunities on visa types, application procedures, documentation requirements and related services based on individual clients needs and requirements.Issue flight tickets, hotel reservations, and other travel services and experience working with Amadeus /Sabre GDSStay updated on visa policies, regulations and procedures across various countries and regions, including changes in immigration laws, visa categories, and application requirements,Serve as a primary point of contact for clients, demonstrating empathy, patience and responsiveness in handling consumer complaints and resolving all challenges accordingly,Collaborate with internal teams and service providers to deliver end-end visa solutions and enhance the overall client experience.Collect, review and maintain detailed records of client interactions, documentations, visa applications and related correspondences accurately for audit, compliance and reference purposes.Qualification and Skills:At least 2 years of experience in managing international relations as a Travel Consultant or in any BPO sector process managing end-end sales and closures.High school diploma or bachelor's degree in any stream (in tourism may be preferred), travel, or hospitality.Proficiency in using Visa application systems, databases and software tools.Excellent organizational skills and attention to detail, with the ability to manage multiple tasks, prioritize deadlines and maintain accurate records.The ability to build and maintain positive relationships with vendors of direct travel (existing relationships may be advantageous).Strong interpersonal skills and customer service orientation with the ability to build rapport, communicate effectively and provide exceptional client support.Result oriented mindset with a track record of meeting or exceeding sales targets and driving revenue growthProficiency in using Sales tools, CRM and Microsoft Office suite applications. Add advantage if bilingual English /Arabic Why Join Us?:Competitive salary: NegotiableAttractive commission/incentive structure.Opportunities for career growth and development.

Key Responsibilities:Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and serviceReport on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable formatCreate and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as neededProvide support and maintenance to existing management information systems (MIS).Generate and distribute management reports in accurate and timely mannerDevelops MIS documentation to allow for smooth operations and easy system maintenanceProvide recommendations to update current MIS to improve reporting efficiency and consistencyPerform data analysis for generating reports on periodic basisDevelop MIS system for customer management and internal communicationProvide strong reporting and analytical information support to management teamGenerate both periodic and ad hoc reports as neededUnderstand customer problems and provide appropriate technical solutionsAnalyse business information to identify process improvements for increasing business efficiency and effectiveness.Participate in cross-functional meetings to resolve recurring customer issues.Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at handAnalyse current business processes and make recommendations for improvementsMaintain thorough understanding of data and information resourcesMaintain a status on all projects and proactively communicate with management

Job Summary:Lead and oversee the background verification processes to ensure accuracy, compliance, and timely completion of all verification tasks.Manage and support the operations of the team, ensuring high performance and quality in service delivery.Foster a productive and positive team environment, driving team performance and development.Responsibilities:Team Management:Supervise and guide a team of background verification specialists. Conduct regular team meetings to communicate goals, expectations, and provide feedback. Mentor and train team members, identifying areas for skill development and providing necessary support.Operations Oversight: Oversee daily operations of the background verification process, ensuring adherence to company policies and legal regulations. Monitor workflow to ensure timely and accurate processing of verification requests. Implement process improvements to enhance efficiency and reduce errors.Quality Control: Ensure all verifications are conducted thoroughly and accurately in compliance with company standards. Address any discrepancies or issues that arise during the verification process.Client Management: Liaise with clients to understand their specific verification needs and ensure their requirements are met. Provide regular updates and reports to senior management on team performance and operational metrics. Resolve client issues or concerns related to the verification process in a professional and timely manner.Performance Tracking and Reporting: Track and analyze team performance metrics, such as turnaround times, accuracy rates, and client satisfaction scores. Report on key performance indicators (KPIs) and suggest strategies for improvement. Ensure that the team meets or exceeds set targets.Continuous Improvement: Encourage a culture of continuous improvement within the team. Gather feedback from team members and clients to identify areas for improvement.

Role & responsibilities:Preparation of annual budgets, forecasts, and financial models.Analyze financial data to identify trends, variances and potential risks or opportunities.Perform internal audit, ensure cost control and revenue enhancement initiatives.Supervise day-to-day accounting operations, including accounts payable, receivable and general ledger.Ensure compliance with financial regulations, tax laws, and company policies.Ensure timely filing of statutory returns (GST,VAT, TDS, Income Tax, Corporate Tax etc.).Monitor cash flow to ensure liquidity and support operational needs.Identify areas for process automation and efficiency improvements.RequirementsGraduation or Post Graduation (preferred) in Accounting/Finance with Minimum 4 to 6 years of work experience in Financial management (GCC work experience would be an advantage)Professional certification (CA, ACCA, CIMA, or equivalent) is an added advantage.Proficiency in accounting software (like Tally, SAP, Zoho books, Oracle) and advanced Excel skills.Strong ability to analyze large datasets and generate actionable insights.Accuracy and precision in financial reporting and documentation's day-to-day responsibilities for this role.Preferred candidate profile:Specify required role expertise, previous job experience, or relevant certifications.Perks and benefits:Mention available facilities and benefits the company is offering with this job.