Assistant Manager - IT

The IT & Network Assistant will play a crucial role in ensuring the smooth operation of our

organization's IT infrastructure and network systems. This position involves providing technical

support, troubleshooting issues, and assisting with network maintenance. The ideal candidate will have a strong interest in technology, a problem-solving mindset, and a passion for delivering

excellent customer service. (5-8 years of experience )

Key Responsibilities:

Technical Support:

Provide first-level technical support to end-users for hardware and software issues.

Respond to phone calls, and emails promptly and professionally.

Troubleshoot and resolve IT-related problems, escalating complex issues to senior IT

staff when necessary.

Network Maintenance:

Assist in the installation, configuration, and maintenance of network equipment and

infrastructure.

Monitor network performance, identify and resolve connectivity issues, and ensure

network security.

Assist in the setup and maintenance of VPNs, firewalls, and other network security

measures.

Hardware and Software Management:

Assist in the setup, deployment, and maintenance of computers, laptops, printers,

and other IT equipment.

Install and configure software applications and updates.

Maintain an accurate inventory of IT assets and licenses.

Documentation and Training:

Create and update IT documentation, including user guides and troubleshooting

procedures.

Provide basic IT training to end-users as needed.

Collaboration:

Collaborate with the IT team to implement IT projects and initiatives.

Assist in the evaluation and testing of new technologies and solutions.

Vendor Management

Job Type: Full-time

Pay: Up to 70,000.00 - 80,000.00 per month

Experience:

• Total work: 5 year (Preferred)