Sr Technical Associate - Captive Operations

Role Overview: You will be responsible for managing customer queries and operations in this operational role that may require seeking appropriate guidance to ensure delivery of quality outcomes. Key Responsibilities: - Taking ownership of customer issues reported and solving their problems by providing resolutions. - Researching, diagnosing, and troubleshooting to identify solutions for resolving system/application issues. - Following standard procedures for the proper escalation of unresolved issues to the appropriate internal teams. - Ensuring SLAs are achieved and working proactively to maintain them. Qualifications Required: - Demonstration of problem-solving skills. - Prior experience in providing customer service support in fast-paced, high availability, 24X7 environments. - Maintaining awareness of the latest technologies in the domain.,