Customer Account Manager / Customer Success Manager - Noida

Cogito having a strong presence in USA and its delivery center in Delhi NCR, India, specializes in Human Empowered Automation. Our mission is to help our customers innovate and scale by solving their day-to-day data needs. Using our skilled on-demand workforce, we partner with Machine Learning, Artificial Intelligence, Technology and eCommerce clients to develop high-quality data sets used to build and enhance various cutting-edge business applications.

We are looking for an experienced Customer Account Manager or Customer Success Manager who will be responsible for managing and growing a portfolio of international clients. You will lead the end-to-end account lifecycle, act as a trusted advisor and product expert, and ensure clients derive maximum value from our platform.

You will handle regular calls with international clients, build deep relationships, and work strategically to align their business objectives with our platforms capabilities.

Key Responsibilities

• Conduct regular scheduled and calls with international clients to review progress, align on objectives, and drive success.
• Ability to attend calls in US/UK business hours
• Holding one-on-one calls with international clients
• Manage a portfolio of client accounts end-to-end.
• Act as an expert for your clients
• Define success metrics
• Conduct business reviews
• Collaborate closely with internal Operations teams to ensure client needs are communicated and met, and ensure seamless customer experience
• Maintain accurate account documentation, plan of action, client activity logs, and report
• Stay current on platform updates, industry trends, competitors, and client best practices; act as the voice of the customer internally.

Requirements

• Minimum

  8 to 10 years of experience

  managing international clients/accounts (for example in customer success, account management, client services) in a global environment.
• Excellent English communication skillsstrong verbal and written proficiency.
• Proven track record of managing a portfolio of accounts end-to-end.
• Strong product orientation: ability to learn the platform, understand features deeply, translate technical capabilities into business value for clients.
• Comfortable and experienced running international client calls, engaging with diverse cultures and time zones, and building relationships globally.
• Strategic thinker with proactive mindset: able to anticipate issues, mitigate risks, and drive account growth rather than just reactively managing.
• Strong analytical ability
• Proven collaborative skills: able to partner effectively across internal teams and represent customer interests.
• Comfortable working in a fast-paced, dynamic environment, managing multiple accounts/priorities simultaneously.

Required Experience & Skills:

• Total work experience:

  8 to 18 years, out of which at least 5 years in BPO operations.

• International Clients:

  Should have handled clients from overseas (e.g., US, UK, Europe, etc.), with exposure to their expectations / SLAs.

• Communication Skills:

  Excellent written and verbal communication in English; ability to communicate with clients, internal teams, and leadership clearly and professionally.

Qualifications:

• Bachelors degree (or higher)

Designation:

Gender:

Job type:

Job Location:

DOJ:

CTC

hr@anolytics.in

NOTE: Please mention below details while sending your resume over email:

Current/Last CTC

Expected CTC

Current Designation

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Work experience in BPO's

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Regards,

Team HR