Job
Description
About The Role
Project Role :Application Lead
Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact.
Must have skills :Change Management
Good to have skills :NA
Minimum 5 year(s) of experience is required
Educational Qualification :15 years full time education
We are seeking a proactive and technically skilled Lower Environment Support Engineer to manage and support our pre-production environments. The ideal candidate will have strong communication skills, experience with war room coordination, environment triaging, downtime handling, and a solid understanding of automation and scripting. Should play a key role in environment stability and supporting faster delivery cycles.Location:[Onsite/Remote/Hybrid]Shift coverage :Shift C (EST hrs support) 11 pm to 9 am Roles & Responsibilities :
Environment Management:Support and maintain lower/non-production environments (e.g., CRT1, Pre Prod, e2e1, e2e2, trn).Communication:Act as a single point of contact for issues in lower environments. Communicate effectively with developers, QA, infra, and product teams.War Room Coordination:Initiate and lead war rooms during critical incidents or outages. Ensure timely resolution and stakeholder updates.Triaging & Issue Resolution:Perform initial triage for environment-related issues. Collaborate with relevant teams for deeper investigation and resolution.Downtime Handling:Monitor and respond to environment downtimes. Ensure incidents are logged, RCA is performed, and preventive actions are taken.Monitoring & Alerting:Use monitoring tools to proactively detect and address issues. Set up dashboards and alerts for environment health.Automation:Identify repetitive tasks and automate them using scripting languages like Python.Scripting & Tooling:Write and maintain scripts for environment setup, monitoring, or data refresh tasks.Documentation:Maintain accurate documentation of environment architecture, processes, and known issues. Professional & Technical Skills :Strong understanding of pre-production environment managementExcellent communication and coordination skillsExperience leading war rooms and incident management callsKnowledge of monitoring tools such as:oPrometheus, Grafana, AppDynamics, Splunk, Dynatrace, etc.Strong scripting skills in Python (Bash, PowerShell also a plus)Experience with CI/CD tools (e.g., Jenkins, GitLab CI)Familiarity with incident and change management processes (ITIL knowledge is a plus)Basic knowledge of cloud environments (AWS, Azure, or GCP) is a plus Good to have Skills :Build Management, Estimation and Planning, Requirement Analysis, Release management & SLA Management
Qualification 15 years full time education
