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Customer Service Executive

Customer Service Executive

Vaidik Eduservices

0 - 2 years

1 - 2 Lacs

noida uttar pradesh india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer service sla management problem solving coordination email/call handling performance tracking

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Support

Handle inbound and outbound calls and emails professionally.
Resolve customer queries, complaints, and issues quickly and accurately.

Coordination and Escalation

Coordinate with internal teams to ensure timely resolution of customer issues.
Escalate unresolved issues following proper protocols.

Performance Monitoring

Track daily performance metrics and quality standards.
Ensure adherence to SLA targets and scheduled commitments.

Skills We're Looking For:

Excellent communication skills (verbal and written).
Strong problem-solving and troubleshooting abilities.
Ability to manage multiple queries simultaneously.
Customer-focused attitude with professionalism and patience.
Basic organizational and time-management skills.

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Vaidik Eduservices

E-Learning Providers

Noida Uttar Pradesh

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Customer Service Executive