Customer Service Executive

Role Overview The Executive – Customer Coordination will play a key role in managing customer interactions and internal coordination. This position involves engaging with customers, capturing and updating requirements in the CRM, ensuring timely follow-ups, and coordinating closely with sales, operations, and business leadership to ensure smooth execution of customer requests.   Key ResponsibilitiesInteract with customers via calls, emails, and chat to understand their basic requirements Collect and verify customer contact details and requirement information Accurately enter and update customer data, interactions, and remarks in the CRM as per defined SOPs Conduct timely follow-ups with customers to progress leads and close pending actions Respond to customer chats and queries in a professional and prompt manner Coordinate internally with Sales and Operations teams to ensure smooth handover and execution Review internal comments and instructions mentioned in the CRM and take appropriate actions Ensure all customer-related information is updated in real time and maintained accurately Prepare daily MIS reports and share updates with the reporting manager Prepare weekly and monthly consolidated reports and present insights to management Work closely with the Business Lead / Business Head to support ongoing business requirements and priorities Skills & RequirementsStrong spoken and written English communication skills (mandatory) Basic to intermediate proficiency in MS Office (Excel, Word, Outlook) Ability to multitask, follow SOPs, and work in a process-driven environment Attention to detail and accuracy in data entry and reporting Basic understanding or prior experience with CRM systems is preferred Customer-friendly attitude with a problem-solving mindset Ability to coordinate effectively across multiple internal teams Preferred QualificationsGraduate or Diploma holder (any stream) Prior experience in customer support, coordination, inside sales, or CRM-based roles is an added advantage