Role Overview We are seeking a CRM & AI Tools Consultant based in Pune to support the strategic revamp of our customer support systems, with a core focus on Zendesk and other AI-powered CRM platforms. This role will be instrumental in project managing key aspects of the transformation while ensuring stakeholder alignment, tool optimization, and seamless cross-functional collaboration. You will report directly to the Project Manager and partner closely to drive execution across workflows, integrations, automation strategies, and change enablement initiatives. This is a quarterly engagement to start, with the potential for extension depending on business needs and project progression. Key Responsibilities Zendesk AI Implementation & Optimization Tool Evaluation & Strategic Input Process Flow Design & Efficiency Gains Systems Integration & Cross-Functional Collaboration Enablement & Change Management Execution Support to Project Manager Qualifications 5+ years in CRM operations, customer support systems, or consulting/project management Hands-on experience with Zendesk (AI, automation, workflows, reporting) Exposure to evaluating CRM/support platforms and presenting tool recommendations Knowledge of support ticket lifecycles and cross-departmental data flows Experience with Jira, Salesforce, Slack, Catalyst, and LMS integrations Excellent communication and stakeholder engagement skills Strong problem-solving, execution, and documentation abilities Experience in SaaS or AI-first environments preferred

As a member of the Finance team, the Lead Accountant, Revenue will be responsible for the revenue accounting operations and revenue close process. This role contributes collaboratively to ensure compliance with current accounting guidance, company policy and internal controls. Ideal candidate will be a detailed oriented and motivated self-starter who thrives working in a dynamic, fast-paced environment. Initially an individual contributor role and will gradually grow into a managerial role. Duties & Responsibilities : Manage revenue recognition process in NetSuite in accordance with ASC 606. Review incoming order forms, opportunities from SFDC and prepare sales orders in Nestuite, ensuring Review customer contracts, sales orders and customer masters to ensure compliance with contractual and operational requirements. Responsible for the monthly revenue close cycle to ensure accurate and timely revenue reporting, including preparing revenue analysis, deferred revenue schedules, related journal entries, account reconciliations and fluctuation analysis. Participate in critical accounting projects, including the implementation of new system functionality or enhancements and new accounting standards. Support external audit requirements related to specific areas of responsibility. Other duties and projects as assigned What you need : Bachelors / Masters degree in Accounting required and CPA certification preferred. External & Confidential 5-7 years of similar experience in Revenue Accounting Knowledge of US GAAP accounting, specifically in revenue for customer contracts (ASC 606) required. Strong attention to detail and problem solving skills. Ability to work in a fast-paced environment and manage well through ambiguity and complexity. Meets deadlines, prioritizes appropriately and is flexible. Advanced proficiency in Excel, with the ability to manipulate and understand large quantities of data Highly motivated, energetic self-starter and a strategic thinker. Excellent communication skills, written and oral, and the ability to build relationships with others within and outside the Finance team.

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZens invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at . The Integration Architect plays a critical role in coordinating and overseeing the integration of various processes, technologies, and functions within an organization. This role requires a strategic thinker with strong leadership skills and a deep understanding of business operations, systems, and cross-functional collaboration. The Integration Architect will work closely with senior leadership, department heads, and project teams to ensure seamless integration efforts that drive efficiency, optimize performance, and support the organization's strategic objectives. In this role you will be: Collaborating with customer architecture and senior management team on the integration topics/areas in both individual and team settings both on and off client site Designing integration extraction and consumption methodologies in and out of Appzen in a multi ERP environment Mentoring and leading integration engineers from Appzen and Partners to successfully deliver the solution Configuring, developing, and troubleshooting RESTful, SOAP APIs and flat file based integrations Detecting, diagnosing, and resolving integration related issues Designing and building the infrastructure for data extraction, preparation and loading of data from a variety of sources Working closely with Solution Architecture to continually evolve and improve best practices and standardised implementation methodologies Contributing to the learning of the professional services and delivery teams, supporting our learning experience team to develop the skills and capabilities of our consultants What will you bring to Appzen: Solid hands on experience architecting large-scale integrations that involve ERP Integration with SAP / ORACLE E-Business Suite Experience with one or more Finance and Procurement functional areas (e.g. Procure to Order, Procure to Pay, Expenses, Accounts Payable) required while experience in the supply chain planning system space would be an advantage Direct experience with FTP, RESTful APIs, SOAP APIs, and Single Sign On configuration ERP Domain Knowledge SAP / ORACLE Familiarity with AWS or other cloud host stack and a solid understanding of web technologies Excellent written and verbal communication skills Project management and organisation skills along with strong advocacy, able to convince and align customers and teams In addition you will have the following Technical Skills: Demonstrable experience integrating with external supplier systems using standards like EDI, cXML etc Middleware Experience SAP / ORACLE Programming Language Experience ABAP/Java /Go Scripting languages - Python Experience with relational SQL and NoSQL databases such as SQL server, PostgreSQL, MongoDB, etc Hands-on experience with software development and system administration

We are seeking a highly analytical and technically skilled GTM Operations Analyst with deep experience in Sales Operations, Salesforce reporting, CRM Analytics, and advanced spreadsheet capabilities (Excel + Google Sheets). The ideal candidate will play a critical role in driving data-driven decision-making across the sales organization by delivering high-impact reporting, forecasting support, and performance insights. This role will be instrumental in driving GTM Analytics, pipeline management, KPI tracking, and operational excellence, leveraging Salesforce, analytics tools, and spreadsheet automation (macros, pivot tables, scripting) to provide actionable insights and increase sales efficiency. You will play a key role in delivering insights that improve pipeline visibility, sales forecasting accuracy, and overall sales performance. This role is perfect for someone who loves working with data, understands the sales lifecycle, and wants to influence revenue outcomes through analytics. Key Responsibilities Own GTM Analytics and drive regular analytics on field rep effectiveness and the companys GTM motions. Design and manage advanced Salesforce reports and CRM Analytics (Nice to have) dashboards to deliver visibility into key sales metrics: pipeline health, funnel conversion, win/loss trends, sales cycle, quota attainment, etc. Deliver weekly/monthly/quarterly reports with actionable insights for the Executive Leadership team, sales leadership, and GTM stakeholders. Build and manage complex models and dashboards using Advanced Excel, automation skills (nice to have). Create data validation workflows, template tools, and sheets that simplify reporting and forecasting for frontline reps and managers. Define, track, and refine core Sales KPIs across the funnelfrom leads to closed-won opportunities. Monitor opportunity data hygiene and work with sales teams to maintain accurate close dates, stage movement, and pipeline updates in Salesforce. Partner with Salesforce Admins and RevOps to refine data models, implement automation, and improve analytics frameworks. Recommend improvements to reporting infrastructure, lead/opportunity workflows, and tool integrations. Ensure consistency and documentation of all data logic, definitions, and reporting processes. Coordinate with the wider GTM Operations teams to support their analytics and reporting needs. Required Skills & Qualifications Bachelors degree in Business, Computer Science, Data Analytics, or a related field with 5+ years of experience in Sales Operations or Revenue Operations roles. Salesforce Certified Administrator (ADM 201) or higher (Optional). Experience working in B2B SaaS or tech sales environments. Familiarity with tools like Salesforce, HubSpot and GTM tech stack. Understanding of Sales systems, automation tools, or data visualization platforms (e.g. CRM Analytics, Tableau, Power BI) is a plus. Ability to work cross-functionally and communicate insights effectively. Experience in B2B SaaS or enterprise technology companies. Must have a strong appetite for learning, with a positive mindset, and a desire to learn & grow within the role and beyond. Advanced proficiency in Excel: Pivot tables, Power Query, advanced formulas. Macro/VBA development for automation of recurring tasks.(Nice to have) Advanced Google Sheets knowledge: (Nice to have) Complex formulas, App Scripts, linked sheets, and automation workflows. Strong communication skills and the ability to turn data into stories and strategies.

We are looking for Java Engineer to extend our existing applications and to create new applications. In this role, you will develop technology solutions that are scalable, relevant, and critical to our companys success. We believe in building the right product, we believe in using best practices, we believe in everybody's input. You will help drive us to a continuously delivered microservice environment. Roles and Responsibilities: Write well designed, clean, efficient code backed by unit tests. Develop scalable, lasting technology solutions. Abide by coding standards and guidelines. Build for security and performance. Work well in an Agile/Scrum environment (done the right way)Maintain a high standard of work quality and encourage others to do the same. Energetic individual with enthusiasm to learn new tools, technologies & processes. Must Have: 5+ years experience in Java and willing to learn Mandatory Skills: Core Java, J2ee, Spring, Rest API, SQL (Oracle, MYSQL, Postgresql, MSSQL). Well versed with OOPS, Data structures, Algorithms, Multithreading. Ability to write high quality, bug free, clean java code. Strong experience building RESTful APIs and microservices. Distributed Systems: Knowledge of scalable, high-performance backend architectures. Problem-Solving: Strong debugging and troubleshooting skills. Bachelors degree in computer science or related field required; masters degree is a plus Good to Have: Experience on NO SQL Database. Monitoring: Familiarity with Grafana , or similar & Orchestration: Familiar with Docker and & Version Control: Familiar with Git and CI/CD tuning. Analytics. Startup experience.

Roles & Responsibilities : Manage multiple end-to-end single or multi-country implementations for customers simultaneously, acting in the role of Implementation Success Manager. Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee. Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders. Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation. Study the AP process and map it to the ecosystem of the Autonomous AP solution. Drive the requirement gathering and documentation. Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology. Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design. Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies. Gathering of detailed integration-related requirements/inputs from the Fin Trans/APTeam customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants. Manage UAT-related test result evaluation and bug-fixing. Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities. Ideal candidates have: 8+ years of experience in implementing Saas products or other relevant business consulting. In-depth knowledge of AP/P2P function A strong leader who can mentor and loves to develop people. Strong project management skills Exceptional customer presence and presentation skills; comfortable in talking with C-level executives. Ability to liaise with multiple internal cross-functional teams. Basic understanding of integration framework for integration with relevant ERP/P2P systems

About the role: An Operations Manager in Accounts Payable is responsible for overseeing and optimizing the entire accounts payable process within an organization. This involves managing the processing of invoices, ensuring timely payments, reconciling vendor statements, and resolving discrepancies, all while adhering to financial regulations and internal policies. Key Responsibilities: Oversee and improve operational systems, processes, and best practices Experience with invoice processing at Oracle, SAP, other ERP systems) Define, track, and report on key business and operational KPIs Identify inefficiencies and lead process improvement or automation initiatives Support strategic planning, OKRs, and quarterly review processes Own and optimize tools used for task management, documentation, and reporting (Asana, Notion, Excel, etc.) Good to haves : 14+ years of experience in Business Operations / Process Management / Strategy, preferably in a Product, SaaS, or Tech environment Proven track record of driving operational improvements and managing cross-team initiatives Strong analytical mindset; proficiency in Excel/Sheets and reporting tools Excellent project management and organizational skills Strong communication and stakeholder management abilities

Must-Have: Bachelor's degree in Computer Science/Information Science or related field Deep knowledge of Qualys AWS Infrastructure and Security Knowledge Analyze PEN tests and Bug Bounty findings 2-3 years experience as a Security Analyst at a SaaS company knowledge of SAST and DAST Exposure to Application Security Architectures such as NIST, OWASP, TOGAF, SWE/SANS Nice to have : Knowledge of Security Scorecard Self motivated individual ready to contribute from day one Knowledge of CIS/STIG requirements Excellent collaboration skills in working with cross functional teams. Excellent writing and oral skills Significant attention to detail CEH, CISSP, CISM or similar certification Good knowledge of SOC1/SOC2, ITIL and ISO 27001 Well-developed analytical and problem-solving skills with a results oriented focus AWS security certification will be preferred

Responsibilities: Providing 2nd level technical support to customers and partners Interacting with Engineering, Operations, and cross-functional management regularly on high profile technical issues while providing feedback and leadership to our product support team Reproducing customer issues, file bug reports and coordinate the delivery of fixes. Analysing and collecting customer data: log files, Java stack traces, thread dumps, Authoring knowledge base articles and driving internal knowledge sharing Working off routine hours on occasion Should be ready to work in a 24*5 shift environment. Must-Have: Hands-on experience with Java or Python. Good understanding of Relational Databases Hands-on experience in writing SQL queries Good understanding of JSON and web services-based APIs. Hands-on experience with log analysis tools such as Kibana. Ability to understand our business applications quickly. 4+ years in Level 2 support in a SaaS company.

AppZen is looking for a talented and experienced Golang Developer to join our dynamic team. The ideal candidate will have strong experience with Temporal, ERP integration, and excellent problem-solving skills. Responsibilities: Design, develop, and maintain high-performance, scalable applications using Go. Integrate Go applications with ERP systems to ensure seamless data flow and functionality. Develop and manage workflows using Temporal, ensuring reliability and efficiency. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and well-documented code. Conduct code reviews and provide constructive feedback to peers. Troubleshoot and resolve complex technical issues in a timely manner. Continuously improve code quality, performance, and scalability. Stay updated with the latest industry trends and technologies to ensure our solutions remain competitive. Requirements: Proficiency in Go programming language: Strong experience in writing and maintaining production-grade Go code. Experience with Temporal: Proven experience in building and managing workflows using Temporal. ERP Integration: Hands-on experience integrating Go applications with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar. Problem-Solving Skills: Demonstrated ability to identify, analyze, and resolve complex problems effectively. Strong understanding of RESTful APIs: Experience in designing and consuming RESTful APIs. Knowledge on SOAP API. Familiarity with microservices architecture: Knowledge of building and maintaining microservices. Database skills: Experience with SQL and NoSQL databases. Version control systems: Proficiency in using Git for version control. Excellent communication skills: Ability to work collaboratively within a team and communicate effectively with stakeholders. Bachelors degree in Computer Science, Engineering, or a related field: or equivalent practical experience. Preferred Qualifications : Experience with cloud platforms: Familiarity with AWS, GCP, or Azure. Minimum 4+ Years of experience Knowledge of containerization and orchestration tools: Experience with Docker and Kubernetes. Familiarity with CI/CD pipelines: Understanding of continuous integration and deployment practices. Experience with other programming languages: such as Python, Java, or JavaScript. Personal Attributes: Self-motivated and proactive: Ability to work independently and as part of a team. Strong attention to detail: Meticulous and thorough in your work. Continuous learner: Willingness to stay updated with the latest technologies and continuously improve your skill set.

Responsibilities: Collaborate directly with clients to understand their business goals and articulate how our solution drives measurable value. Analyze customer data to identify trends, usage patterns, and opportunities for value realization. Create and deliver compelling value narratives using quantitative insights. Partner with internal teams to scale value delivery frameworks and best practices. Track and measure realized value to support renewals and expansion conversations. What we are looking for : Individual contributor (IC) role, ideally in a client-facing capacity (e.g., Solutions Analyst, Business Analyst, or Consulting role). not CSM Strong analytical mindset; comfortable interpreting data and explaining its business impact. Ability to communicate clearly and confidently with external stakeholderstranslating complex data into simple, actionable insights. Experience in a high-growth or fast-paced company. Self-starter with a bias for action and ownership. Proficient in tools like Excel, SQL, Tableau/Looker, or similar analytics platforms (a plus). Nice to have : Exposure to SaaS or enterprise software environments. Experience in value engineering, customer value management, or similar fields.

Key Responsibilities Act as the primary technical point of contact and trusted advisor for assigned enterprise customers. Build and maintain deep, strategic relationships with customer stakeholders, including technical teams and senior leadership. Understand customer-specific configurations, customizations, and integration patterns across their AppZen environments. Facilitate alignment between customer goals and AppZen's capabilities by collaborating cross-functionally with Engineering, Product Management, Professional Services, CSM and Support. Influence internal teams with customer insights to shape product improvements and roadmap decisions. Conduct regular technical health reviews, system assessments, and operational check-ins to ensure optimal platform performance. Review upcoming customer events and planned production activities to proactively identify and mitigate risks. Drive initiatives to improve customer productivity, and long-term satisfaction. Act as the escalation point for technical incidents, coordinating resolution efforts across internal teams. Lead in-depth root cause analyses and implement preventive measures to reduce recurring issues. Enhance support processes and ticket handling by driving internal quality improvements and knowledge-sharing initiatives. Promote customer self-sufficiency by enabling teams to effectively use AppZen support tools, documentation, and best practices. Provide expert-level guidance on troubleshooting, integrations, and observability tools. What We're Looking For Experience: 3-5 years in a TAM, Technical Support, Solutions Engineering within a SaaS or enterprise software company. Domain Expertise: Background in finance automation, accounts payable, or expense auditing platforms is highly preferred. Technical Skills: Experience in Python, Go, or similar for debugging and automation. Strong knowledge of REST APIs and Postman. Proficiency in AWS Console and tools like Kibana or OpenSearch. Understanding of AI and Data Science concepts and their application in enterprise solutions. Soft Skills: Excellent verbal and written communication, problem-solving, and customer-facing engagement skills. Excellent analytical skills, highly organized and action-oriented. Mindset: Strong ownership, proactive attitude, and customer-centric approach. Education: Bachelor's degree in Computer Science, Engineering, or a related technical field.

About the Role We are looking for a Senior Data Scientist to come and work on our growing AI stack. You will be working with a team of highly skilled and motivated data scientists and machine learning engineers. If you are excited about natural language understanding and machine translation, AppZen is the right place for you to apply and grow your skills. Key Responsibilities: Solid understanding of machine learning fundamentals, and familiar with standard algorithms and techniques Solid understanding of Python programming, including core data structures (lists, dicts, sets, tuples), object-oriented design, and writing clean, modular, and maintainable code. Experience with code optimization techniques, including efficient memory and runtime usage, vectorization (NumPy/Pandas), and debugging performance bottlenecks. Hands-on experience with LLMs such as GPT, LLaMA, or Claude, including evaluation and integration into production pipelines. Proficiency in using GenAI frameworks and tools (e.g., Hugging Face Transformers, LangChain, OpenAI APIs, vLLM, or AutoGen) to build, customize, and deploy language-based solutions. Ability to analyze, evaluate, and optimize LLM outputs for accuracy, safety, relevance, and bias mitigation in enterprise use cases. Work with internal and external stakeholders on program management Manage your own process: identify and execute on high impact projects, triage external requests, and make sure you bring projects to conclusion in time for the results to be useful Excellent written and verbal technical communication skills; communicate proposals and results in a clear manner backed by data and coupled with actionable conclusions to drive business decisions M.Tech/B.Tech. or equivalent experience in Computer Science, Engineering, Statistics, or other relevant technical field Must have 6+ years of industry experience You are a team player Nice-to-Have: Track record of having developed novel algorithms, e.g. publications in one or more of the following: KDD, WWW, NIPS, ISWC, NAACL, ACL, SIGIR, EMNLP, ICML etc Good Understanding of MLOps tools/processes like ElasticSearch, Jenkins, Docker is plus. Expertise in building and fine-tuning LLM models using Transformers and RAG systems.

Responsibilities: Design, develop, and maintain high-performance, scalable applications using Go. Integrate Go applications with ERP systems to ensure seamless data flow and functionality. Develop and manage workflows using Temporal, ensuring reliability and efficiency. Collaborate with cross-functional teams to define, design, and ship new features. Write clean, maintainable, and well-documented code. Conduct code reviews and provide constructive feedback to peers. Troubleshoot and resolve complex technical issues in a timely manner. Continuously improve code quality, performance, and scalability. Stay updated with the latest industry trends and technologies to ensure our solutions remain competitive. Must Have: Proficiency in Go programming language: Strong experience in writing and maintaining production-grade Go code. Problem-Solving Skills: Demonstrated ability to identify, analyse, and resolve complex problems effectively. Strong understanding of RESTful APIs: Experience in designing and consuming RESTful APIs. Knowledge on SOAP API. Familiarity with microservices architecture: Knowledge of building and maintaining microservices. Database skills: Experience with SQL and NoSQL databases. Version control systems: Proficiency in using Git for version control. Excellent communication skills: Ability to work collaboratively within a team and communicate effectively with stakeholders. Bachelor s degree in Computer Science, Engineering, or a related field: or equivalent practical experience. Nice to have: Experience with cloud platforms: Familiarity with AWS, GCP, or Azure. Knowledge of containerization and orchestration tools: Experience with Docker and Kubernetes. Familiarity with CI/CD pipelines: Understanding of continuous integration and deployment practices. Experience with other programming languages: such as Python, Java, or JavaScript. Personal Attributes: Self-motivated and proactive: Ability to work independently and as part of a team. Strong attention to detail: Meticulous and thorough in your work. Continuous learner: Willingness to stay updated with the latest technologies and continuously improve your skill set. Experience with Temporal or other workflow engine: Proven experience in building and managing workflows ERP Integration: Hands-on experience integrating Go applications with ERP systems such as SAP, Oracle, Microsoft Dynamics, or similar.

Roles & Responsibilities: Manage the end-to-end deployment of the solution (across all modules, functionalities, integration points, and people/change management topics in scope), manage the roadmap, and report to the global steering committee. Build trustworthy relationships to communicate and work effectively with customers, internal teams, and stakeholders. Oversee global/regional TE policy or template development if multi-country deployment and in program scope in case of EA implementation. Study the AP process and map it to the ecosystem of the Autonomous AP solution. Drive the requirement gathering and documentation. Evaluate complex customer business requirements gathered by the Implementation Consultants following Fin Trans proven and consistent methodology. Manage the development and review of functional documentation, such as TE policies and process documentation, CDW (conceptual design), and technical integration design. Independently drive the product configuration according to customer business requirements while considering functional and technical dependencies. Gathering of detailed integration-related requirements/inputs from the Fin Trans/AP Team customers and translate customer requirements into application design (according to customer needs and the respective scope of implementation)Act hands-on in complex technical configurations and conduct functional reviews of configurations completed by Implementation/Functional Consultants. Manage UAT-related test result evaluation and bug-fixing. Manage and maintain cut-over plan (business and technical) Deliver on SLA and commitments under time and budget pressure, incl. updating project tracking systems and fulfilling administrative responsibilities. Ideal candidates have: 8+ years of experience in implementing Saas products or other relevant business consulting. In-depth knowledge of AP/P2P function. A strong leader who can mentor and loves to develop people. Strong project management skills. Exceptional customer presence and presentation skills; comfortable in talking with C-level executives. Ability to liaise with multiple internal cross-functional teams. Basic understanding of integration framework for integration with relevant ERP/P2P systems