Sr. Manager, Technical Account Management

As a Senior Manager, Technical Account Management at Workday, your primary responsibility will be to lead a team of technical and dedicated individuals supporting customers across various segments and industries in the EMEA region. You will play a crucial role in fostering strong customer relations and ensuring the team's success by providing direction and insight to unblock issues and create outstanding customer experiences. Key Responsibilities: - Lead a team focused on building strong customer relationships - Oversee hiring, coaching, development, training, and skills management of the team - Foster the growth of a cohesive team comprising both co-located and virtual resources - Identify potential customer candidates for services and collaborate with Sales on customer conversations - Work closely with Global Support teams to provide exceptional support to Workday Success Plans Accelerate Plus and WSP Technical Account Management customers - Establish strong relationships with customer-facing teams and guide the team on complex issues effectively - Drive continuous improvement initiatives for customer success plans - Uphold Workday's culture and core values while becoming an expert in Workday's Architecture - Participate in the 24X7 global coverage plan Qualifications Required: - Bachelor's or Master's degree in a Technical field or equivalent technical work experience - 8+ years of experience in product support, customer success, account management, or consulting for large HCM/Financial systems with a minimum of 5+ years in a supervisory role - Proven experience leading and mentoring teams supporting SaaS platforms like Workday, Oracle, SAP, PeopleSoft, etc. - Strong leadership skills and excellent communication with high-level customers - Ability to champion change, navigate ambiguity, and lead critical issues through resolution - Track record of successful performance management in a hyper-growth environment - Strong analytical, problem-solving skills, and ability to anticipate and assess high-stress situations quickly - Customer-first mentality with a focus on prioritizing and resolving customer issues effectively As a candidate for this position, you must be willing to relocate to Pune and work EMEA shift hours to support customers. Workday offers a Flexible Work approach that combines in-person and remote work to create a strong community and enable teams to do their best work. If you have been referred to this role, please inquire about our Employee Referral process at Workday. Remember, Workday values candidate privacy and data security, and will never ask candidates to apply through unauthorized websites.,