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Infogrowth
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Support Manager

Support Manager

Infogrowth

8 - 13 years

25 - 40 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

escalation management saas products us clients product support sla management team handling uk clients ticketing product implementation application support support management client support itil certified customer support international clients escalations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead and manage a SaaS support team, handle escalations, monitor KPIs, ensure timely issue resolution, and deliver high-quality customer experiences for UK/US clients. Drive team performance and maintain operational excellence.

Required Candidate profile

Experienced Support Manager with SaaS background, strong communication, escalation handling, team leadership, KPI knowledge, and exposure to UK/US clients. Must be analytical, customer-focused.

Perks and benefits

Growth, rewards, global exposure, & good culture.

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Support Manager