8.0 - 13.0 years

25 - 40 Lacs

hyderabad

Work from Office

Lead and manage a SaaS support team, handle escalations, monitor KPIs, ensure timely issue resolution, and deliver high-quality customer experiences for UK/US clients. Drive team performance and maintain operational excellence. Required Candidate profile Experienced Support Manager with SaaS background, strong communication, escalation handling, team leadership, KPI knowledge, and exposure to UK/US clients. Must be analytical, customer-focused. Perks and benefits Growth, rewards, global exposure, & good culture.

Posted 4 hours ago

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Support Manager Infogrowth

8.0 - 13.0 years

25 - 40 Lacs

hyderabad

Work from Office

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Rebadging-Account Management Photon

3.0 - 7.0 years

0 Lacs

chennai, tamil nadu

On-site

As an Account Manager, you will be responsible for developing long-term relationships with a portfolio of clients, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of solutions according to customer needs. Your role will involve managing and developing client accounts to initiate and maintain favorable relationships, meeting the operational needs of assigned client segments, and demonstrating a strong understanding of the field's concepts, practices, and procedures. You will be expected to rely on extensive experience and judgment to plan and accomplish goals, perform a...

Posted 1 month ago

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Client Support Specialist HCLTech

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

Role Overview: You will be responsible for providing voice-based support to UK-based clients as a part of the Client Support Services Team in Navalur, Chennai. Your main tasks will include managing inbound and outbound voice interactions, addressing client issues, maintaining records, escalating unresolved issues, collaborating with internal teams, and ensuring compliance with UK data protection and service standards. Key Responsibilities: - Manage inbound and outbound voice interactions with UK clients professionally and courteously. - Address client issues related to services, transactions, or operational concerns. - Maintain accurate records of all client interactions using CRM tools. - E...

Posted 1 month ago

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Program Lead AJ TalentBasket

8.0 - 15.0 years

14 - 22 Lacs

Thiruvananthapuram / Trivandrum, Kerala, India

On-site

Skills Mandatory Strong understanding of project management principles andmethodologies . Attention to detail, organizational skills, Proficient in project management tools. Excellent inter-personal skills and sound experience in managing customer stake holders (US/UK/ANZ) Reasonable understanding on technologies including Python, AWS, Data bases etc Experience 8+ Years Expected Date of Onboarding immediate joiners only Budget 14-22LPA Job Purpose We are looking for a highly organized and proactive Senior Portfolio/program lead to act as the bridge between delivery teams and customer leadership, manage scope, timelines, and expectations across projects, and multiple technology teams. In this...

Posted 5 months ago

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