Support Manager

Role Overview: As a Support Manager at Tuebora, you will play a crucial role in leading the support team to provide high-impact and high-urgency engineering support to customers. Your core strength lies in resolving issues with clarity and impact, ensuring customer satisfaction by championing their needs within the team. Key Responsibilities: - Champion the customers" needs within the teams and ensure that they are always the top priority. - Guide and grow a top-tier support team that prioritizes customer satisfaction. - Take the lead in resolving tough issues and ensuring 24/7 reliability with blazing-fast resolution times. Qualifications Required: - 8+ years of experience in enterprise software support. - Strong background working in B2B or enterprise environments. - Proficiency in Java, ReactJS, REST APIs, and Kubernetes. - Experience in building processes and tracking metrics to drive improvements. Additional Company Details (if available): At Tuebora, we are dedicated to building smarter cybersecurity powered by AI. Our focus is on providing efficient and effective support services to our customers, ensuring their satisfaction and success. Join us in leading from the front and making a real impact in the cybersecurity industry. Visit our website at www.tuebora.com for more information.,