Support Manager

Role Overview: You will collaborate with business associates and ERP Vendors of Farvision, In4Velocity, etc. to maintain, enhance, and troubleshoot ERP applications for seamless operation across all modules. Additionally, you will provide comprehensive support to users in various departments such as Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration. This support includes issue resolution, training, and remote assistance. You will be responsible for gathering, analyzing, and documenting business requirements and processes to identify areas for improvement and optimization within the ERP system. Furthermore, you will generate and distribute periodic reports based on statistical analysis of data from various timeframes and prepare specific reports as requested by management. Your role will also involve effectively supervising and mentoring a team to provide solutions for application issues by coordinating with multiple OEMs/Vendors teams. Key Responsibilities: - Collaborate with business associates and ERP Vendors to maintain, enhance, and troubleshoot ERP applications. - Provide comprehensive support to users in various departments such as Sales & Customer Care, Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration. - Gather, analyze, and document business requirements and processes to identify areas for improvement within the ERP system. - Generate and distribute periodic reports based on statistical analysis of data. - Prepare specific reports as requested by management. - Supervise and mentor a team to provide solutions for application issues by coordinating with multiple OEMs/Vendors teams. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Proven experience in maintaining and troubleshooting ERP applications. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal abilities. - Ability to work effectively in a team environment. - Prior experience in supervising and mentoring a team is preferred.,