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Airline Help Desk Staff

Airline Help Desk Staff

Smart Source

3 - 6 years

3 - 4 Lacs

Mumbai Mumbai (All Areas)

Posted:2 months ago| Platform:

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Skills Required

Helpdesk Customer Service CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position- Airline Help Desk Experience- 3+ Years Location- Mumbai Responsibilities: Deliver exceptional customer service via phone, email, and chat Assist with bookings, flight status updates, and reservations Resolve customer concerns empathetically and professionally Provide accurate information on airline policies and travel guidelines Collaborate with internal teams to ensure seamless support Keep up-to-date with services, promotions, and route information Assist passengers during flight delays and cancellations Log interactions and manage queries via CRM systems Requirements: Bachelors degree Experience in customer service (airline/travel industry preferred) Strong communication and problem-solving skills Ability to multitask in a high-pressure environment Tech-savvy with CRM exposure Willingness to work night shifts, weekends, and holidays If interested kindly share your cv on sonams@smart-source.com Regards Sonam Sharma HR Consultant

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Airline Help Desk Staff