Support Manager

Vision Beyond Resources India

7 - 12 years

10 - 20 Lacs

navi mumbai pune mumbai (all areas)

Posted:1 month ago| Platform:

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Skills Required

core banking solution support manager loan origination system core banking sla finacle 10x finacle crm los lms cbs bod banking application finacle eod sla management crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Essential Job Functions:

Good understanding of Banking Functional Requirements Specifications and

Software Requirements Specifications.

Banking experience in handling of core banking solution and development of solutions.
Assist in support management tasks, ensuring deliverables are met, and contributing to SLA management
Analyze and interpret data to inform solution design and client engagement strategies.
Collaborate with the team to design innovative, effective, and customized solutions that address clients' technology challenges.
Support building and maintaining client relationships, understanding their requirements, and contributing to solution delivery.
Conduct in-depth analysis, translate data into insights, and contribute to solution recommendations. Data fetching from internal system, staging and concatenating
Work closely with cross-functional teams to ensure seamless systems uptime and resolve issue in a timely manner.
Carry out the advance level of troubleshooting on Linux OS and application
Responsible for the uptime of the various client projects being managed / monitored. Should have experience in core banking and banking related modules like LOS,LMS and CRM etc
Ensure that tickets raised per shift are closed as per SLA & if not escalate per escalation

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