Support Manager

Role Overview: You will collaborate with business associates and ERP Vendors to maintain, enhance, and troubleshoot ERP applications across all modules. You will provide comprehensive support to users in departments such as Sales & Customer Care (CRM), Billing, Taxation, Engineering, Contracting & Procurement, Finance, and Administration by resolving issues, providing training, and remote assistance. Key Responsibilities: - Gather, analyze, and document business requirements and processes to identify areas for improvement within the ERP system. - Generate and distribute periodic reports based on statistical analysis of data from various timeframes. - Prepare specific reports as requested by management. - Supervise and mentor a team to provide solutions for application issues by coordinating with multiple OEMs/Vendors teams. Qualifications Required: - Proven experience in collaborating with ERP Vendors and business associates. - Strong analytical skills for gathering and analyzing business requirements. - Excellent communication and interpersonal skills for providing comprehensive support to users. - Experience in generating and distributing reports based on statistical analysis. - Ability to effectively supervise and mentor a team for providing solutions for application issues.,