Support Manager

Job Description

Support Manager Lead with Clarity. Resolve with Impact. Support isn’t a fallback — it’s your core strength. At Tuebora , we’re building smarter cybersecurity powered by AI. As a Support Manager , You’ll lead support like a boss—think fast escalations, tight SLAs, and happier customers. This isn’t just ticket tracking. It’s high-impact, high-urgency engineering support. You've been in the trenches — now it’s your turn to lead from the front. What You’ll Do Champion the customer’s needs within the teams. Guide and grow a top-tier support team that always puts the customer first. Lead from the front on tough issues Ensure 24/7 reliability and blazing-fast resolution What You’ve Done 8+ years in enterprise software support Strong background in B2B or enterprise environments Worked with Java, ReactJS, REST APIs, Kubernetes Built processes and tracked metrics that matter Plus: Comfortable with New Relic? Even better. Solve. Lead. Delight. www.tuebora.com Show more Show less