As a dynamic and results-driven Key Account Manager, you will be responsible for managing and nurturing relationships with our most important clients. Serving as the primary point of contact for assigned key accounts, you will be instrumental in ensuring client satisfaction and driving business growth through strategic account planning and execution. Your main responsibilities will include managing and growing strategic accounts to enhance client retention, ensure SLA compliance, and drive revenue growth. You will be tasked with owning end-to-end relationships with key clients, specifically F1, F2, F3 & F5 customers, to foster growth and satisfaction. In addition, you will be responsible for driving account growth through upselling and cross-selling opportunities such as warehousing and tech solutions. Monitoring SLAs to ensure on-time delivery and inventory accuracy, you will proactively resolve operational issues that may arise. Furthermore, you will be expected to deliver monthly performance reports to clients, providing actionable insights to drive continuous improvement. Understanding the unique needs and objectives of each client, you will work closely with internal teams to deliver tailored solutions that meet their requirements. Meeting and exceeding sales targets and business KPIs for your assigned key accounts will be a key focus, requiring a strategic and data-driven approach to maximize results. Additionally, you will be responsible for handling conflict resolution and addressing any issues that may arise between the client and the company in a timely and efficient manner. Overall, as a Key Account Manager, you will play a pivotal role in driving business growth, fostering client relationships, and ensuring the successful delivery of tailored solutions to meet client needs and objectives.,
You will be responsible for managing and controlling the company's credit function to minimize financial risk, ensure timely collections, assess creditworthiness of customers, and maintain healthy cash flow to support business operations. In terms of Credit Management, your duties will include evaluating the creditworthiness of existing and new customers through financial analysis, credit reports, and risk assessments. You will also need to monitor customer accounts to ensure compliance with credit terms. For Receivables & Collection Management, you will coordinate with the sales and operations teams to resolve disputes related to billing or deliveries. Additionally, you will identify and flag high-risk accounts, take necessary escalation steps, and develop collection strategies to reduce DSO (Days Sales Outstanding). Issuing legal notices and coordinating with the legal department for recovery actions will also fall under your purview. Your responsibilities will also encompass Reporting & Compliance, where you will be required to prepare regular aging reports, collection dashboards, and bad debt forecasts for management. Ensuring compliance with internal controls, accounting policies, and regulatory requirements, as well as supporting external and internal audits related to receivables and credit functions, will be crucial. You will also need to conduct reconciliations and manage related escalations. Furthermore, you will need to coordinate with sales and operations for price increases and renewal of contracts as and when required. In terms of Process Improvement, you will be expected to recommend and implement process improvements to enhance credit control and collections efficiency. Leveraging ERP and SAP financial systems for automation and tracking will also be part of your responsibilities.,