Customer Support Specialist (Warehouse Operations)

You will be responsible for managing Warehouse operations, documentation, and tracking of shipments. You will handle and resolve any operational issues or discrepancies that may arise during the freight forwarding process, resolving customer queries. Knowledge of SEZ & FTWZ is a must. You will serve as the primary point of contact for customers, ensuring excellent service and timely resolution of queries. You will coordinate and monitor end-to-end shipment processes, including booking, documentation, and tracking. You will handle international and domestic freight forwarding processes, including air, sea, and land transportation. You will work closely with carriers, customs brokers (CHA), and third-party logistics providers to ensure seamless operations. You will collaborate with internal teams, including warehousing, logistics, and procurement, to optimize supply chain efficiency. You will ensure accuracy and completeness of shipping documents, including bills of lading, invoices, and customs paperwork. You will stay updated on international trade regulations and ensure compliance with customs and trade laws. You will address and resolve customer complaints, shipment discrepancies, and operational challenges. You will generate reports on service performance, shipment status, and key customer metrics. You will ensure accurate data entry and record-keeping for seamless order processing. You will work closely with sales, operations, and finance teams to ensure a smooth customer experience. You will provide training and support to junior team members when required. You will ensure on-time billing to the customers. Knowledge of CW1 software and advanced Excel will be added advantages. You will be responsible for MIS reports and updating shipment status.,