Will be responsible for managing Warehouse operations, Documentation and tracking of shipments . Handle and resolve any operational issues or discrepancies that may arise during the freight forwarding process, resolving customer queries. Knowledge of SEZ FTWZ is must Serve as the primary point of contact for customers, ensuring excellent service and timely resolution of queries. Coordinate and monitor end-to-end shipment processes, including booking, documentation, and tracking. Handle international and domestic freight forwarding processes, including air, sea, and land transportation. Work closely with carriers, customs brokers (CHA), and third-party logistics providers to ensure seamless operations. Collaborate with internal teams, including warehousing, logistics, and procurement, to optimize supply chain efficiency. Ensure accuracy and completeness of shipping documents, including bills of lading, invoices, and customs paperwork. Stay updated on international trade regulations and ensure compliance with customs and trade laws. Address and resolve customer complaints, shipment discrepancies, and operational challenges. Generate reports on service performance, shipment status, and key customer metrics. Ensure accurate data entry and record-keeping for seamless order processing CW1. Work closely with sales, operations, and finance teams to ensure a smooth customer experience. Provide training and support to junior team members when required. On time billing to the customers Knowledge of CW1 software. Advance excel will be added advantages MIS reports, update shipment status.

Seeking a dynamic and results-driven Key Account Manager to manage and grow relationships with our most important clients. The ideal candidate will serve as the main point of contact for assigned key accounts, ensuring client satisfaction and driving business growth through strategic account planning and execution. Manage and grow strategic accounts, ensuring client retention, SLA compliance, and revenue growth Own end-to-end relationships with key clients (F1, F2, F3 F5 customer). Drive account growth via upselling/cross-selling (e.g., warehousing, tech solutions). Monitor SLAs (on-time delivery, inventory accuracy) and resolve operational issues. Deliver monthly performance reports with actionable insights. Understand client needs and objectives and ensure the company delivers tailored solutions. Meet and exceed sales targets and business KPIs for assigned key accounts. Handle conflict resolution and address any issues that may arise between the client and company.