Customer Support Specialist (Warehouse Operations)

Will be responsible for managing Warehouse operations, Documentation and tracking of shipments . Handle and resolve any operational issues or discrepancies that may arise during the freight forwarding process, resolving customer queries. Knowledge of SEZ FTWZ is must Serve as the primary point of contact for customers, ensuring excellent service and timely resolution of queries. Coordinate and monitor end-to-end shipment processes, including booking, documentation, and tracking. Handle international and domestic freight forwarding processes, including air, sea, and land transportation. Work closely with carriers, customs brokers (CHA), and third-party logistics providers to ensure seamless operations. Collaborate with internal teams, including warehousing, logistics, and procurement, to optimize supply chain efficiency. Ensure accuracy and completeness of shipping documents, including bills of lading, invoices, and customs paperwork. Stay updated on international trade regulations and ensure compliance with customs and trade laws. Address and resolve customer complaints, shipment discrepancies, and operational challenges. Generate reports on service performance, shipment status, and key customer metrics. Ensure accurate data entry and record-keeping for seamless order processing CW1. Work closely with sales, operations, and finance teams to ensure a smooth customer experience. Provide training and support to junior team members when required. On time billing to the customers Knowledge of CW1 software. Advance excel will be added advantages MIS reports, update shipment status.