Team Leader - Domestic BPO

1 - 4 years

3 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Manage a team of 20-30 agents, set and meet performance targets, ensure client SLA compliance, monitor & report quality & performance issues, assist management, handle attrition,& maintain process knowledge.
Varalakshmi.Y@livecjobs.com7995831110

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Requires 2-5 years as Inbound Customer Service Team Leader. Monitor performance, productivity, service levels; provide feedback; handle escalations; drive quality targets; prepare daily reports.

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