37 Utilization Jobs

Job Title: Assistant Operations Manager BPO Department: Operations Reports To: Operations Manager / General Manager Location: Vadodara Job Type: Full-Time Job Summary: The Assistant Operations Manager supports the Operations Manager in overseeing daily BPO operations, ensuring service level agreements (SLAs), quality, and productivity metrics are consistently met. This role involves managing team leads and agents, streamlining processes, handling client communications when required, and ensuring overall operational efficiency and client satisfaction. Key Responsibilities: Assist in managing day-to-day operations of assigned BPO campaigns (voice/non-voice/inbound/outbound). Supervise Team Leaders and ensure adherence to performance targets (KPIs and SLAs). Monitor team performance and provide coaching, feedback, and corrective actions as needed. Ensure compliance with client requirements, company policies, and standard operating procedures (SOPs). Analyze daily, weekly, and monthly reports and derive insights for performance improvement. Work closely with quality and training teams to implement performance improvement plans. Coordinate staffing, scheduling, and floor support to ensure adequate coverage and productivity. Address escalated issues from agents or clients and provide prompt resolution. Assist in new process transitions, training, and onboarding of staff. Support continuous improvement initiatives and participate in strategic planning. Key Performance Indicators (KPIs): SLA Achievement (AHT, FCR, TAT, etc.) Agent & Team Productivity Attrition & Absenteeism Rates Customer Satisfaction (CSAT/NPS) Quality Assurance Scores Client Feedback & Escalation Resolution Time Qualifications & Requirements: Bachelor’s degree in Business Administration, Management, or related field preferred. 3+ years of experience in BPO operations, with at least 1 year in a supervisory or managerial role. Strong understanding of BPO KPIs, call center metrics, and performance management. Excellent communication, leadership, and interpersonal skills. Proficient in MS Office tools and call center software (e.g., CRM, dialers, reporting tools). Ability to work in a fast-paced, high-pressure environment with flexibility for night shifts or rotational shifts if required. Preferred Skills: Experience in managing both voice and non-voice processes. Exposure to international clients and cross-cultural teams. Strong problem-solving and decision-making ability. Knowledge of Six Sigma or other process improvement methodologies is a plus.

As the Group Lead Carbon Abatement at Reliance, your primary responsibility is to lead the identification, planning, and execution of low-carbon sustainable technology projects and initiatives for Carbon Abatement / Green Fuels & Chemicals. Your role will be crucial in ensuring the achievement of the organization's sustainability goals and targets while adhering to project timelines, budgets, and standards. **Key Responsibilities:** - Serve as a technology specialist for CO2 capture & utilization across Reliance. - Lead the assessment of new technologies in the field of green/low-carbon product technologies, energy conservation, and climate change applicable for refining and petrochemical industry. - Evaluate CO2 capture technologies to identify optimal solutions for various CO2 emission sources from refining and petrochemical units. - Assess CO2 utilization technologies & solutions to produce sustainable & low-carbon feedstocks, chemicals, fuels, and materials. - Conduct process engineering review of technical bids, Basic Engineering Packages (BEP), and detail engineering design documents. - Prepare management reports covering business cases with life cycle costs & technical specifications leading to technology review and selection. - Lead the complete process design of CO2 capture & utilization projects at Reliance, from concept development to EPC. - Ensure a safe workplace by identifying, assessing, and mitigating risks to adhere to health, safety & environment practices. - Develop a high-performing team by sharing expertise, guiding skill development, and promoting collaboration for effective problem-solving. - Evaluate training and development needs of direct reports and recommend learning interventions to enhance skills in Carbon Capture, Utilization, and Storage (CCUS) space. - Responsible for resource planning, recruitment, and budgeting to achieve group targets. **Qualifications Required:** - Proven experience in leading & managing teams to deliver projects on time and within budget in CO2 capture & utilization technologies. - Strong knowledge and experience of technologies and challenges for developing lower carbon energy transition in energy and chemical sectors. - High-level skills in process simulation, process modeling, and optimization using Aspen Plus/Hysys. - Excellent communication skills with an ability to influence and advocate for changes/new policies, internally and externally. - Excellent writing skills, with proven expertise in creating and reviewing high-quality written documents. - Self-starter with the ability to excel in a professional environment with limited supervision and a drive to devise/implement strategies. - Strong interpersonal and relationship management skills. - Ability to manage multiple competing priorities and deliver outputs on time. If you meet the above qualifications and have a B. Tech. / M. Tech. in Chemical Engineering from a premier institute, along with 10-15 years of total experience in Refining / Petrochemical / Fertilizer industry, with a minimum of 6-8 years in CO2 capture projects, then you might be the perfect fit for this challenging yet rewarding position at Reliance.,

" Plan for the shift operation by ensuring the availability of raw material and other resources. Utilize hands on approach to effectively deal with technical & non-technical issues related to production by recognizing potential problems & making critical decisions with little input from other manager. Manage & Report the emergency situation i.e., power failure, cooling water line failure To carry out all condition monitoring, physical and visual checks on site machinery Monitor the condition of casthouse area and available of consumables. Maintaining proper house keeping and safety in the area. Monitor the plant emission level, Standardization of operating practices, Responsible for safety of Man & Machines. Delegating tasks to team members & resolving problems that occurs on their shift Enure optimum utilization of available resources including the manpower resources. Ensure the Daily, weekly and monthly activity planning are completed on time, to initiate the job allocation activity on time.''

Job description: Should have minimum 5+ years of experience in BPO. Inbound Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Candidate should have good communication Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Location: Preferred Mumbai Based Candidates. Interested can share resume on - Bhawnas1@hexaware.com // 6260351725 Regards Bhawna

Team Lead _ Fintech Inbound _Navi Mumbai 6 days working, 24/7 rotational shift Good comms On - Paper 2 years TL exp mandate for voice Overall should at least 5 years of experience Immediate joiner only preferred Only localite preferred Should have hands on exp on attrition/Shrinkage/AHT/SLA/Occupancy Budget 6L Interested candidate please connect over, poojam3@hexaware.com, or on 7869304456 Regards, Pooja

As a Senior Human Resources Manager at Gamyam, you will play a crucial role in leading HR strategy, talent management, and compliance for our Razole delivery center. Gamyam is a rapidly expanding IT services and AI solutions company that specializes in large language models (LLMs), voice chatbots, and intelligent automation for global clients. With our headquarters in Hyderabad and a branch in Razole, we are seeking an experienced HR professional with a strong background in IT services to build scalable people practices tailored for our services-driven environment. Your responsibilities will include serving as the primary HR point of contact for delivery teams, implementing employee engagement programs, retention strategies, and grievance handling. Additionally, you will be responsible for developing and enforcing HR policies across the organization, overseeing performance management systems, and appraisal cycles. Collaboration with senior management to align HR practices with business goals, support the organization in scaling and client delivery readiness, and mentor team members to ensure smooth HR operations will also be key aspects of your role. You will be driving end-to-end recruitment for IT service roles, managing bulk hiring, lateral hiring, and niche technology recruitment, while aligning workforce planning with client project requirements and bench utilization. To be successful in this role, you must have 3 - 6 years of HR experience in IT services companies, with expertise in recruitment, compliance, employee relations, and performance management. A deep understanding of bench management, utilization, and delivery-driven environments is essential, along with excellent communication skills and the ability to manage senior stakeholders. Prior experience in scaling HR functions for mid-sized IT services setups/startups is preferred. In return, we offer a competitive salary of 8 - 12 LPA, health insurance, Provident Fund (PF), a company laptop, and a flexible leave policy. You will have the opportunity to establish HR practices in a growing IT services delivery center and work in a collaborative, client-focused culture.,

To drive financial efficiency, optimize banking costs, and ensure smooth execution of export-related finance operations. The role involves active engagement with banks and financial institutions, ensuring compliance, leveraging financial products effectively, and preparing accurate reports for internal and external stakeholders. Key Responsibilities: 1. Finance Cost Optimization Strategize and implement measures to reduce finance and borrowing costs. Analyze and negotiate interest rates, forex charges, and transaction costs with banking partners. Monitor working capital utilization and optimize fund allocation. 2. Banking Product Utilization Leverage suitable banking products (LCs, BGs, PCFCs, Buyers Credit, etc.) to support business needs. Ensure maximum utilization of sanctioned limits and facilities. Stay updated on new banking offerings and digital tools to enhance efficiency. 3. Liaison & Relationship Management Build and maintain strong relationships with banks, NBFCs, and financial institutions. Act as a point of contact for all banking-related matters including negotiations, renewals, and compliance. Coordinate with internal departments for smooth banking and export documentation processes. 4. Documentation & Compliance Ensure timely submission of documents for bank facilities, audits, and compliance checks. Oversee preparation of export documents including invoices, shipping bills, FIRC, BRC, etc. Comply with all RBI, FEMA, and EXIM policy requirements and maintain proper records. 5. Monitoring & Reporting Prepare regular MIS reports on fund utilization, bank charges, export finance status, and other KPIs. Track disbursements, repayments, interest rates, and ensure accuracy in financial reporting. Highlight risks, discrepancies, or cost-saving opportunities to senior management. Key Skills & Competencies: Strong understanding of banking products and export finance instruments. Knowledge of FEMA, RBI guidelines, and EXIM policy. Excellent relationship management and negotiation skills. Analytical mindset with a keen focus on cost optimization. Proficient in MS Excel, ERP systems, and banking portals. Qualification: CA / MBA (Finance) / M.Com or equivalent. Additional certification in export/import finance is a plus.

Position: Senior MIS Executive Administration Department: Ground Transport Operations Work Type: Full-Time | Rotational 24x7 Shifts Location: Gurugram, Haryana Education & Experience Requirements: Bachelors degree in any discipline. Minimum 5+ years of experience in managing Ground Transport Operations , with a strong focus on MIS and analytics. Excellent oral and written communication skills in English. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), and Outlook . Willingness to work in a 24x7 shift environment . Role Summary: The Senior MIS Executive will be responsible for managing, analyzing, and reporting transport-related data to ensure smooth and efficient operations across India’s Ground Transport function. This role requires a keen eye for detail, excellent analytical abilities, and a proactive approach to identifying operational inefficiencies and reporting them through actionable insights. Key Responsibilities: Manage and maintain MIS data related to ground transport operations across India. Oversee daily transport operations including fleet management , route planning , logistics coordination , and vendor management . Perform daily trip sheet data entry , reconciliation of trip data, and ensure timely submission of completed trips by vendors. Maintain accurate vehicle-wise trip logs and cross-verify them against billing MIS data. Prepare daily, weekly, and monthly MIS reports with clear visualizations and KPIs such as: On-Time Arrival (OTA) On-Time Departure (OTD) No-Show Reports Utilization Reports Ensure data accuracy through regular audits, validations, and real-time updates within internal systems. Create and maintain dashboards and reports using advanced Excel and other reporting tools. Analyze operational trends and present insights and recommendations to senior management. Automate recurring reports to improve operational efficiency and reduce manual effort. Act as a liaison between internal teams and external vendors for regular updates and coordination of transport reporting. Ensure timely receipt and submission of vendor invoices to the finance team for processing. Utilize data analytics and BI tools to support strategic decision-making and enhance operational performance. Preferred Skills: Advanced proficiency in Excel (Pivot Tables, VLOOKUP, Macros, Dashboards). Experience with data visualization tools (e.g., Power BI, Tableau) is a plus. Strong attention to detail and data accuracy. Ability to handle large datasets and generate actionable insights. Excellent organizational and time management skills. if anyone interested kindly share resume at nidhi.rastogi@igtsolutions.com

Role & responsibilities Accountable to study, plan and execute Production Schedule to meet delivery deadlines Responsible to establish training and development plans for employees Accountable and responsible to monitor and control all production related KPI Responsible to accomplish manufacturing results by communicating job expectations coordinating process requirements with different functions Accountable to achieve targeted 5S scores and maintains safe and clean work environment by educating and directing personnel on the use of all control points, equipment, and resources, and maintaining compliance with established policies and procedures Responsible for coaching, education, and necessary discipline of staff along with related documentation Responsible to Improve manufacturing processes and methods for cost-reduction, quality improvement and efficiency Responsible to Identify and develop collaborative solutions for continuous improvement on issues within the production workflow such as level loading, production bottlenecks, machine reliability, general production related work flow waste. Lead ECN implementation, including review of drawing and attributes for completeness, providing guidance to Manufacturing team (e.g. part extension, BOM updates, router updates, scrap implementation, etc.) and coordinating the rest of the team (Finance, Purchasing, Planning, etc.) to ensure manufacturing readiness Make key decisions, resolve issues and oversee projects to shape manufacturing success Partner with Engineering department on design process of new or revised products and coordinate smooth transition from R&D to production in Manufacturing Responsible for CNC machine tooling, fixture, part development to maintain availability. Responsible for shop consumable cost tracking, Job cost variance, cycle time study/ Motion Study, Utilization, Efficency, OEE etc. Responsible for scrap analysis and proactively robust actions on each issue. Responsible to drive the DWM along with team and set as lead by example. Provide disposition for NCRs on incoming products per Quality procedures for ME Provide technical guidance for manufacturing activities (e.g. technical support to Procurement, external vendors, troubleshooting support for shop floor, guidance to Customer Service for new part requests, etc.) Responsible to support the Quoting process and Order Management process by supplying pertinent information as required Authorized to write procedures and reports, including revisions to manufacturing documentation (e.g. PFT, Work Instructions, Technical Procedures, etc.) Required Skills: Bachelors Degree from an Accredited University in Mechanical Engineering discipline preferred) or equivalent combination of education and related experience may be considered. 8+ years of management/supervisory experience. 10+ years of experience in CNC Machining (Turning/Miling). Must have knowledge and experience of working on Lean production Management. Able to manage maintenance / TPM activities. Knowledge of Manufacturing process optimisation. Knowledge of Machining processes and/or any special manufacturing processes related to the product line (coating, grinding, elastomer mfg, painting, bonding, etc.). Strong team leadership skills, be a self-starter, innovative and able to work with little or no supervision. Ability to implement SPC. Ability to understand the application of mathematical formulations to tasks such as frequency distribution, determination of test reliability and validity, variance analysis, correlation techniques, sampling theory and factor analysis. Preferred Skills: Lean Manufacturing experience, or Lean Green Belt/Black Belt certification preferred Oil & Gas manufacturing experience preferred Understand GDT and dimensioning Experience in JDE

You will be responsible for defining, contributing, and implementing the Enterprise Data Quality Strategy. Leading proof-of-concept (POC) and pilot projects to evaluate product suitability and make recommendations for product selection and implementation will be a key part of your role. Understanding business needs, identifying pain points, and translating them into prioritized requirements for SaaS implementation is essential. In this position, you will develop product roadmaps and blueprints, evaluate and adopt platform enhancements for continuous improvement and optimal performance. Your responsibilities will include leading the implementation and support of data quality solutions, collaborating with various teams to ensure alignment with organizational data policies. You will also be responsible for integrating the data quality platform with the rest of the Enterprise Data products, platforms, and application teams. Working closely with teams, vendors, and monitoring progress while addressing any arising issues will be crucial. Identifying potential risks throughout the process and developing mitigation strategies, managing the transition process to the new system, and building and maintaining strong relationships with key stakeholders are also part of your duties. You will support the design and implementation of data quality management frameworks to measure data quality and correct data quality issues, standardize data formats and values for consistency across systems. Developing and implementing data quality metrics and KPIs to monitor and report on data quality, conducting regular data quality assessments, and ensuring that data validation processes and control standards are applied to data applications are essential tasks. The ideal candidate will have a Master's degree in computer science, Data Science, Information Management, or a related technical field with a minimum of 5 years of relevant experience, or a Bachelor's degree with a minimum of 7 years of relevant experience. Strong communication and interpersonal skills, experience in implementing enterprise-level SaaS/PaaS solutions/frameworks, a solid understanding of data governance and data quality concepts, and technology management principles are required. Additionally, the candidate should possess product management expertise, problem-solving abilities, adaptability, flexibility, and the ability to build relationships and trust with clients. Experience in Agile/SAFe/Scrum, global delivery models, evaluating multiple technologies, knowledge of data quality standards, practices, and methodologies, as well as relevant certifications in related fields are preferred qualifications. This role offers a two-year term appointment for selected external candidates.,

Responsibilities: Analyze front office and back office volume projections; service metrics targets versus current performance trends on AHT, shrinkage (absenteeism and aux usage), attrition, occupancy, and service level to give recommendations on how to better maximize resources. Ensures that service level targets as well as other program/client targets are met through proper forecasting of workload Validate client forecasts and requirements for trends and compliance with contractual agreements. Serves as subject matter expert and WFM liaisons for specific programs and coordinates with Operations to ensure consistent business/operational goals Responsible for FTE forecasting in order to meet targets based on call volume, or back office volume projections subsequently coordinating the established targets to Operations (Account/ Ops manager and Director). FTE conversion for the different weekly working hours within the different sites/geographies Projects seating requirements per program based on current manpower and upcoming/existing business needs Works with Strategy COE to support Global Seat Planning process with the goal of maximizing agent to seat ratios for the companyRole & responsibilities • Manages long term forecasts and capacity utilization, costs and all resource planning functions for designated programs/accounts of the company, ensuring that all workforce management strategies are met. • Acts as WFM SME by providing program oversight and taking appropriate action to meet KPI goals and maximize efficiency • Maintains capacity planning files and documents according to standard operating procedures and quality expectations. • Contributes to the creation or improvement of tools, processes, and workflows to reduce cycle times, improve error rates, and increase added value.

" Plan for the shift operation by ensuring the availability of raw material and other resources. Utilize hands on approach to effectively deal with technical & non-technical issues related to production by recognizing potential problems & making critical decisions with little input from other manager. Manage & Report the emergency situation i.e., power failure, cooling water line failure To carry out all condition monitoring, physical and visual checks on site machinery Monitor the condition of casthouse area and available of consumables. Maintaining proper house keeping and safety in the area. Monitor the plant emission level, Standardization of operating practices, Responsible for safety of Man & Machines. Delegating tasks to team members & resolving problems that occurs on their shift Enure optimum utilization of available resources including the manpower resources. Ensure the Daily, weekly and monthly activity planning are completed on time, to initiate the job allocation activity on time.''

We are seeking a dedicated Medical Director to ensure the efficient operation of our healthcare facility. In collaboration with administrators and nursing supervisors, you will strive to achieve goals that prioritize high-quality patient care. As a Medical Director, you will play a vital role in implementing and adhering to laws and regulations within the facility. Your responsibilities will also include monitoring the budgets of all medical staff to ensure compliance and finding innovative strategies to enhance communication between doctors offices, hospitals, and patients, facilitating streamlined processes. In this position, you will work closely with the medical team, overseeing all processes to guarantee that our patients receive optimal care. Your commitment to excellence will contribute to the overall success of our facility and the well-being of our patients.

As a Digital Officer in the construction industry, your primary responsibility will be to spearhead and oversee the integration of digital technologies and solutions into various aspects of construction projects and operations. You will play a crucial role in enhancing efficiency, productivity, and innovation within the organization by leveraging digital tools and platforms. Collaborating with the central digital team, project teams, and senior management, you will develop and implement new digital initiatives efficiently. Identifying, evaluating, and implementing digital tools and technologies to streamline construction processes, improve project management, and optimize resource utilization will be a key aspect of your role. Establishing robust systems for collecting, analyzing, and utilizing data to drive informed decision-making and enhance project outcomes will be essential. You will be responsible for ensuring data accuracy by reviewing output data regularly and highlighting any inaccuracies to the respective teams for corrective actions. Fostering collaboration and communication among project teams through digital collaboration platforms and project management tools will be crucial. Developing training programs and resources to ensure staff proficiency in using digital tools effectively and promoting digital literacy and adoption are also part of your responsibilities. Implementing digital solutions to monitor and ensure compliance with quality standards, safety regulations, and environmental requirements throughout the construction process is essential. Additionally, staying updated on emerging trends in construction technology and recommending innovative solutions for efficiency improvement will be expected. Managing relationships with digital solution providers, contractors, and technology vendors to ensure successful implementation and support of digital initiatives will also fall under your purview. Regularly conducting review meetings with individual departments at project sites, project managements, and the Central Digital Team for effective implementation is part of the role as well. Qualifications for this position include a Diploma in Engineering with 3+ years or B.E/B.Tech with 2+ years of experience in Construction Management, Engineering, Computer Science, or related fields. Proven experience in implementing digital solutions within the construction industry, in-depth knowledge of construction processes and project management methodologies, proficiency in data analysis, digital collaboration platforms, and project management software are required. Strong communication, leadership, and problem-solving skills, along with the ability to collaborate effectively with cross-functional teams and stakeholders, are essential. Certifications in relevant digital technologies and project management methodologies are a plus. Additional requirements include willingness to work at project sites in PAN India locations and overseas if needed, ability to work in a fast-paced environment, manage multiple projects/units simultaneously, and a strong commitment to quality, safety, and compliance standards. Adaptability to evolving technologies and industry trends is also necessary.,

Roles and Responsibilities Manage daily production planning, ensuring timely completion of tasks and meeting quality standards. Oversee machine shop operations, including manpower handling, utilization of machinery, and project management. Develop and implement efficient manufacturing processes to improve productivity and reduce costs. Collaborate with cross-functional teams to resolve engineering issues and optimize production workflows. Ensure compliance with safety protocols and maintain a clean working environment. Desired Candidate Profile 9-14 years of experience in a similar role within the auto components industry. Diploma or B.Tech/B.E. degree in Mechanical or related field (preferably). Strong understanding of engineering management principles, time management skills, and proficiency in utilizing various types of machinery.

Key Responsibilities: Supervise and mentor a team of customer service executives handling inbound calls. Manage team performance through regular feedback, coaching, and performance reviews. Ensure effective rostering and shift management for optimal coverage. Ensure prompt, courteous, and accurate responses to all customer inquiries. Monitor calls to ensure quality and adherence to customer service standards. Handle escalated calls and resolve complex customer issues efficiently. Monitor daily service levels and call metrics (AHT, CSAT, FCR, etc.) Analyze call trends and provide insights to improve process efficiency. Ensure adherence to standard operating procedures (SOPs) and compliance policies. Identify training needs and assist in delivering training sessions. Drive continuous learning and skill development within the team. Prepare daily/weekly/monthly performance reports. Share actionable insights with management to improve customer service operations Qualifications: Bachelors degree in business, marketing, or a related field (or equivalent experience). 5+ years of customer service experience, with at least 3 year in a leadership or supervisory role. Strong leadership and people management skills Excellent communication and interpersonal skills Problem-solving and conflict resolution abilities Proficiency in CRM tools and call center technologies Analytical mindset with data-driven decision-making Preferred Qualifications: Experience in a specific industry related to the company products or services. Knowledge of customer service techniques and methodologies. Compensation and Benefits: Competitive base salary plus performance-based incentives. Health insurance , Unlimited Incentives. How to Apply Interested candidates can share their updated CV at himanshiverma@policybazaar.com or WhatsApp at 9069719390 Along with the following details Total Experience Current CTC Expected CTC Notice Period Team Size Age Reason for Change Current Location

1. Operations Work towards making of durable concrete and aim to facilitate good construction practices Monitor technical cell functions and conduct tests on concrete and fine aggregates Ensure workability by maintaining a flow of tests, ensure tests are conducted on hardened concrete for assessing compressive cube strength Conduct non-destructive test on concrete rebound hammer test; select cement types considering project requirement Provide comprehensive trainings to site engineers, contractors, masons, and customers on cement and concrete Conduct technical seminars for architects and engineers Take initiatives to drive growth for DCBL and ensure sustained growth in line with long-term and short-term objectives of the organization Ensure initiation and sensitization of the employees towards digitization and automation of the processes Focus on utilization of advanced business analytics tools to derive key insights critical for the success of the organization 2. Self/ Team Development Review and monitor performance of team members and provide requisite developmental support/ inputs Recommend training as required for teams development Develop the team and update their knowledge base to cater the organization need Strategize avenues for enhancing employee satisfaction in the function, resulting in high engagement levels of employees

We are looking for a Chief Medical Officer to join our team and oversee the daily operations of our medical facility. This role will be responsible for managing our organizations budgets, recruiting Physicians and Doctors and ensuring that all staff adheres to strict safety standards. Chief Medical Officer responsibilities include being a liaison between medical staff and administrators, balancing the medical facilitys budget and ensuring that patients receive the best care possible. Ultimately, you will work with various departments, Physicians and staff to ensure our medical facility operates as efficiently and effectively as possible. Responsibilities Ensure that all healthcare regulations and safety standards are met Keep staff updated on new healthcare regulations Find ways to improve clinical services Liaise between the administration and medical staff Report to the Chief Executive Officer or Board of Directors

Role & responsibilities 1. Monitor and track operations of the EVs running on at the sites, keeping an eye on multiple parameters including but not limited to distance run, no. of round trips, payload carried, time spent at each step of the operation 2. Identify sources of inefficiencies & gaps in the entire process that affect the performance parameters of the EVs 3. Conduct Root Cause Analyses of all the reasons that have been affecting performance, and develop processes or strategies to prevent recurrence of these issues 4. Design SOPs to attain maximum utilization of the EVs and follow through on the execution of the designed procedures by ensuring cooperation and coordination from the transporter partners 5. Plan for targets beyond the status quo to push the utilization of trucks even further 6. Devise ground-breaking strategies without being bound by limits of cost or available technologies Preferred candidate profile 1. Masters degree (M.Tech /MBA) specialized in operations management 2. Experience in Project Management, steel/cement/any heavy industry involving material movement on trucks 3. Experience with logistics service providers, truck operators, and truck drivers

Responsibilities: * Manage health insurance claims from start to finish. * Ensure timely TAT compliance through process improvement. * Prepare medical summaries for cashless procedures.

Major Responsibilities Stewards active and inactive records at onsite and offsite storage locations. Complies with the Corporation's Records Management Guidelines. Implements records management program, including a records retention schedule, the protection of vital records, destruction process and disaster recovery. Maintains electronic index and inventory of records stewarded. Performs client training (MPI, RMG compliance, local records handling processes, etc...). Stewards local contracts and resolves service issues. Implements IMS projects including record reduction efforts and file move coordination projects. Monitors and controls expenses within budget. Creating, maintaining, and reviewing record storage procedures (both physical and electronic) for different business units located at a site. Identifying commonalities in business units retention needs and create efficiencies when possible. Implement and facilitate the Destruction Notification Process as outlined in RMG Section 6 Coordinate development and serve as administrative owner of an SRRS, if required to reflect local legal and regulatory requirements. Job Description Key Performance Indicators Documented procedures through IMS Handbook Verification of vendor database to ExxonMobil inventory Verification of electronic inventory to physical inventory Timely destruction of retention-expired records Monthly Sample Check for records with Off-site Perform the IMS work plan per schedule Annual Clean up activity Minimum Skills Requirement: Good communication skills Ability to work under time constraints and meet deadlines. Knowledge of computer application programs. Ability to foster a cooperative work environment.

We are currently looking for dynamic and customer-focused professionals to join our Inbound Customer Service Team in a BPO setting. The role involves handling incoming calls, resolving customer queries efficiently, and delivering a high-quality customer experience. Key responsibilities include: * Answering inbound customer calls professionally and providing accurate information. * Resolving queries related to products, services, orders, billing, or general concerns. * Maintaining customer satisfaction by providing timely and effective solutions. * Escalating unresolved issues to the appropriate internal teams when necessary. * Following communication scripts and company guidelines during interactions. * Updating customer interaction details in CRM tools or internal systems. * Meeting or exceeding daily, weekly, and monthly performance targets (AHT, CSAT, FCR, Attrition & shrinkage etc.). * Collaborating with team leaders and support staff to improve service quality. * Adhering to all compliance, data privacy, and quality standards. Please note that team handling experience with a team size of 10-15 members is a must for this role. For more information, please contact me at sumankumari1@policybazaar.com or send your CV via WhatsApp to 9934827654.

Leading BPO in BANGALORE Hiring for WFM RTA Require 2+ Years Experience in WFM RTA Require Excellent Communication Skills CTC UPTO 5.8LPA based on Last CTC Shifts 24*7 Looking for Immediate joiners// Candidates with Lesser Notice period Role and Key Responsibilities: The Lead WFM Analyst will act as a liaison between the Centralized and Site WFM teams. • The Lead WFM Analyst is responsible for team project organization, and site interaction, planning and expediting/verifying the overall success of WFM management functionalities. Initiates and manages all WFM communications between centralized and site teams, and leadership. • Preparation of daily / Weekly / Monthly MIS reports & presentations / decks • Preparing of schedules using Erlang for different queues across multiple locations • Resolve escalated issues and requests from site management • Root cause analysis of SLA deviations, action plan development and resolution • Monitor real-time queue, schedule adherence & attendance. • Key daily exception requests and update schedules • Cross-train with Scheduling Analyst • Optimize breaks the day of or day before the actual schedule • Schedule ADHOC intra-day training requests and update schedules • Produce and analyze daily efficiency reports (representative availability, access level etc.) • Attend centralized and/or site management meeting, as required Key Skills and knowledge: Required good communication skill. • Required good knowledge of MS Excel & Power point. • Proficiency with computers • Willing to work 24*7 • Candidate with Scheduling & Forecasting skill will be preferred. • Ability to handle pressure situations • Drive for self-learning and knowledge enhancement Experience Contact Centre Workforce Management experience • Ability to simplify complex operations into repeatable processes • Comfortable in fast-paced environment • Ability to make decision in time sensitive ambiguous situations Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

About NiCE: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? In Nice, as a Senior Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability. How will you make an impact? Understand application architecture including micro services-based architecture and troubleshoot production and performance issues. Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions. Evaluate and benchmark new technologies and work with development engineering to design product architectures. Understand review and debug codes for performance, scaling and reliability of the platform Analyze SLAs to identify performance issues across individual services and system wide. Establish baseline benchmarks, identify performance bottlenecks, and early arrest any major deviation. Work with multiple product teams to design, create, execute, and analyze performance tests. Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. AWS hands on experience will be beneficial. Reduce toil through automation of processes and promote a data-driven innovation culture. Exposure to AI based tools for performance engineering would be added advantage Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes. Analyze test results and make deployment and scalability recommendations based on findings. Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Identifying and simulating real work usage patterns is essential and expected from this role. Have you got what it takes? 9 to 12 years of experience Strong experience in performance testing and optimization of Java/J2EE applications. Expertise in cloud computing performance testing and monitoring. Proficiency in analyzing memory leaks, thread dumps, CPU utilization, and database performance tuning. Experience in programming languages such as Java, JavaScript, and shell scripting in large-scale distributed cloud environments (Linux/Unix). Strong knowledge of performance analysis tools for Java and database applications. Need expertise for UI performance tools to measure UI performance & responsive design on browser side Expertise in debugging and optimizing performance on RDS, DDB etc. Familiarity with HTTP, web services, and SOA protocols. Highly self-motivated, independent worker with a fast-learning attitude and strong teamwork skills. Creative problem-solving skills with a proactive mindset. Strong verbal and written communication skills in English. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director of Engineering / Principal Engineer Performance Engineering / Technical Manager Role Type: Individual Contributor

- Monitor agent queues intra-day real-time and generate performance reports to identify performance trends - Partner with WFM on historical performance of SLA, utilization, AHT, and other WFM related metrics. Required Candidate profile - Atleast 1 year experience as RTA in International process - Tool Knowledge IEX, VERINT, AVAYA,Genesys - Should have good communication in English Call/Whatsapp@ 6002281943 /8453399504 /8723051470