18 Utilization Jobs

About NiCE: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? In Nice, as a Senior Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability. How will you make an impact? Understand application architecture including micro services-based architecture and troubleshoot production and performance issues. Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions. Evaluate and benchmark new technologies and work with development engineering to design product architectures. Understand review and debug codes for performance, scaling and reliability of the platform Analyze SLAs to identify performance issues across individual services and system wide. Establish baseline benchmarks, identify performance bottlenecks, and early arrest any major deviation. Work with multiple product teams to design, create, execute, and analyze performance tests. Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. AWS hands on experience will be beneficial. Reduce toil through automation of processes and promote a data-driven innovation culture. Exposure to AI based tools for performance engineering would be added advantage Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes. Analyze test results and make deployment and scalability recommendations based on findings. Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Identifying and simulating real work usage patterns is essential and expected from this role. Have you got what it takes? 9 to 12 years of experience Strong experience in performance testing and optimization of Java/J2EE applications. Expertise in cloud computing performance testing and monitoring. Proficiency in analyzing memory leaks, thread dumps, CPU utilization, and database performance tuning. Experience in programming languages such as Java, JavaScript, and shell scripting in large-scale distributed cloud environments (Linux/Unix). Strong knowledge of performance analysis tools for Java and database applications. Need expertise for UI performance tools to measure UI performance & responsive design on browser side Expertise in debugging and optimizing performance on RDS, DDB etc. Familiarity with HTTP, web services, and SOA protocols. Highly self-motivated, independent worker with a fast-learning attitude and strong teamwork skills. Creative problem-solving skills with a proactive mindset. Strong verbal and written communication skills in English. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr! Enjoy NiCE-FLEX! At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Reporting into: Director of Engineering / Principal Engineer Performance Engineering / Technical Manager Role Type: Individual Contributor

Role & responsibilities Key Responsibilities: •Plan and manage production schedules •Oversee daily operations to meet output and quality targets •Ensure efficient utilization of resources and workforce •Implement lean manufacturing principles •Maintain equipment and ensure safety compliance •Coordinate with other departments (quality, maintenance, logistics) Preferred candidate profile •5+ years experience in a manufacturing leadership role •Strong understanding of production planning and lean practices •Proficient in ERP systems and production softwar

Description: Position coordinates the daily operations of records and library services which includes client training and guidance on Records Management Guidelines compliance. Position is responsible for the Information Management Services (IMS) function and its staff. Serves as the site's primary contact for records management quality assurance. Interfaces with clients to assess business requirements, expectations and responds to client requests. Coordinates projects and applies continuous improvement via best practices implementation. Major Responsibilities Stewards active and inactive records at onsite and offsite storage locations. Complies with the Corporation's Records Management Guidelines. Implements records management program, including a records retention schedule, the protection of vital records, destruction process and disaster recovery. Maintains electronic index and inventory of records stewarded. Performs client training (MPI, RMG compliance, local records handling processes, etc...). Stewards local contracts and resolves service issues. Implements IMS projects including record reduction efforts and file move coordination projects. Monitors and controls expenses within budget. Creating, maintaining, and reviewing record storage procedures (both physical and electronic) for different business units located at a site. Identifying commonalities in business units' retention needs and create efficiencies when possible. Implement and facilitate the Destruction Notification Process as outlined in RMG Section 6 Coordinate development and serve as administrative owner of an SRRS, if required to reflect local legal and regulatory requirements. Job Description Key Performance Indicators Documented procedures through IMS Handbook Verification of vendor database to ExxonMobil inventory Verification of electronic inventory to physical inventory Timely destruction of retention-expired records Monthly Sample Check for records with Off-site Perform the IMS work plan per schedule Annual Clean up activity Minimum Skills Requirement: Good communication skills Ability to work under time constraints and meet deadlines. Knowledge of computer application programs. Ability to foster a cooperative work environment.

Responsibilities Core Skills: Performance Testing and Engineering: Load testing tools (JMeter, Load Runner, etc.), APM and Logging (Grafana, Sumo Logic, New Relic, etc.), Cloud infrastructure and monitoring (AWS, CloudWatch, etc.) Essential Job Functions Lead the performance testing program, collaborating closely with agile teams and architects to build and maintain framework(s) to benchmark application performance across all layers of the application stack Apply advanced performance testing methodologies and best practices. Help setup production performance analysis framework and build-out strategies to load test the system Analyze test results, configure analysis graphs, and compile comprehensive performance test reports. Diagnose root causes of performance issues and implement optimization solutions to enhance application performance. Qualifications Qualifications Minimum of 10 years of experience in performance testing, preferably in a high-transaction SaaS environment, with proficiency in tools such as JMeter or Load Runner. Expertise in handling HTTP/HTML, web services, and asynchronous calls. Good-to-great understanding of memory and CPU utilization, throughput, latency, etc. Experience with monitoring and analysis tools like New Relic, Grafana, Sumo Logic, and AppDynamics. Experience with profiling and heap analysis tools Proficiency in at least one programming language. Experience with databases including MS SQL Server and MySQL Familiarity with AWS a plus Self-motivated, able to learn and research issues independently with a keen eye to details Must be passionate about wanting to make the software performance better i.e. “wont-quit-till-I-figure-out-the-root-cause mentality” Good analytical and problem-solving skills combined with technical writing and communication skills Familiarity with Agile/SCRUM SDLC strongly preferred

Oversee the maintenance of plant equipment and machinery across all sections of the iron making zone during the assigned shift. Ensure strict compliance with preventive and scheduled maintenance plans to maintain equipment in optimal working condition. Plan and execute routine tasks proactively to prevent unplanned activities that could disrupt production. Identify opportunities for improvement or modification in system settings to reduce maintenance costs. Adhere to all health and safety regulations during shift operations to maintain a safe working environment. Maintain accurate and timely ERP data entries and prepare the Management Review Meeting (MRM) reports on a daily basis. Optimize the utilization of all available resources, including manpower, to maximize operational efficiency. Ensure daily, weekly, and monthly activity planning is completed on schedule to facilitate timely job allocation.

Leading BPO in BANGALORE Hiring for Sr Planning Analyst//Capacity Planning Experience 4+ Years in WFM CTC UPTO 8LPA based on Last CTC Shifts 24*7 Looking for Candidates with Lesser notice or immediate Joiners Role and Key Responsibilities: Create Capacity Plans for Enterprise and co-create with partners for their sites Prepare, monitor and generate appropriate mathematical models and leverage WFM Tools to generate staffing requirements Oversee the overall Capacity planning for HC Continuously monitor the performance against the plans and refine and redefine assumptions as and when required Modeling FTE requirement for long and Short-term including capacity recommendations to close gaps and optimize resources Conduct Stakeholder review meetings with the Stakeholders for Sign-off of Short-Term Capacity Plan Maintain Historical Data and trends Review DOW and Intraday Patterns AHT profiling Assumption Management Own HC reconciliation with partner WFM teams Key Skills and knowledge: Overall experience of 4-6 years and at least 2-3 years in a planning role. Experience in managing a multi-site and multi-vendor environment Strong process and mathematical orientation Experience of data modelling, simulations and scenario planning Experience of stakeholder management and aptitude of planning risk identifications Analytical and good understanding of Contact Centre metrics Strong business acumen Good communicator and a collaborator Strong Communicator and decision maker Hands on Experience on Anaplan will be an added advantage. Strong attention to detail and sense of professionalism and ability to develop relationships Qualification: Graduate Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123

What you will do: Collaborate with project managers and department heads to identify resource requirements for ongoing and upcoming projects. Evaluate project timelines, budgets, and resource constraints to ensure the efficient allocation of resources. Maintain a comprehensive overview of available resources Conduct resource capacity planning to assess and manage resource demands based on project priorities and objectives. Track and report on resource utilization, analyzing data and providing suggestions for resource optimization. Collaborate with stakeholders to resolve resource-related conflicts, negotiate resource sharing, and balance competing priorities. Implement and maintain resource management tools, systems, and processes to enhance visibility, transparency, and efficiency.

Should have minimum 4+ years of experience in BPO. International Voice experience is mandate. Should have been designated as a Team Lead for at least 2 years on papers. Should be able to calculate Attrition, Shrinkage, AHT. Should be aware of NPS, Repeat & Churn. Should be aware of Occupancy and Utilization formulas. Candidate should be good in communication. Interested candidates can reach out to Sobanv@hexaware.com, 8056741915 Pavatharanip1@hexaware.com / 7305044617 Regards, TAG

Lead GTM DTC-MUMBAI Circle: #BAL Required Work Experience : Mep Systems Manager About the Role Owner of Circle D2C business primarily Broadband LOB. To plan actions and roll out initiatives for delivering Net Adds for the circle keeping in view the Gross adds & churn angle. Key Responsibilities a) Drive customer acquisition in Broadband businesses ensuring base growth b) Drive quality of acquisition of new customers, managing base and scaring revenue c) Drive Lead management at the circle level with close coordination with the concerned stakeholders d) Lead the design of and execution of go to market strategy for the entire product portfolio e) Drive the extraction & utilization of the broadband assets through innovative approach f) Drive and direct the implementation of strategies for ensuring sales force effectiveness g) Competition tracking and pricing h) Drive One airtel plan for Broadband channel Skills Required Strong analytical & quantitative skills Strong presentation skills Teamwork and collaboration Strong in execution Vision of benefit of the unit as a whole Educational Qualification & Experience MBA Work Experience Experience of 4-7 years in marketing & distribution

Job Description: Assist in monitoring and managing resource utilization across multiple projects and departments. Maintain resource allocation records and ensure data accuracy in resource management systems. Coordinate with department leads to identify current and future staffing needs. Support in forecasting resource demand and resolving resource conflicts. Help prepare reports on resource availability, usage, and performance metrics. Facilitate onboarding and offboarding of project resources. Communicate regularly with project managers to understand staffing and capacity challenges. Ensure alignment between resource availability and project requirements. Contribute to continuous improvement initiatives in resource planning processes. Role: 4+Years of Experience in Resource management Strong organizational and analytical skills. Proficiency in Microsoft Excel and resource management tools (e.g., Smartsheet, SAP, MS Project, D365). Excellent communication and interpersonal skills. Ability to multitask and manage priorities in a fast-paced environment.

Job description :- Openings for Team Leader/ Assistant Manager - Operations Roles and responsibilities: Resposible for Managing Attriation, AHT, Shrinakge,manpower planning and Process metrix. Responsible for staff retention within the team. Manage day -to -day activities of the team and ensure compliance to procedures and policy guidelines Encourage and motivate team to meet organizational goals. Develop team skill sets and manage personal development goals for the team Proactively updates on new procedure. Presents detailed information and responds to questions from Managers, Clients, and Customers. Responsible for maintaining discipline / absenteeism of team on the floor. Responsible for feedback and coaching. Good MS office knowledge. Work closely with the teams to achieve Qualitative targets specified by the Client. Need to ensure daily team performance is in place Experienced Required - 2 - 5 Years Education - Any Graduate Salary: As Per Experience Job Location - Hazratganj/Alambagh - Lucknow Interested candidates may call or whatsapp us at - 9759191966

" Ensure the maintenance plant equipments and machineries of various sections of the iron making zone in the particular shift. Compliance to Preventive & Scheduled Maintenance to upkeep the equipments in excellent condition. Plan and execute the routine work in such a way that no unplanned activities arises whcih could hamper the production activities. Identify the areas improve or modify the setting to reduce the maintenance cost. To ensure that health & safety regulations are adhered to during the shif operations. Ensure the ERP data are maintained properly and accordingly prepare MRM report in a daily bais. Enure optimum utilization of available resources including the manpower resources. Ensure the Daily, weekly and monthly activity planning are completed on time, to initiate the job allocation activity on time.''

Job Description Job Title: SQL Server Database Administrator Location: Madhapur Industry: IT Services & Consulting Department: Engineering - Software & QA Employment Type: Full-Time Role Category: DBA / Data Warehousing Based on Business requirement, you will need to work on different shift timings . Job Description: We are seeking a highly skilled and certified Senior SQL Server Database Administrator (DBA) to join our dynamic IT team. The ideal candidate will be responsible for the management, performance tuning, and security of SQL Server databases in development, testing, and production environments. This role demands deep technical expertise in database design, high availability, automation, and disaster recovery solutions. Key Responsibilities: Database Administration Performance Tuning and Query Optimization Security and Compliance Backup and Recovery Planning High Availability and Clustering (AlwaysOn, Log Shipping, Mirroring) Automation and Scripting Database Design and Data Modeling Monitoring and Reporting Troubleshooting and Root Cause Analysis Mentoring and Knowledge Sharing Required Qualifications: Experience: 5+ years of experience managing SQL Server databases in enterprise environments. Expertise in SQL Server: Deep understanding of SQL Server internals, indexing strategies, and execution plans. Performance Tuning: Proven track record in optimizing stored procedures, queries, and system performance. Scripting: Proficiency in T-SQL, PowerShell, and automation scripting. Backup & Recovery: Hands-on experience with native and third-party backup/recovery solutions. Security: Experience with role-based access control, encryption, and auditing. Tools: Familiarity with SQL Server Management Studio (SSMS), Redgate tools, and monitoring platforms like SolarWinds or SentryOne.

1. SAP Co-ordination : 1. Ensuring timely data feeding in SAP 2. Achievement of targets given by management from time to time 3. Vendor / Transport development for future business 4. Implementation of new ideas for cost reduction 2. Bill Passing : 1. 1. Ensuring timely bill passing of vendors 3. Forms / Invoice : 1. Arrange to get quotations and comparisons to get it approved for HOD logistics for long term contracts 2. Arranging issue of contract to vendors before start of loading and unloading 4. Ensure timely Loading of material with zero complain from Customer and followed by safety guidelines of company. Proper planning for dispatch and yard management with full cooperation to QC and other concern department and also follow safety guidelines. 5. Dispatch : 1. Coordinate with marketing and qc to dispatch of ready available billets and try to Min FG stock in yard. 2. Effective utilization of resources including manpower to achieve the targets as per planning. 3. Ensure Export dispatch with proper packing and marking and Target as per given by marketing and accuracy 100%

Experience : 4+ years Location : Pune (Work from Office 5 Days a Week) Job Summary: We are looking for a Resource Manager with strong expertise in Excel, Macros, and Data Management to efficiently handle resource planning, workforce allocation, and reporting. The ideal candidate should have at least 4+ years of experience in resource management, workforce planning, or a similar role. Key Responsibilities: Resource Allocation & Planning: Track and manage resource availability, assignments, and utilization across projects. Excel & Macros Expertise: Develop and maintain reports, dashboards, and data analysis using advanced Excel functions, VBA Macros, Pivot Tables, and Power Query. Workforce Optimization: Identify resource gaps, forecast workforce needs, and coordinate with hiring teams. Data-Driven Insights: Generate reports and analytics for leadership to support decision-making. Stakeholder Coordination: Collaborate with department heads and project managers for efficient workforce planning. Compliance & Documentation: Maintain accurate records of workforce utilization, availability, and bench reports. Key Requirements: 4+ years of experience in resource management, workforce planning, or operations. Ability to analyze and interpret data for decision-making. Experience in handling large datasets and automation. Strong communication and coordination skills to work with various teams. Preferred Qualifications: Bachelor’s degree in business, Operations, HR, or a related field. Experience in a corporate environment managing resource allocation and reporting. Exposure to Workforce Planning Tools, ERP systems, or Power BI is an added advantage. If you are a detail-oriented professional with expertise in Excel and data management, we invite you to apply!

About Nice: Nice is a leading provider of cloud-based and on-premises enterprise software solutions. Our innovative technology helps organizations improve customer interactions, optimize business processes, and ensure compliance with industry standards. With a global presence and a commitment to excellence, Nice is at the forefront of cloud contact center innovation. So, what’s the role all about? In Nice, as a Senior Specialist Performance Engineer, you will take an active role in the definition and evolution of standard practices and procedures for performance engineering. You will be responsible for defining and developing software for tasks associated with designing, testing, and optimizing performance across multiple components of Nice’s solutions. Your role involves troubleshooting production and performance issues, analyzing system efficiency, and collaborating with cross-functional teams to ensure optimal performance and scalability. How will you make an impact? Understand application architecture and troubleshoot production and performance issues. Design, Develop and execute performance and scalability test cases to measure throughput, latency, and response times under various load conditions. Evaluate and benchmark new technologies and work with development engineering to design product architectures. Understand review and debug codes for performance, scaling and reliability of the platform Work with multiple product teams to design, create, execute, and analyze performance tests. Identify, fix, and recommend solutions for performance bottlenecks across application, front-end, and database layers. Reduce toil through automation of processes and promote a data-driven innovation culture. Drive industry best practices in methodologies and standards of development, performance engineering, quality, and CI/CD processes. Analyze test results and make deployment and scalability recommendations based on findings. Work with developers, product development, and operations teams to define performance testing strategies and scalability metrics. Have you got what it takes? 12-15 years of experience Strong experience in performance testing and optimization of Java/J2EE applications. Expertise in cloud computing performance testing and monitoring. Proficiency in analyzing memory leaks, thread dumps, CPU utilization, and database performance tuning. Experience in programming languages such as Java, JavaScript, and shell scripting in large-scale distributed cloud environments (Linux/Unix). Strong knowledge of performance analysis tools for Java and database applications. Expertise in debugging and optimizing performance on Oracle databases. Familiarity with HTTP, web services, and SOA protocols. Highly self-motivated, independent worker with a fast-learning attitude and strong teamwork skills. Creative problem-solving skills with a proactive mindset. Strong verbal and written communication skills in English. What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr! Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere. Requisition ID: 6364 Reporting into: Vice president QAE / Principal Engineer Performance Engineering Role Type: Individual Contributor

Role & responsibilities Manage the call volume, daily attendance and program break schedules Assist with creation if metrics and targets for services Work closely with the operations team to analyze and help improve their delivery processes Generate ideas for process and service improvement planning Produce daily, biweekly and monthly internal reports Use trends and reports to forecast requirements Assist with projects and other duties as requested or assigned Demonstrate sound work ethic Must have advanced level Microsoft Excel skills Including advanced formulas, also Word and Email VBA macros an asset Experience with IEX, CMS, Avaya, Symposium, Blue Pumpkin an asset Ability to create reports in Excel and forecast results Attention to detail and high level of accuracy Ability to multi-task, focus and complete reports for extended periods of time Previous call center experience required Previous Work Force Management experience is considered an asset Preferred candidate profile Candidate is interested for above location can apply comfortable for domestic process Perks and benefits As per company policy

Business and Technical skills (Mandatory): Finance background and preferably an MBA in Finance (ICWA/CA also fine) with 7 to 10+ years of experience in finance and minimum 4+ years of experience in IT Services pricing. Good Communication skill and interpersonal skills. Should have good exposure to P&L, forecasting, utilization, able to perform financial analysis, Deal Profitability Analysis & Financial Modelling Should have a good understanding on Revenue recognition, Invoicing, accounting, reporting and monitoring, and the ability to identify risk areas Ability to understand Client Contracts, draft minor Contract Changes, identify risk areas and propose mitigation mechanism. Business and Technical skills (Preferred): Good understanding and working knowledge in Excel/Word/PPT Exposure to IT service industry and understanding of projects/ services principles is desirable Responsibilities : The candidate would be working as Manager/Senior manager in Bangalore. The main responsibilities include: Services Deal pricing working closely with sales, solution and bid management team. • Contract review and contract change management working closely with legal team. • Getting involved in New Initiatives of the commercial team