Job Description: Assist in monitoring and managing resource utilization across multiple projects and departments. Maintain resource allocation records and ensure data accuracy in resource management systems. Coordinate with department leads to identify current and future staffing needs. Support in forecasting resource demand and resolving resource conflicts. Help prepare reports on resource availability, usage, and performance metrics. Facilitate onboarding and offboarding of project resources. Communicate regularly with project managers to understand staffing and capacity challenges. Ensure alignment between resource availability and project requirements. Contribute to continuous improvement initiatives in resource planning processes. Role: 4+Years of Experience in Resource management Strong organizational and analytical skills. Proficiency in Microsoft Excel and resource management tools (e.g., Smartsheet, SAP, MS Project, D365). Excellent communication and interpersonal skills. Ability to multitask and manage priorities in a fast-paced environment.

Position : RPA (UIPath Developer) EXP: 5 + Yrs CTC: ECTC: NP : Immediate to 10 Days (Currently serving Notice period) Location: Chennai / Pune ( Hinjiwadi) Mode of work : Work from office Shift : UK Shift JD: UI Path Developer,SVN,GIT, GIT hub ,GIT related commands UiPath SQL Work closely with Client & their Testing team Ensure seamless production deployment Must be willing to learn New Technology / Design methodologies Must have good Communication Skills - Written & Spoken Must be able to articulate confidently" UI Path Developer,SVN,GIT, GIT hub ,GIT related commands Nice/ UiPath SQL Work closely with Client & their Testing team Ensure seamless production deployment Must be willing to learn New Technology / Design methodologies Must have good Communication Skills - Written & Spoken Must be able to articulate confidently" Mandatory Skills : Web based automation, desktop, main frame automation Web & Mainframe manditory Orachestrator (Classic & Modern folders) Orachestrator components Queses, jobs triggers attanded Bots & unattended bots Multi bot Architecture exp Uipath studio logic based activity

Job Title: L2 CVP Engineer Company Name: Servion Global Solutions Job Description: As an L2 CVP Engineer at Servion Global Solutions, you will be responsible for providing second-level support for customer-facing applications and services. Your role will involve troubleshooting issues, implementing solutions, and ensuring optimal performance of the Customer Voice Portal (CVP) systems. You will collaborate with cross-functional teams to enhance system functionalities and deliver high-quality support to ensure customer satisfaction. You will also assist in managing system configurations, conduct root cause analysis, and provide guidance on best practices for using CVP technology. Responsibilities: - Provide second-level technical support for CVP-related incidents and problems. - Analyze and troubleshoot issues related to voice applications and ensure timely resolution. - Collaborate with L1 support to escalate complex issues and provide guidance. - Monitor system performance and apply necessary optimizations for improved efficiency. - Document troubleshooting processes and resolutions for future reference. - Participate in system upgrades and patches to align with the latest technology. - Work closely with project teams to assist in the implementation of new features and functionalities. - Provide training and support to junior team members. Skills and Tools Required: - Strong understanding of Customer Voice Portal (CVP) technologies and architecture. - Proficiency in troubleshooting voice-related issues and supporting telecommunication systems. - Experience with voice application development, preferably in Cisco environments. - Familiarity with programming languages such as Java, XML, or JavaScript used in voice applications. - Knowledge of IVR (Interactive Voice Response) systems and contact center solutions. - Experience with network protocols and concepts related to VoIP. - Strong analytical and problem-solving skills. - Excellent communication and interpersonal skills for effective collaboration with teams and clients. - Familiarity with monitoring tools and logging systems to track application performance. - Ability to work in a fast-paced environment and manage multiple tasks simultaneously. This role is suitable for individuals who are detail-oriented, proactive in their approach to problem-solving, and passionate about delivering high-quality technical support in a customer-centric environment.

Immediate opening for C# Selenium (Night Shift) @ Chennai & Pune Location!!! EXP: 5 + Yrs CTC: ECTC: NP: Immediate to 10 Days (Currently serving notice period) Location: Chennai (SRP Tools) / Pune (Hinjewadi) Mode of work : Work from office Shift: Night Shift JD: Primary Job Responsibilities The Automation Tester is a full-time resource on IT Development focused on test automation. This position requires automating tests and limited manual execution to create the testing strategy for a given software release. The ideal candidate will develop a working understanding of the interfacing applications, test environments, the testing services tools and methodologies. In addition, responsibilities include test strategy formulation, decomposing the business and technical requirements into test case scenarios, defining test data requirements, managing test case creation, documentation, devising contingency plans, and other preparation activities. During the test lifecycle, this person will develop the test case execution plan, oversee test runs, manage issues, report metrics and create / maintain automation scripts. Additional areas of responsibilities include acting as a liaison between the Line of Business testing resources and the development team, investigating, monitoring, and reporting issues. This person will be responsible for leveraging manual and automated testing tools and processes wherever possible. Overtime required on an as needed basis. Job Requirements Must have expertise with automation tools and frameworks Must have at least basic knowledge and understanding of JavaScript, C#, .Net Core, Java, Angular JS, SQL and or T-SQL Must have Oracle RDBMS 12g and SQL Server 2012 Understanding of software processing Develop and maintain test plans Develop perform ad-hoc testing when necessary Execute regression tests for revised applications Formulate and execute test cases per requirement and design documentation Create documents on maintaining and executing performance test cases and scripts Review database test cases according to assigned requirements to validate reports by retrieving data with complex queries Must be able to work independently on projects assigned. Strong problem solving and analytical skills required. Proficiency in Microsoft Word, Excel, Power Point, and MS Project. If interested resource please share me your resume srinivasan.jayaraman@servion.com

Immediate opening for Performance testing (Jmeter) @ Chennai location!!! EXP: 5 + YRs CTC: ECTC: NP: Immediate to 10 days (Currently serving notice period) Location: Chennai Mode of work: Work from office JD: Job Description: As a Performance Test Engineer, your primary responsibility is to evaluate and enhance the performance, scalability, and reliability of software applications or systems. You will collaborate closely with development and infrastructure teams to identify and rectify performance bottlenecks and ensure optimal system performance. Key Responsibilities: Performance Testing: Plan, design, and execute performance tests to evaluate system behavior under various conditions, such as load, stress, and scalability. Test Environment Setup: Configure and maintain test environments that replicate real-world scenarios, including hardware, software, and network configurations. Test Scripting: Develop test scripts and scenarios using performance testing tools. Commonly used tools include: • LoadRunner • Apache JMeter • Gatling • BlazeMeter • Neoload Load Testing: Conduct load tests to simulate expected user loads and identify performance bottlenecks, response times, and throughput. Stress Testing: Assess system resilience by applying stress loads to identify failure points and evaluate system recovery mechanisms. Performance Monitoring: Implement and maintain performance monitoring tools like: • AppDynamics • New Relic • Dynatrace • Prometheus • Grafana Analysis and Reporting: Analyze test results to identify performance issues, document findings, and provide actionable recommendations for improvements. Present results to stakeholders. Collaboration: Work closely with development, architecture, and infrastructure teams to address and resolve performance-related issues. Optimization: Collaborate with development teams to optimize code, database queries, and infrastructure configurations to enhance system performance. Automation: Automate performance test scenarios for efficient and repeatable testing processes using tools like Jenkins, Travis CI, or other CI/CD platforms. Continuous Improvement: Stay updated with industry best practices and emerging technologies to enhance performance testing methodologies. Risk Assessment: Identify potential risks associated with performance issues and develop mitigation strategies. Documentation: Maintain comprehensive documentation of test plans, test cases, test data, and test results. Qualifications: Should have 8+ years of experience across automation tools Bachelor's degree in Computer Science, Information Technology, or a related field. Strong knowledge of performance testing methodologies, tools, and best practices. Proficiency in scripting and programming languages (e.g., Java, Python, or scripting languages for test automation). Familiarity with web application architecture, databases, and network protocols. Excellent analytical and problem-solving skills. Effective communication and collaboration skills. Knowledge of Continuous Integration Tools Jenkins Strong Ability to define and execute Test Suites/Test Cases If interested candidates kindly share me your resume srinivasan.jayaraman@servion.com

L2 CVP Engineer with Java development skills provides mid-tier support for Cisco CVP environments and associated IVR applications. Includes handling escalations from L1, performing in-depth analysis of call flows, VXML app behavior, and Java-based IVR logic. Role requires hands-on experience in debugging, deploying, and enhancing VXML applications developed using Cisco Call Studio and Java. The engineer also plays a key role in change implementations and supporting production releases.

Immediate opening for Lead Data Engineer @ Pune Location: EXp: 8 + YRS CTC: ECTC: NP: Immediate to 1 week Location: Pune (Hinjewdi) Location!!! JD: Lead Data Engineer Data Engineer, Sql, Snowflake, PowerBI If interested candidates kindly share me your resume srinivasan.jayaraman@servion.com

Role & responsibilities As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions. Role •Receives story assignments for build work and change requests •Participates in story pointing during sprint planning •Tests all items build in the dev org •Completes peer review for work done by other developers in dev org •Forms PR to test environment and requests PR approval •Responds to defects even if the work was completed by another team member Business acumen •Ability to understand how the things we build impact the front-line agents and the operations •Ability to explain how each built would benefit or change a business process •Connecting the technical delivery to the business concepts and goals •Ability to hear out numerous stakeholders with conflicting requirements and provide recommendations on a balanced solution to go forward •Ability to translate IT and technical terminology into business language Technical skills •2+ years working with Genesys Cloud objects and Architect flows

Solid hands-on experience in Selenium and Playwright - MANDATORY 4+ years of experience in IT as Manual and Automation QA Engineer Experience in UI Automation testing. Expert in designing test cases, test plans Languages JavaScript/Typescript/Java Experience in API testing. Experienced working with Databases, writing SQL queries for data validation. Experienced with defect management and tracking tools, preferably Jira Excellent communication skills, very good English Experience working in Agile A team player