Role & responsibilities Conduct performance testing using tools like JMeter and Gatling.Analyze system performance and identify bottlenecks, ensuring optimal performance.Develop and execute test scripts, scenarios, and test plans.Collaborate with development and operations teams to resolve performance issues.Utilize AWS services to enhance performance testing and monitoring.Implement continuous integration and deployment with Jenkins and Git.Troubleshoot and debug issues using logs and provide actionable insights.Work with APIs and ensure their performance meets the required standards.Monitor and report on performance test results using tools like Kibana.Continuously improve performance testing processes and methodologies.Mandatory Skills : J meter , Gatling , Performance Testing , AWS , Jenkins , Git , Any coding language , Kibana , API , Troubleshooting/debugging expert using logs Interested candidates can share your profile to shanmugapriya.d@servion.com

Immediate opening for Java Developer Position @ chennai /Pune Location!!!EXP: 6 + YrsCTC:ECTC:NP: Immediate to 10 Days (Currently serving)Location: chennai/PuneAre you confortable to support Uk shift for work from office: Yes or NO:JD: Please fill years as per our need , 5 for developers and 8 for senior developersAbility to understand and translate business/functional requirements to High / Low Level DesignsKnowledge of Agile / Scrum / Iterative development methodologies? years of programming experience in C# .Net , .Net Core or Java Spring BootStrong understanding in Data Structures and AlgorithmsAPI-Driven Development - Solid experience in RESTful and Microservices developmentExperience of working in ORM frameworks like Entity , Hibernate , DapperStrong relational database experience in either Oracle, MS SQL, PostgresGood experience in queuing or streaming engine like KafkaUnit Testing / TDD - Experience with Continuous Integration Delivery Automated Testing and tools such as NUnit, JUnitExperience with Docker, GIT, SonarQube, Checkmarx, OpenShift and other deployment tools for CI/CDExperience in using tools like Jira, GitLab, Swagger, Postman, SOAP UI, Service NowBasic Understanding of JavaScript, HTML, CSS

Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime.Monitor the performance of the LCM Dialer system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health.Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure.Act as the primary point of contact for any issues or incidents related to the LCM dialer, providing quick resolutions to minimize operational impact.Manage and support integrations between the LCM Dialer and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows.Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and dialer configuration.Assist in the creation and maintenance of system documentation, including configuration guides, issue resolution procedures, and operational reports.Provide on-call support as needed to address any critical system issues and minimize disruptions to business operations.Participate in root cause analysis and post-incident reviews to improve system reliability and identify potential areas for improvement. Provide tier-2 and tier-3 technical support for the LCM Outbound Dialer platform, ensuring timely resolution of issues and minimal downtime.Monitor the performance of the LCM Dialer system, troubleshooting and diagnosing issues related to campaigns, call routing, integrations, and system health.Collaborate with internal teams to perform system upgrades, patches, and routine maintenance to ensure the system is up-to-date and secure.Act as the primary point of contact for any issues or incidents related to the LCM dialer, providing quick resolutions to minimize operational impact.Manage and support integrations between the LCM Dialer and other systems (CRM, IVR, ACD, etc.), ensuring seamless workflows.Troubleshoot and resolve technical issues related to telephony systems, databases, reporting tools, and dialer configuration.Assist in the creation and maintenance of system documentation, including configuration guides, issue resolution procedures, and operational reports.Provide on-call support as needed to address any critical system issues and minimize disruptions to business operations.Participate in root cause analysis and post-incident reviews to improve system reliability and identify potential areas for improvement.

Required Qualifications & Skills:Technical Skills:10+ years of experience in Pre-Sales Engineering/Solutions Consulting within the Customer Experience or Contact Center domain.Strong hands-on expertise in Genesys Contact Center Solutions (Cloud & On-Premise).Familiarity with other contact center platforms (e.g., Cisco, Avaya, NICE, Five9, Talkdesk, Amazon Connect).Knowledge of IVR, ACD, CTI, workforce management (WFM), speech analytics, AI/chatbots, social engagement and omnichannel solutions.Experience with API integrations, cloud architectures, and security principles.Soft Skills:Excellent presentation, communication, and interpersonal skills.Strong problem-solving skills and the ability to articulate complex solutions in a simple manner.Ability to work independently and collaboratively in a fast-paced sales environment.Passion for customer success and delivering innovative CX solutions.Willingness to travel as required Preferred Qualifications:Certifications in Genesys solutions (Cloud, Engage, Connect, etc.).Experience with AI-driven automation, chatbots, and voicebots.Background in contact center analytics, workforce optimization, and digital transformation.

* Bachelors degree in computer science, Engineering, or related field, or equivalent work experience. * At least 6+ years of experience in software test automation * Ability to write functional test, test plan and test strategies. * Ability to configure test environment and test data using automation tools. * Experience in creation of an automated regress / CI test suite using Cucumber with Playwright (Preferred) or Selenium and Rest APIs. * Proficient in one or more programming languages - Java, JavaScript or Typescript. * Experience in testing web applications, APIs, and microservices using various tools and frameworks such as Selenium, Cucumber etc.* Experience in working with CI/CD tools such as Jenkins, GitLab, GitHub, etc.* Experience in working with tools such as Postman, JMeter, etc.* Experience in working with Agile methodologies such as Scrum.* Ability to work independently and as part of a team.* Ability to learn new technologies and tools quickly and adapt to changing requirements.* Highly analytical mindset, logical approach to find solutions and perform root cause analysis.* Able to prioritize between critical and non-critical path items.* Excellent communication skills with ability to communicate test results to stakeholders in the functional aspect of the system and its impact.

* 6 years of hands-on experience in Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies (JSON, REST), KAFKA and AWS. * Expertise in Microservices architecture and RESTful API development. * Good understanding of relational database concepts and experience using MySQL (or similar) * Experience working with agile software development methodology. * Experience with automation in unit and system level (Junit) * Experience with AWS Cloud Platform preferred Strong understanding of design patterns, data structures, and OO design principles * A deep understanding of application architecture and development in Service Oriented models * Experience in CCaaS, CPaaS platforms

Immediate opening for QA Playwright + API testing @ Pune Location!!!EXP: 4+ yrsCTC:ECTC:NP: Immediate to 10 Days (Currently serving notice period)Location: Pune Hinjiwadi.JD: Streaming Expertise, UI Automation using Playwright, API Automation, Streaming Automation and Manual QA - MandatoryExpert in designing test cases, test plans.Used either Selenium orPlaywright equivalent UI testing tools.Languages Java/JavascriptExperienced with defect management and tracking tools, preferably Jira.Excellent communication skills, very good EnglishExperience working in Agile.A team player

-Grasping and Problem solving (Quickly Adapt)-About technical exposure, in depth understanding on any skill they have mentioned-Java, Relational database, Spring framework, MySQL-Scenario based questions-Couple of Problems - Java (Data structure), performance, time complexity and scenario based-IOC and dependency injection-Design patterns and SOLID principle-OOPS and how object behaves-RDBMS related questions (how indexes work), Mongo requirement

Role: L1 UCCE EngineerLocation: Juinagar, MumbaiJob Description: Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Basic Cisco ICM/CCMP/CVP/CUIC & troubleshooting.MACD creation knowledge in Cisco UCCE & IPT platforms.Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.Knowledge and use of VOIP and Performance Management Tools and integration experience with other ToolsHave clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.Should be ready to work in 24/7 business support environmentShould be having experience on Cisco Voice platform.Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

Role & responsibilities The Cisco CVP L3 Engineer is responsible for handling escalations, ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments, and providing advanced troubleshooting support. This role involves collaborating with L1/L2 teams, conducting root cause analysis (RCA), optimizing call flows, and ensuring seamless IVR interactions for customers. The engineer also plays a crucial role in system enhancements, security compliance, and automation.Engage with business teams to understand customer requirements and implement appropriate IVR flows.Provide technical guidance on CVP architecture, best practices, and scalability solutions.Required Skills & Expertise Strong expertise in Cisco CVP components CVP Call Server, VXML Server, Reporting Server, Media Server. In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications. Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces. Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations. Understanding of Java and VXML scripting for troubleshooting IVR applications. Knowledge of CUCM, ICM, UCCE/PCCE, Finesse, and third-party IVR integrations. Experience with certificate management, security patches, and compliance best practices. Familiarity with automation tools for monitoring and reporting (Python, PowerShell, SQL). Excellent documentation and communication skills for RCA reports and technical documentation.

Postgres DBA with commercial EDB version, RDS in AWS and EDB on-prem. The primary objective of the Database Administrator (Sr DBA) is to develop and maintain the corporate databases ensuring data integrity, security, retention, and recoverability of the data. In this role, the PostgreSQL DBA will design, build, test, and deploy quality database solutions that are consistent with project objectives, technology architecture standards and departmental best practices. The DBA will design and implement database strategies, administer enterprise-wide data architecture, implement complex data structures, and provide daily management of Postgres databases. The DBA will create and administer all database objects from design to deployment utilizing subject matter expertise to design or re-use, configure, and implement database solutions/processes that maximize system availability, efficiency, effectiveness, integrity, recoverability, and supportability. Specific responsibilities include: • All aspects of database administration including installation, configuration, upgrades, patching, migration, capacity planning, performance tuning, backup and recovery. • Responsible for evaluating patch releases and patching requests from development, and communicating constraints, issues, and timelines for deployment. • Change management including maintenance of multiple development, test, QA, and production environments. Responsible for deploying approved changes to production. • 24x7 rotational on-call support, including driving Root Cause Analysis (RCA), Preventative action follow-though, and participation in weekly operations reviews. • Proactive database monitoring and issue resolution through custom built scripts as well as using PgAdmin/Enterprise manager tools • Database optimization including performance tuning, query optimization and supportability. • Actively participate and contribute to projects involving enterprise systems enhancements. • Implementation and ongoing support of high availability architecture not limited to Active/Active and Active/Passive Clusters • Work with development project teams to design and implement database solutions to meet business requirements. • Regular proactive capacity planning and tending reviews of all databases. Producing weekly, monthly management reports. • Develop and implement Database security polices and procedures, in line with corporate objectives • Must be knowledgeable and experienced in managing PostgreSQL on multiple operating systems including Microsoft Windows, Linux (RHEL) and Kubernetes in OpenShift platform • Experienced in setting up PostgreSQL clusters and supporting databases cluster in on-prem and hybrid cloud environment, and specifically in AWS RDS instance. • Strong skills in UNIX/Linux Shell Scripting • Experience in implementing Postgres STIG implementation, testing, and other vulnerability remediation. • Working Knowledge of connection poolers (pgPool and pgBouncer). • Install, monitor and maintain PostgreSQL software, implement monitoring and alerting. • Experience in building high-scalable clusters, failover and hot standby solutions based on Maximum available architecture • Experience in architecting, configuring, setting up Enterprise Fail over manager or similar technology for High availability solution. • Experience in leading efforts related to system and SQL performance tuning and assisting business process integration with various data sources. • Ability to work well with development and infrastructure teams in doing database design, changes and enhancement to new and existing applications • Proven ability to provide High Availability and Disaster Recovery solutions. • Maintain operational documentation (e.g., procedures, task lists, architecture blueprints) • Strong Troubleshooting Skills • Ability to maintain a positive attitude while working with high demands and short deadlines that leads to working after hours. • Must have excellent communications and interpersonal skills Not Required, but Preferred: • Experience with database replication is a plus. • Enterprise DB Postgres Database Administration Certification. • Knowledge of administering NoSQL databases such as MongoDB, Couchbase, ElasticSearch, or HBase • Experience in data modeling tools such as Oracle Data Modeler, Erwin, Toad, Visio, etc. • Has strong Python programming skill and be able to develop dba applications for system automation and integration.

Candidate must have expertise/experience with below tasks Resource should work for UK shift Candidate must have experience on Linux, git, CICD, Release management, production deployment and support.Good Knowledge of Python is MUSTGood Knowledge of Java language is MUST.Strong Knowledge on Kubernetes/Docker is MUSTGood Knowledge on Apache Spark is MUSTGood Knowledge on SQL is MUSTGood to have conceptual knowledge on Apache Airflow, Apache Atlas, Apache Ranger, Postgres, Trino, Superset

* 6 years of hands-on experience in Java, J2EE, Spring, Spring boot, Hibernate, web services standards and related technologies (JSON, REST), KAFKA and AWS. * Expertise in Microservices architecture and RESTful API development. * Good understanding of relational database concepts and experience using MySQL (or similar) * Experience working with agile software development methodology. * Experience with automation in unit and system level (Junit) * Experience with AWS Cloud Platform preferred Strong understanding of design patterns, data structures, and OO design principles * A deep understanding of application architecture and development in Service Oriented models * Experience in CCaaS, CPaaS platforms

Ability to understand and translate business/functional requirements to High / Low Level DesignsResouces should be work for UK shiftKnowledge of Agile / Scrum / Iterative development methodologies years of programming experience in C# .Net , .Net Core or Java Spring BootStrong understanding in Data Structures and AlgorithmsAPI-Driven Development - Solid experience in RESTful and Microservices developmentExperience of working in ORM frameworks like Entity , Hibernate , DapperStrong relational database experience in either Oracle, MS SQL, PostgresGood experience in queuing or streaming engine like KafkaUnit Testing / TDD - Experience with Continuous Integration Delivery Automated Testing and tools such as NUnit, JUnitExperience with Docker, GIT, SonarQube, Checkmarx, OpenShift and other deployment tools for CI/CDExperience in using tools like Jira, GitLab, Swagger, Postman, SOAP UI, Service NowBasic Understanding of JavaScript, HTML, CSS

* Bachelors degree in computer science, Engineering, or related field, or equivalent work experience.* At least 6+ years of experience in software test automation* Ability to write functional test, test plan and test strategies.* Ability to configure test environment and test data using automation tools.* Experience in creation of an automated regress / CI test suite using Cucumber with Playwright (Preferred) or Selenium and Rest APIs. * Proficient in one or more programming languages - Java, JavaScript or Typescript. * Experience in testing web applications, APIs, and microservices using various tools and frameworks such as Selenium, Cucumber etc.* Experience in working with CI/CD tools such as Jenkins, GitLab, GitHub, etc.* Experience in working with tools such as Postman, JMeter, etc.* Experience in working with Agile methodologies such as Scrum.* Ability to work independently and as part of a team.* Ability to learn new technologies and tools quickly and adapt to changing requirements.* Highly analytical mindset, logical approach to find solutions and perform root cause analysis.* Able to prioritize between critical and non-critical path items. * Excellent communication skills with ability to communicate test results to stakeholders in the functional aspect of the system and its impact.

* Work as an Individual Contributor on complex Reporting based projects. * Should be able to interpret the business requirements and discuss with technical team/designers. * Participate in technology evaluations and Proof of Concepts Main Responsibilities and Deliverables: * A comprehensive familiarity and proven experience in OOD/OOP * Substantial capabilities in the domain of analysing information, and deducing conclusions within the professional space, seen as a professional by his team and peer community. * Has high attention to detail and works well in a dynamic and intense environment. * Experience developing enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem. * Experience in high performance, highly available, and scalable systems * Deep knowledge and experience with software design patterns and how they can effectively be incorporated into software design and when not. * Experience with enterprise security requirements implementation and current encryption standards * Excellent interpersonal skills demonstrated the ability to influence others, especially in sensitive or complex situations. * Passion to educate and mentor others in engineering best practices and patterns - team player. * Experience working with Agile/SCRUM/Agile SAFe software development methodology.

Design, develop, and implement complex IVR solutions using Cisco Unified Contact Center Enterprise (UCCX) or other relevant platforms.Develop and maintain voice applications (IVR flows, call flows, voice prompts) using scripting languages (e.g., VXML, C#, Java).Integrate IVR systems with other enterprise systems (e.g., CRM, databases, ERP).Conduct thorough testing and quality assurance of IVR applications.

Supporting Experience on Cisco UCCE / UCCX IVR application and environmentShould have Good knowledge on Java and Web Application deploymentShould be able to troubleshoot the production issuesHave clear understanding on application deployment and modelsShould be having 3-5 years of experience on Cisco technologies(UCCE/UCCX)Should have strong verbal & written communication skillsWork & Coordinate with customer and stake holders to assist in Problem resolution inGood skills on creation of technical product documentation,Performs Root Cause Analysis & Track and update key performance metricsAct as a point of contact for all service delivery issues/ pending work/ escalationsProvide team support and process improvements through individual contributionsMaintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.Perform change management in accordance with change management proceduresHandles escalations & Participate in regular operational meetings & Knowledge on SLAsExcellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.Willing to learn new technologies . That knowledge and skills that ensure enhanced productivity.Good knowledge of Voice XML (VXML) Architecture and VXML elements.Good Knowledge in Databases like SQL Server 2005, SQL Server 2008.Good knowledge of Repository Tools like CVS, , and SVN.Knowledge on ICM script will be add onKnowledge on Service Now will be add onWilling to Work in shifts.(including Night shifts)

Role & responsibilities Manage the direct (corporate income tax) and indirect tax (GST, VAT) compliance in coordination with our external providers in over 9 jurisdictions.Responsible for preparation and review of tax provisions, estimates, and reports.Oversee the accurate calculation and recording of tax liabilities in books of accounts and local statutory accounts including provision, return to accrual and monthly general ledger and reconciliations.Monitor regulatory developments and assess impact to business operations.Assist in the preparation of monthly, quarterly, and annual tax reports for internal management and external authorities.Manage tax cash forecasts for group entitiesSupport tax audits, assessments, and queries from tax authorities.Prepare necessary documentation and liaise with external auditors and tax consultants.Support management to develop and implement tax policies, procedures, and control mechanisms.Identify opportunities to enhance efficiency in tax reporting and compliance.Provide tax training and updates to internal teams on relevant tax matters.Work closely with finance, accounting, and legal teams to ensure accurate financial reporting and alignment on tax-related matters.Collaborate with cross-functional teams on projects including modeling for financial impact of taxes. Qualification: CA (Chartered Accountant) or equivalent qualification is required.Minimum of 3-4 years of experience. Experience either in a large public accounting firm or multinational company preferred.Knowledge of Indian tax laws, including Income Tax, GST, and TDS.Experience in handling tax audits and assessments.Excellent analytical skills and attention to detail, with the ability to interpret and analyze complex tax data.Ability to manage multiple tasks and meet strict deadlines.Proficiency in D365 ERP system is a plus.Strong communication and interpersonal skills, with the ability to collaborate and work effectively with internal and external stakeholders.Proven leadership and team management skills, with the ability to motivate and develop team members.

Key Responsibilities Team Leadership: Lead, mentor, and supervise a team of service desk technicians. Assign and monitor work assignments, ensuring timely resolution of all tickets. Conduct performance reviews and provide feedback to team members. Foster a positive and collaborative team environment. Service Desk Operations: Manage the day-to-day operations of the service desk, including incident management, problem resolution, and change management. Monitor service desk performance metrics (e.g., response times, resolution times, customer satisfaction). Analyze service desk trends and identify areas for improvement. Develop and implement strategies to improve service desk efficiency and effectiveness. Technical Support: Provide advanced technical support to end-users on a variety of hardware and software issues. Troubleshoot complex technical problems and escalate issues to higher-level support when necessary. Maintain a strong understanding of company IT infrastructure and applications. Customer Service: Ensure that all end-users receive prompt, courteous, and professional support. Build and maintain strong relationships with end-users. Proactively identify and address potential service disruptions. Process Improvement: Continuously review and improve service desk processes and procedures. Implement new technologies and tools to improve service desk efficiency. Develop and maintain knowledge base articles and other documentation. Qualifications Education: Bachelors degree in Computer Science, Information Systems, or a related field preferred. Experience: 5+ years of experience in an IT support role, with at least 2 years of supervisory experience. Technical Skills: Strong understanding of Windows and macOS operating systems. Experience with common desktop applications (e.g., Microsoft Office Suite). Familiarity with Active Directory, Exchange, and other common IT infrastructure components. Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk). Other Skills: Excellent communication and interpersonal skills. Strong leadership, mentoring, and coaching skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Excellent customer service orientation. Ability to handle stress effectively and prioritize tasks. Key Responsibilities Team Leadership: Lead, mentor, and supervise a team of service desk technicians. Assign and monitor work assignments, ensuring timely resolution of all tickets. Conduct performance reviews and provide feedback to team members. Foster a positive and collaborative team environment. Service Desk Operations: Manage the day-to-day operations of the service desk, including incident management, problem resolution, and change management. Monitor service desk performance metrics (e.g., response times, resolution times, customer satisfaction). Analyze service desk trends and identify areas for improvement. Develop and implement strategies to improve service desk efficiency and effectiveness. Technical Support: Provide advanced technical support to end-users on a variety of hardware and software issues. Troubleshoot complex technical problems and escalate issues to higher-level support when necessary. Maintain a strong understanding of company IT infrastructure and applications. Customer Service: Ensure that all end-users receive prompt, courteous, and professional support. Build and maintain strong relationships with end-users. Proactively identify and address potential service disruptions. Process Improvement: Continuously review and improve service desk processes and procedures. Implement new technologies and tools to improve service desk efficiency. Develop and maintain knowledge base articles and other documentation. Qualifications Education: Bachelors degree in Computer Science, Information Systems, or a related field preferred. Experience: 5+ years of experience in an IT support role, with at least 2 years of supervisory experience. Technical Skills: Strong understanding of Windows and macOS operating systems. Experience with common desktop applications (e.g., Microsoft Office Suite). Familiarity with Active Directory, Exchange, and other common IT infrastructure components. Experience with ticketing systems (e.g., ServiceNow, Jira Service Desk). Other Skills: Excellent communication and interpersonal skills. Strong leadership, mentoring, and coaching skills. Ability to work independently and as part of a team. Strong problem-solving and analytical skills. Excellent customer service orientation. Ability to handle stress effectively and prioritize tasks.

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.• Cisco ICM/CCMP/CVP/CUIC & troubleshooting.• Scripting for call flow change or Holiday request.• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.• Hands on Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unified Call Manager Express, Cisco Unity, Cisco IPCC Express, Cisco Voice Gateway, Cisco IPT and Nice Logger. • Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices. • Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools • Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling. • Should be ready to work in 24/7 business support environment• Should be having 7-10 years of experience on Cisco Voice platform.• Should be having work experience on CUCM/UCCE/UCCH/CVP platforms

Immediate opening for C# selenium + APi testing @ remote opportunities!!!EXP: 5+ YrsCTC:ECTC:NP: Immediate joiners only.Location: Remote opportunitiesJD:C#, Selenium, automation testing, Api automation testing

The Cisco CVP Engineer is responsible for handling escalations, ensuring the stability and performance of Cisco Customer Voice Portal (CVP) environments, and providing advanced troubleshooting support. This role involves collaborating with teams, conducting root cause analysis (RCA), optimizing call flows, and ensuring seamless IVR interactions for customers. The engineer also plays a crucial role in system enhancements, security compliance, and automation.Engage with business teams to understand customer requirements and implement appropriate IVR flows.Provide technical guidance on CVP architecture, best practices, and scalability solutions.Required Skills & Expertise Strong expertise in Cisco CVP components CVP Call Server, VXML Server, Reporting Server, Media Server. In-depth troubleshooting of CVP SIP interactions, VXML, and Java-based applications. Proficiency in analyzing CVP logs, Call Studio logs, SIP ladder diagrams, and Voice Gateway traces. Experience with Voice Gateways (VG), SIP trunks, RTP, QoS, and Call Manager integrations. Understanding of Java and VXML scripting for troubleshooting IVR applications. Knowledge of CUCM, ICM, UCCE/PCCE, Finesse, and third-party IVR integrations. Experience with certificate management, security patches, and compliance best practices. Familiarity with automation tools for monitoring and reporting (Python, PowerShell, SQL). Excellent documentation and communication skills for RCA reports and technical documentation.

Education qualifications Expected : - Graduation with Qualified Company Secretary (ACS) with a membership of the Institute of Company Secretaries of India (ICSI).5+ years of experience as a company secretary or a similar role in Corporate Governance and Compliance.Responsibilities : - Prepare and distribute Board notices, agendas and supporting materials for board and committee meetings.Attend Board Meetings, record minutes and maintain accurate records of board proceedings.Assist in the preparation and filing of statutory documents with regulatory authorities.Monitor changes in company law and ensure compliance with corporate governance guidelines, and other regulatory requirements both Domestic and Overseas.Provide guidance and support to directors and senior management on corporate governance matters.Liaising with regulatory authorities, such as the Registrar of Companies (ROC) and the Reserve Bank of India (RBI).Communicate with external advisors, legal counsel and auditors – Statutory and Internal on corporate governance and compliance issues.Corporate Social Responsibility – Servion is governed by CSR provisions and hence CS should be SPOC for all CSR related activities in Servion,Liability Policies – to meet the requirements of overseas customers, servion maintains various Liability Policies and CS should act as SPOC for coordinating with the insurance / brokers for due service / renewal and COI request of customers. XBRL – Servion financials are required to be filed in XBRL format with the ROC and CS should be familiar with XBRL preparation. Skills : - Strong knowledge of corporate law, regulations and governance principles.Experience with compliance tracking.Excellent communication and interpersonal skills, with the ability to interact effectively with Senior Executives and Board Members.Ability to work independently and handle confidential information with discretion.Attention to detail and the ability to work effectively under pressure in a fast-paced environment.

Role & responsibilities Key Responsibilities:Design, configure, and maintain RingCentral solutions including IVRs, call queues, auto-attendants, and routing logic using RingCentral Studio and Admin Console.Collaborate with client teams to gather requirements and implement custom workflows and integrations.Participate in customer onboarding, UAT, documentation, and training.Follow Servions implementation methodologies and ensure compliance with project standards and SLAs.Required Skills & Qualifications:Bachelor’s degree in computer science, Information Technology, Electronics, or related field.3 to 6 years of hands-on experience with Python/Javascript, Rest API, AWSStrong problem-solving, debugging, and analytical skills.Good communication and client-facing skills.Preferred (Good to Have):Certification in any cloud communication platform.Exposure to CRM integrations (Salesforce, HubSpot, Zoho).Experience in working with monitoring tools, log analysis, and ticketing systems like Jira, ServiceNow.Familiarity with ITIL practices for support and operations.

Role & responsibilities Bachelors degree in computer science, Information Technology, Electronics, or related field.3 to 6 years of hands-on experience with Python/Javascript, Rest API, AWSStrong problem-solving, debugging, and analytical skills.Good communication and client-facing skills.