Remote
Full Time
As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions.
Role
•Receives story assignments for build work and change requests
•Participates in story pointing during sprint planning
•Tests all items build in the dev org
•Completes peer review for work done by other developers in dev org
•Forms PR to test environment and requests PR approval
•Responds to defects even if the work was completed by another team member
Business acumen
•Ability to understand how the things we build impact the front-line agents and the operations
•Ability to explain how each built would benefit or change a business process
•Connecting the technical delivery to the business concepts and goals
•Ability to hear out numerous stakeholders with conflicting requirements and provide recommendations on a balanced solution to go forward
•Ability to translate IT and technical terminology into business language
Technical skills
•2+ years working with Genesys Cloud objects and Architect flows
Servion
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