50 Call Routing Jobs

You will be responsible for the following tasks in this role: - Creating custom telephony applications and features using Asterisks APIs, scripting languages, and modules. - Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. - Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. - Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). - Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. No additional details of the company were provided in the job description.,

We are seeking a skilled and experienced Voice L2 Support Engineer to join our IT infrastructure team. The ideal candidate will have in-depth knowledge of voice technologies, including VoIP, SIP, CUCM (Cisco Unified Communications Manager), and call routing/troubleshooting . As an L2 engineer, you will provide advanced support, handle escalations from L1, and ensure smooth operation of our voice infrastructure. Preferred candidate profile :MALE

As a NOC Engineer at our Network Operations Center (NOC) in New Town, Kolkata, you will be an integral part of our team, utilizing your skills and experience to ensure the optimal performance of our telecommunication services. With a primary focus on Asterisk, VoIP, Linux systems, and networking, you will play a crucial role in maintaining and enhancing our telephony platforms. Your role will require a minimum of 3 years of hands-on experience with Asterisk, VoIP, and networking technologies. Proficiency in Linux distributions such as Ubuntu, CentOS, or Debian is essential, along with a strong understanding of TCP/IP, SIP, NAT, PAT, and firewall configurations. Additionally, you should be well-versed in scripting languages like Bash, Perl, PHP, and Python, and have experience working with MySQL and MongoDB databases. In this position, you will be responsible for understanding and maintaining the architecture of telephony services, operating and expanding SIP proxies, and designing feature enhancements for telephony platforms. Your role will also involve providing Level 3 technical support, monitoring telephony traffic for performance issues, and responding promptly to system alerts to ensure high availability and reliability. Preferred skills for this role include over 5 years of experience in a relevant telecom/VoIP domain, familiarity with VoIP gateways/SBCs like OpenSIPS and Kamailio, and knowledge of telephony monitoring, alerting, and logging tools. An understanding of call routing, rating, and billing systems, as well as open-source telecom technologies and AI/ML applications, will be advantageous. To excel in this role, you will need to demonstrate excellent verbal and written communication skills, strong interpersonal and collaboration abilities, and a positive attitude with a proactive approach to problem-solving. Your ability to work independently and within cross-functional teams will be key to your success in optimizing system performance and ensuring the seamless operation of our telecommunication services.,

Position Description: Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Job Summary : Design, develop, and implement Genesys-based call flows and routing strategies. Collaborate with business and technical teams to gather and understand requirements. Integrate Genesys with backend systems and third-party platforms. Troubleshoot and resolve issues in call routing and IVR. Participate in code reviews and adhere to best practices. Monitor and enhance system performance Must have skills : Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Good to have skills : Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) Skills: Cloud Computing English Java Python

Job Title: Genesys AI Developer Position: Senior Systems Engineer Experience: 5-10 years Category: Software Development/ Engineering Shift: UK Shift Main location: Bangalore, Hyderabad, Chennai, Pune Employment Type: Full Time Education Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 5 years of relevant experience. Position Description:. Genesys Cloud CX with Genesys Dialog Engine (GDE) or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR, chatbots, and voicebots Integration with third-party NLP engines like Google Dialogflow, Amazon Lex, IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows, Intents, Slot Filling, and Training datasets Python/JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud/AWS for deploying AI services Knowledge of Speech-to-Text (STT) and Text-to-Speech (TTS) APIs Experience with CRM and backend integrations (e.g., Salesforce, ServiceNow) Skills: English Java Python

You are Hiring for the position of VoIP Developer at Vitel Global Communications Pvt Ltd in Hyderabad. As a VoIP Developer, you will be responsible for developing and maintaining VoIP applications, ensuring the smooth functioning of VoIP services, and optimizing communication channels for secure and efficient operations. To excel in this role, you should have proven experience in VoIP development with expertise in VoIP protocols such as SIP, RTP, and WebRTC. Your strong programming skills in languages like Python, C/C++, Java, or Lua will be essential for creating VoIP applications. Additionally, you should be adept at working with platforms like Asterisk, FreeSWITCH, OpenSIPS, or similar systems. Your responsibilities will include configuring and troubleshooting VoIP services on Linux servers, utilizing databases like MySQL or PostgreSQL for call data storage, and implementing network configurations for optimal VoIP performance. Knowledge of cloud platforms such as AWS, Azure, or Google Cloud, as well as experience with WebRTC for browser-based communication, will be beneficial for this role. Understanding security protocols in VoIP, call routing, load balancing, and high-availability configurations are key aspects of this position. Familiarity with SBCs and their role in securing VoIP networks will be an advantage. Your excellent troubleshooting skills, ability to diagnose complex VoIP issues, and strong communication skills are essential for collaborating with the team and ensuring effective VoIP operations. To qualify for this role, you should hold a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 3 years of experience in VoIP development, integration, and troubleshooting. Previous experience in a production environment working with telephony platforms and network infrastructure will be valuable. If you meet these requirements and are passionate about VoIP development, integration, and troubleshooting, we encourage you to share your resume with us at giri@vitelglobal.com to explore this exciting opportunity further.,

Description - Internal Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Shift Time: 3:30 PM to 1:00 AM IST With every role in the company, each position has a requirement for building quality into every output. The Technology Quality Function is reserved for those positions where Quality is the primary objective of the work delivered. Technology Quality roles will cover all primary quality activity across all technology functions that ensure we deliver high quality products and services. These roles include, but are not limited to, strategy, planning, standards, process, policy, tools, engineering, assurance, management, metrics, research and development, automation, data preparation, maintenance, new development, operations and delivery. Primary Responsibilities: Analyze the functional and non-functional requirements of the Contact Centre application solutions in Agile methodology Effectively plan, define test strategy or test cases, provide QA estimates, provide test management, and test reporting Perform manual or automated testing and log detailed defects in Rally. Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Provide demos to the end user (Developers and QA) of the solution or tool before they can leverage it and ensure smooth transition Analyzes and investigates Provides explanations and interpretations within area of expertise Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: Undergraduate degree or equivalent experience Experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher. Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Functional Testcase and Test data preparation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects or deadlines simultaneously Demonstrated ability to occasional work evening and weekend hours as required to support system deployments

Job Title: CXone Software Engineer Job Description We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as World's Best Workplaces, Best Companies for Career Growth, and Best Company Culture, year after year. Join us and be part of this journey towards greater opportunities and brighter futures. We are seeking a skilled and experienced CXone software Engineer to join our team. The ideal candidate will be responsible for designing, implementing, and maintaining CXone solutions to ensure seamless communication. This role requires deep technical expertise in CXone platforms, strong problem-solving skills, and a commitment to delivering high-quality solutions for our clients or organization. Key Responsibilities: Design & Implementation: . Configure and deploy CXone CCaaS (CX) software, including the latest AI empowered modules named Mpower Enlighten. . In-depth understanding of CXone Framework, IVR, Digital Engagement (Email, Chat, Some and SMS), Routing, Recording and Reporting. . Integrate the CXone solution with CRM and other third-party applications. System Maintenance & Optimization: . Monitor and maintain the CXone software to ensure high availability and performance. . Troubleshoot and resolve technical issues related to the CXone software. Development & Customization: . Develop routing strategies, call-/workflows, and scripts tailored to business requirements. . Develop solutions for automation (Voice and Digital) based on the CXone software. . Customize solutions for specific client or internal business needs. Collaboration & Support: . Work closely with cross-functional teams, including network engineers, developers, and QA teams. . Provide technical support and training to end-users and stakeholders. . Participate in incident and change management processes. Documentation & Reporting: . Create and maintain system documentation, including architecture diagrams, configurations, and SOPs. . Provide regular performance reports and recommend improvements. Required Skills & Qualifications: . Technical Expertise: o Proficiency in the CXone platform or other CCaaS solutions. o Knowledge of WebRTC technology and experience working on WebRTC based platforms. o Experience with SIP, VoIP, and telephony protocols. o Knowledge of IVR design, call routing, and voice/screen recording systems. . Programming & Scripting: o Familiarity with languages like .Net, Java, C#, or Python for integration. o Knowledge of CXone Studio or other similar scripting tools. . Tools & Integration: o Experience with databases (SQL, Oracle). o Knowledge of integrating with CRMs like Salesforce, SAP or Microsoft Dynamics. o Familiarity with AWS, Azure, or other cloud platforms. . Soft Skills: o Strong analytical and problem-solving skills. o Excellent communication and documentation abilities. o Ability to work in a collaborative and fast-paced environment. o Multi-task and maintain composure in stressful and demanding work environment. Preferred Qualifications: . CXone Certifications e.g., CXone Implementation Certified (CIP). . Experience with Agile/Scrum methodologies. Education: . Bachelor's degree in computer science, Information Technology, or a related field. . Relevant work experience may substitute for formal education requirements. Experience: 7+ years of experience working with CXone software or other CCaaS Solutions. Location: IND Work-at-Home Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the

Total Experience: 6-12 years Job Location: Pune, Mumbai, Chennai and Bengaluru Educational Qualification: Bachelors or Masters degree in Computer Science, Engineering, or related field. Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information and ensure technical accuracy. Familiarity with version control systems (e.g., Git), CI/CD tools, and issue tracking platforms (e.g., Jira,). Design workflows for emergency response, call routing, and dispatch operations. Analyse call flows, GIS integration, and CAD systems for optimization. Ensure seamless interoperability between PSAPs, ESInet, and telecom networks. Act as a liaison between emergency teams, telecom providers, and IT developers. Develop UAT plans, support validation, and troubleshoot deployments. Maintain documentation, track incidents, and ensure FCC, NENA, and DHS compliance. Our Offering: Global cutting-edge IT projects that shape the future of digital and have a positive impact on environment Wellbeing programs & work-life balance - integration and passion sharing events Company Initiative Benefits Courses and conferences Attractive Salary Hybrid work culture.

The company is looking for a motivated and technically inclined NOC Engineer (Entry-Level) to join the Network Operations team in New Town, Kolkata. This is an excellent opportunity for recent graduates or individuals with relevant certifications/projects in Asterisk, VoIP, Networking, or Linux to kickstart their career in the telecom industry. As a part of the team, you will collaborate with senior engineers, receive on-the-job training, and contribute to building, maintaining, and supporting telephony infrastructure and services. Your role will require a basic understanding of VoIP and telephony protocols like SIP, familiarity with Linux-based systems such as Ubuntu/CentOS, basic networking concepts like TCP/IP, NAT, and Firewall rules, exposure to scripting languages like Bash or Python, and an understanding of databases like MySQL or MongoDB. Additionally, you should be willing to learn about Asterisk, IPPBX, and EPABX systems. Preferred skills include academic projects or certifications in VoIP or Asterisk, exposure to OpenSIPS/Kamailio or other SIP proxies, familiarity with network monitoring tools like Nagios or Zabbix, and basic knowledge of telecom billing and call routing. Your key responsibilities will involve assisting in monitoring VoIP traffic and network health, supporting senior engineers in troubleshooting voice/network issues, learning and contributing to the deployment and configuration of PBX systems, participating in system maintenance and upgrade activities, and maintaining documentation and incident reports. Soft skills such as eagerness to learn and grow in the telecom domain, good verbal and written communication, and being a team player with a proactive and analytical approach are highly valued. If you are enthusiastic about telecom technologies and keen to establish a career in VoIP and networking, this role is ideal for you. Freshers with strong foundational skills or relevant coursework are encouraged to apply. This is a full-time position with the benefit of working from home and the opportunity to work in person at the specified location.,

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proactively identify, assess, and manage project risks. Additionally, you will support and manage multiple projects and deadlines simultaneously and be available for occasional evening or weekend support during system deployments as necessary. To qualify for this role, you should have a minimum of 5 years of experience in the IT sphere, with at least 3 years of experience in testing Genesys IVR applications and Conversational AI solutions, including Voice BOTs. You should also have hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher, and proficiency in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques. Experience in functional test case creation, test data preparation, working with Splunk for query execution and log validation, call routing, and skill-based routing testing is essential. Your strong attention to detail, proactive work ethic, results-driven approach, and excellent communication and interpersonal skills will be key to your success in this role. It would be advantageous if you have experience with Python. In return, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, opportunities for professional growth through certification programs, mentorship, and talent investment programs, a chance to collaborate on impactful projects for top global clients, a welcoming multicultural environment, and a commitment to social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.,

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Engineer Summary :We are seeking a skilled 5G Core Network Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 1 (T1) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement.7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:36 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 years Full Time Education. Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops SME Summary :We are seeking a skilled 5G Core Network SME to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:1218 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing and ensure production readiness. Driving continuous improvement, you will ensure that IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Additionally, you will coordinate with vendors, telecom partners, and platform providers as needed. Your ability to prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes will be crucial in this role. To excel in this position, you should hold a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus). With 5-10 years of experience in program/project management, preferably in domains such as telecom, fintech, BPO, or customer experience, you should have a strong understanding of IVR systems, CTI, call routing, and telephony platforms. Experience with AI/ML-based IVR, voice bots, speech recognition, and NLP solutions will be advantageous. You should possess a solid understanding of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and coordination skills are essential for success in this role. An analytical mindset, the ability to interpret data, and manage multiple projects simultaneously in a fast-paced environment will also be beneficial. Joining our team will offer you a collaborative and output-driven environment that fosters cohesion across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your contributions. We believe in creating wealth for the right fit, and with our vast user base and ecosystem data, we are committed to democratizing credit for deserving consumers and merchants. This is your chance to be a part of India's largest digital lending story.,

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments will be essential in contributing to the success of projects related to IVR and call routing. Collaboration with global colleagues will be a key aspect of your role, where you will work together to create innovative solutions that make a difference in the world. Your understanding of Rally for project and test management will ensure smooth coordination and delivery of projects. If you are someone with an entrepreneurial spirit looking to make an impact in a dynamic and innovative environment, Cognizant provides the perfect platform for you. Join us in our journey of transforming clients" business models for the digital era and be part of a company that is consistently recognized as one of the most admired in the world. If you believe that this opportunity aligns with your career aspirations and values, we invite you to apply and start a conversation with us. Discover more about career opportunities at Cognizant by visiting http://www.cognizant.com/careers. Cognizant is an equal opportunity employer, and successful candidates will undergo a background check as part of the hiring process.,

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Furthermore, you will coordinate with vendors, telecom partners, and platform providers as needed and prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes. To excel in this role, you should possess a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus) along with 5-10 years of experience in program/project management, preferably in the telecom, fintech, BPO, or customer experience domains. A strong understanding of IVR systems, CTI, call routing, and telephony platforms is essential, with experience in AI/ML-based IVR, voice bots, speech recognition, and NLP solutions being advantageous. You should also have a solid grasp of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and cross-functional coordination skills are essential for success in this role. An analytical mindset with the ability to interpret data and derive insights, along with the capability to manage multiple projects simultaneously in a fast-paced environment, will be beneficial. Join us in this collaborative, output-driven program that aims to bring cohesiveness across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your support of their goals. If you are the right fit, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story and be a part of our exciting journey!,

Project Role: Infra Tech Support Practitioner Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) for configured services running on various platforms, operating within a defined operating model and processes. Responsibilities include hardware/software support and implementing technology at the operating system level across all server and network areas, focusing on specific software solutions/vendors/brands. The role involves L1 and L2 troubleshooting (basic and intermediate level). Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remotely and onsite. You will implement technology at the operating system level across all server and network areas, focusing on L1 and L2 troubleshooting. Roles & Responsibilities: Expected to be a Subject Matter Expert (SME) Collaborate and manage the team to perform tasks effectively Responsible for team decisions Engage with multiple teams and contribute to key decisions Provide solutions to problems for your immediate team and across multiple teams Implement new technologies for system enhancements Conduct regular system audits to ensure compliance Train team members on new technologies and best practices Professional & Technical Skills: Must Have Skills: Proficiency in Contact Center Technology Capabilities Good to Have Skills: Experience with Contact Center Technology Implementation Strong understanding of contact center technologies Knowledge of telephony systems and call routing Experience in troubleshooting contact center software and hardware Ability to analyze and resolve complex technical issues Additional Information: A minimum of 5 years of experience in Contact Center Technology Capabilities is required. This position is based at our Indore office. A Bachelor's Degree is required.

You will play a key role as a VOIP Engineer at Advantmed, a prominent player in the US Healthcare sector. Your interpersonal skills and ability to connect with colleagues will be crucial in this collaborative environment. You will be responsible for designing, deploying, and managing VoIP systems utilizing platforms such as FreePBX, Genesys Cloud, and RingCentral. Your expertise will be utilized in maintaining and troubleshooting SIP trunks, call routing, and number provisioning. Additionally, you will implement and oversee fax solutions and support call center operations by optimizing IVR, call queues, and call flows with systems like Queue Matrix. Collaboration with cross-functional teams will be essential as you integrate voice systems with CRM, ticketing, and other enterprise applications. You will take the lead or actively participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) related to voice infrastructure. Monitoring system performance, ensuring uptime, and promptly addressing voice traffic issues will be part of your routine. Acting as a liaison for technical escalations with telephony vendors and documenting network topologies and system configurations will also be part of your responsibilities. To excel in this role, you are expected to hold a Bachelor's degree in information technology, Computer Science, or a related field, or possess equivalent experience. With at least 7 years of experience in VoIP Infrastructure management, your expertise in FreePBX administration, Genesys Cloud deployment, RingCentral CX configuration, and other related areas will be invaluable. Strong knowledge of SIP protocols, call routing, telephony concepts, network QoS, NAT traversal, and firewall configuration related to VoIP is required. Your soft skills will also be put to the test, including problem-solving abilities, communication, collaboration, attention to detail, and organization skills. Your ability to work independently and as part of a team will be key to your success. You will need exceptional verbal communication skills, effective task management, analytical and decision-making skills, delegation abilities, and strong interpersonal skills. Are you ready to take on this challenging yet rewarding role as a VOIP Engineer at Advantmed and contribute to the advancement of US Healthcare ,

The ideal candidate for this position should have hands-on experience working with Avaya Aura Suite, which includes Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Avaya Experience Portal (AEP), and CMS. Additionally, experience in UC/Voice deployments, IVR configuration, SIP trunking, call routing, and enterprise telephony support is essential for this role. Knowledge of VMware, Linux/Windows servers, and integration with collaboration tools such as Teams and Webex would be beneficial. While not mandatory, having ACIS/ACSS certifications would be preferred. The candidate should have a minimum of 3 to 7 years of experience in Avaya enterprise voice and UC environments. If you believe you possess the necessary skills and experience for this position, please share your updated CV with us at contact@operant.in.,

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments