103 Call Routing Jobs

Key Responsibilities Develop and maintain contact center solutions using Amazon Connect including contact flows IVR systems and integrations Collaborate with architects tech leads and business teams to understand requirements and deliver scalable solutions Implement AWS services such as Lambda Lex Polly S3 DynamoDB and CloudWatch to support contact center functionality Integrate Amazon Connect with CRM platforms, ticketing systems, and third party APIs Optimize performance reliability and cost efficiency of contact center components Participate in code reviews testing and deployment activities Troubleshoot and resolve issues in production and development environments. Document technical desi...

Sr. Adviser - Contact Centre leads end-to-end contact centre operations, providing personalized support to global teams, resolving escalations, driving continuous improvement, and promoting RT3C values. They possess strong leadership skills, extensive knowledge of contact centre operations and HR processes, and expertise in managing teams and delivering exceptional customer service. What would you be responsible for End to End Contact Centre Provide personalized assistance to global teams regarding employee support and payroll services related inquiries, concerns, or issues. Oversee questions, resolve payment discrepancies, and offer solutions to ensure customer satisfaction. o Ensure timely...

We are seeking a highly experienced Media Buyer with strong expertise in Lead Generation and Pay Per Call campaigns across Google, Meta, and other performance channels. The ideal candidate should excel at driving high-intent inbound calls, delivering quality leads, optimizing CPL/CPA, and managing large budgets with precision. Key Responsibilities: Plan, launch, and optimize Pay Per Call and Lead Generation campaigns across Google, Meta, Native, and other performance channels on verticals like Debt, Home Improvement, BFSI, travel, etc. Manage the complete campaign lifecycle setup, tracking, routing, quality monitoring, reporting, and optimization. Use advanced tracking tools such as RedTrack...

Lead and manage day-to-day call centre operations (inbound & outbound). Monitor call quality, implement performance improvement plans, and conduct regular reviews. Train, coach, and motivate call centre staff to maximize productivity. Required Candidate profile Someone who has experience of converting leads to admissions. Someone who knows the technicality too like which dialers are used, which IVR can be used, methods for ACD, etc

Job Description of Tier 2 Telephony Engineer ABOUT THE PATHWAY GROUP: Pathway has been a pioneer in IT Managed Services. Starting out as one of the first ISPs in Canada in 1995, we are now a leading Canadian technology management firm with a global reach. Our clients rely on us as their sole source for high-quality IT solutions from hybrid cloud services to service desk, telephony and security. We were the first company in Canada to construct a Tier III certified data center and maintain a complete set of certifications including SOC 2 Type II, PCI, and ISO 27001. Pathway employs over 120 trained and qualified staff across four offices in Canada and overseas and continues to grow rapidly Net...

Key Responsibilities Assist in configuring Cisco CUCM (device pools, DNs, partitions, CSS, dial plans) Support SIP trunks, CUBE, and voice gateway (H.323/SIP/MGCP) setups Work on VoIP/SIP call flows, RTP analysis, and codec configurations Assist with Unity Connection (users, call handlers) Participate in lab setups, system builds, migrations, and integrations Use Wireshark/RTMT for basic SIP/RTP troubleshooting Prepare simple technical documentation as needed. Required Skills Training or certification in CCNA Voice / CCNA Collaboration. Strong understanding of VoIP, SIP, RTP, codecs, and dial plans. Networking fundamentals: VLANs, DHCP Option 150, DNS, basic QoS. Exposure to CUCM, CUBE, Unit...

• To audit the calls of the team • Identify the escalation cases & do the Root Cause Analysis • Document feedback for all calls by EOD to the respective supervisors • Identify process gaps during audits &raise necessary requests to close the same Required Candidate profile • Min. 2 years of call monitoring experience, pref. from a Sales / Voice-based environment • Excellent oral, written, & interpersonal communication skills • Exceptional listening and analytical skills Perks and benefits Provident Fund & MI Performance Based Incentives

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced Unified Communications (UC) Platforms Engineer to design, implement, and manage ente...

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details Genesys Telecom Engineer II - Pune, India Description We are seeking a skilled and experienced Genesys Telecom Engineer to join our team. As a Genesys Telecom Engineer, you will be responsible for the design, implementation, and maintenance of our Genesys CX telecommunications infrastructure. You will colla...

Dear Candidate! Greetings from TCS !!! Role: Genesys Admin - Support Location: Chennai/Bengaluru/Mumbai/Hyderabad Experience Range: 5 to 10 Years Job Description: Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience with SBC. Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart. Experience working on Genesys Administrator, GAX, Pulse and the ability to create, modify, and maintain templates (preferred). Genesys strategy using composer and interactive routing desig...

As a Sprinklr Architect, your role will involve leading the design, implementation, and optimization of Sprinklr solutions to meet business objectives. You will be responsible for architecting scalable and high-performance Sprinklr Unified-CXM/CCaaS environments for complex deployments. Your key responsibilities will include: - Guiding the configuration, customization, and integration of Sprinklr modules such as social listening, engagement, analytics, and automation. - Providing strategic technical guidance on voice architecture, call flows, data architecture, API integrations, and cloud deployments. - Collaborating with internal stakeholders and Sprinklr's ecosystem to validate and transla...

About the Role JobReady is building the world's largest Performance Coach network and an AI-powered workforce readiness platform. We are looking for a Bitrix24 Implementation Engineer who can wire up our entire CRM, automation, workflows, WhatsApp, funnels, and lead management systems end-to-end. This is NOT an admin role. This is a hands-on systems builder who understands pipelines, lead routing, automation rules, integrations, WhatsApp API flows, and can build predictable GTM workflows without handholding. You will work directly with the CEO and build the operational backbone that powers trainer acquisition, Practice Lab activation, enterprise lead conversion, and automation across the com...

Cisco Network Telecom Engg We are looking to hire an experienced Cisco Telecom engineer to maintain Cisco networks for our clients. As a Cisco network engineer, you will be responsible for installing Cisco networks, troubleshooting issues, maintaining security, and training end-users on Cisco Telecom products. To ensure success, you should have extensive experience with network installations, good communication skills, and experience with end-user training. Ultimately, a top-rate Cisco network voice engineer should be able to and deploy and maintain scalable and secure networks that perfectly meet the needs of the client. Cisco Network Engineer Responsibilities: Analyzing existing hardware, ...

Act as the first point of contact for telecoms support via phone, email, or ticketing tool. Install, configure, and manage IP-PBX systems (Matrix, FreePBX, ComXchange). Set up and maintain SIP trunks, call routing, dial plans, IVR systems, hunt Required Candidate profile 2–6 years of hands-on experience in VoIP administration, telecom engineering, or unified communications (preferably for MSPs or hospitality clients). Strong experience with one or more PBX systems

As a Sprinklr Architect, your role will involve leading the design, implementation, and optimization of Sprinklr solutions to align with business goals. Your responsibilities will include: - Architecting scalable, high-performance Sprinklr Unified-CXM/CCaaS environments for complex deployments. - Guiding configuration, customization, and integration of Sprinklr modules such as social listening, engagement, analytics, and automation. - Providing strategic technical guidance on voice architecture, call flows, data architecture, API integrations, and cloud deployments. - Collaborating with internal stakeholders and Sprinklr's ecosystem to validate and translate requirements into technical solut...

Job Description Role: Technical Writer with Telecom domain experience Total Experience: 6-10 years Job Location: Pune, Mumbai, Chennai and Bengaluru Mode of Hire: Permanent Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification - Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information a...

Job Description Role: Technical Writer with Telecom domain experience Total Experience: 6-10 years Job Location: Pune, Mumbai, Chennai and Bengaluru Mode of Hire: Permanent Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification - Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information a...

Job Description Role: Technical Writer with Telecom domain experience Total Experience: 6-10 years Job Location: Pune, Mumbai, Chennai and Bengaluru Mode of Hire: Permanent Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification - Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information a...

Job Description Role: Technical Writer with Telecom domain experience Total Experience: 6-10 years Job Location: Pune, Mumbai, Chennai and Bengaluru Mode of Hire: Permanent Job Roles and Responsibilities: Gather and document business & technical requirements for Telecom. Research, design, write, and maintain technical documentation. Create and manage documentation in modern tools such as, Confluence, Swagger, FrameMaker and Oxygen xml. VoIP and SIP Protocol Knowledge Knowledge on IP networks (ESInet), call routing & location validation GIS & mapping tools (Esri certification - Good to have) Job Requirements: Collaborate with engineers, developers, QA, DevOps, and SMEs to gather information a...

Job Description Job Title: Service Desk Manager Job Description: We are seeking a highly experienced Service Desk manager to join our team. The successful candidate will have a minimum of 8 years experience in managing service desk operations including a minimum of 2 years experience in handling a team, with expertise in ticketing tools, understanding IVR and call routing and knowledge management. Key Responsibilities: Manage the day-to-day operations of the service desk team, ensuring that all customer inquiries and issues are addressed in a timely and efficient manner. Develop and implement processes and procedures for the service desk to ensure that customer inquiries are handled efficien...

Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds most successful Fortune 500 and Fortune 1000 companies. We are seeking a proactive L2 NOC Engineer with expertise in Unified Communications (UC) and Contact Center as a Service (CCaaS) platforms to support our US-based customers. The ideal candidate will have strong technical knowledge of UC and voice syste...

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (...

Required highly skilled Software Engineers to design and develop a Call Center Dialer Software from the ground up. Requirement - Min 3-6 years exp WFO, 5.5 days working Salary - 9 -15 LPA Intrested can share updated cv call/WhatsApp 8105002838 Required Candidate profile Min 3 - 6 Years of relavant exp Flexible for night shift

Job Description: Join the Communications Technology Group (CTG) at HCLTech with over 30 years of unparalleled industry experience in the Communications and Media Industry. CTG proudly serves more than 100 telecom customers, including 20 of the world's top 30 telecom giants. At CTG, the power of collaboration is harnessed, where teams work closely together to drive innovation and achieve excellence. A culture of open communication and teamwork is fostered to ensure every voice is heard, and every idea is valued. By joining CTG, you will collaborate with some of the brightest minds in the industry to shape the future of communications technology. The continuous growth and development of team m...

Dear Aspirant, Software Engineer – Call Center Dialer Development Budget- 10–15 LPA (3–6 years experience) Night shift 5.5 working days Share cv on what's app 8368904214