40 Call Routing Jobs

You are invited to join a project with Miratech's trusted global partner as a Quality Assurance Engineer, focusing on testing Conversational AI applications such as chatbots and voicebots. Your primary responsibility will be to design and execute functional and regression test scripts to ensure optimal system performance and reliability. Your key responsibilities will include preparing functional test cases and corresponding test data, conducting call routing and skill-based testing, and maintaining a keen eye for detail to deliver high-quality results with a strong work ethic. You will collaborate effectively within a team, communicate clearly in both independent and team settings, and proactively identify, assess, and manage project risks. Additionally, you will support and manage multiple projects and deadlines simultaneously and be available for occasional evening or weekend support during system deployments as necessary. To qualify for this role, you should have a minimum of 5 years of experience in the IT sphere, with at least 3 years of experience in testing Genesys IVR applications and Conversational AI solutions, including Voice BOTs. You should also have hands-on experience with IVR testing tools such as CYARA Velocity, CYARA Virtual Agent, and CYARA Cruncher, and proficiency in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques. Experience in functional test case creation, test data preparation, working with Splunk for query execution and log validation, call routing, and skill-based routing testing is essential. Your strong attention to detail, proactive work ethic, results-driven approach, and excellent communication and interpersonal skills will be key to your success in this role. It would be advantageous if you have experience with Python. In return, Miratech offers a Culture of Relentless Performance, a Work From Anywhere Culture, opportunities for professional growth through certification programs, mentorship, and talent investment programs, a chance to collaborate on impactful projects for top global clients, a welcoming multicultural environment, and a commitment to social sustainability values focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.,

Genesys, contact center, cloud engage, developer, IVR,Omnichannel, Presales, Genesys Engage, Outbound, inbound, Implementation.

Key Responsibilities: Design, implement, and maintain VoIP and telephony solutions across enterprise environments. Manage and troubleshoot unified communication platforms including Cisco, Avaya, or Microsoft Teams. Configure and support SIP, H.323, and MGCP protocols. Collaborate with IT teams to integrate telephony with office automation and business applications. Monitor system performance and ensure high availability and quality of service. Provide technical support and training to end-users and internal teams. Required Skills: Strong knowledge of VoIP protocols (SIP, H.323, RTP) Experience with Cisco Unified Communications , Avaya , or Microsoft Teams Familiarity with PBX systems , call routing , and dial plan configuration Understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience with office automation tools and IT service management Preferred Skills: Certifications like CCNA Voice , CCNP Collaboration , or Avaya Certified Specialist Experience with cloud-based telephony solutions (e.g., Zoom Phone, RingCentral) Knowledge of ITIL processes and ticketing systems (e.g., ServiceNow)

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Engineering Services Practitioner Project Role Description : Assist with end-to-end engineering services to develop technical engineering solutions to solve problems and achieve business objectives. Solve engineering problems and achieve business objectives using scientific, socio-economic, technical knowledge and practical experience. Work across structural and stress design, qualification, configuration and technical management. Must have skills : 5G Wireless Networks & Technologies Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Engineer Summary :We are seeking a skilled 5G Core Network Engineer to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 1 (T1) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement.7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:36 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 years Full Time Education. Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops SME Summary :We are seeking a skilled 5G Core Network SME to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:1218 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualifications:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

Project Role : Tech Delivery Subject Matter Expert Project Role Description : Drive innovative practices into delivery, bring depth of expertise to a delivery engagement. Sought out as experts, enhance Accentures marketplace reputation. Bring emerging ideas to life by shaping Accenture and client strategy. Use deep technical expertise, business acumen and fluid communication skills, work directly with a client in a trusted advisor relationship to gather requirements to analyze, design and/or implement technology best practice business changes. Must have skills : 5G Wireless Networks & Technologies Good to have skills : Software Defined Network and OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time educationJob Title:5G Core Network Ops Specialist Summary :We are seeking a skilled 5G Core Network Specialist to join our team. The ideal candidate will have extensive experience with Nokia 5G Core platforms and will be responsible for fault handling, troubleshooting, session and service investigation, configuration review, performance monitoring, security support, change management, and escalation coordination.Roles and Responsibilities:1.Fault Handling & Troubleshooting:Provide Level 2 (L2) support for 5G Core SA network functions in production environment.Analyze alarms from NetAct/Mantaray, or external monitoring tools.Correlate events using Netscout, Mantaray, and PM/CM data.Troubleshoot and resolve complex issues related to registration, session management, mobility, policy, charging, DNS, IPSec and Handover issues.Handle node-level failures (AMF/SMF/UPF/NRF/UDM/UDR/SDL/PCF/CHF/Flowone, Nokia EDR restarts, crashes, overload).Handle troubleshooting on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).Perform packet tracing (Wireshark) or core trace (PCAP, logs) and Nokia PCMD trace capturing and analysis.Perform root cause analysis (RCA) and implement corrective actions.Handle escalations from Tier-1 support and provide timely resolution.2.Session & Service Investigation:Trace subscriber issues (5G attach, PDU session, QoS).Use tools like EDR, Flow Tracer, Nokia Cloud Operations Manager (COM).Correlate user-plane drops, abnormal release, bearer QoS mismatch.Work on Preventive measures with L1 team for health check & backup. 3.Configuration and Change Management:Create a MOP for required changes, validate MOP with Ops teams, stakeholders before rollout/implementation.Maintain detailed documentation of network configurations, incident reports, and operational procedures.Support software upgrades, patch management, and configuration changes.Maintain documentation for known issues, troubleshooting guides, and standard operating procedures (SOPs).Audit NRF/PCF/UDM etc configuration & Database.Validate policy rules, slicing parameters, and DNN/APN settings.Support integration of new 5G Core nodes and features into the live network.4.Performance Monitoring:Use KPI dashboards (NetAct/NetScout) to monitor 5G Core KPIs e.g registration success rate, PDU session setup success, latency, throughput, user-plane utilization.Proactively detect degrading KPIs trends.5.Security & Access Support:Application support for Nokia EDR and CrowdStrike.Assist with certificate renewal, firewall/NAT issues, and access failures.6.Escalation & Coordination:Escalate unresolved issues to L3 teams, TAC, OSS/Core engineering.Work with L3 and care team for issue resolution.Ensure compliance with SLAs and contribute to continuous service improvement. 7.ReportingGenerate daily/weekly/monthly reports on network performance, incident trends, and SLA compliance. Technical Experience and Professional Attributes:812 years of experience in Telecom industry with hands on experience in 5G Core.Mandatory experience with Nokia 5G Core-SA platform.Solid understanding for 5G Core Packet Core Network Protocol such as N1, N2, N3, N6, N7, N8, 5G Core interfaces, GTP-C/U, HTTPS and including ability to trace, debug the issues.Hands-on experience with 5GC components:AMF, SMF, UPF, NRF, AUSF, NSSF, UDM, PCF, CHF, UDR, SDL, Nokia EDR, Provisioning and Flowone.Troubleshooting and configuration hands on experience on 5G Core Database, UDM, UDR, SDL, Provisioning, Flowone, CHF(Charging), PCF(Policy).In-depth understanding of 3GPP call flows for 5G-SA, 5G NSA, Call routing, number analysis, system configuration, call flow, Data roaming, configuration and knowledge of Telecom standards e.g. 3GPP, ITU-T and ANSI.Familiarity with policy control mechanisms, QoS enforcement, and charging models (event-based, session-based).Hands-on experience with Diameter, HTTP/2, REST APIs, and SBI interfaces.Strong analytical and troubleshooting skills.Proficiency in monitoring and tracing tools (NetAct, NetScout, PCMD tracing). And log management systems (e.g., Prometheus, Grafana).Knowledge of network protocols and security (TLS, IPsec).Excellent communication and documentation skills. Educational Qualification:BE / BTech15 Years Full Time Education Additional Information:Nokia certifications (e.g., NCOM, NCS, NSP, Kubernetes).Experience in Nokia Platform 5G Core, NCOM, NCS, Nokia Private cloud and Public Cloud (AWS preferred), cloud-native environments (Kubernetes, Docker, CI/CD pipelines).Cloud Certifications (AWS)/ Experience on AWS Cloud Qualification 15 years full time education

As a Lead IVR Systems Manager at our company, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will collaborate with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Working closely with development teams, you will ensure timely delivery and alignment with technical standards. Managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives will be key responsibilities. Your role will also involve defining and monitoring success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing and ensure production readiness. Driving continuous improvement, you will ensure that IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Additionally, you will coordinate with vendors, telecom partners, and platform providers as needed. Your ability to prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes will be crucial in this role. To excel in this position, you should hold a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus). With 5-10 years of experience in program/project management, preferably in domains such as telecom, fintech, BPO, or customer experience, you should have a strong understanding of IVR systems, CTI, call routing, and telephony platforms. Experience with AI/ML-based IVR, voice bots, speech recognition, and NLP solutions will be advantageous. You should possess a solid understanding of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and coordination skills are essential for success in this role. An analytical mindset, the ability to interpret data, and manage multiple projects simultaneously in a fast-paced environment will also be beneficial. Joining our team will offer you a collaborative and output-driven environment that fosters cohesion across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your contributions. We believe in creating wealth for the right fit, and with our vast user base and ecosystem data, we are committed to democratizing credit for deserving consumers and merchants. This is your chance to be a part of India's largest digital lending story.,

As an IVR Testing with Hammer professional at Cognizant, you will play a crucial role in ensuring the quality and performance of IVR systems for leading companies in the Healthcare industry. With a minimum of 3 years of experience in IVR Testing and Quality Assurance, you will have the opportunity to work with cutting-edge technologies such as Natural language speech recognition, conversational AI, and cognitive solutions. Your responsibilities will include testing IVR systems using automated tools like Hammer on Demand or Cyara, as well as leveraging tools like Postman for API testing. Your familiarity with Text to Speech, Speech to Text, and experience working in SAFe/Agile environments will be essential in contributing to the success of projects related to IVR and call routing. Collaboration with global colleagues will be a key aspect of your role, where you will work together to create innovative solutions that make a difference in the world. Your understanding of Rally for project and test management will ensure smooth coordination and delivery of projects. If you are someone with an entrepreneurial spirit looking to make an impact in a dynamic and innovative environment, Cognizant provides the perfect platform for you. Join us in our journey of transforming clients" business models for the digital era and be part of a company that is consistently recognized as one of the most admired in the world. If you believe that this opportunity aligns with your career aspirations and values, we invite you to apply and start a conversation with us. Discover more about career opportunities at Cognizant by visiting http://www.cognizant.com/careers. Cognizant is an equal opportunity employer, and successful candidates will undergo a background check as part of the hiring process.,

As a Lead IVR Systems Manager, you will play a crucial role in planning, developing, deploying, and optimizing IVR systems. You will be responsible for collaborating with product owners, designers, and business stakeholders to define IVR requirements and translate them into technical deliverables. Your key responsibilities will include managing project scope, timelines, resource allocation, and risks across multiple IVR initiatives. Additionally, you will define and monitor success metrics such as call containment, transfer rates, resolution rates, customer satisfaction, and error rates. You will oversee IVR testing, ensuring production readiness, and driving continuous improvement to ensure IVR systems evolve with business needs, regulatory requirements, and new technologies such as AI, NLP, and speech-to-text. Furthermore, you will coordinate with vendors, telecom partners, and platform providers as needed and prepare regular updates and reports for leadership on project health, risks, dependencies, and outcomes. To excel in this role, you should possess a Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field (a Master's degree is a plus) along with 5-10 years of experience in program/project management, preferably in the telecom, fintech, BPO, or customer experience domains. A strong understanding of IVR systems, CTI, call routing, and telephony platforms is essential, with experience in AI/ML-based IVR, voice bots, speech recognition, and NLP solutions being advantageous. You should also have a solid grasp of the software development lifecycle, Agile/Scrum methodologies, and project management tools such as JIRA and MS Project. Excellent communication, stakeholder management, and cross-functional coordination skills are essential for success in this role. An analytical mindset with the ability to interpret data and derive insights, along with the capability to manage multiple projects simultaneously in a fast-paced environment, will be beneficial. Join us in this collaborative, output-driven program that aims to bring cohesiveness across businesses through technology. You will have the opportunity to increase cross-sell opportunities, receive feedback from peer teams, and earn respect through your support of their goals. If you are the right fit, we believe in creating wealth for you. With over 500 million registered users, 21 million merchants, and a wealth of data in our ecosystem, we are uniquely positioned to democratize credit for deserving consumers and merchants. Join us in India's largest digital lending story and be a part of our exciting journey!,

Project Role: Infra Tech Support Practitioner Project Role Description: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) for configured services running on various platforms, operating within a defined operating model and processes. Responsibilities include hardware/software support and implementing technology at the operating system level across all server and network areas, focusing on specific software solutions/vendors/brands. The role involves L1 and L2 troubleshooting (basic and intermediate level). Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remotely and onsite. You will implement technology at the operating system level across all server and network areas, focusing on L1 and L2 troubleshooting. Roles & Responsibilities: Expected to be a Subject Matter Expert (SME) Collaborate and manage the team to perform tasks effectively Responsible for team decisions Engage with multiple teams and contribute to key decisions Provide solutions to problems for your immediate team and across multiple teams Implement new technologies for system enhancements Conduct regular system audits to ensure compliance Train team members on new technologies and best practices Professional & Technical Skills: Must Have Skills: Proficiency in Contact Center Technology Capabilities Good to Have Skills: Experience with Contact Center Technology Implementation Strong understanding of contact center technologies Knowledge of telephony systems and call routing Experience in troubleshooting contact center software and hardware Ability to analyze and resolve complex technical issues Additional Information: A minimum of 5 years of experience in Contact Center Technology Capabilities is required. This position is based at our Indore office. A Bachelor's Degree is required.

You will play a key role as a VOIP Engineer at Advantmed, a prominent player in the US Healthcare sector. Your interpersonal skills and ability to connect with colleagues will be crucial in this collaborative environment. You will be responsible for designing, deploying, and managing VoIP systems utilizing platforms such as FreePBX, Genesys Cloud, and RingCentral. Your expertise will be utilized in maintaining and troubleshooting SIP trunks, call routing, and number provisioning. Additionally, you will implement and oversee fax solutions and support call center operations by optimizing IVR, call queues, and call flows with systems like Queue Matrix. Collaboration with cross-functional teams will be essential as you integrate voice systems with CRM, ticketing, and other enterprise applications. You will take the lead or actively participate in Disaster Recovery (DR) and Business Continuity Planning (BCP) related to voice infrastructure. Monitoring system performance, ensuring uptime, and promptly addressing voice traffic issues will be part of your routine. Acting as a liaison for technical escalations with telephony vendors and documenting network topologies and system configurations will also be part of your responsibilities. To excel in this role, you are expected to hold a Bachelor's degree in information technology, Computer Science, or a related field, or possess equivalent experience. With at least 7 years of experience in VoIP Infrastructure management, your expertise in FreePBX administration, Genesys Cloud deployment, RingCentral CX configuration, and other related areas will be invaluable. Strong knowledge of SIP protocols, call routing, telephony concepts, network QoS, NAT traversal, and firewall configuration related to VoIP is required. Your soft skills will also be put to the test, including problem-solving abilities, communication, collaboration, attention to detail, and organization skills. Your ability to work independently and as part of a team will be key to your success. You will need exceptional verbal communication skills, effective task management, analytical and decision-making skills, delegation abilities, and strong interpersonal skills. Are you ready to take on this challenging yet rewarding role as a VOIP Engineer at Advantmed and contribute to the advancement of US Healthcare ,

The ideal candidate for this position should have hands-on experience working with Avaya Aura Suite, which includes Communication Manager (CM), Session Manager (SM), System Manager (SMGR), Application Enablement Services (AES), Avaya Experience Portal (AEP), and CMS. Additionally, experience in UC/Voice deployments, IVR configuration, SIP trunking, call routing, and enterprise telephony support is essential for this role. Knowledge of VMware, Linux/Windows servers, and integration with collaboration tools such as Teams and Webex would be beneficial. While not mandatory, having ACIS/ACSS certifications would be preferred. The candidate should have a minimum of 3 to 7 years of experience in Avaya enterprise voice and UC environments. If you believe you possess the necessary skills and experience for this position, please share your updated CV with us at contact@operant.in.,

Required Qualifications: Undergraduate degree or equivalent experience 3+ years of experience in testing Genesys IVR applications and Conversational AI applications (including Voice BOT) 3+ years of experience in IVR Testing Tools - CYARA Velocity, CYARA Virtual Agent and CYARA Cruncher Hands-on experience in Voice BOT / NLU Testing Hands-on experience on Text-to-speech augmentation Hands on experience on SSML tags, Audio Augmentation Experience with Splunk queries and log validations Experience in call routing and skill-based testing Proven experience identifying and managing risks Proven Functional Testcase and Test data preparation Proven attention to details, strong work ethic and result orientation Proven excellent communication skills with ability to work independently and as part of a team Proven flexibility to support and manage multiple projects/deadlines simultaneously Proven ability to occasional work evening and weekend hours as required to support system deployments

Key Responsibilities: Dialer Configuration & Strategy: Manage outbound and inbound dialer campaigns, lead management, call routing, and real-time queue strategies. Configure dialing modes (predictive, preview, manual) to align with fintech sales goals and customer servicing SLAs. Optimize contact strategies to reduce abandon rates and increase right-party contacts (RPCs). Cross-Functional Collaboration: Partner with Sales, Service, Risk, Legal, and Compliance teams to align dialer operations with business objectives and regulatory standards. Coordinate with IT and vendors to resolve issues and implement new dialer features or updates. Regulatory & Risk Compliance: Ensure campaigns adhere to financial services regulations including TCPA, FDCPA, RBI guidelines (for Indian fintech), and DNC lists. Maintain auditable records and dialer settings for compliance and risk reporting. Reporting & Analytics: Track KPIs like connection rate, agent occupancy, conversion rate, and talk time; present insights to stakeholders. Conduct A/B testing on campaigns and dialing strategies to improve conversion and engagement. System Maintenance & Innovation: Administer dialer systems including version upgrades, patching, and data integrity audits. Identify and implement automation opportunities to reduce manual effort and improve speed-to-contact. Qualifications: Bachelors degree in Computer Science, Information Systems, Business, or a related field. Experience: 3-4 years in a dialer administrator role. Technology Stack: Proficiency with dialer platforms such as Five9, Genesys, NICE inContact, or similar. Key Skills: Strong understanding of call center KPIs and sales operations. Knowledge of fintech sales cycles and customer service expectations. Excellent troubleshooting, documentation, and communication skills. Preferred Experience: Experience with specific dialer software (e.g., Ameyo( Exotel) , Genesys, Avaya ). Exposure to integrations with lending platforms, payment gateways. Understanding of customer lifecycle management in a digital-first financial product.

About the Role: We are looking for a skilled and dedicated FreeSWITCH Engineer with hands-on experience in VoIP systems. You will play a key role in developing, configuring, and maintaining scalable and reliable FreeSWITCH-based voice infrastructures. Key Responsibilities: Design, deploy, and maintain FreeSWITCH servers and related VoIP infrastructure. Troubleshoot and resolve FreeSWITCH and VoIP-related issues. Develop custom dial plans, modules, and call routing logic. Work with SIP, RTP, and related VoIP protocols. Monitor system performance and ensure high availability. Collaborate with development, network, and support teams to optimize voice systems. Document configurations, workflows, and system changes. Requirements: Minimum 3 years of hands-on experience with FreeSWITCH in a production environment. Strong understanding of VoIP technologies and SIP protocol. Experience with Linux system administration. Familiarity with scripting languages (e.g., Bash, Python, Lua). Ability to work independently in a remote setup. Strong problem-solving and analytical skills. Preferred Skills: Experience with other VoIP platforms (e.g., Asterisk, Kamailio, OpenSIPS). Knowledge of WebRTC, RTP engines, or media servers. Exposure to monitoring tools (Grafana, Prometheus, etc.). Familiarity with APIs and backend integration.

We are seeking a skilled Cisco Contact Center Administrator to manage and optimize our contact center operations. The ideal candidate will have extensive experience in Cisco systems and a strong background in troubleshooting and system administration. Responsibilities Manage and configure Cisco Contact Center solutions, including hardware and software components. Troubleshoot and resolve issues related to Cisco Contact Center applications. Monitor system performance and ensure high availability of contact center services. Collaborate with cross-functional teams to implement new features and enhancements. Provide technical support and training to end-users and team members. Skills and Qualifications 4-5 years of experience in managing Cisco Contact Center solutions. Proficiency in Cisco Unified Contact Center Express (UCCE) and Cisco Unified Communications Manager (CUCM). Strong understanding of VoIP technologies and protocols such as SIP, H.323, and RTP. Experience with Cisco Call Manager and IVR systems. Knowledge of networking concepts, including LAN/WAN, firewalls, and VPNs. Ability to troubleshoot and resolve technical issues in a timely manner. Excellent communication and interpersonal skills. Cisco certifications related to Contact Center (e.g., CCNA, CCNP) are a plus.

As an Application Developer, you will be responsible for creating custom telephony applications and features using Asterisk's APIs, scripting languages, and modules. Your role will involve system integration by connecting Asterisk with other systems, databases, and third-party services to develop comprehensive communication solutions. You will be developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities to optimize communication processes. Additionally, you will be implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol) to ensure seamless communication. Your responsibilities will also include testing and debugging to guarantee the reliability, performance, and security of Asterisk applications. Through rigorous testing and effective debugging practices, you will contribute to the stability and efficiency of the telephony applications developed. Overall, your expertise in application development, system integration, call routing, protocol implementation, and testing will play a vital role in enhancing communication capabilities and delivering high-quality solutions to clients.,

Advantmed; a leader in US Healthcare, is looking for empathetic individuals with great interpersonal skills who can build relationships with their employees. The right person will thrive in an "all hands-on deck" environment. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset. Design, deploy, and manage VoIP systems using platforms like FreePBX, Genesys Cloud, and RingCentral etc. Maintain and troubleshoot SIP trunks, call routing, and number provisioning. Implement and manage fax solutions. Support and optimize call center operations including IVR, call queues, and call flows using Queue Matrix and related systems. Collaborate with cross-functional teams to integrate voice systems with CRM, ticketing, and other enterprise applications. Lead or participate in voice infrastructure-related DR/BCP planning, testing, and documentation. Monitor system performance, ensure uptime, and proactively address issues related to voice traffic, QoS, and latency. Manage telephony vendors and act as a liaison for technical escalations. Document network topologies, system configurations, change logs, and SOPs . Role specific competencies Required: Bachelors degree in information technology, Computer Science, or related field (or equivalent experience). 7+ Years of Experience in VoIP Infrastructure management. Proven experience with: FreePBX administration and troubleshooting Genesys Cloud deployment and support RingCentral CX configuration VoIP Innovations provisioning Twilio fax integration and troubleshooting Queue Matrix platform (or similar call center software) Strong knowledge of SIP protocols, call routing, and telephony concepts. Familiarity with network QoS, NAT traversal, firewall configuration related to VoIP. Experience with Disaster Recovery (DR) and Business Continuity Planning (BCP) in telecom infrastructure. Soft Skills: Strong problem-solving abilities and troubleshooting skills. Excellent communication and collaboration skills. Ability to work independently and as part of a team. Strong attention to detail and organization skills. What You’ll Need: Excellent verbal communication and the ability to convey information clearly and effectively. Excellent Task Management and Organizing skills. Exceptional Analytical & Decision-Making skills. Excellent delegator and mediator. Great interpersonal skills. Quick decision-making and problem-solving abilities. Fantastic organizational and time management skills. Strategic and creative mindset.

Lead WFM strategy for OMNI channel migration; optimize call routing using Amazon Connect; ensure real-time traffic management and service level adherence across contact centers. Strong analytical, communication, and collaboration abilities. Required Candidate profile Experienced in WFM, call routing (Amazon Connect), capacity planning, IVR; strong analytical, communication skills; Bachelor's required, MBA/MS preferred, project management a plus.

Job Title: Genesys Developer Location : PAN India (Hybrid) 10+ years of development and Implementation experience with contact center solutions On-premises and Cloud. Genesys Cloud, Engage, NICE, Virtual Hold, Cloud computing (AWS, Azure), Containerization (Docker, Kubernetes). Configure and troubleshoot Genesys software and hardware components. Integrate Genesys with Third-party applications and Systems. Strong development experience with Genesys Framework including IVR development /Scripting, Routing, Strategy and Reporting. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies (Call Flow Debugging). Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Working Experience with eServices/Genesys Chat/Multimedia and GMS Callback Solutions. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Working experience on Major Genesys and NICE platform upgrades. Utilize Genesys cloud APIs, SDKs and tools to build integrations and extensions. Experience with Genesys products (PureCloud, Pure Engage, Pure Connect). Experience with call recording platforms (NICE, Genesys IR). Experience with Genesys Cloud APIs, SDKs and development tools. Knowledge on Genesys Cloud security features. Proficiency with programming languages (Java, Python, JavaScript). Roles & Responsibilities: Strong and confident knowledge in Contact Center network topology. Coordinate with other tech partners like Avaya, network partners and product vendors. Knowledge in Siebel CRM Application Integration. Familiar with Agile methodologies and related process. Experience with troubleshooting Genesys issues, analyzing Genesys logs and identifying root causes. Ability to trace and analyze call flows within Genesys strategies. Knowledge of Genesys Architect, IRD and Composer including call flows, workflows, and routing strategies. Strategy Development: Experience developing and deploying strategies in Genesys. Call Flow Debugging: Ability to debug and troubleshoot call flows using Genesys tools and logs. Routing Strategy Analysis: Ability to analyze and optimize routing strategies for efficient call handling. Excellent problem-solving skills. Role & responsibilities Preferred candidate profile

Analyst, Info Sys 4 KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management. Key Responsibilities Manage and optimize Zoom telephony infrastructure , including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers , ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms , ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems , including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning , focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Skills Proficiency in Zoom and Microsoft Teams UC platforms , including telephony and AV solutions. Expertise in AudioCodes SBCs and OVOC servers. Strong knowledge of SIP trunking, call routing, and global telephony integrations. Experience in AV Zoom Rooms design, setup, and management. Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments , especially in global environments. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Qualifications Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications. Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred. Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage). Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage). Experience managing vendor relationships and contributing to global UC strategies (Added Advantage). Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).

Analyst, Info Sys 4 KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management. Key Responsibilities Manage and optimize Zoom telephony infrastructure , including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers , ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms , ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems , including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning , focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Skills Proficiency in Zoom and Microsoft Teams UC platforms , including telephony and AV solutions. Expertise in AudioCodes SBCs and OVOC servers. Strong knowledge of SIP trunking, call routing, and global telephony integrations. Experience in AV Zoom Rooms design, setup, and management. Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments , especially in global environments. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Qualifications Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications. Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred. Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage). Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage). Experience managing vendor relationships and contributing to global UC strategies (Added Advantage). Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).

Analyst, Info Sys 4 KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management. Key Responsibilities Manage and optimize Zoom telephony infrastructure , including contact centers, ensuring seamless voice and messaging services. Deploy and maintain AudioCodes SBCs and OVOC servers , ensuring system reliability and compliance. Administer and manage OVOC server licenses for global operations. Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations. Oversee SIP trunking, call routing, and emergency calling configurations. Design, deploy, and manage AV Zoom Rooms , ensuring an optimal user experience. Collaborate with vendors to implement solutions that meet organizational AV requirements. Provide ongoing support for AV systems , including firmware updates and troubleshooting. Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. Stay ahead of UC technology trends to identify opportunities for improvement. Provide strategic input to roadmap planning , focusing on scalability and global UC solutions. Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. Ensure adherence to global security, compliance, and privacy standards. Skills Proficiency in Zoom and Microsoft Teams UC platforms , including telephony and AV solutions. Expertise in AudioCodes SBCs and OVOC servers. Strong knowledge of SIP trunking, call routing, and global telephony integrations. Experience in AV Zoom Rooms design, setup, and management. Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems. Strong knowledge of network protocols, security, and compliance for UC systems. Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. Experience in large-scale enterprise UC deployments , especially in global environments. Strong troubleshooting, analytical, and problem-solving skills. Excellent communication skills to interact with global teams and non-technical stakeholders. Project management skills to lead end-to-end UC implementations. Collaborative mindset to work effectively across departments and vendors. Qualifications Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications. Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred. Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage). Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage). Experience managing vendor relationships and contributing to global UC strategies (Added Advantage). Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).