10.0 - 15.0 years

18 - 33 Lacs

gurugram, chennai, bengaluru

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Shift Time : 2:30 PM -1:00 AM Location : Gurugram/Chennai/Bengaluru Responsibilities : - SME Level Expertise , Product level knowledge on Genesys OnPrem// Amazon Connect - Innovation mindset - Provide support for P1 and P2 issues - Communication and Outage Management - Work with Optum SMEs and Developers to identify and fix the issues identified in P1 and P2 tickets - Genesys L3 Level Support - Work with L2 resources to get the RCA for P1 and P2 issues - Update KT for any new Issues and set up process to proactive alert and fix for issues - Mentor L1 and L2 team for any issues that they need help and guidance - Identify any potential issues in platform and propose the fix/solution with team....

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IVR Quality Engineer Optum

3.0 - 8.0 years

6 - 10 Lacs

Bengaluru

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This role will be responsible for development, maintenance, and execution of manual / automation / performance scripts for Contact Centre applications. Primary Responsibilities: Analyze the functional and non-functional requirements of the contact centre application solutions in Agile methodology Effectively plan, define test strategy/test cases, provide QA estimates, provide test management, and test reporting Perform manual/automated testing and log detailed defects in Rally Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or End to End Testing efforts Comply with the terms and conditions of the employment ...

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Genesys Engineer (Immediate joiner) Selective Global Search

4.0 - 9.0 years

6 - 14 Lacs

Bengaluru

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Job Description Location:- Bangalore Skill sets - Mandatory: Preferable/Optional: Installation and Troubleshooting experience on Genesys Engage Framework,Routing and Realtime/Historical Reporting components (version 9.x/8.x) Installation & Troubleshooting experience on Genesys Digital Should have strong experience in troubleshooting all layers of Genesys Solution includes Genesys SIP Server, Pulse, URS/ORS, MCP, RM, OCS and Historical Reporting Layer (GIM). Should have experience in Log reading using Kazimir, Myzamir etc. Should be responsible for Requirement gathering, Implementing, preparing Test Plans for SIT and UAT. Experience in Genesys Cloud will be an added advantage. Experience in G...

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CTI Engineer / Genesys Cloud CX / Connect Engineer Skylux Telelink

2.0 - 7.0 years

5 - 12 Lacs

Bengaluru

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Over 2 yrs exp in Genesys Cloud CX, IVR, call flows, bots, WFM, CRM integration. Skilled in PureConnect/PureCloud config, social/SMS/chat integration, demos & project mgmt.

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Genesys cloud developer Servion

3.0 - 8.0 years

0 - 0 Lacs

Chennai

Remote

Role & responsibilities As a Genesys Cloud Developer - Delivery & Release, you will be responsible for designing, developing, and implementing Genesys Cloud solutions. You will work closely with client IT & Product Leadership team to analyze business requirements and ensure that the Genesys Cloud platform is fully integrated & utilized to the best. You will also be responsible for the deployment and release management of Genesys Cloud solutions. Role •Receives story assignments for build work and change requests •Participates in story pointing during sprint planning •Tests all items build in the dev org •Completes peer review for work done by other developers in dev org •Forms PR to test env...

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Genesys Admin Tech Mahindra

5.0 - 10.0 years

15 - 18 Lacs

Hyderabad

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Genesys Admin Experience: 5+ Years Location: Hyderabad (Hybrid) Immediate Joiners only JD for Genesys administrator Managing and maintaining the Genesys platform Oversee user and group administration Configuration changes, usage policies, and ensure the platform's operational integrity. Key responsibilities: Manage user accounts, roles, permissions, and groups. Implement and maintain system configurations, ensuring optimal performance and functionality. Troubleshoot and resolve issues applying root cause analysis and preventive measures. Monitor platform performance, identify trends, and generate reports for business intelligence. Provide support to internal and external stakeholders, commun...

Posted 3 months ago

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Application Developer Accenture

2.0 - 5.0 years

5 - 9 Lacs

Pune

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Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Genesys Cloud CX Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing innovative solutions, and ensuring that applications are aligned with business objectives. You will engage in problem-solving activities, par...

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Genesis Development Leader/AVP Mount Talent Consulting

12 - 20 years

12 - 22 Lacs

Bengaluru, Delhi / NCR

Hybrid

Role & responsibilities - Exp - 12 - 20 yrs Need person who has experience on developing use cases on Genesis and other advanced feature of Genesis, Candidate should have experience in Implementation of Genesis. The candidate will be working on solutioning, and transformation project related to Genesis Team Mngt:- This will be an individual contributor role Location - Fungible across AO location Shift India Day Shift, but the candidate should be flexible to support clients/stake holders across the globe. Domain – BPO, BPS and Contact Centre preferred.

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Genesys- Network ops NCR Corporation

2 - 7 years

8 - 10 Lacs

Mumbai

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PRIMARY RESONSIBILITIES Provide first-level technical support for IP telephony systems (Genesys and Cisco Cloud) Troubleshoot and resolve issues related to Genesys and Cisco Cloud platforms. Assist end-users with configuring and utilizing telephony features. Document and escalate complex issues to higher-level support as necessary. Collaborate with L2/L3 teams to ensure timely support and issue resolution. Stay informed about industry trends and updates related to IP telephony technologies. Collaborate with vendors for issue resolution and system enhancements. Conduct training sessions for end-users on telephony features. Team works on 24x5 basis. Team members are required to work in rotatio...

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